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GOOD MORNING AND WELCOME

BITE SIZE
INNOVATION BREAKFAST
DR MARK SWIFT
HEAD OF SME PROGRAMMES
© 2014
Housekeeping #IIPSI @WMGSME

© 2014
Purpose of Today
1. Discovery
Find out more about the themes of expertise
2. Make the Connection
Decide what support might be relevant to your business
3. Take Action
Sign up for upcoming workshops and/or apply for a project

© 2014
Agenda
0800

Introduction and Purpose of Today

Dr Mark Swift

0815

Putting the Customer First!

Prof Paul Jennings

0830

Making Stuff

Dr Ben Wood

0845

Digital Enabling Tools

Scott Crowther

0900

What Next – Dates of Workshops/Project Criteria

Ellie Precious

0910

Questions and Answers

All

0920

SIGN UP and FEEDBACK

0930

Close

© 2014
Why Take Action?
1. Increase sales
2. More efficient (save money)
3. Grow your business
4. Launch a new Product or Service

Innovation is a key driver of economic growth - the
exploitation of new ideas
© 2014
Small businesses snapshot
4.9 million firms in UK
99% are SMEs
In 1971 the
Bolton report
said SMEs on
the way out!

49% turnover

The economy
is starting
recover?

© 2014

57%
employment

No. of micro
firms increased
by 40%

No. of large
companies is
shrinking

SMEs are the
source of
future growth

50% of SMEs
predict strong
growth in 2014

21% have
serious growth
ambitions

But only 20%
of UK SMEs are
innovative?

Challenges:
Access to
Finance, the
Skills Gap…
The Challenge
Valley of Death?

© 2014
Expertise Areas

© 2013
We have done
1. Technology demonstration
2. Innovation Programme
3. Intensive Innovation Projects

© 2013
© 2014
Sign Up and Feedback

Be inspired…

© 2014
Agenda
0800

Introduction and Purpose of Today

Dr Mark Swift

0815

Putting the Customer First!

Prof Paul Jennings

0830

Making Stuff

Dr Ben Wood

0845

Digital Enabling Tools

Scott Crowther

0900

What Next – Dates of Workshops/Project Criteria

Ellie Precious

0910

Questions and Answers

All

0920

SIGN UP and FEEDBACK

0930

Close

© 2014
Putting the Customer First
Professor Paul Jennings
Experiential Engineering

© 2014
Let’s talk about…
• Understanding customers and users
• Not about being a slave to customers’ whims
• Gaining insights which will help you meet your business
objectives
• Purposely designing for the experiences and behaviours you
hope to create for users of a product or service
• We call this:

Experience Led Innovation
© 2014
What is Experience Led Innovation?
Experience Led Innovation (ELI):
Innovation that is informed by
understanding how people use or
experience a product or service

© 2014
Put yourself in the user’s shoes

… now how does your offering look?

© 2014
Experience Led Innovation
• All products and services create experiences and behaviours for
users – either by design, or by accident
• Getting it right is a competitive advantage
• Designing desired behaviours aligned with business goals
• Creating physical or digital experiences and journeys
• Making use of sensory input and emotions

Our key message to SMEs:
We can help you better understand the user experience to
promote and inform innovation to grow your business
© 2014
Introductions
Experience Led Innovation SME team
Carolyn Parkinson

Technology Transfer Specialist

Prof Paul Jennings

Professor of Experiential Engineering

© 2014
Understand the user perspective
What does this button do?
• Stop the traffic?
• Provide illusion of control?
• ‘Fake affordance’
Design question:
Is there anything to be gained from
making something look like it works one
way, while actually doing something else
(or nothing at all)?
© 2014
Understand the user perspective

How many people
would push the wrong
button for this lift?

© 2014
Understand the user perspective
Confusing user interface
Result:
• frustration
• wasted time
• poor quality data

© 2014
Getting it right…
“the user experience is
what we care about most”
Steve Jobs

© 2014
Accessing support
Two routes to accessing Experience Led Innovation
support for your business:

1. IIPSI Innovation Programme

• Practical workshops to equip you with new knowledge and skills to
apply to your business
• Hands-on sessions and access to leading academics

2. Customised projects

• Working one-to-one with our specialist staff to address a
particular challenge or growth opportunity
• Projects must have impact in terms of jobs created or safeguarded
• Extent of support available is determined by the likely jobs impact

© 2014
Customised projects: case study

© 2014
IIPSI Innovation Programme
•
•

•
•

Open to all West Midlands SMEs
Practical workshops cover a range of Experience Led
Innovation topics which you can immediately apply to your
own business
On-going programme of dates – you select minimum 2 days
across any of the IIPSI themes
Upcoming Experience Led Innovation dates:
• 5 March: Digital Marketing Strategies
(joint workshop with Digital Innovation)

•
© 2014

20 March: People Centred Innovation
IIPSI Innovation Programme
Effective Digital Marketing Strategies: Wednesday 5th March
•
•
•

© 2014

Joint workshop with Digital
Innovation team
Convergence of digital expertise and
user experience tools
Includes specialist sessions:
Digital UX: online user experience
Personas tool: knowing the user
IIPSI Innovation Programme
People Centred Innovation: Thursday 20th March
•

•
•
•
•
•
© 2014

Excellent overview of practical ways to
adopt an Experience Led Innovation
approach
Relevant for all products and services
Practical sessions using the WMG
Experience Led Innovation Toolkit
Design for Emotion: Prof Paul Jennings
Design for User Experience
Behaviour creation: Design with Intent
Experience Led Innovation

Thank you

© 2014
Agenda
0800

Introduction and Purpose of Today

Dr Mark Swift

0815

Putting the Customer First!

Prof Paul Jennings

0830

Making Stuff

Dr Ben Wood

0845

Digital Enabling Tools

Scott Crowther

0900

What Next – Dates of Workshops/Project Criteria

Ellie Precious

0910

Questions and Answers

All

0920

SIGN UP and FEEDBACK

0930

Close

© 2014
Polymer Innovation

Assisting SMEs to bring new products from concept to
manufacture using innovative polymer technologies

…MAKING STUFF

© 2014
Polymer Innovation
Low Volume Manufacturing
• Additive Manufacturing
• Getting to production

Recycling
• Identifying properties of waste
• Finding new applications

The Cutting Edge
• Printed electronics
• Smart materials
© 2014
Polymer Innovation

© 2014
Polymer Innovation Workshops
• We run workshops for companies who:
– Want to learn about and make use of cutting edge
polymer technology
– Need to know if the latest technologies are right
for them
– Want to try out the latest equipment before
buying
© 2014
Low Volume Manufacturing Workshop

• Introduction to and pragmatic view of ALM
technologies

£500
© 2014

£150,000
Low Volume Manufacturing Workshop

• Demonstrations of equipment in the IIPSI Tech
Hall and International Manufacturing Centre
– CAD software (SolidWorks)
– ALM (3D Printing)
– Injection moulding (Engel e-Victory)

© 2014
Low Volume Manufacturing Workshop

• Review of low volume manufacturing options
– Silicone moulds
– Investment casting
– Low cost, low volume injection mould tools

© 2014
Low Volume Manufacturing Workshop

• Workshop outcomes:
– Know what to expect from 3D printed parts
– Witness additive manufacturing
– Able to select appropriate manufacturing route for
initial parts in low volumes
– Understand the step up from low to medium/high
volume production
© 2014
Polymer Innovation Projects
• What does a PI Project partner look like?
– Looking to move towards manufacture
– …and/or has a manufacturing/material challenge
that needs solving
– Ready to invest time and effort in a collaborative
project
© 2014
Project Case Study
JSC Rotational Ltd:
• Rotational moulding company
• 33 employees, based in Inkberrow,
Worcestershire

© 2014
Project Case Study
• Challenge:

– Venting for rotational mould tool
– Existing solutions low-tech and unreliable
– 5% scrap rate

• Project scope:

– Design and CAD model novel vent solutions
– Manufacture range of prototypes and trial
– Provide advice, contacts and assistance with
large scale manufacture

© 2014
Project Case Study
• Project Outcomes:
– 2nd gen concept trialled and
approved
– Low volume mould tools designed
for first 200 parts

• 2 Safeguarded Jobs
• Project on-going with further
outputs expected
© 2014
IIPSI Innovation Programme Dates
12th February – Polymer Innovation Network

#2 ‘Polymer Superpowers- polymers to hide, to see, to control light,
manage sound….and make music!’ Evening networking event bringing
together leading academics in materials and plastics industry
organisations

13th March- Low Volume Manufacturing

One day session focussing on the technologies and techniques to take
a prototype into low volume production
© 2014
Assisting SMEs to bring new products from concept to
manufacture using innovative polymer technologies
Ben Wood
@BenjaminMWood

POLYMER INNOVATION @ IIPSI
© 2014
Agenda
0800

Introduction and Purpose of Today

Dr Mark Swift

0815

Putting the Customer First!

Prof Paul Jennings

0830

Making Stuff

Dr Ben Wood

0845

Digital Enabling Tools

Scott Crowther

0900

What Next – Dates of Workshops/Project Criteria

Ellie Precious

0910

Questions and Answers

All

0920

SIGN UP and FEEDBACK

0930

Close

© 2014
Digital Theme Areas

1.Smarter Social Media
2.Cloud For Business
3.Data To Intelligence
4.Mobile For Business
5.Internet of Things

© 2014
Digital Workshop Example 1
Digital Marketing

Network knowledge – Planning - Case Studies – Hands-on Exercises
© 2014
Digital Workshop Example 2
Cloud for Business

© 2014
Digital Assisted Project Example
Helping companies move from this…

© 2014
Digital Assisted Project Example
To this…

© 2014
Digital Prototype Example

+

© 2014

=
IIPSI Innovation Programme Dates
11th February – Manufacturing Marketers Group
Regular meet up group specifically for marketing professionals in
manufacturing organisations.
18th February – Cloud for Business
One day ‘hands on’ session looking at the various business solutions
that cloud apps can offer

© 2014
IIPSI Innovation Programme Dates
5th March - Effective Digital Marketing Strategies
One day session focussing on the digital and user led tools to
support your marketing objectives
29th April – Internet of Things
Meet-up for West Midlands SMEs to explore opportunities in
this technology area

© 2014
Agenda
0800

Introduction and Purpose of Today

Dr Mark Swift

0815

Putting the Customer First!

Carolyn Parkinson

0830

Making Stuff

Dr Ben Wood

0845

Digital Enabling Tools

Scott Crowther

0900

What Next – Dates of Workshops/Project Criteria

Ellie Precious

0910

Questions and Answers

All

0920

SIGN UP and FEEDBACK

0930

Close

© 2014
What Next?

© 2014
Idea to Innovation
• Best Idea - current thinking doesn’t have to
be perfect
• Innovation is the result
• The process is creativity
• Pressures within business inhibit – IIPSI is an
opportunity to escape confines of restrictions and
barriers and look at new opportunities
© 2014
The Programme

• Grow your business; product or service
© 2014
Accessing support
1. IIPSI Innovation Programme

• Practical workshops to equip you with new knowledge
and skills to apply to your business
• Hands-on sessions and access to leading academics

2. Customised projects
•
•

© 2014

Working one-to-one with our specialist staff to address a
particular challenge or growth opportunity
Projects must have impact in terms of jobs created or
safeguarded
Mftg
Marketing
Group

Polymer
Network

Cloud for
Business

© 2014
Effective
Digital
Marketing
Strategies

Low Volume
Mftg

Experience
Led
Innovation

© 2014
Internet
of Things

© 2014
Innovation Programme – Dates
Expertise
Area

February

March

April

Digital Marketing Strategies
(5th March)
Experience Led
Innovation

Polymer
Innovation

Digital
Innovation

People Centred Innovation
(20th March)
Plastics Industry Networking Event
(12th February)
Manufacturing Marketers Meet-Up
Group
th February)
(11

Cloud for Business (18th February)

© 2014

Low Volume Manufacturing
(13th March)
Digital Marketing Strategies
(5th March)

Internet of Things
(29th April)

Internet of Things
(29th April)
Coventry Jelly
3rd Friday of every
month:
Upcoming events:
• 14th February
• 14th March

© 2014
Innovation Programme – Feedback

Day was highly
appropriate for my
requirements…..
(People Centred
Innovation , April 2013)

© 2014

Difficult
concepts
explained very
clearly …..
(Introduction to
ALM, Feb 2013)

Excellent day with
much food for
thought…..
(Introduction to Social
Media, May 2013)
Project Criteria
• Is the proposed market that the product or service will
enter, growing and sustainable?
• Do we have the capabilities necessary to address the
market need?
• Is the timing right?
• Will our support make a difference (i.e. will there be new
jobs or safe-guarding of jobs?)

© 2014
Questions

© 2014
What Next?
• Sign up for workshops now to
secure a place
• Give us your feedback on the
relevance to your business
• Submit a project proposal

© 2014
Thank you

IIPSI

INTERNATIONAL INSTITUTE FOR
PRODUCT AND SERVICE
INNOVATION
www.warwick.ac.uk/iipsi
Stay in touch:
wmgsme@warwick.ac.uk
@wmgsme
© 2014

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Bitesize Innovation Breakfast - International Institute for Product and Service Innovation

  • 1. GOOD MORNING AND WELCOME BITE SIZE INNOVATION BREAKFAST DR MARK SWIFT HEAD OF SME PROGRAMMES © 2014
  • 3. Purpose of Today 1. Discovery Find out more about the themes of expertise 2. Make the Connection Decide what support might be relevant to your business 3. Take Action Sign up for upcoming workshops and/or apply for a project © 2014
  • 4. Agenda 0800 Introduction and Purpose of Today Dr Mark Swift 0815 Putting the Customer First! Prof Paul Jennings 0830 Making Stuff Dr Ben Wood 0845 Digital Enabling Tools Scott Crowther 0900 What Next – Dates of Workshops/Project Criteria Ellie Precious 0910 Questions and Answers All 0920 SIGN UP and FEEDBACK 0930 Close © 2014
  • 5. Why Take Action? 1. Increase sales 2. More efficient (save money) 3. Grow your business 4. Launch a new Product or Service Innovation is a key driver of economic growth - the exploitation of new ideas © 2014
  • 6. Small businesses snapshot 4.9 million firms in UK 99% are SMEs In 1971 the Bolton report said SMEs on the way out! 49% turnover The economy is starting recover? © 2014 57% employment No. of micro firms increased by 40% No. of large companies is shrinking SMEs are the source of future growth 50% of SMEs predict strong growth in 2014 21% have serious growth ambitions But only 20% of UK SMEs are innovative? Challenges: Access to Finance, the Skills Gap…
  • 7. The Challenge Valley of Death? © 2014
  • 9. We have done 1. Technology demonstration 2. Innovation Programme 3. Intensive Innovation Projects © 2013
  • 11. Sign Up and Feedback Be inspired… © 2014
  • 12. Agenda 0800 Introduction and Purpose of Today Dr Mark Swift 0815 Putting the Customer First! Prof Paul Jennings 0830 Making Stuff Dr Ben Wood 0845 Digital Enabling Tools Scott Crowther 0900 What Next – Dates of Workshops/Project Criteria Ellie Precious 0910 Questions and Answers All 0920 SIGN UP and FEEDBACK 0930 Close © 2014
  • 13. Putting the Customer First Professor Paul Jennings Experiential Engineering © 2014
  • 14. Let’s talk about… • Understanding customers and users • Not about being a slave to customers’ whims • Gaining insights which will help you meet your business objectives • Purposely designing for the experiences and behaviours you hope to create for users of a product or service • We call this: Experience Led Innovation © 2014
  • 15. What is Experience Led Innovation? Experience Led Innovation (ELI): Innovation that is informed by understanding how people use or experience a product or service © 2014
  • 16. Put yourself in the user’s shoes … now how does your offering look? © 2014
  • 17. Experience Led Innovation • All products and services create experiences and behaviours for users – either by design, or by accident • Getting it right is a competitive advantage • Designing desired behaviours aligned with business goals • Creating physical or digital experiences and journeys • Making use of sensory input and emotions Our key message to SMEs: We can help you better understand the user experience to promote and inform innovation to grow your business © 2014
  • 18. Introductions Experience Led Innovation SME team Carolyn Parkinson Technology Transfer Specialist Prof Paul Jennings Professor of Experiential Engineering © 2014
  • 19. Understand the user perspective What does this button do? • Stop the traffic? • Provide illusion of control? • ‘Fake affordance’ Design question: Is there anything to be gained from making something look like it works one way, while actually doing something else (or nothing at all)? © 2014
  • 20. Understand the user perspective How many people would push the wrong button for this lift? © 2014
  • 21. Understand the user perspective Confusing user interface Result: • frustration • wasted time • poor quality data © 2014
  • 22. Getting it right… “the user experience is what we care about most” Steve Jobs © 2014
  • 23. Accessing support Two routes to accessing Experience Led Innovation support for your business: 1. IIPSI Innovation Programme • Practical workshops to equip you with new knowledge and skills to apply to your business • Hands-on sessions and access to leading academics 2. Customised projects • Working one-to-one with our specialist staff to address a particular challenge or growth opportunity • Projects must have impact in terms of jobs created or safeguarded • Extent of support available is determined by the likely jobs impact © 2014
  • 24. Customised projects: case study © 2014
  • 25. IIPSI Innovation Programme • • • • Open to all West Midlands SMEs Practical workshops cover a range of Experience Led Innovation topics which you can immediately apply to your own business On-going programme of dates – you select minimum 2 days across any of the IIPSI themes Upcoming Experience Led Innovation dates: • 5 March: Digital Marketing Strategies (joint workshop with Digital Innovation) • © 2014 20 March: People Centred Innovation
  • 26. IIPSI Innovation Programme Effective Digital Marketing Strategies: Wednesday 5th March • • • © 2014 Joint workshop with Digital Innovation team Convergence of digital expertise and user experience tools Includes specialist sessions: Digital UX: online user experience Personas tool: knowing the user
  • 27. IIPSI Innovation Programme People Centred Innovation: Thursday 20th March • • • • • • © 2014 Excellent overview of practical ways to adopt an Experience Led Innovation approach Relevant for all products and services Practical sessions using the WMG Experience Led Innovation Toolkit Design for Emotion: Prof Paul Jennings Design for User Experience Behaviour creation: Design with Intent
  • 29. Agenda 0800 Introduction and Purpose of Today Dr Mark Swift 0815 Putting the Customer First! Prof Paul Jennings 0830 Making Stuff Dr Ben Wood 0845 Digital Enabling Tools Scott Crowther 0900 What Next – Dates of Workshops/Project Criteria Ellie Precious 0910 Questions and Answers All 0920 SIGN UP and FEEDBACK 0930 Close © 2014
  • 30. Polymer Innovation Assisting SMEs to bring new products from concept to manufacture using innovative polymer technologies …MAKING STUFF © 2014
  • 31. Polymer Innovation Low Volume Manufacturing • Additive Manufacturing • Getting to production Recycling • Identifying properties of waste • Finding new applications The Cutting Edge • Printed electronics • Smart materials © 2014
  • 33. Polymer Innovation Workshops • We run workshops for companies who: – Want to learn about and make use of cutting edge polymer technology – Need to know if the latest technologies are right for them – Want to try out the latest equipment before buying © 2014
  • 34. Low Volume Manufacturing Workshop • Introduction to and pragmatic view of ALM technologies £500 © 2014 £150,000
  • 35. Low Volume Manufacturing Workshop • Demonstrations of equipment in the IIPSI Tech Hall and International Manufacturing Centre – CAD software (SolidWorks) – ALM (3D Printing) – Injection moulding (Engel e-Victory) © 2014
  • 36. Low Volume Manufacturing Workshop • Review of low volume manufacturing options – Silicone moulds – Investment casting – Low cost, low volume injection mould tools © 2014
  • 37. Low Volume Manufacturing Workshop • Workshop outcomes: – Know what to expect from 3D printed parts – Witness additive manufacturing – Able to select appropriate manufacturing route for initial parts in low volumes – Understand the step up from low to medium/high volume production © 2014
  • 38. Polymer Innovation Projects • What does a PI Project partner look like? – Looking to move towards manufacture – …and/or has a manufacturing/material challenge that needs solving – Ready to invest time and effort in a collaborative project © 2014
  • 39. Project Case Study JSC Rotational Ltd: • Rotational moulding company • 33 employees, based in Inkberrow, Worcestershire © 2014
  • 40. Project Case Study • Challenge: – Venting for rotational mould tool – Existing solutions low-tech and unreliable – 5% scrap rate • Project scope: – Design and CAD model novel vent solutions – Manufacture range of prototypes and trial – Provide advice, contacts and assistance with large scale manufacture © 2014
  • 41. Project Case Study • Project Outcomes: – 2nd gen concept trialled and approved – Low volume mould tools designed for first 200 parts • 2 Safeguarded Jobs • Project on-going with further outputs expected © 2014
  • 42. IIPSI Innovation Programme Dates 12th February – Polymer Innovation Network #2 ‘Polymer Superpowers- polymers to hide, to see, to control light, manage sound….and make music!’ Evening networking event bringing together leading academics in materials and plastics industry organisations 13th March- Low Volume Manufacturing One day session focussing on the technologies and techniques to take a prototype into low volume production © 2014
  • 43. Assisting SMEs to bring new products from concept to manufacture using innovative polymer technologies Ben Wood @BenjaminMWood POLYMER INNOVATION @ IIPSI © 2014
  • 44. Agenda 0800 Introduction and Purpose of Today Dr Mark Swift 0815 Putting the Customer First! Prof Paul Jennings 0830 Making Stuff Dr Ben Wood 0845 Digital Enabling Tools Scott Crowther 0900 What Next – Dates of Workshops/Project Criteria Ellie Precious 0910 Questions and Answers All 0920 SIGN UP and FEEDBACK 0930 Close © 2014
  • 45. Digital Theme Areas 1.Smarter Social Media 2.Cloud For Business 3.Data To Intelligence 4.Mobile For Business 5.Internet of Things © 2014
  • 46. Digital Workshop Example 1 Digital Marketing Network knowledge – Planning - Case Studies – Hands-on Exercises © 2014
  • 47. Digital Workshop Example 2 Cloud for Business © 2014
  • 48. Digital Assisted Project Example Helping companies move from this… © 2014
  • 49. Digital Assisted Project Example To this… © 2014
  • 51. IIPSI Innovation Programme Dates 11th February – Manufacturing Marketers Group Regular meet up group specifically for marketing professionals in manufacturing organisations. 18th February – Cloud for Business One day ‘hands on’ session looking at the various business solutions that cloud apps can offer © 2014
  • 52. IIPSI Innovation Programme Dates 5th March - Effective Digital Marketing Strategies One day session focussing on the digital and user led tools to support your marketing objectives 29th April – Internet of Things Meet-up for West Midlands SMEs to explore opportunities in this technology area © 2014
  • 53. Agenda 0800 Introduction and Purpose of Today Dr Mark Swift 0815 Putting the Customer First! Carolyn Parkinson 0830 Making Stuff Dr Ben Wood 0845 Digital Enabling Tools Scott Crowther 0900 What Next – Dates of Workshops/Project Criteria Ellie Precious 0910 Questions and Answers All 0920 SIGN UP and FEEDBACK 0930 Close © 2014
  • 55. Idea to Innovation • Best Idea - current thinking doesn’t have to be perfect • Innovation is the result • The process is creativity • Pressures within business inhibit – IIPSI is an opportunity to escape confines of restrictions and barriers and look at new opportunities © 2014
  • 56. The Programme • Grow your business; product or service © 2014
  • 57. Accessing support 1. IIPSI Innovation Programme • Practical workshops to equip you with new knowledge and skills to apply to your business • Hands-on sessions and access to leading academics 2. Customised projects • • © 2014 Working one-to-one with our specialist staff to address a particular challenge or growth opportunity Projects must have impact in terms of jobs created or safeguarded
  • 61. Innovation Programme – Dates Expertise Area February March April Digital Marketing Strategies (5th March) Experience Led Innovation Polymer Innovation Digital Innovation People Centred Innovation (20th March) Plastics Industry Networking Event (12th February) Manufacturing Marketers Meet-Up Group th February) (11 Cloud for Business (18th February) © 2014 Low Volume Manufacturing (13th March) Digital Marketing Strategies (5th March) Internet of Things (29th April) Internet of Things (29th April)
  • 62. Coventry Jelly 3rd Friday of every month: Upcoming events: • 14th February • 14th March © 2014
  • 63. Innovation Programme – Feedback Day was highly appropriate for my requirements….. (People Centred Innovation , April 2013) © 2014 Difficult concepts explained very clearly ….. (Introduction to ALM, Feb 2013) Excellent day with much food for thought….. (Introduction to Social Media, May 2013)
  • 64. Project Criteria • Is the proposed market that the product or service will enter, growing and sustainable? • Do we have the capabilities necessary to address the market need? • Is the timing right? • Will our support make a difference (i.e. will there be new jobs or safe-guarding of jobs?) © 2014
  • 66. What Next? • Sign up for workshops now to secure a place • Give us your feedback on the relevance to your business • Submit a project proposal © 2014
  • 67. Thank you IIPSI INTERNATIONAL INSTITUTE FOR PRODUCT AND SERVICE INNOVATION www.warwick.ac.uk/iipsi Stay in touch: wmgsme@warwick.ac.uk @wmgsme © 2014