Bruce Lang has over 40 years of experience in fleet maintenance and service management. He has held service manager positions at CIT Group, Cummins NPower, Republic Services, Volvo GMC Trucks of Chicago, Carmichael Leasing, and Dominick's Finer Foods. In these roles, he was responsible for managing teams of mechanics, supervising maintenance operations, ensuring safety compliance, and negotiating with customers. Lang has proficiency with various computer systems used for payroll, maintenance tracking, and fleet management.

1. Bruce Lang
195 Windsor Dr.
Des Plaines,IL60018
Cell 224.324.2178
BruceLang65@yahoo.com
PROFESSIONAL EXPERIENCE
CIT GROUP, INC.
Service Manager
Joliet, IL.
October 2013 – June 2015
 Manage and supervise Kenworth dealership of 25 people, including 12 service technician personnel
 Maintain technician efficiency and productivity goals established by management
 Organize, lead, and control the flow of service work throughout the department, while ensuring quality
repairs
 Responsible for the performance evaluations of the service department on an ongoing basis; review both
strengths and weaknesses of all technicians
 Monitor work environment to ensure safety of employees and other individuals
 Ensure departmental compliance with all safety protocol and company policies
CUMMINS NPOWER
Service Manager
Hodgkins, IL.
January 2013 – September 2013
 Managed a Cummins Engine Dealership responsible for 24 truck shop personnel and 6
 Supervisors
 Accountable for but not limited to Work in progress, Quote performance, Warranty recovery, Payroll,
Safety, Safety reporting, End of month reporting, Budget, and monthly review on Technician and
Supervisor efficiency
 Increased customer base through effective sales calls and networking skills
 Effectively negotiated customer service requests through fairness with positive results
REPUBLIC SERVICES
Truck Shop Service Manager
Chicago, IL
July 2005 – December 2012
 Managed a 24 hour center consisting of 25 truck shop personnel responsible for provision and
maintenance of 120 refuse trucks in commercial, industrial, and residential service in the NW suburbs
of Chicago
 Responsible for development and maintenance of Preventative Maintenance plan to ensure 100%
compliance
 Conducted daily team building programs with mechanics and supervisors
 Successfully achieved budget cost for maintenance operations three years running
 Accountable for, but not limited to Safety, budget, payroll, scheduling, forecasting, month end
reporting, parts and fuel management, hiring of new personnel
 Implemented several inventory monitoring programs
 Maintained strong working relationships with various vendors throughout Chicago

2. VOLVO GMC TRUCKS OF CHICAGO
Service Manager
Des Plaines, IL.
May 1999 – June 2005
 Managed a team of ten line mechanics with focus on safety.
 Responsible for authorization of estimates and oversaw billing operations
 Effectively negotiated customer service needs with consistent positive results
 Generated an increase of customer base through sales calls and networking skills
CARMICHAEL LEASING
Fleet Manager
Chicago, IL
1993 – 1999
 Managed vehicle fleet of 900 as well as 20 line mechanics with focus on safety,
 Scheduled road service and preventative maintenance for entire fleet
 In charge of approval process of leasing and renting equipment and fleet
 Handled customer service and sales calls
DOMINICK’S FINER FOODS
Fleet Maintenance Supervisor
Northlake, IL
1973 – 1993
 Managed vehicle fleet of 950 including 35 line mechanics from three facilities
 Administration of daily maintenance operations of equipment and mechanics
 Launched successful training programs and accident investigation strategies
 Coordinated union and staff relations
 Began as a stocker in the grocery store and propelled through the corporate ranks by hard work and
strong relationships with upper management
Computer Proficiencies
 Microsoft Operating Systems and Application Software including: Word, Excel, Outlook, Access,
PowerPoint, InSite, Quick Serve, Lotus Notes, Act, and Internet research.
 Kronos Payroll
 E-Pro Spend Management
 Dosier Fleet Maintenance
 Strong background and training in all aspects of safety.