The document provides a summary of qualifications and experience for Michael D. Armbruster, including 19 years of experience managing warranty programs and customer relations for various automotive companies, with a focus on implementing programs and analyzing data to reduce expenses and losses while maintaining profitability. Key accomplishments include developing strong dealer relationships, assisting with personnel issues, and training service advisors to increase product sales. The professional experience section details his roles and responsibilities in claims adjusting, operations management, and small business ownership in the automotive industry spanning from 1987 to the present.

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MICHAEL D. ARMBRUSTER
45900 W Ann Arbor Trail  Plymouth, MI 48170(734) 260-7289  mdarmbruster@comcast.net
Account Manager
Service Warranty Estimating  Customer RelationsExpense ControlProgram Management
Summary of Qualifications:
Nineteen years of experience in loss cost control in the GMPP product with expertise in utilizing data from
multiple sources to verify drivers of excess expense in service: decreased the loss ratio from 126 to 55 while
maintaining dealer service profitability. As Account Manager, implemented programs, tracked product
progress, provided sales staff support, and managed claim adjusters assigned to my territory. Instrumental in
visiting stores with Account Executive and leveraging relationships with dealer management to secure start
dates for the new Ally Premier Protection program.
Selected Accomplishments:
 Sold service and dealer management on the benefits of identifying warranty repair deficiencies
according to GMPP and initiating pilot service aisle sales.
 Developed strong relationships with dealer personnel from the front office to the service lane by
exceeding expectations.
 Recognized as a resource in all areas of the dealership – inside and outside of our own product line
including acting as liaison between dealers and GM, e.g. using Global Warranty Management reports.
 Assisted general managers and dealer owners to identify service management personnel.
 Worked with service payment plan representatives to train service advisors in selling Ally products,
presenting and training service aisle sales personnel.
 Assisted Dealer management in securing key service personnel (Service Manager and writers).
Professional Experience:
Ally Insurance 1997-2015
Account Manager
Responsible for South Detroit GMPP book of business and other Ally vehicle service contract business.
Developed and maintained dealer relationships. Documented findings in Salesforce.
 Supported, managed, and implemented dealership empowerment processes throughout the
territory including Repair Order (RO) reviews, sales vs. submission, claim comparison reviews,
used car inspections, asset recovery, independent shop work-not-performed resolution, and
collection.
 Paid all h-route claims through WINS GM system and GWM.
 Ensured ongoing support for account executives.
 Analyzed data to maximize lost cost control.
GMAC-GM 1993-1997
Office Staff Adjuster 1995- 1997
Controlled loss cost for MIC’s personal lines for automobile physical damage, specializing in
vehicle total loss department. Responsible for evaluating total value of vehicle prior to loss and
negotiating with customer for a fair and equitable settlement. Handled recorded statements
for disputed liability.

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Staff Appraiser (Branch 212) 1994-1995
Estimated physical damage. Negotiated with body shop to an agreed price resulting in
completion of repairs. Handled total-loss settlements with insured customers and arranged
for salvage removal.
Claims Examiner-Field 1993- 1994
Approved mechanical repairs on automotive GMPP contracts. Worked with service managers,
writers, and technicians to negotiate an agreed price for repairs. Controlled rental and excess
assembly repairs.
Hope Automotive, Plymouth, MI 1991-1993
Owner
Repair facility responsibilities: total profit and loss, handled all sales of service repairs
for customers, fixed operations for facility, bill payment, collectibles and receivables, parts inventory,
managed shop employees, handled customer relations while increasing sales.
Americoffee, Wixom, MI 1990-1993
Distribution/Warehouse Manager
Managed complete warehouse, including employees from the service department, warehouse, all
route drivers, and the fleet.
Hydralink, Farmington, MI 1987-1990
Warehouse/Scheduling Manager
Managed complete warehouse, including employees. Scheduled all of production including external
processes.
Special Training Certifications/Awards:
Manager and Retail Operations (MRO) Training – GMAC (2000)
Sales Presentation Skills — Communispond Inc. (1998)
Professional Selling Skills — Learning International Inc. (1998)
Salesforce Advisory Committee – (2007-2009)
Production Award – GMAC (1993)
Licensed Builder – (1994 to present)
Special Projects:
Ally – Conducted on-board training for new applicants for Account Manager Program.
Conducted independent shop Repair Order (RO) reviews.
Broe Rehab – Collected $375k in past due accounts, realigned staff for more efficient operations, improved
working conditions to retain key personnel.
Built several homes using green technology (CIPs and ICFs).
Education:
Graduate Certificate – Moody Theological Seminary
Delta College – Corporate Service (Tech II – MIC)
Schoolcraft College – Residential Building
Oakland Community College – Business Administration