Dane Craig has over 20 years of experience in operations management, customer service, and quality systems coordination. He is currently an Operations Manager at Pacific Mobile Diagnostics, where he directs imaging, customer service, and dispatch teams. Previously, he held operations management roles at Next Generation Energy and quality systems coordination roles at Hunter Douglas Window Fashions. He also has experience in document control and customer service.

1. Dane Craig
12955 Lafayette St. Unit F Cell Phone: (303) 619-6128
Thornton, Colorado 80241 Email: BVD13@Comcast.net
MANAGEMENT AND EXECUTIVE SUMMARY:
An accomplished Operations Manager focusing on Customer Service and extensive experience in combining and applying sales
disciplines into effective business operations. Possessing a strong track record in performance management, analyzing company
operational data daily, and monthly, quarterly, and yearly performance trends with a solid track record of building effective
reporting systems, project management and work teams.
AREAS OF EXPERTISE AND CORE COMPETENCIES:
Operations Management / Customer Service / Billing and Invoicing / Call Center Management / Procedure Development /
Personnel Supervision / Process Implementation / System Development / Vendor Relations / Business Development / Project
Management / Quality Management / ISO 9000 Implementation
CAREER OVERVIEW:
PACIFIC MOBILE DIAGNOSTICS – Denver CO.
OPERATIONS MANAGER and Customer Relations (2009-Current)
Directing imaging field and call center operational teams in the daily processes of radiology, phlebotomy, customer service, and
dispatching functions within a highly synergetic team environment. All operational duties include directing small teams in their
daily workload and team goal setting in a remote environment. Additional responsibilities include monthly reporting to the
overall health of the company account base with a hands on approach to the daily effectiveness by comparing output vs. the
weekly operational schedule. Other responsibilities include Human Resources with an emphasis in team enhancement, and
branch benefits coordinator. Accounts payable review and record retention. Fleet and machine management and preventive
maintenance. Developed and oversaw the introduction of a new fleet management process that produced a 38% reduction in
overall vehicle maintenance cost.
NEXT GENERATION ENERGY - LAFAYETTE, CO
OPERATIONS MANAGER (2008 – 2009)
Responsible for directing and managing work teams in the area of construction and inventory control. Coordinate and manage
entire company operations system including Project Management, Operations and Quality Systems, materials Management,
Warehouse Management, General Accounting, Vendor Relationships, Customer Service, Inside Sales, Human Resources, and
Marketing. Site review coordinator to help field crew implementation for solar panel installation. As a start-up company,
developed supplier relationships for long term contracts. Develop a Quality Management System following the disciplines of the
ISO 9000 model. Designed and implemented a document control and review system for all areas. Developed a new warehouse
design and re-construction, implementing a MS accounting and POS system for inventory control to help manage a $1.5 million
warehouse.
HUNTER DOUGLAS WINDOW FASHIONS - BROOMFIELD, CO
QUALITY SYSTEMS COORDINATOR (1999 - 2008)
Overall Quality Systems Coordinator for three different business units within a 1000 employee company. Reviews general overall
three level operational procedures based on daily operational activities. Coordinates a 6 month management review that includes
all business unit managers and Chief Operational Manager. Organized 6 month design and QMS reviews by an outside source
auditor. As the company appointed QMS representative, set up, lead, and coordinated 4-7 day audits. Developed an internal audit
team that included employees from all levels of expertise. Served as trainer for internal audit group focusing on ISO 9000
principals and how it applies to their business units, but with the intent to use the audits in different areas to keep within
guidelines. Developed and coordinated Corrective Action System using a 7-step improvement processes based on any deficiencies
within QMS guidelines. Assess in the management of the Quality Assurance group performing personnel evaluation, calibration,
time reporting and tracing of daily activates.
BESTOP - BROOMFIELD, CO

2. Dane Craig, Page 2 of 2
DOCUMENT CONTROL COORDINATOR / HEAD INTERNAL AUDITOR (1997-2000)
Oversees and coordinates the Engineering Change Request and approval system controlling documents and drawings in
compliance with QS 9000 automotive requirements. Monitors the integrity of product revision levels and engineering input into
the BPCS system and creates and maintains the policies for these disciplines. Coordinate pre-launch actives between engineering
and operation management. Education and training of engineering personal in the procedures and operation of engineering
specific systems and timely release of new products to the production environment. Provide support and assistance for maximum
utilization of system enhancements and product information. Create and improve policies and procedures for all ECR/ECO,
NPR, Deviation, New Part Number and all additional actives necessary for the efficient operation of an engineering team. These
policies and procedures are composed with a focus on QS 9000 automotive Quality Management compliance and on-going
certification a particular emphasis on continual improvement.
BESTOP - BROOMFIELD, CO
CUSTOMER SERVICE REPRESENTIVE (1992-1997)
Account reprehensive for the three major aftermarket accounts handling all order entry, special pricing setup and billing
functions. Acting department manager in the absence of a traveling customer service manager. Establish work schedules of
customer service staff. Knowledgeable in all areas and aspects of customer service including coordinating multiple tasks, call
center management, setting priorities and reviewing inventories for sales efficiency.
EDUCATION / PROFFESIONAL DEVELOPMENT / CERTIFICATION:
Colorado Institute of Art/Music and Video Business - 1989
AA - Business Management
CIRM / APICS - 1994
Enterprise concepts and fundamentals / identify and creating demand
Microsoft Office Certificates
New Horizons Professional Learning Center
DFMA, APQP, Instructor skills, Facilitator
Magna Engineering - Toronto, Canada
Basic Metrology
Mitutoyo - Denver, CO
Lead Internal Auditing
LRQA / Perry Johnson - Denver CO
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COMMUNITY SERVICES AND ACTIVITIES:
Mountain Range High School Head Softball Coach 2009 – Present
Fairview High School Head JV / Assistant Varsity Softball Coach 2004 – 2008
Recruiting College Director for CO Stars National Club Softball Organization 2008 - Present
BVGSA Board Member / and field liaison 1996 - 1999 - Present