Michael Bell has over 30 years of experience in management, operations, and customer service roles in both the public and private sectors. He most recently served as Director of Public Utilities for the City of Bossier City, Louisiana, where he oversaw the city's water, wastewater, and sewer systems and worked on various infrastructure projects. He holds an MBA from Louisiana State University at Shreveport and multiple state certifications in water and wastewater operations. Bell is now seeking a new management position that allows him to utilize the full scope of his skills and experience.

1. Michael I. Bell
1042 Rochel Dr. Home Phone (318)797-2355
Shreveport La. 71115 Cell Phone (318)393-4404
Email michaelb59@comcast.net
Objective
To obtain a challenging and rewarding position in management that offers me the opportunity to use my
unique combination of skills, experience and education.
Experience
City of Bossier City
Bossier City La.
Director of Public Utilities
2016
 Work with Mayors office, CAO as well as Council members to craft utility policy
 Write ordinances,change orders associate with PW projects for council presentation
 Worked with FEMA: Coordinate reimbursement claims
 Evaluate significance of field maintenance issues determining proper course of action: contractor
repair vs city employee, funding source as well as emergency declaration
 Evaluated operational needs to determine budget for the coming year
 Worked with engineering firm to transition from a public to a public-private partnership for the
Utility Department
 Performed all duties associated with Assistant Director position
Assistant Director of Utilities
2012-2016
 Work with Director on employee issues within the utility department i.e. hiring, firing, and
discipline of employees
 Worked with & directed Superintendents to help resolve operational issues within their
departments: sewer lift station,wastewater treatment plant(s), water-treatment plant, and water &
sewer transmission & collection system.
 Work with engineers on the evaluations of the current and futures needs of the water and
wastewater systemfor the city of Bossier.
 As needed: worked with finance, city council, metropolitan planning, and or the mayor’s office to
evaluate future needs of department: revenues,right of ways, right of entries, donations of
properties,
 Monitor job progress and performance of contractors during the completion of PW projects
 Reviewed pay applications, verifying accuracy of payments and progress for PW projects
 Evaluate Capital Budget for all segments of utility department
 Received and resolved property owner concern’s due to failures in the system, contractor issues or
employee related issues
 Attended utility assessment meetings with Bossier Parish Engineering office; to determine effects
of changes to city utilities due to parish projects.
 Have worked with Bossier Parish Levee Board, FEMA, DOT, & DHH on common issues or
potential problems.
 Maintained PW files for department
Engineers Aid IV
2010-2012
 Work with contractors on the development and execution of small utility projects; under
$150,000.00
 Procure needed materials, or parts associated with repairs for city water and waste treatment
systems,utilizing Louisiana State standards forpurchasing- ensuring purchases are kept within
outlined budgets for each division

2.  Monitor expenditures related to day to day operations of the various segments of the Utility
Department
 Received and processed requisitions for purchase
 Received and processed invoices for payment-recording payment process for capital projects
City of Bossier City
Warehouse Supervisor
2009-2010
 Manage inventory levels for utility warehouse, develop and maintain appropriate stock levels and
fill rates
 Reduced costs ofoperations by creating a warranty reclamation process for water meters
 Direct day to day activity of warehouse personnel by assigning duties and directing
responsibilities
 Work with other departments and sectors within the City to ensure overall goals of Utility
department were met i.e. street department, permits, water billing, as well as private contractors
Colonial Life
Assistant District Manager Shreveport La.
2007-2009
 Recruit and develop new agents
 Prospect new accounts for both supplemental and core healthcare coverage’s
 Evaluate and present options to business owners with methods to control healthcare costs
 Enroll-sell individual products to individual clients in addition to servicing new and existing
accounts
 Resolve underwriting issues,provide customer service to existing clients
Service Manager Morgan Pontiac-Buick-GMC Bossier City, La.
1995-2005
 Manage daily operations of a large, fast paced automotive Service Department.
 Hired and schedule staff; supervise up to 20 employees; schedule and monitor continuing
education classes for Advisors and Technicians.
 Hired all personnel and supervised training of staff for new Oil change facility. Worked with
ownership to determine building site.
 Worked closely with GM representatives in monitoring warranty costs; troubleshoot and resolve
customer complaints concerning warranties; approved all “Goodwill” repairs (beyond warranty)
to ensure customer satisfactions.
 Developed agenda to increase CSI. (Customer Satisfaction Index) increased by 15% over the
course of the next year.
 Monitored, and documented workers comp claims, FML and other HR issues
 Ensured proper documentation and procedures following all OSHA and DEQ standards
 Promote environment conducive to allowing maximum work flow and greater efficiency; i.e.
implemented use of automated dispatch systemand a vehicle inspection systemto increase service
sales. Cut losses in shop and increased gross revenue by 4% in first month
 Interacted with otherdepartments (Sales, Finance) to ensure overall success ofdealership.
 Monitor inventory of special tools, as need or required by General Motors.
 Write advertising for Service Department and stand alone Tire and Oil Change Center.
 Conducted new owners service seminars every two months.
Service Advisor
1995-2002 Morgan Pontiac-Buick-GMC Shreveport, La.
1989-1994 Rountree Oldsmobile-Cadillac-Isuzu Shreveport, La.

3.  Assisted both drive–in and phone customers with problems concerning new and used vehicles;
assessed vehicle problems visually and by talking with the customers; determined necessary
repairs; served as liaison between customer and technician.
 Sold additional products/service as needed
 Worked with insurance companies and claims adjusters to discuss claims authorization, needed
repairs, and repair costs.
 Determined criteria for car rentals for customers
 Entered customer data into computer; reviewed vehicle history; followed up with customers to
ensure goodwill and maintain excellent customer relations.
Assistant Manager/ Moore’s Tire & Service Center Shreveport, La.
Sales Associate
1981-1989
 Assisted Managerwith daily operations of one location of a national retail tire and service center;
open/close store; served as Manager in his absence.
 Supervised 3 sales associates; trained all new sales associates; supervised all personnelin
manager’s absence.
 Was responsible for determining warranty issues related to tires, while maintaining positive
customer relations; submitted claims to Goodyear for reimbursement.
 Work with General Motors to resolve tire mounting concerns at Shreveport plant.
Education
2007-2008 Louisiana State University at Shreveport Shreveport, La.
MBA; Master of Business Administration
2000-2006 Louisiana State University at Shreveport Shreveport, La.
B.S.; Finance (Analysis)
1981-1985 Louisiana State University at Shreveport Shreveport, La.
1977-1978 Northwestern State University Natchitoches,La.
Certifications/ Licenses/Awards
2008 Winner of the Fall 2008 LSUS MBA Integrative Case Competition.
2006 State of Louisiana Class C Insurance Licenses
2009 Class IV Operator License for WastewaterCollection, WastewaterTreatment
Class III Water Treatment, Water Production, Class IV Water Production