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Business Process Managment


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MBA-TM academic presentation. Trans + references. Overview of BPM needs at a fictitious company.

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Business Process Managment

  1. 1. Business Process Management for SaveWithUs by Mark Carlson
  2. 2. Overview <ul><li>BPM Introduction </li></ul><ul><li>BPM History </li></ul><ul><li>BPM Features </li></ul><ul><li>Benefits of a BPM System </li></ul><ul><li>BPM Touchpoints </li></ul><ul><li>Major Vendor Products </li></ul><ul><li>Spotlight: BlueSpring™ BPMS 4.5 </li></ul>
  3. 3. Introduction <ul><li>BPM systems build, execute, and monitor automated processes that may go across organizational boundaries to facilitate optimum operational efficiency </li></ul><ul><li>Forrestor Research estimates that BPM systems will grow from $1.2 billion in 2005 to over 2.7 billion in 2009 (Tanrikorur, 2007) </li></ul>
  4. 4. BPM History <ul><li>1990’s: Workflow was the tool of choice with the focus on people and document processes. </li></ul><ul><li>Enterprise application integration (EAI) vendors gave rise to more sophisticated BPM features. </li></ul><ul><li>Today, BPM systems manage processes that include person-to-person and system-to-system communications or combinations thereof (Tanrikorur, 2007). </li></ul>
  5. 5. BPM Features <ul><li>Automated person-to-person processes (Front office solutions) </li></ul><ul><li>Automated system-to-system processes (Back office solutions) </li></ul><ul><li>Automated translation of businesses processes into technical code </li></ul><ul><li>Incorporated tools such as email, documents, DB queries, report creation, or calculations </li></ul><ul><li>Can overcome distance and heterogeneous systems via web services </li></ul><ul><li>BPMs are managed in a lifecycle to ensure continual improvement and predictability </li></ul>
  6. 6. Benefits of a BPM System <ul><li>Transparency – bottlenecks, delays, and risks are seen immediately </li></ul><ul><li>Process Refinement – emerging data allows for consistent improvements </li></ul><ul><li>Centralization of Data – workflow metrics are stored and available for future mining (Tanrikorur, 2007) </li></ul><ul><li>Business Back in Control – IT plays an implementation role based on business needs </li></ul><ul><li>Higher Customer Satisfaction </li></ul><ul><li>Improved Decision-Making (, 2007) </li></ul>
  7. 7. BPM Touchpoints <ul><li>Inside Touchpoints </li></ul><ul><ul><li>Distribution centers- phone, person-to-person, website </li></ul></ul><ul><ul><li>Manufacturing centers – phone, person-to-person, website </li></ul></ul><ul><ul><li>Sales Department – phone, person-to-person, mobile devices </li></ul></ul><ul><ul><li>System – web services, email, mobile devices, and dashboard/other application interfaces </li></ul></ul><ul><li>Outside Touchpoints </li></ul><ul><ul><li>Vendors – phone, person-to-person workflows, email, web services, mobile devices </li></ul></ul><ul><ul><li>Customers – phone, person-to-person, email, website, mobile devices </li></ul></ul>
  8. 8. Major Product Vendors <ul><li>BlueSpring (2007), BPMS 4.5 </li></ul><ul><li>Savvion (2007), BPM Studio </li></ul><ul><li>TIBCO (2007), TIBCO iProcess Suite </li></ul><ul><li>IBM (2007), WebSphere Process Server </li></ul><ul><li>PegaSystems (2007), SmartBPM Suite </li></ul><ul><li>Global360 (2007), Process360, Execute360, Case360 </li></ul><ul><li>DST Systems (2007), Automated Work Distributor (AWD) </li></ul>
  9. 9. Spotlight: BlueSpring BPMS 4.5 <ul><li>Attributes </li></ul><ul><ul><li>Developed from the ground up to be a 3rd generation Business Process Management Suite (BPMS) technology, and not just a workflow upgrade </li></ul></ul><ul><ul><li>BPM Suite is a highly scalable, Service Oriented Architecture application built on the Microsoft .NET 3.0 platform (BlueSpring, 2007). </li></ul></ul>
  10. 10. Spotlight: BlueSpring BPMS 4.5 <ul><li>Advantages </li></ul><ul><ul><li>Design, configure, execute, and manage processes without writing code </li></ul></ul><ul><ul><li>Does not require expensive development tools </li></ul></ul><ul><ul><li>Easy to decipher graphical interface </li></ul></ul><ul><ul><li>Dashboard reports </li></ul></ul><ul><ul><li>MS SharePoint foundation for current SharePoint users </li></ul></ul><ul><ul><li>Built in Business Activity Monitoring tools </li></ul></ul><ul><ul><li>Access task lists via the web, Pocket PC, or custom interface (BlueSpring, 2007). </li></ul></ul>
  11. 11. Spotlight: BlueSpring BPMS 4.5 <ul><ul><li>Uniqueness </li></ul></ul><ul><ul><ul><li>More &quot;out of the box&quot; features than any other product on the market </li></ul></ul></ul><ul><ul><ul><li>BPM Suite comes pre-integrated with Microsoft Office and Microsoft Business Solution products </li></ul></ul></ul><ul><ul><ul><li>No programming knowledge required for business designers </li></ul></ul></ul><ul><ul><ul><li>Lowest entry cost point (BlueSpring, 2007) </li></ul></ul></ul>
  12. 12. References <ul><li>BlueSpring. (2007). Retrieved December 9, 2007 from </li></ul><ul><li>DST Systems, Inc. (2007). Retrieved December 10, 2007 from </li></ul><ul><li>Enjbiz. (2007). BPM benefits. Retrieved December 11, 2007 from </li></ul><ul><li>Global 360. (2007). G360 enterprise BPM Suite. Retrieved December 10, 2007 from </li></ul><ul><li>IBM. (2007). Websphere software. Retrieved December 10, 2007 from </li></ul><ul><li>Pegasystems. (2007). SmartBPM Suite. Retrieved December 10, 2007 from </li></ul><ul><li>Savvion. (2007). Retrieved December 10, 2007 from’ </li></ul><ul><li>Tanrikorur, T. (2007). Business process Management 101: The basics of BPM and how to choose the right suite. Retrieved December 10, 2007 from </li></ul><ul><li>Tibco. (2007). Business process management software. Retrieved December 10, 2007 from </li></ul>