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Brand Associations
BRAND
MANAGEMENT
CHAPTER 6 : BRAND MANAGEMENT
BRAND Associations
F.GAUCHER - Brand Management - Leveraging Secondary Brand Associations to Build Brand Equity
Learning Objectives
Objectives
ī‚¨ Explain the process by which a brand can leverage
secondary associations
2
Introduction
ī‚¨ Definition of Secondary Brand Associations:
ī‚¤ Brands may be linked to other entities that have their own
knowledge structures in the minds of the consumers
ī‚¤ Because of these linkages consumers may assume that
some of the associations that characterize the other entities
may also be true for the brand. This linkage is called a
transfer.
3
Brand knowledge refers to all of the thoughts, feelings,
images, experiences, and beliefs that become associated
with a businesses brand.
Introduction
ī‚¨ What is Secondary
Brand Associations?
ī‚¤ In other wordsâ€ĻThe brand
borrows some brand equity
from other entities.
ī‚¤ It is an indirect approach of
building brand equity
4
Introduction
ī‚¨ Brand leveraging may be important ifâ€Ļ
ī‚¤ If the existing brand associations are deficient in any
way
īŽ Brand leveraging helps create strong, favorable and unique
associations and positive responses that are not present.
īŽ Brand leveraging may help new brands to grow under the
umbrella of other most renowned brands.
ī‚¤ To reinforce existing associations in a fresh and
unique way
5
Understanding Transfer of Brand Knowledge
6
Introduction
ī‚¨ Brand Leveraging operates by linking the brand toâ€Ļ
① Companies
② Countries or geographic areas
â‘ĸ Channels of distribution
â‘Ŗ Other brands – Co-branding
⑤ Licensing
â‘Ĩ Spokespersons
â‘Ļ Events
⑧ Other third party sources
7
1. Company
ī‚¨ Existing brands can be related to a corporate or family
brand
ī‚¨ A corporate or family brand can be a source of brand
equity
8
2. Country of Origin or Geographic
Location
ī‚¨ A place of origin can be linked to the brand to generate
secondary associations
ī‚¨ Consumers choose brands originating in different
countries based on:
ī‚¤ Their beliefs about the quality of brands or products from these
countries
ī‚¤ The image that these brands or products communicate
9
2. Country of Origin or Geographic
Location
ī‚¨ A place of origin can create strong points-of-difference
(POD)
ī‚¨ Geographic associations are possible at a state, regional
or city level as well
10
2. Country of Origin or Geographic
Location
11
3. Channels of Distribution
ī‚¨ Retail stores can indirectly affect brand equity
through an “image transfer” process
ī‚¨ Retailers have their own brand images in consumers’
minds due to the following associations
ī‚¤ Product assortment or category
ī‚¤ Pricing
ī‚¤ Quality of service
ī‚¤ Credit policy
ī‚¤ Location & store layout
ī‚¤ etc.
12
3. Channels of Distribution
13
4. Co-branding
Co-Branding
When two or more existing brands are combined into a joint
product or are marketed together in some fashion
14
4. Co-branding
15
4. Co-branding
ī‚¨ New fashion brand strategy: co- branding with other well-
known brand or collaborating with famous designers or
designer brand
16
Chinese fashion designer
Alexander Wang has been
recently worked with H&M
which increases his brand
awareness and at same time
this collaboration has made
H&M more culture diversity in
the mass fashion market and
gained more fans in China.
4. Co-branding
ī‚¨ Co-branding between carmakers and watchmakers
ī‚¨ Aston martin and Jaeger-Lecoultre
17
4. Co-branding
ī‚¨ Fast fashion brand H&M and Karl-Lager Feld
ī‚¨ This strategy blurred boundary between high–ends, luxury and mass
market product. And at the same time, it increases the market share
for both brands.
18
4. Co-branding
ī‚¨ Increase brand uniqueness
ī‚¨ The uniqueness of collaborative products between the mass market
brand and designer brand.
19
4. Co-branding
ī‚¨ Increase brand uniqueness
ī‚¨ The uniqueness of collaborative products between the mass market
brand and designer brand.
20
5. Licensing
ī‚¨ Contractual arrangements whereby firms can use:
ī‚¤ Names, logos, and characters of other brands to market
their own brands for some fixed fees (Royalties)
21
5. Licensing
ī‚¨ Examples:
ī‚¤ Entertainment (Star Wars, Jurassic Park, etc.)
ī‚¤ Television and cartoon characters (Walt Disney, The Simpsons)
ī‚¤ Designers apparel and accessories (Calvin Klein, Pierre Cardin,
etc.)
22
5. Licensing
23
6. Celebrity Endorsement
24
6. Celebrity Endorsement
ī‚¨ Draws attention to the brand
ī‚¨ Shapes the perceptions of the brand
ī‚¨ Celebrity should have a high level of visibility and a rich set
of useful associations, judgments, and feelings
ī‚¨ Q-Score (Quotient-Score) to evaluate celebrities
īŽ Revert to document provided during class
25
6. Celebrity Endorsement
ī‚¨ Potential Problems
īŽ Celebrity endorsers can be overused by endorsing many
products that are too varied.
īŽ There must be a reasonable match between the celebrity and
the product.
īŽ Celebrity endorsers can get in trouble or lose popularity.
īŽ Many consumers feel that celebrities are doing the endorsement
for money and do not necessarily believe in the endorsed brand.
īŽ Celebrities may distract attention from the brand.
26
6. Celebrity Endorsement
Nivea has dropped Rihanna as
a spokesperson due to her
"party girl" personality.
27
7. Sponsoring
ī‚¨ Sponsored events can contribute to brand equity by
becoming associated to the brand
ī‚¨ Sponsored events may improve
ī‚¤ brand awareness,
ī‚¤ adding new associations,
ī‚¤ the strength, favorability, and uniqueness of existing
associations.
ī‚¨ The main means by which an event can transfer
associations is credibility.
28
7. Sponsoring
29
7. Sponsoring
30
8. Third Party Endorsements
ī‚¨ Involves linking the brand to
various third party sources (e.g.
Rewards, Reviews, Studies, etc.)
ī‚¤ Example - Grey Goose's eventual
success was a taste-test result from
the Beverage Testing Institute that
ranked Grey Goose as the number-
one imported vodka
31
8. Third Party Endorsements
ī‚¨ Marketers can create secondary associations in a number
of different ways by linking the brand to various third-party
sources.
ī‚¨ Third-party sources can be especially credible sources.
ī‚¨ Marketers often feature them in advertising campaigns
and selling efforts.
ī‚¤ Example: J.D. Power and Associates’ well-publicized Customer
Satisfaction Index
32
To Sum Up...
ī‚¨ The extent to which an entity can be leveraged as a source
of equity depends on:
ī‚¤ Consumer knowledge of the entity
ī‚¤ How easily the appropriate associations or responses to the entity
transfer to the brand
33
Case: EVA Air & Sanrio34
EVA Air & Sanrio
A successful example of long term brands collaboration
between the Taiwanese airline company EVA Air and Sanrio,
the official home of Hello Kitty.
35
EVA Air & Sanrio
ī‚¨ In 2005, Sanrio approached EVA to sell Hello Kitty-
branded products inflight.
ī‚¨ Chairman Chang, the visionary leader of EVA, had a bigger
idea.
īŽ Make Hello Kitty part of the flight experience
īŽ create an immersive Hello Kitty travel experience.
ī‚¨ After only six months of collaboration between the two
companies, EVA Air launched its first generation of the
Hello Kitty Jets in October 2005.
36
EVA Air & Sanrio
ī‚¨ How did these two companies successfully work
together?
ī‚¤ The process of co-branding is not always an easy one and EVA and
Sanrio overcame numerous challenges. The successful partnership
moved forward due to strong leadership and shared values.
ī‚¤ Chairman Chang reviewed every detail and surprised Sanrio by
investing significant resources into the co-branding program.
ī‚¤ Both companies emphasize customer service, quality products and
excellent customer experiences.
ī‚¤ Both companies had different customer bases and working
together meant sharing their customers with each other.
37
EVA Air & Sanrio
ī‚¨ Successful results
īŽ This concept appeals to a wide range of travelers as
some passengers book flights to collect the service
items (pillow cases, utensils, headrest covers and more).
īŽ Besides the colorful dÊcor and theme, every passenger
receives warm, friendly service and comfortable aircraft.
īŽ Passenger bookings on the Hello Kitty Jets are
approximately 3 percent higher than their regular
aircraft
īŽ Inflight duty-free sales of exclusive Hello Kitty and
Sanrio items has climbed to $3 million a year.
38
EVA Air & Hello Kitty
ī‚¨ Here are some tips for executives considering
such strategies:
ī‚¤ Think big: Hello Kitty Jets are much more than co-
branding.
ī‚¤ Select the right partner with shared values and goals.
ī‚¤ Do everything possible to meet and exceed customer
expectations.
39
EVA Air & Sanrio
40
Fun-filled Immersive Experience
EVA Air & Sanrio
41
Fun-filled Immersive Experience
EVA Air & Sanrio
42
Immersive Experience
Fun-filled Immersive Experience
EVA Air & Sanrio
43
Immersive Experience
Fun-filled Immersive Experience
EVA Air & Sanrio
44
Fun-filled Immersive Experience
EVA Air & Sanrio
45
Fun-filled Immersive Experience
EVA Air & Sanrio
46
Fun-filled Immersive Experience

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Brand Associations

  • 1. 1 Brand Associations BRAND MANAGEMENT CHAPTER 6 : BRAND MANAGEMENT BRAND Associations F.GAUCHER - Brand Management - Leveraging Secondary Brand Associations to Build Brand Equity
  • 2. Learning Objectives Objectives ī‚¨ Explain the process by which a brand can leverage secondary associations 2
  • 3. Introduction ī‚¨ Definition of Secondary Brand Associations: ī‚¤ Brands may be linked to other entities that have their own knowledge structures in the minds of the consumers ī‚¤ Because of these linkages consumers may assume that some of the associations that characterize the other entities may also be true for the brand. This linkage is called a transfer. 3 Brand knowledge refers to all of the thoughts, feelings, images, experiences, and beliefs that become associated with a businesses brand.
  • 4. Introduction ī‚¨ What is Secondary Brand Associations? ī‚¤ In other wordsâ€ĻThe brand borrows some brand equity from other entities. ī‚¤ It is an indirect approach of building brand equity 4
  • 5. Introduction ī‚¨ Brand leveraging may be important ifâ€Ļ ī‚¤ If the existing brand associations are deficient in any way īŽ Brand leveraging helps create strong, favorable and unique associations and positive responses that are not present. īŽ Brand leveraging may help new brands to grow under the umbrella of other most renowned brands. ī‚¤ To reinforce existing associations in a fresh and unique way 5
  • 6. Understanding Transfer of Brand Knowledge 6
  • 7. Introduction ī‚¨ Brand Leveraging operates by linking the brand toâ€Ļ ① Companies ② Countries or geographic areas â‘ĸ Channels of distribution â‘Ŗ Other brands – Co-branding ⑤ Licensing â‘Ĩ Spokespersons â‘Ļ Events ⑧ Other third party sources 7
  • 8. 1. Company ī‚¨ Existing brands can be related to a corporate or family brand ī‚¨ A corporate or family brand can be a source of brand equity 8
  • 9. 2. Country of Origin or Geographic Location ī‚¨ A place of origin can be linked to the brand to generate secondary associations ī‚¨ Consumers choose brands originating in different countries based on: ī‚¤ Their beliefs about the quality of brands or products from these countries ī‚¤ The image that these brands or products communicate 9
  • 10. 2. Country of Origin or Geographic Location ī‚¨ A place of origin can create strong points-of-difference (POD) ī‚¨ Geographic associations are possible at a state, regional or city level as well 10
  • 11. 2. Country of Origin or Geographic Location 11
  • 12. 3. Channels of Distribution ī‚¨ Retail stores can indirectly affect brand equity through an “image transfer” process ī‚¨ Retailers have their own brand images in consumers’ minds due to the following associations ī‚¤ Product assortment or category ī‚¤ Pricing ī‚¤ Quality of service ī‚¤ Credit policy ī‚¤ Location & store layout ī‚¤ etc. 12
  • 13. 3. Channels of Distribution 13
  • 14. 4. Co-branding Co-Branding When two or more existing brands are combined into a joint product or are marketed together in some fashion 14
  • 16. 4. Co-branding ī‚¨ New fashion brand strategy: co- branding with other well- known brand or collaborating with famous designers or designer brand 16 Chinese fashion designer Alexander Wang has been recently worked with H&M which increases his brand awareness and at same time this collaboration has made H&M more culture diversity in the mass fashion market and gained more fans in China.
  • 17. 4. Co-branding ī‚¨ Co-branding between carmakers and watchmakers ī‚¨ Aston martin and Jaeger-Lecoultre 17
  • 18. 4. Co-branding ī‚¨ Fast fashion brand H&M and Karl-Lager Feld ī‚¨ This strategy blurred boundary between high–ends, luxury and mass market product. And at the same time, it increases the market share for both brands. 18
  • 19. 4. Co-branding ī‚¨ Increase brand uniqueness ī‚¨ The uniqueness of collaborative products between the mass market brand and designer brand. 19
  • 20. 4. Co-branding ī‚¨ Increase brand uniqueness ī‚¨ The uniqueness of collaborative products between the mass market brand and designer brand. 20
  • 21. 5. Licensing ī‚¨ Contractual arrangements whereby firms can use: ī‚¤ Names, logos, and characters of other brands to market their own brands for some fixed fees (Royalties) 21
  • 22. 5. Licensing ī‚¨ Examples: ī‚¤ Entertainment (Star Wars, Jurassic Park, etc.) ī‚¤ Television and cartoon characters (Walt Disney, The Simpsons) ī‚¤ Designers apparel and accessories (Calvin Klein, Pierre Cardin, etc.) 22
  • 25. 6. Celebrity Endorsement ī‚¨ Draws attention to the brand ī‚¨ Shapes the perceptions of the brand ī‚¨ Celebrity should have a high level of visibility and a rich set of useful associations, judgments, and feelings ī‚¨ Q-Score (Quotient-Score) to evaluate celebrities īŽ Revert to document provided during class 25
  • 26. 6. Celebrity Endorsement ī‚¨ Potential Problems īŽ Celebrity endorsers can be overused by endorsing many products that are too varied. īŽ There must be a reasonable match between the celebrity and the product. īŽ Celebrity endorsers can get in trouble or lose popularity. īŽ Many consumers feel that celebrities are doing the endorsement for money and do not necessarily believe in the endorsed brand. īŽ Celebrities may distract attention from the brand. 26
  • 27. 6. Celebrity Endorsement Nivea has dropped Rihanna as a spokesperson due to her "party girl" personality. 27
  • 28. 7. Sponsoring ī‚¨ Sponsored events can contribute to brand equity by becoming associated to the brand ī‚¨ Sponsored events may improve ī‚¤ brand awareness, ī‚¤ adding new associations, ī‚¤ the strength, favorability, and uniqueness of existing associations. ī‚¨ The main means by which an event can transfer associations is credibility. 28
  • 31. 8. Third Party Endorsements ī‚¨ Involves linking the brand to various third party sources (e.g. Rewards, Reviews, Studies, etc.) ī‚¤ Example - Grey Goose's eventual success was a taste-test result from the Beverage Testing Institute that ranked Grey Goose as the number- one imported vodka 31
  • 32. 8. Third Party Endorsements ī‚¨ Marketers can create secondary associations in a number of different ways by linking the brand to various third-party sources. ī‚¨ Third-party sources can be especially credible sources. ī‚¨ Marketers often feature them in advertising campaigns and selling efforts. ī‚¤ Example: J.D. Power and Associates’ well-publicized Customer Satisfaction Index 32
  • 33. To Sum Up... ī‚¨ The extent to which an entity can be leveraged as a source of equity depends on: ī‚¤ Consumer knowledge of the entity ī‚¤ How easily the appropriate associations or responses to the entity transfer to the brand 33
  • 34. Case: EVA Air & Sanrio34
  • 35. EVA Air & Sanrio A successful example of long term brands collaboration between the Taiwanese airline company EVA Air and Sanrio, the official home of Hello Kitty. 35
  • 36. EVA Air & Sanrio ī‚¨ In 2005, Sanrio approached EVA to sell Hello Kitty- branded products inflight. ī‚¨ Chairman Chang, the visionary leader of EVA, had a bigger idea. īŽ Make Hello Kitty part of the flight experience īŽ create an immersive Hello Kitty travel experience. ī‚¨ After only six months of collaboration between the two companies, EVA Air launched its first generation of the Hello Kitty Jets in October 2005. 36
  • 37. EVA Air & Sanrio ī‚¨ How did these two companies successfully work together? ī‚¤ The process of co-branding is not always an easy one and EVA and Sanrio overcame numerous challenges. The successful partnership moved forward due to strong leadership and shared values. ī‚¤ Chairman Chang reviewed every detail and surprised Sanrio by investing significant resources into the co-branding program. ī‚¤ Both companies emphasize customer service, quality products and excellent customer experiences. ī‚¤ Both companies had different customer bases and working together meant sharing their customers with each other. 37
  • 38. EVA Air & Sanrio ī‚¨ Successful results īŽ This concept appeals to a wide range of travelers as some passengers book flights to collect the service items (pillow cases, utensils, headrest covers and more). īŽ Besides the colorful dÊcor and theme, every passenger receives warm, friendly service and comfortable aircraft. īŽ Passenger bookings on the Hello Kitty Jets are approximately 3 percent higher than their regular aircraft īŽ Inflight duty-free sales of exclusive Hello Kitty and Sanrio items has climbed to $3 million a year. 38
  • 39. EVA Air & Hello Kitty ī‚¨ Here are some tips for executives considering such strategies: ī‚¤ Think big: Hello Kitty Jets are much more than co- branding. ī‚¤ Select the right partner with shared values and goals. ī‚¤ Do everything possible to meet and exceed customer expectations. 39
  • 40. EVA Air & Sanrio 40 Fun-filled Immersive Experience
  • 41. EVA Air & Sanrio 41 Fun-filled Immersive Experience
  • 42. EVA Air & Sanrio 42 Immersive Experience Fun-filled Immersive Experience
  • 43. EVA Air & Sanrio 43 Immersive Experience Fun-filled Immersive Experience
  • 44. EVA Air & Sanrio 44 Fun-filled Immersive Experience
  • 45. EVA Air & Sanrio 45 Fun-filled Immersive Experience
  • 46. EVA Air & Sanrio 46 Fun-filled Immersive Experience