'Differentiating between Information and Knowledge Flows by Mara Pudane, LV
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1) The document differentiates between information flow and knowledge flow, noting that information flow provides details on what to do and where to find resources, while knowledge flow provides details on how to do something. 2) It presents a method for differentiating between information and knowledge flows in information systems, with repositories and interfaces serving as nodes and different elements like data, applications, and database queries making up the flows. 3) This differentiation method could improve tools that use knowledge and information flow analysis to solve problems, and help organizations better document processes by increasing the readability of documents.
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This document discusses business process modeling and knowledge management. It begins with an introduction of the speaker and an overview of business process management (BPM) and how modeling can improve processes. Key aspects of business process modeling are then covered, including the value of modeling, standards like BPMN, and principles for effective modeling. The document also introduces Cameo Business Modeler software and demonstrates how it can be used to create various business architecture models, analyze processes, collaborate in teams, and publish reports. Effective modeling techniques are discussed, such as using appropriate abstraction and defining multiple levels of detail. Finally, an overview is provided of the Learn PAd project for e-learning related to business process modeling.
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Personas that change the way you think
In user-centered design and marketing, personas are fictional characters created to represent the different user types that might use a site, brand, or product in a similar way.[1] Marketers may use personas together with market segmentation, where the qualitative personas are constructed to be representative of specific segments. The term persona is used widely in online and technology applications as well as in advertising, where other terms such as pen portraits may also be used.
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- 2. Challenges • Successful organisation = well-established knowledge circulation • Information flow is not enough and it does not show all important viewpoints!
- 3. Knowledge Flow and Information Flow A B C
- 4. Why is Differentiating Important? • there is no united terminology • it could help in developing such fields as information and knowledge logistics • it would be beneficial to combine information and knowledge flows in one system
- 5. IF and KF Differences • There is a lot of uncertainty... • ...however KF and IF are used for etirely different purposes • IF: WHAT to do, WHERE to get resources • KF: HOW to do it
- 6. Flow and Node • A flow is a movement from one node to another. • Nodes are units which are located at both ends of the flow. Difference = value to the node
- 7. Differentiating between IF and KF Interface Interface Interface Interface Interface Interface Repository Repository Repository Repository Repository Repository Information Flow Knowledge Flow
- 8. IF and KF Differentiating in IS (1) • Knowledge and information management systems are extremely complicated • Node can be complicated and depend on level of abstraction
- 9. IF and KF Differentiating in IS (2) Repository: metadata and procedures Interface: data, applications Part of IS Incoming Flow Information Flow Elements Knowledge Flow Elements Data Base Queries Managem ent System DELETE, UPDATE, INSERT, SELECT CREATE PROCEDURE/ TABLE, ADD
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