This summary provides an overview of Betty A. Marsh's qualifications and experience: Betty has over 15 years of experience in education, retail management, and housekeeping management. She has worked as a paraprofessional with special needs students and as a retail manager overseeing customer service, sales, inventory, and staff. Betty also has experience in office administration, clerical work, and using various computer programs. She is skilled in working with diverse groups of people and has received training in areas such as crisis intervention, first aid, and safety compliance.

1. Betty A. Marsh
11654 Midget Lake Drive, Irons, MI 49644 (231) 510-1131 bttmrsh@gmail.com
OBJECTIVE: Special and General Education, Retail Sales Management or Office Administration
SUMMARY OF QUALIFICATIONS:
 Commended by customers on numerous occasions for offering exemplarity customer satisfaction
 Extensive experience working with Special Education students including those diagnosed with autism,
cognitive/emotionally impaired, and cerebralpalsy
 Retail Sales experience includes Customer Service, Supervision, Ordering, Merchandising, Jewelry Sales and
Repair, Stocking, Pricing, Loss Prevention, “Coaching in the Moment”, inventory control and sales projections
 Recognized on severaloccasions for “Top Salesman for the Month”
 Experience operating cash register, scanner,computer, printer, fax, multiline phone, credit/debit card machine,
and copier
 Familiar with Apple products and applications
 Clerical skills include file management, data entry, google docs/sheets/chrome/drive, supply orders and sales
reports
 Completed training in Nonviolent Crisis Intervention, Annual Special Education In-Service Trainings, Blood-
borne Pathogens, First Aid, EpiPen, Jewelry Products and Sales Keys
 Achieved Michigan Work Keys Assessments
 Five years experience in Hotel Housekeeping Management
 Volunteer experience through SEEDS Program
EDUCATION: Certified Massage Technician,School of Massage,Riverside, CA
High School Diploma, Greenville High School, Greenville, OH
RELEVANT EXPERIENCE:
Special/General Education
Instruct special needs students in academic subjects, using a variety of techniques, such as phonetics, multisensory
learning, or repetition to reinforce learning and meet students' varying needs. Develop or implement strategies to meet the
needs of students with a variety of disabilities. Develop individual educational plans (IEPs) designed to promote students'
educational, physical, or social development. Confer with parents, administrators, testing specialists, social workers,or
other professionals to develop individual education plans (IEPs). Provide extra assistance to students with special needs,
such as non-English-speaking students or those with physical and mental disabilities. Supervise students in classrooms,
halls, cafeterias,school yards, and gymnasiums, or on field trips. Tutor and assist children individually or in small groups
to help them master assignments and to reinforce learning concepts presented by teachers. Follow administration policies
and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Offer
accommodations according to students needs.
Retail Sales Management
Provide customer service by greeting and assisting customers and responding to customer inquiries. Direct and supervise
employees engaged in sales, inventory-taking, reconciling cash receipts,or in performing services for customers. Monitor
sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when
inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Perform general
repairs on jewelry. Inspect and clean jewelry before sales. Prepare specialorders according to customer’s request. Set up
displays according to planograms. Monitor and secure merchandise through loss prevention procedures. Instruct
employees on keys to selling products and services. Retrieve daily store sales to calculate average sales expected for the
day (“Coaching in the Moment”).
Housekeeping Management
Plan and prepare employee work schedules. Coordinate activities with other departments to ensure that services are
provided in an efficient and timely manner. Inspect work performed to ensure that it meets specifications and established
standards. Perform or assist with cleaning duties as necessary. Confer with staff to resolve performance and personnel
problems, and to discuss company policies. Monitor inventory and order supplies. Follow OSHA guidelines.

2. Betty A. Marsh – continued Page 2
EMPLOYMENT EXPERIENCE:
Paraprofessional: Manistee Area Public Schools, Manistee, MI 1/2013 – Present
Retail Sales Manager: Gordon’s Jewelers,Henderson, NV 6/2012 – 1/2013
Title I Paraprofessional: Kaleva Norman Dickson School, Brethren, MI 9/2009 – 6/2012
Retail Sales Manager: Peoples Jewelers,Saskatoon,Saskatchewan,Canada 2003 – 2007
Retail Sales Manager: Kay Jewelers,Traverse City,MI 6/2005 – 2/2006
Sales Associate: Ultra Diamonds, Barstow,CA 2001 – 2002
Physical Therapy Assistant: ChaparralPhysical Therapy, Barstow,CA 1999 – 2000
Housekeeping Assistant Manager: Hampton Inn and Suites, Chillicothe, OH 1994 - 1999