The document discusses nonverbal communication and body language. It describes how nonverbal cues like facial expressions, gestures, eye contact, touch, space, and body posture can repeat, contradict, substitute for or complement verbal messages. Specific nonverbal behaviors are universal like facial expressions but others vary cross-culturally. Body language involves body movements and can convey information without words through gestures and cues like posture and stance. Tips for effective body language include paying attention to posture, hand gestures, and how stationary or active one's stance is. Cultural differences also exist in nonverbal norms across regions like India, Japan, and the Middle East.