SlideShare a Scribd company logo
FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION




                                     Process Mining
          Get your processes out of the black box!




Faculty of Economics and Business Administration                                        Jan Claes | Confenis DC 2012
Department of Management Information and Operations Management                                   21 September, 2012
A plane crashed... What happened?




Analyse the ‘black box’
Faculty of Economics and Business Administration                 Jan Claes | Confenis 2012
Department of Management Information and Operations Management     2 / 10
Event log




   Black box in a plane
      Detect causes


                                         Log book on a ship
                                         Find optimal routes


                                                                 Event log file in a company
                                                                 Analyse business processes
Faculty of Economics and Business Administration                          Jan Claes | Confenis 2012
Department of Management Information and Operations Management              3 / 10
Process modeling
                              Process mining




Faculty of Economics and Business Administration                 Jan Claes | Confenis 2012
Department of Management Information and Operations Management     4 / 10
Process mining



                                                           A     A   A               A
     A       B        C       D        E
                                                           B     C   B
     A       C        B       D        E
                                                                              B              C
     A       B        C       D        E                   C     B   C

     A       B        C       E                            D     D                   D

     A       C        B       D        E                   E     E   E                E

Faculty of Economics and Business Administration                         Jan Claes | Confenis 2012
Department of Management Information and Operations Management             5 / 10
Types of process mining


               Process Discovery                                      Process Conformance



                        Process                                                   Process
                       Discovery                                                Conformance

      Models                            Event logs               Models                           Event logs

                                             Process Extension



                                                      Process
                                                     Extension

                                    Models                         Event logs

Faculty of Economics and Business Administration                                         Jan Claes | Confenis 2012
Department of Management Information and Operations Management                             6 / 10
Process mining project

Three iterative (!) steps
        Collect data (from files and databases)
        Structure data (case id, activity, timestamp)
        Use miners (e.g., Fuzzy Miner, Heuristics Miner)
Main drawbacks are about finding and
 preparing the (right) data
Main benefits are objectivity, completeness
 and speed (once data is present)

Faculty of Economics and Business Administration                 Jan Claes | Confenis 2012
Department of Management Information and Operations Management     7 / 10
Process mining in ProM (www.promtools.org)

  Audit trail, database fields, csv log file                     ProM Analyses




                  ProM Log File




Faculty of Economics and Business Administration                          Jan Claes | Confenis 2012
Department of Management Information and Operations Management              8 / 10
Process mining in Disco (www.fluxicon.com)




Faculty of Economics and Business Administration                 Jan Claes | Confenis 2012
Department of Management Information and Operations Management     9 / 10
Contact information




                                             Jan Claes
                                             jan.claes@ugent.be

                                             http://processmining.ugent.be
                                             Twitter: @janclaesbelgium




Faculty of Economics and Business Administration                             Jan Claes | Confenis 2012
Department of Management Information and Operations Management                10 / 10

More Related Content

Viewers also liked

UGent MIS research seminar June 2015
UGent MIS research seminar June 2015UGent MIS research seminar June 2015
UGent MIS research seminar June 2015
Jan Claes
 
EIS 2012
EIS 2012EIS 2012
EIS 2012
Jan Claes
 
COGNISE@CAiSE2013
COGNISE@CAiSE2013COGNISE@CAiSE2013
COGNISE@CAiSE2013
Jan Claes
 
BPI@BPM2011
BPI@BPM2011BPI@BPM2011
BPI@BPM2011
Jan Claes
 
BPI@BPM2012
BPI@BPM2012BPI@BPM2012
BPI@BPM2012
Jan Claes
 
BPM2012
BPM2012BPM2012
BPM2012
Jan Claes
 
BPMS2@BPM2016
BPMS2@BPM2016BPMS2@BPM2016
BPMS2@BPM2016
Jan Claes
 
TEDxGhent 2016 PhD Contest
TEDxGhent 2016 PhD ContestTEDxGhent 2016 PhD Contest
TEDxGhent 2016 PhD Contest
Jan Claes
 

Viewers also liked (8)

UGent MIS research seminar June 2015
UGent MIS research seminar June 2015UGent MIS research seminar June 2015
UGent MIS research seminar June 2015
 
EIS 2012
EIS 2012EIS 2012
EIS 2012
 
COGNISE@CAiSE2013
COGNISE@CAiSE2013COGNISE@CAiSE2013
COGNISE@CAiSE2013
 
BPI@BPM2011
BPI@BPM2011BPI@BPM2011
BPI@BPM2011
 
BPI@BPM2012
BPI@BPM2012BPI@BPM2012
BPI@BPM2012
 
BPM2012
BPM2012BPM2012
BPM2012
 
BPMS2@BPM2016
BPMS2@BPM2016BPMS2@BPM2016
BPMS2@BPM2016
 
TEDxGhent 2016 PhD Contest
TEDxGhent 2016 PhD ContestTEDxGhent 2016 PhD Contest
TEDxGhent 2016 PhD Contest
 

More from Jan Claes

COGNISE@CAiSE 2019
COGNISE@CAiSE 2019COGNISE@CAiSE 2019
COGNISE@CAiSE 2019
Jan Claes
 
BPMS2@BPM2018
BPMS2@BPM2018BPMS2@BPM2018
BPMS2@BPM2018
Jan Claes
 
ICLTC 2018
ICLTC 2018ICLTC 2018
ICLTC 2018
Jan Claes
 
EMMSAD++@CAiSE 2018
EMMSAD++@CAiSE 2018EMMSAD++@CAiSE 2018
EMMSAD++@CAiSE 2018
Jan Claes
 
BPM Cluster Meeting 2018
BPM Cluster Meeting 2018BPM Cluster Meeting 2018
BPM Cluster Meeting 2018
Jan Claes
 
Research: Why? What? How?
Research: Why? What? How?Research: Why? What? How?
Research: Why? What? How?
Jan Claes
 
PhD defense November 2015
PhD defense November 2015PhD defense November 2015
PhD defense November 2015
Jan Claes
 
PhD pre-defense September 2015
PhD pre-defense September 2015PhD pre-defense September 2015
PhD pre-defense September 2015
Jan Claes
 
UGent MIS research seminar December 2014
UGent MIS research seminar December 2014UGent MIS research seminar December 2014
UGent MIS research seminar December 2014
Jan Claes
 
BPM Cluster Meeting 2014
BPM Cluster Meeting 2014BPM Cluster Meeting 2014
BPM Cluster Meeting 2014
Jan Claes
 
TAProViz@BPM2012
TAProViz@BPM2012TAProViz@BPM2012
TAProViz@BPM2012
Jan Claes
 
ProM 2012
ProM 2012ProM 2012
ProM 2012
Jan Claes
 
EIS 2011
EIS 2011EIS 2011
EIS 2011
Jan Claes
 
PhD Day 2011
PhD Day 2011PhD Day 2011
PhD Day 2011
Jan Claes
 
Ideas@Work Open House Seminar 2011
Ideas@Work Open House Seminar 2011Ideas@Work Open House Seminar 2011
Ideas@Work Open House Seminar 2011
Jan Claes
 

More from Jan Claes (15)

COGNISE@CAiSE 2019
COGNISE@CAiSE 2019COGNISE@CAiSE 2019
COGNISE@CAiSE 2019
 
BPMS2@BPM2018
BPMS2@BPM2018BPMS2@BPM2018
BPMS2@BPM2018
 
ICLTC 2018
ICLTC 2018ICLTC 2018
ICLTC 2018
 
EMMSAD++@CAiSE 2018
EMMSAD++@CAiSE 2018EMMSAD++@CAiSE 2018
EMMSAD++@CAiSE 2018
 
BPM Cluster Meeting 2018
BPM Cluster Meeting 2018BPM Cluster Meeting 2018
BPM Cluster Meeting 2018
 
Research: Why? What? How?
Research: Why? What? How?Research: Why? What? How?
Research: Why? What? How?
 
PhD defense November 2015
PhD defense November 2015PhD defense November 2015
PhD defense November 2015
 
PhD pre-defense September 2015
PhD pre-defense September 2015PhD pre-defense September 2015
PhD pre-defense September 2015
 
UGent MIS research seminar December 2014
UGent MIS research seminar December 2014UGent MIS research seminar December 2014
UGent MIS research seminar December 2014
 
BPM Cluster Meeting 2014
BPM Cluster Meeting 2014BPM Cluster Meeting 2014
BPM Cluster Meeting 2014
 
TAProViz@BPM2012
TAProViz@BPM2012TAProViz@BPM2012
TAProViz@BPM2012
 
ProM 2012
ProM 2012ProM 2012
ProM 2012
 
EIS 2011
EIS 2011EIS 2011
EIS 2011
 
PhD Day 2011
PhD Day 2011PhD Day 2011
PhD Day 2011
 
Ideas@Work Open House Seminar 2011
Ideas@Work Open House Seminar 2011Ideas@Work Open House Seminar 2011
Ideas@Work Open House Seminar 2011
 

Recently uploaded

Staffan Canback - The 18 Rays of Project Management
Staffan Canback - The 18 Rays of Project ManagementStaffan Canback - The 18 Rays of Project Management
Staffan Canback - The 18 Rays of Project Management
Tellusant, Inc.
 
ConvertKit: Best Email Marketing Tool for 2024
ConvertKit: Best Email Marketing Tool for 2024ConvertKit: Best Email Marketing Tool for 2024
ConvertKit: Best Email Marketing Tool for 2024
Rakesh Jalan
 
Case study on Indian Ecommerce logistics
Case study on Indian Ecommerce logisticsCase study on Indian Ecommerce logistics
Case study on Indian Ecommerce logistics
UnheardShayari
 
Transforming the Future of Limo Services.pptx
Transforming the Future of Limo Services.pptxTransforming the Future of Limo Services.pptx
Transforming the Future of Limo Services.pptx
limocaptaincom
 
Guide to Obtaining a Money Changer License in Singapore
Guide to Obtaining a Money Changer License in SingaporeGuide to Obtaining a Money Changer License in Singapore
Guide to Obtaining a Money Changer License in Singapore
Enterslice
 
Satta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatkaSatta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatka
➑➌➋➑➒➎➑➑➊➍
 
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptxThe-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
Jindal Global University, Sonipat Haryana 131001
 
WAM Corporate Presentation July 2024.pdf
WAM Corporate Presentation July 2024.pdfWAM Corporate Presentation July 2024.pdf
WAM Corporate Presentation July 2024.pdf
Western Alaska Minerals Corp.
 
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdfDEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
unosafeads
 
You Get Me! Leveraging Communication Styles in Virtual Trainingpptx
You Get Me! Leveraging Communication Styles in Virtual TrainingpptxYou Get Me! Leveraging Communication Styles in Virtual Trainingpptx
You Get Me! Leveraging Communication Styles in Virtual Trainingpptx
Cynthia Clay
 
Importance of Quality Transformations in VUCA World
Importance of Quality Transformations in VUCA WorldImportance of Quality Transformations in VUCA World
Importance of Quality Transformations in VUCA World
Ankur860831
 
Top Digital Marketing Strategy in 2024.pdf
Top Digital Marketing Strategy in 2024.pdfTop Digital Marketing Strategy in 2024.pdf
Top Digital Marketing Strategy in 2024.pdf
Top IT Marketing
 
TALENT ACQUISITION AND MANAGEMENT LECTURE 5
TALENT ACQUISITION AND MANAGEMENT LECTURE 5TALENT ACQUISITION AND MANAGEMENT LECTURE 5
TALENT ACQUISITION AND MANAGEMENT LECTURE 5
projectseasy
 
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAAPETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
lawrenceads01
 
Best Practices in Negotiation for Business Management Students
Best Practices in Negotiation for Business Management StudentsBest Practices in Negotiation for Business Management Students
Best Practices in Negotiation for Business Management Students
zoyaws1
 
Discover who your target audience is and reach them
Discover who your target audience is and reach themDiscover who your target audience is and reach them
Discover who your target audience is and reach them
Quibble
 
Navigating Change Strategies for Effective Transition and Operational Plannin...
Navigating Change Strategies for Effective Transition and Operational Plannin...Navigating Change Strategies for Effective Transition and Operational Plannin...
Navigating Change Strategies for Effective Transition and Operational Plannin...
Brian Frerichs
 
A STUDY OF MUTUAL FUND OF BANK OF INDIA .pdf
A STUDY OF MUTUAL FUND  OF BANK OF INDIA .pdfA STUDY OF MUTUAL FUND  OF BANK OF INDIA .pdf
A STUDY OF MUTUAL FUND OF BANK OF INDIA .pdf
rsonics22
 
Entrepreneurial mindset: An Introduction to Entrepreneurship
Entrepreneurial mindset: An Introduction to EntrepreneurshipEntrepreneurial mindset: An Introduction to Entrepreneurship
Entrepreneurial mindset: An Introduction to Entrepreneurship
Sanjay Joshi
 
Managing Customer & User Experience of Customers
Managing Customer & User Experience of CustomersManaging Customer & User Experience of Customers
Managing Customer & User Experience of Customers
SalmanTahir60
 

Recently uploaded (20)

Staffan Canback - The 18 Rays of Project Management
Staffan Canback - The 18 Rays of Project ManagementStaffan Canback - The 18 Rays of Project Management
Staffan Canback - The 18 Rays of Project Management
 
ConvertKit: Best Email Marketing Tool for 2024
ConvertKit: Best Email Marketing Tool for 2024ConvertKit: Best Email Marketing Tool for 2024
ConvertKit: Best Email Marketing Tool for 2024
 
Case study on Indian Ecommerce logistics
Case study on Indian Ecommerce logisticsCase study on Indian Ecommerce logistics
Case study on Indian Ecommerce logistics
 
Transforming the Future of Limo Services.pptx
Transforming the Future of Limo Services.pptxTransforming the Future of Limo Services.pptx
Transforming the Future of Limo Services.pptx
 
Guide to Obtaining a Money Changer License in Singapore
Guide to Obtaining a Money Changer License in SingaporeGuide to Obtaining a Money Changer License in Singapore
Guide to Obtaining a Money Changer License in Singapore
 
Satta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatkaSatta matka guessing Kalyan result sattamatka
Satta matka guessing Kalyan result sattamatka
 
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptxThe-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
 
WAM Corporate Presentation July 2024.pdf
WAM Corporate Presentation July 2024.pdfWAM Corporate Presentation July 2024.pdf
WAM Corporate Presentation July 2024.pdf
 
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdfDEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
DEKISH ELEVATOR INDIA PVT LTD Brochure.pdf
 
You Get Me! Leveraging Communication Styles in Virtual Trainingpptx
You Get Me! Leveraging Communication Styles in Virtual TrainingpptxYou Get Me! Leveraging Communication Styles in Virtual Trainingpptx
You Get Me! Leveraging Communication Styles in Virtual Trainingpptx
 
Importance of Quality Transformations in VUCA World
Importance of Quality Transformations in VUCA WorldImportance of Quality Transformations in VUCA World
Importance of Quality Transformations in VUCA World
 
Top Digital Marketing Strategy in 2024.pdf
Top Digital Marketing Strategy in 2024.pdfTop Digital Marketing Strategy in 2024.pdf
Top Digital Marketing Strategy in 2024.pdf
 
TALENT ACQUISITION AND MANAGEMENT LECTURE 5
TALENT ACQUISITION AND MANAGEMENT LECTURE 5TALENT ACQUISITION AND MANAGEMENT LECTURE 5
TALENT ACQUISITION AND MANAGEMENT LECTURE 5
 
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAAPETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
PETAVIT MICHAEL TAY.pdfAAAAAAAAAAAAAAAAAAAA
 
Best Practices in Negotiation for Business Management Students
Best Practices in Negotiation for Business Management StudentsBest Practices in Negotiation for Business Management Students
Best Practices in Negotiation for Business Management Students
 
Discover who your target audience is and reach them
Discover who your target audience is and reach themDiscover who your target audience is and reach them
Discover who your target audience is and reach them
 
Navigating Change Strategies for Effective Transition and Operational Plannin...
Navigating Change Strategies for Effective Transition and Operational Plannin...Navigating Change Strategies for Effective Transition and Operational Plannin...
Navigating Change Strategies for Effective Transition and Operational Plannin...
 
A STUDY OF MUTUAL FUND OF BANK OF INDIA .pdf
A STUDY OF MUTUAL FUND  OF BANK OF INDIA .pdfA STUDY OF MUTUAL FUND  OF BANK OF INDIA .pdf
A STUDY OF MUTUAL FUND OF BANK OF INDIA .pdf
 
Entrepreneurial mindset: An Introduction to Entrepreneurship
Entrepreneurial mindset: An Introduction to EntrepreneurshipEntrepreneurial mindset: An Introduction to Entrepreneurship
Entrepreneurial mindset: An Introduction to Entrepreneurship
 
Managing Customer & User Experience of Customers
Managing Customer & User Experience of CustomersManaging Customer & User Experience of Customers
Managing Customer & User Experience of Customers
 

Confenis 2012

  • 1. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION Process Mining Get your processes out of the black box! Faculty of Economics and Business Administration Jan Claes | Confenis DC 2012 Department of Management Information and Operations Management 21 September, 2012
  • 2. A plane crashed... What happened? Analyse the ‘black box’ Faculty of Economics and Business Administration Jan Claes | Confenis 2012 Department of Management Information and Operations Management 2 / 10
  • 3. Event log Black box in a plane Detect causes Log book on a ship Find optimal routes Event log file in a company Analyse business processes Faculty of Economics and Business Administration Jan Claes | Confenis 2012 Department of Management Information and Operations Management 3 / 10
  • 4. Process modeling Process mining Faculty of Economics and Business Administration Jan Claes | Confenis 2012 Department of Management Information and Operations Management 4 / 10
  • 5. Process mining A A A A A B C D E B C B A C B D E B C A B C D E C B C A B C E D D D A C B D E E E E E Faculty of Economics and Business Administration Jan Claes | Confenis 2012 Department of Management Information and Operations Management 5 / 10
  • 6. Types of process mining Process Discovery Process Conformance Process Process Discovery Conformance Models Event logs Models Event logs Process Extension Process Extension Models Event logs Faculty of Economics and Business Administration Jan Claes | Confenis 2012 Department of Management Information and Operations Management 6 / 10
  • 7. Process mining project Three iterative (!) steps  Collect data (from files and databases)  Structure data (case id, activity, timestamp)  Use miners (e.g., Fuzzy Miner, Heuristics Miner) Main drawbacks are about finding and preparing the (right) data Main benefits are objectivity, completeness and speed (once data is present) Faculty of Economics and Business Administration Jan Claes | Confenis 2012 Department of Management Information and Operations Management 7 / 10
  • 8. Process mining in ProM (www.promtools.org) Audit trail, database fields, csv log file ProM Analyses ProM Log File Faculty of Economics and Business Administration Jan Claes | Confenis 2012 Department of Management Information and Operations Management 8 / 10
  • 9. Process mining in Disco (www.fluxicon.com) Faculty of Economics and Business Administration Jan Claes | Confenis 2012 Department of Management Information and Operations Management 9 / 10
  • 10. Contact information Jan Claes jan.claes@ugent.be http://processmining.ugent.be Twitter: @janclaesbelgium Faculty of Economics and Business Administration Jan Claes | Confenis 2012 Department of Management Information and Operations Management 10 / 10