Bhargav N is seeking a position that allows growth of knowledge and skills while contributing to organizational success. He has over 5 years of experience in ecommerce customer service and order management. Previous roles include assisting customers, order processing, and database maintenance at Blue Stream Professionals and order booking, issue resolution, and training junior agents for Symantec products at Infosys BPO. Bhargav holds a Bachelor's degree in Business Management.

1. BHARGAV. N
#18 6th
’A’Cross Bsk 3rd
stage
Bangalore-560085.
+91 9742496769
E-MAIL ID:Bhargav.shazz@gmail.com
Objective:
To associate with an organization, which progresses dynamically and gives me a chance to improve
my knowledge, enhance my skills and be a part of the team that excel in work towards the growth
of the organization.
Professional Experience
Blue Stream Professionals Private Ltd as Ecommerce Customer Care Representative (Order
Entry Specialist) ;
June 2014 – Till Date
SUMMARY: Assisting in achieving KGP sales and GM objectives. Serving as a point of contact
to customers, providing exceptional customer services through effective listening and responding to
customers.
DUTIES & RESPONSIBILITIES
• Performing order management functions including order entry, providing order status,
managing change orders, expediting orders.
• Update and maintain a database with customer information.
• Providing excellent customer service by accurately responding to customer inquiries in a
timely, professional manner. Provide pricing and availability quotes to customer and
recommend alternate products when appropriate.
• Communicating clearly and accurately through multi-media channels (telephone, E-Mail,
Fax, IM, etc.
• Performing other duties as requested by Inside Sales & Customer Care Manager.
• Working on different Mailboxes to create Cases with respect to the customer’s requirement.
(Creating cases for Quote or PO)
• Training New Agents to work on Mailboxes.
• Managing and negotiating SLA terms & conditions with the internal team and the vendors.
• Handling the client calls.

2. Previous Work Experience
Infosys Bpo Ltd., Bangalore, As Senior Process Executive;
April 2011 – Dec 2013
Working in order management for world’s leading Antivirus Software Company (Symantec)
project of client service department (US)
• Concentrated on Supply Chain Management (SCM) and specialized in
Order Management. Booking the orders placed for Symantec products.
• Working on ORACLE 11i platform, RNT and Sales force (CRM).
• Database Management.(GCDES)
Responsibilities:
• Validation of customer throughout Quote to Cash cycle,
• Resolving issues on prescribed tool Salesforce.com,
(Confirmation from Clint on any issues on PO, Discount, price, product)
• Booking the orders after validating the requirements,
(Following GCDES, verifying contract, authorization for purchasing the product, NET
terms, price, product, shipping method)
• Working on hold cases, interact with the client to resolve the issue via mails.
(Using SFDC escalating issue to clients for taking approval, getting resolution for issues)
• Working on VeriSign Orders. (These are orders placed by the customer directly)
• Training and mentoring team of new agents,
(Training on direct process, solving issue while processing the order by new agents as part
of my responsibility)
• Interact with the clients on a regular basis for resolving issues pertained to process queries
and product delivery.
(Weekly call to discuss on process issues, taking confirmation on easily solvable issues
through IM)
• Responsible for quality by auditing the case samples & Preparing weekly report for the
team.
• Updating team on daily updates.
.Software Awareness

3. • Operating systems such as Windows 7, XP
• MS Office, Oracle 11i
• MS Outlook & Web Mail (Client Communication System)
• SALESFORCE.COM
• Microsoft CRM Tool
• Microsoft Dynamics Navision
Achievements
• Ramp Award :
For supporting quarter end with 100% quality with high productivity.
• Best Team Player :
For taking the extra responsibility of helping new agents and auditing the cases.
• Team Player:
For giving full support to the team in quarter end.
Qualification:
Bachelor of Business Management (2008-09)
Surana college, Bangalore University.
Academic Projects:
Project Title: A STUDY ON “WORKING CAPITAL MANAGEMENT OF IBM
COMPANY PRIVATE LIMITED
Description: Project is a real effort towards developing our knowledge in my BBM course;
I have taken working capital of an IBM company as my project which helped showing the financial
position of IBM company private limited.
Personal Details:
Date of Birth : 6 Aug 1988
Strengths : Flexible, Confidence is my asset, Team building, I Am free & frank.
Marital Status : Unmarried
Languages : English, Kannada.
Place: Bangalore BHARGAV.N