Mark P. Hallen has over 20 years of experience managing automotive service operations and parts inventory. He has held roles such as Parts Manager, Service and Parts Manager, Service Manager, and Director of Parts and Service. He has a proven track record of increasing profitability, reducing expenses, improving customer satisfaction, and developing strong vendor relationships. Hallen holds an MBA in Finance and Lean Six Sigma Green Belt certification.

1. MARK P. HALLEN
1027 Lakewood Circle, Naperville, Il 60540
630-335-2647 | mphallen@msn.com | www.linkedin.com/in/markphallen/
SUMMARY
Extensive expertise and success within automotive service operations. Highly motivated and
results-orientated team leader with broad business skills. Comprehensive skills in managing
customer service operations to develop and implement programs that drive profitability and build
customer loyalty.
CORE COMPETENCIES
• Parts inventory management
• Verbal and written communications
• Proficient in ADP, Reynolds & Reynolds, UCS software
• Budget and expense control
• Operations analysis
PROFESSIONAL EXPERIENCE
Hawk Chevrolet, Bridgeview, IL 2013 - 2014
Parts Manager
Responsible for the Parts Department operations, including P&L and management of $675,000
parts inventory. Managed staff of six associates. Developed and maintained professional
relationships with Chevrolet representatives and outside vendors.
• Increased department gross profit 1.8% (2012 vs. 2013) while department sales decreased by
14% due to a decrease in sales to the service department.
• Increased the Purchase Allowance account by 10.7% (2012 vs. 2013) by maximizing the
Chevrolet Retail Inventory Management (RIM) program stock order discount of 4.25%.
•Developed annual sales and expense forecasts maintaining maximum gross profit percent
targets.
•Direct oversight/implementation for construction of a new parts department within the existing
service area. Designed comprehensive floor plan including sales counters, shipping and
receiving area and parts storage to maximize efficiency and productivity for both the parts
and service departments.
United Rentals Inc. 2009 - 2012
Service and Parts Manager, Mokena, IL
Managed Service and Parts Operations at the Mokena and East Chicago/Indiana branch locations
for leading national construction equipment Rental Corporation. Responsible for maintenance
and repairs on a fleet of construction equipment valued at $9M. Direct supervision and training
for six Local 150 Union mechanics.
•Lead service contact for one of United Rental’s largest clients (industrial customer; a steel mill
located in East Chicago/Indiana). Developed and implemented a damage claim system
resulting in a 99% rate of claims filed and a 95% rate for claims paid.
• Developed and maintained professional vendor relationships with John Deere, Bobcat,
Sullair, JLG, Komatsu and other OEM manufacturers.

2. Zimmerman Ford 2006 - 2008
Service Manager, St Charles, IL
Managed Service Fixed Operations including management of twenty-six associates and one
manager.
• Maintained service labor sales of $3M in a declining market with 14% less technicians
and decreases of 10% warranty sales and 28% internal sales.
• Reduced total service expense versus prior year by 5% in 2007 and 7% in 2008.
Hawkinson Ford 1997 - 2005
Director of Parts and Service, Oak Lawn, IL
Responsible for overall management of Fixed Operations Departments including manager of
three department managers and forty-five associates.
•Decreased the number and severity of personal injuries and reduced workman's compensation
insurance premiums 56% by leading the safety team in implementing new, more effective
safety policies. First year savings was $140,000.
•Collaborated with outside counsel to collect and analyze data and formulate resolutions to high
risk/high financial exposure customer complaints including lawsuits, Attorney General
Office, Better Business Bureau and Ford Motor Company.
•Directed service management team in developing/implementing/maintaining customer
satisfaction initiatives for service, parts and body shop operations. Designed programs to
meet or exceed all requirements of the Ford Blue Oval certification program.
EDUCATION/CERTIFICATION
Lean Six Sigma Green Belt Training Certification – Chicago Deming Association
Six Sigma Masters Program – Naperville, IL 2015
M.B.A., Finance - DePaul University, Chicago, IL 1985
B.A., Political Science - University of Illinois, Champaign, IL 1976