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Remedyforce Localization and Translation

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Remedyforce Service Management and Help Desk on the Salesforce App Cloud platform can be customized to specific languages, translated. Remedyforce can also be customized to assign translators to languages, create translations for customizations you’ve made to your Salesforce organization, and override labels and translations from managed packages. Everything from custom picklist values to custom fields can be translated so your global users can use all of Salesforce in their language.

This presentation will help you with making Remedyforce your own, from changing field labels, to changing the tiles for Self Service, there is a lot of power behind the Translation Workbench within Salesforce.

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Remedyforce Localization and Translation

  1. 1. — Sr. Onboarding Consultant November 2015 Eric J. Cobb Remedyforce Localization and Translation
  2. 2. Agenda • Overview • Localization and Translation • 5 core languages • What can be translated natively • What can be translated via configuration • What cannot be translated • Configuration Steps • Configuring Managed Package Field Labels • Configuring Custom Labels • Summary
  3. 3. — What is Translation 01 Overview and best practices
  4. 4. Translation/Localization Overview According to Salesforce Help: The Translation Workbench lets you specify languages you want to translate, assign translators to languages, create translations for customizations you’ve made to your Salesforce organization, and override labels and translations from managed packages. Everything from custom picklist values to custom fields can be translated so your global users can use all of Salesforce in their language. Today, we will discuss how this information can assist you with making Remedyforce your own, from changing field labels, to changing the tiles for Self Service, there is a lot of power behind the Translation Workbench within Salesforce.
  5. 5. Languages English French GermanJapanese Spanish
  6. 6. Tabs Fields Administration Menu What can be translated natively?
  7. 7. Managed Package Fields Managed Package Related Lists Custom Labels What can be configured with configuration?
  8. 8. DATA What cannot be translated?
  9. 9. — 02 Configuration
  10. 10. Configuration of Components • Enabling the Translation Workbench • Managed Package Field Labels • Custom Labels (Self Service Tiles)
  11. 11. Enabling Translation Workbench Setup>Translation Workbench>Translation Settings
  12. 12. Enabling Translation Workbench Enable
  13. 13. Enabling Translation Workbench Choose your languages and your Translator(s)
  14. 14. Configuring Field Labels From this screen you can: • Change Field Labels • Change Related List Values
  15. 15. Configuring Custom Labels (Self Service Tiles) • to Setup>Create>Custom Labels • You will need to setup a new view here. This will allow you to only see the information that is associated with Self Service • Setup a view with the filter for Name starts with SS. This will allow you to only see the fields in Self Service • Sort by Value after you save the view gives you the best chance to find the field you want to change
  16. 16. Sort by Value
  17. 17. Configuring Custom Labels
  18. 18. Changing Custom Labels This is a look at what the out of the box tile looks like for Remedyforce today.
  19. 19. Changing Custom Labels Click on the New Local Translation/Override button
  20. 20. Changing Custom Labels After you do the override, this is what the outcome will be. We now see the tile say “Need Assistance”
  21. 21. — Summary 04
  22. 22. Summary As you can see, the Translation Workbench is a very powerful tool with the Salesforce Platform. It allows you the ability to manipulate the languages presented in the Remedyforce solution to make it more your own Allowing Remedyforce to be configured/customized via the Translation Workbench is one of the features that customers love. This gives them the ability to have the freedom to think outside the box and have fields and tiles the way they want without a lot of customization.
  23. 23. — Bring IT to Life.™ Thank You

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