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FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION




        Process Mining and the ProM
     Framework: An Exploratory Survey
                           Jan Claes and Geert Poels




Faculty of Economics and Business Administration                                        Process mining survey, BPI’12
Department of Management Information and Operations Management                                    3 September, 2012
Process mining survey

Exploratory survey
Goal: to reveal perceptions about
        Process mining in general
        ProM tool in particular


From 2012-3-18 to 2012-5-1 (44 days)
15 + 3 questions
28 – 119 answers per question (97 on average)
Faculty of Economics and Business Administration                 Process mining survey , BPI’12
Department of Management Information and Operations Management                            2/23
Process Mining Survey

Goal of this presentation
        Presenting results
        Discussion of results
        Not to get feedback (although always welcome)
Feel free to interrupt at any time!




Faculty of Economics and Business Administration                 Process mining survey , BPI’12
Department of Management Information and Operations Management                            3/23
FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION




                                        Demographics




Faculty of Economics and Business Administration                                        Process mining survey, BPI’12
Department of Management Information and Operations Management                                    3 September, 2012
Profession of respondents (98 respondents)
                                           PRACTITIONER

                                                                  auditor

                                                                  consultant

                                                                  processanalyst

                                                                  researcher

                                                                  student

                                                                  other
RESEARCHER
 Faculty of Economics and Business Administration                    Process mining survey , BPI’12
 Department of Management Information and Operations Management                               5/23
Age of respondents (90 respondents)


                                                                 21-24 year
                                                                 25-29 year
                                                                 30-34 year
                                                                 35-39 year
                                                                 40-44 year
                                                                 45-49 year
                                                                 50-54 year
                                                                 55-60 year
Faculty of Economics and Business Administration                    Process mining survey , BPI’12
Department of Management Information and Operations Management                               6/23
Process mining expertise (98 respondents)




                                                                 excellent
                                                                 good
                                                                 intermediate
                                                                 bad
                                                                 nonexistent



Faculty of Economics and Business Administration                 Process mining survey , BPI’12
Department of Management Information and Operations Management                            7/23
Application area (87 respondents)




                                                                  quality
                                                                  performance
                                                                  audit
                                                                  other



Faculty of Economics and Business Administration                  Process mining survey , BPI’12
Department of Management Information and Operations Management                             8/23
Geographical spread (90 respondents)




                                         30 respondents               1 respondent

Faculty of Economics and Business Administration                 Process mining survey , BPI’12
Department of Management Information and Operations Management                            9/23
FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION




                                       Process Mining




Faculty of Economics and Business Administration                                        Process mining survey, BPI’12
Department of Management Information and Operations Management                                    3 September, 2012
Process mining tools (119 respondents)


                                    ProM
                           ProM Import
                                     Nitro
                                 XESame
                                     Disco
                                BPMOne
                         Futura Reflect
          ARIS Process Performance…
     QPR ProcessAnalyzer/Analysis
         Interstage Autom. Process…

 Frequent use       Occasional use       Tried it once     Didn't use but heard about    Never heard about

Faculty of Economics and Business Administration                                  Process mining survey , BPI’12
Department of Management Information and Operations Management                                            11/23
Benefits of process mining (94 respondents)

 60       57
 50
 40
 30
 20             16                                     18
                                                                 11                 9
 10                     7     5                                       5                    7
                                     4     3      2                       3                       4       2
                                                                              1
   0




Faculty of Economics and Business Administration                                  Process mining survey , BPI’12
Department of Management Information and Operations Management                                            12/23
Drawback of process mining (90 respondents)

  30      27
  25             24

  20                                  19
                        16                                                   15
  15
  10                                          8                                      7
                                                     5                                       5
    5                           3                           3    2   2   2                           3
    0




Faculty of Economics and Business Administration                             Process mining survey , BPI’12
Department of Management Information and Operations Management                                       13/23
FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION




                                                   ProM




Faculty of Economics and Business Administration                                        Process mining survey, BPI’12
Department of Management Information and Operations Management                                    3 September, 2012
Benefits & drawbacks of ProM (78 respondents)

    60                                                           58
    50
             41
    40
    30                22
    20                        13
                                                                      9
    10                                  5       3        2                5      5         2         2
     0




Faculty of Economics and Business Administration                              Process mining survey , BPI’12
Department of Management Information and Operations Management                                        15/23
Versions of ProM (114 respondents)


ProM 6

ProM 5

ProM 4

ProM 3

 Frequent use       Occasional use       Tried it once     Didn't use but heard about    Never heard about


Faculty of Economics and Business Administration                                  Process mining survey , BPI’12
Department of Management Information and Operations Management                                            16/23
practice research                 ProM 5 vs. ProM 6 (114 respondents)


                    prom5

                    prom6

                    prom5

                    prom6

                    prom5
total




                    prom6

          Frequent use      Occasional use   Tried it once   Didn't use but heard about     Never heard about
Faculty of Economics and Business Administration                                   Process mining survey , BPI’12
Department of Management Information and Operations Management                                             17/23
Plug-ins of ProM 5.2 (115 respondents)

                                 Fuzzy Miner
                            Heuristics miner
                       Social network miner
                       Dotted Chart analysis
                     Alpha algorithm plugin
                                 LTL Checker
                               Log Summary
                  Geneteic algorithm plugin
                   Alpha++ algorithm plugin
                 Basic Performance Analysis
                       Organizational Miner
           Perf. Sequence Diagram Analysis
                        SCIFF Checker Plugin
           Advanced Dotted Chart Analysis
                   Originator by Task Matrix
               Transition System Generator
                       Semantic LTL Checker
                          Basic Log Statistics
                        Sequence Clustering

                                                 0     10             20   30             40              50
                   Frequent use                      Occasional use             Tried it once
Faculty of Economics and Business Administration                                  Process mining survey , BPI’12
Department of Management Information and Operations Management                                            18/23
Plug-ins of ProM 6.1 (115 respondents)

                                     Heuristics Miner
                              Mine for a Fuzzy Model
                          Analyze using Dotted Chart
                 Replay a Log on PN for Conf. Analysis
                  Animate Event Log in Fuzzy instance
                                 Add Artificial Events
         Mine for a Handover-of-Work Social Network
                   Trace Alignment (with Guide Tree)
                                  LTL Checker Default
                 Mine for a PN using Alpha-algorithm
                                          LTL Checker
                             Flexible Heuristics Miner
          Mine for a Working-Together Social Network
                    Filter Log Using Simple Heuristics
                           Analyze Transition System
                              Mine Transition System

                                                         0      5         10   15     20          25         30
                  Frequent use                           Occasional use             Tried it once
Faculty of Economics and Business Administration                                     Process mining survey , BPI’12
Department of Management Information and Operations Management                                               19/23
Plug-ins of ProM 5.2 (48 respondents)

                              Basic Log Statistics
                                   Log Summary
                     Basic Performance Analysis
                       Originator by Task Matrix
                           Social network miner
                           Organizational Miner
                                Heuristics miner
                         Alpha algorithm plugin
                       Alpha++ algorithm plugin
               Advanced Dotted Chart Analysis
                                     LTL Checker
                           Dotted Chart analysis
               Perf. Sequence Diagram Analysis
                                     Fuzzy Miner
                           Semantic LTL Checker
                   Transition System Generator
                            SCIFF Checker Plugin
                            Sequence Clustering
                                Trace Clustering
                       Genetic algorithm plugin
                      intuitive          understand     trust    fast   default settings
Faculty of Economics and Business Administration                               Process mining survey , BPI’12
Department of Management Information and Operations Management                                         20/23
Plug-ins of ProM 6.1 (48 respondents)

                                         Add Artificial Events
                         Mine for a PN using Alpha-algorithm
                                  Analyze using Dotted Chart
                         Animate Event Log in Fuzzy instance
                                      Mine for a Fuzzy Model
                                             Heuristics Miner
                                          LTL Checker Default
                          Replay Log on PN for Conf. Analysis
                                     Flexible Heuristics Miner
                                      Mine Transition System
                                      Mine for a PN using ILP
                                                  LTL Checker
                       Genetic Miner - from initial population
                           Trace Alignment (with Guide Tree)

           intuitive               understand                    trust   fast     default settings
Faculty of Economics and Business Administration                                Process mining survey , BPI’12
Department of Management Information and Operations Management                                          21/23
Conclusion

Focus was on relevance rather than rigor
Limitations
      Open questions (risk of misinterpretation)
      Optional questions (no linking of questions possible)
      Some anomalies detected (e.g. double answers)
Implications
      Research: perliminary insights to derive hypotheses
      Practice:   insight in (perceived) properties
      Developers: general feedback and specific focus points
Faculty of Economics and Business Administration                 Process mining survey , BPI’12
Department of Management Information and Operations Management                           22/23
Contact information

                                               Download the extended report and the raw data set
                                                  at http://www.janclaes.info/papers/PMSurvey/
                                                          (the link is also mentioned in the paper)

                                                               Download a digital copy of the paper
                                               at http://processmining.ugent.be/contributions.php
                                                            (the link is also mentioned in the paper)

              Jan Claes
              jan.claes@ugent.be

              http://www.janclaes.info
              Twitter: @janclaesbelgium




Faculty of Economics and Business Administration                               Process mining survey , BPI’12
Department of Management Information and Operations Management                                         23/23

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BPI@BPM2012

  • 1. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION Process Mining and the ProM Framework: An Exploratory Survey Jan Claes and Geert Poels Faculty of Economics and Business Administration Process mining survey, BPI’12 Department of Management Information and Operations Management 3 September, 2012
  • 2. Process mining survey Exploratory survey Goal: to reveal perceptions about  Process mining in general  ProM tool in particular From 2012-3-18 to 2012-5-1 (44 days) 15 + 3 questions 28 – 119 answers per question (97 on average) Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 2/23
  • 3. Process Mining Survey Goal of this presentation  Presenting results  Discussion of results  Not to get feedback (although always welcome) Feel free to interrupt at any time! Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 3/23
  • 4. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION Demographics Faculty of Economics and Business Administration Process mining survey, BPI’12 Department of Management Information and Operations Management 3 September, 2012
  • 5. Profession of respondents (98 respondents) PRACTITIONER auditor consultant processanalyst researcher student other RESEARCHER Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 5/23
  • 6. Age of respondents (90 respondents) 21-24 year 25-29 year 30-34 year 35-39 year 40-44 year 45-49 year 50-54 year 55-60 year Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 6/23
  • 7. Process mining expertise (98 respondents) excellent good intermediate bad nonexistent Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 7/23
  • 8. Application area (87 respondents) quality performance audit other Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 8/23
  • 9. Geographical spread (90 respondents) 30 respondents 1 respondent Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 9/23
  • 10. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION Process Mining Faculty of Economics and Business Administration Process mining survey, BPI’12 Department of Management Information and Operations Management 3 September, 2012
  • 11. Process mining tools (119 respondents) ProM ProM Import Nitro XESame Disco BPMOne Futura Reflect ARIS Process Performance… QPR ProcessAnalyzer/Analysis Interstage Autom. Process… Frequent use Occasional use Tried it once Didn't use but heard about Never heard about Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 11/23
  • 12. Benefits of process mining (94 respondents) 60 57 50 40 30 20 16 18 11 9 10 7 5 5 7 4 3 2 3 4 2 1 0 Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 12/23
  • 13. Drawback of process mining (90 respondents) 30 27 25 24 20 19 16 15 15 10 8 7 5 5 5 3 3 2 2 2 3 0 Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 13/23
  • 14. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION ProM Faculty of Economics and Business Administration Process mining survey, BPI’12 Department of Management Information and Operations Management 3 September, 2012
  • 15. Benefits & drawbacks of ProM (78 respondents) 60 58 50 41 40 30 22 20 13 9 10 5 3 2 5 5 2 2 0 Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 15/23
  • 16. Versions of ProM (114 respondents) ProM 6 ProM 5 ProM 4 ProM 3 Frequent use Occasional use Tried it once Didn't use but heard about Never heard about Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 16/23
  • 17. practice research ProM 5 vs. ProM 6 (114 respondents) prom5 prom6 prom5 prom6 prom5 total prom6 Frequent use Occasional use Tried it once Didn't use but heard about Never heard about Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 17/23
  • 18. Plug-ins of ProM 5.2 (115 respondents) Fuzzy Miner Heuristics miner Social network miner Dotted Chart analysis Alpha algorithm plugin LTL Checker Log Summary Geneteic algorithm plugin Alpha++ algorithm plugin Basic Performance Analysis Organizational Miner Perf. Sequence Diagram Analysis SCIFF Checker Plugin Advanced Dotted Chart Analysis Originator by Task Matrix Transition System Generator Semantic LTL Checker Basic Log Statistics Sequence Clustering 0 10 20 30 40 50 Frequent use Occasional use Tried it once Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 18/23
  • 19. Plug-ins of ProM 6.1 (115 respondents) Heuristics Miner Mine for a Fuzzy Model Analyze using Dotted Chart Replay a Log on PN for Conf. Analysis Animate Event Log in Fuzzy instance Add Artificial Events Mine for a Handover-of-Work Social Network Trace Alignment (with Guide Tree) LTL Checker Default Mine for a PN using Alpha-algorithm LTL Checker Flexible Heuristics Miner Mine for a Working-Together Social Network Filter Log Using Simple Heuristics Analyze Transition System Mine Transition System 0 5 10 15 20 25 30 Frequent use Occasional use Tried it once Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 19/23
  • 20. Plug-ins of ProM 5.2 (48 respondents) Basic Log Statistics Log Summary Basic Performance Analysis Originator by Task Matrix Social network miner Organizational Miner Heuristics miner Alpha algorithm plugin Alpha++ algorithm plugin Advanced Dotted Chart Analysis LTL Checker Dotted Chart analysis Perf. Sequence Diagram Analysis Fuzzy Miner Semantic LTL Checker Transition System Generator SCIFF Checker Plugin Sequence Clustering Trace Clustering Genetic algorithm plugin intuitive understand trust fast default settings Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 20/23
  • 21. Plug-ins of ProM 6.1 (48 respondents) Add Artificial Events Mine for a PN using Alpha-algorithm Analyze using Dotted Chart Animate Event Log in Fuzzy instance Mine for a Fuzzy Model Heuristics Miner LTL Checker Default Replay Log on PN for Conf. Analysis Flexible Heuristics Miner Mine Transition System Mine for a PN using ILP LTL Checker Genetic Miner - from initial population Trace Alignment (with Guide Tree) intuitive understand trust fast default settings Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 21/23
  • 22. Conclusion Focus was on relevance rather than rigor Limitations  Open questions (risk of misinterpretation)  Optional questions (no linking of questions possible)  Some anomalies detected (e.g. double answers) Implications  Research: perliminary insights to derive hypotheses  Practice: insight in (perceived) properties  Developers: general feedback and specific focus points Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 22/23
  • 23. Contact information Download the extended report and the raw data set at http://www.janclaes.info/papers/PMSurvey/ (the link is also mentioned in the paper) Download a digital copy of the paper at http://processmining.ugent.be/contributions.php (the link is also mentioned in the paper) Jan Claes jan.claes@ugent.be http://www.janclaes.info Twitter: @janclaesbelgium Faculty of Economics and Business Administration Process mining survey , BPI’12 Department of Management Information and Operations Management 23/23