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This session uses a case to explain the application of a reusable Business Process Management BPM approach to differing business environments. The BPM solution, which was created by CSC Consulting, has been and continues to be successfully applied to the lending processes at a major financial services company. The methodology has been applied to two divisions of the company — Commercial (middle market) and Private Client Services — in two parallel initiatives: Credit Process Redesign (CPR) and Lending Process Redesign (LPR). The same model is also currently being applied to a third group focusing on large, complex real estate loans. All three business environments are highly diverse, including multiple accounting and documentation systems and reporting tools, and numerous technical infrastructure systems. The presentation will describe how the reusable BPM process has been applied to develop differing business, technology, and implementation solutions. The speakers will also discuss how the methodology can be applied to new business models.