How to write awesome emails that customers loveFreshdesk Inc.
It's hard to show customers that you care about them through emails. Follow these tips to write awesome emails.
For more tips on how to write an exceptional support email, have a look at this post on our blog - https://blog.freshdesk.com/write-exceptional-support-emails/
In business and private life we have to write email every single day. This form of communication has become one of the most important ways of communcation. Well-written mails can be a door opener, but badly formulated messages can be harmful for your career. But we have good news for all of you who are not into email writing that much: there are some great (and free) email writing apps that help you improve your mails...
How to write awesome emails that customers loveFreshdesk Inc.
It's hard to show customers that you care about them through emails. Follow these tips to write awesome emails.
For more tips on how to write an exceptional support email, have a look at this post on our blog - https://blog.freshdesk.com/write-exceptional-support-emails/
In business and private life we have to write email every single day. This form of communication has become one of the most important ways of communcation. Well-written mails can be a door opener, but badly formulated messages can be harmful for your career. But we have good news for all of you who are not into email writing that much: there are some great (and free) email writing apps that help you improve your mails...
Tips from our experts based on personal experience on how to write a perfect essay and feel more confident. More advice are in this article https://essay-academy.com/account/blog/how-to-write-a-perfect-essay
7 easy ways to sharpen your comms copy and content
1. Logical structure
2. Start with a powerful opening line
3. Get to the point
4. Short words and sentences
5. Drop the jargon
6. Break it up
7. Proofread
Autoresponder & Email Marketing To Get More CustomersDavid Jenyns
An autoresponder allows you to email your visitors on multiple occasions, building trust, establishing your expertise and, hopefully, creating a likeable persona that the recipients will associate with your website. When used correctly an autoresponder will lead a healthy proportion of your customers to the point where they become the person described in the opening paragraph on this page. They’ll return to your website, convinced that they need your product, and ready to buy.
It's an under utilized method of marketing. Check out this short presentation to see how we use it and be sure to visit us at: www.melbourneSEOservices.com
There is clearly a need for quick and accessible customer support online, and we think that live chat support is the answer. If you already do have it, we congratulate you – you’re well on your way to more effective customer engagement and increased sales. We’ve pulled together the top 3 tips (in our humble opinion) that we reckon would help you to make the most of your live chat software, and really aid you in connecting with your customers.
InboundCon 2016 "Turning Viewers into Customers" - Kimbe MacMasterPowered by Search
Video is the next best thing to being there in person. Seriously, video helps you connect emotionally and build relationships, which, aside from giving you the warm and fuzzies, also helps marketers build trust, move prospects through the funnel faster, close bigger deals, and secure longer-term, loyal customers. And yes, even B2B marketers make decisions based on personal benefit and emotional connection. Join this session to learn how to harness the power of video to elicit emotions in even the toughest B2B decision makers, build stronger, one-to-one relationships with personalized video, and learn more about them with interactive video to give them more of what they want (and need!) to convert. Because, after all: the play button is the most compelling call to action on the web.
http://www.HotEnvelope.com - Email marketing can be easy and inexpensive. However, when done the wrong way, it can be a complete waste of time and money.
This is a common mistake of new business owners and entrepreneurs. Lost time equals lost sales, so it is important to get your email marketing efforts right the first time. These tips and tools will help.
Kent Wessinger: Advice for Writing Better EmailsKent Wessinger
Are you versed in proper email etiquette? Are you straight to the point or do your emails drag on for an unnecessary length of time? Are you urgent, yet polite? Kent Wessinger gives solid advice for writing better emails.
It’s a pity to be housekeeping your support desk on such a beautiful summer day. Learn how you can dispatch tickets, prevent customer frustration, structure escalations and generally use the powerful automations in Freshdesk to reclaim your life.
Tips from our experts based on personal experience on how to write a perfect essay and feel more confident. More advice are in this article https://essay-academy.com/account/blog/how-to-write-a-perfect-essay
7 easy ways to sharpen your comms copy and content
1. Logical structure
2. Start with a powerful opening line
3. Get to the point
4. Short words and sentences
5. Drop the jargon
6. Break it up
7. Proofread
Autoresponder & Email Marketing To Get More CustomersDavid Jenyns
An autoresponder allows you to email your visitors on multiple occasions, building trust, establishing your expertise and, hopefully, creating a likeable persona that the recipients will associate with your website. When used correctly an autoresponder will lead a healthy proportion of your customers to the point where they become the person described in the opening paragraph on this page. They’ll return to your website, convinced that they need your product, and ready to buy.
It's an under utilized method of marketing. Check out this short presentation to see how we use it and be sure to visit us at: www.melbourneSEOservices.com
There is clearly a need for quick and accessible customer support online, and we think that live chat support is the answer. If you already do have it, we congratulate you – you’re well on your way to more effective customer engagement and increased sales. We’ve pulled together the top 3 tips (in our humble opinion) that we reckon would help you to make the most of your live chat software, and really aid you in connecting with your customers.
InboundCon 2016 "Turning Viewers into Customers" - Kimbe MacMasterPowered by Search
Video is the next best thing to being there in person. Seriously, video helps you connect emotionally and build relationships, which, aside from giving you the warm and fuzzies, also helps marketers build trust, move prospects through the funnel faster, close bigger deals, and secure longer-term, loyal customers. And yes, even B2B marketers make decisions based on personal benefit and emotional connection. Join this session to learn how to harness the power of video to elicit emotions in even the toughest B2B decision makers, build stronger, one-to-one relationships with personalized video, and learn more about them with interactive video to give them more of what they want (and need!) to convert. Because, after all: the play button is the most compelling call to action on the web.
http://www.HotEnvelope.com - Email marketing can be easy and inexpensive. However, when done the wrong way, it can be a complete waste of time and money.
This is a common mistake of new business owners and entrepreneurs. Lost time equals lost sales, so it is important to get your email marketing efforts right the first time. These tips and tools will help.
Kent Wessinger: Advice for Writing Better EmailsKent Wessinger
Are you versed in proper email etiquette? Are you straight to the point or do your emails drag on for an unnecessary length of time? Are you urgent, yet polite? Kent Wessinger gives solid advice for writing better emails.
It’s a pity to be housekeeping your support desk on such a beautiful summer day. Learn how you can dispatch tickets, prevent customer frustration, structure escalations and generally use the powerful automations in Freshdesk to reclaim your life.
19 Cold Emailing Myths That You Should Never FollowMarketJoy Inc.
There are a lot of misconceptions and myths about Cold Emailing floating around. Given below are 19 such cold emailing myths. Have you fallen prey to any of them?
☀ 45+ Free Email Marketing Templates and Guide to Writing Great EmailsLearnhomebusiness.com
45 free email marketing templates for free. Whether you’re just getting started or want better results from your emails, get the tools, guidance and expertise you need to succeed.
In this presentation we'll look at best practices for writing autoresponders, and how and when you should use them to get more our of your email marketing list.
Email Support Virtual Assistant | Virtual Assistant | e-commerce virtual assi...Vision Global
An email support virtual assistant is committed to reorganizing your email management requirements. Instead of sorting through your inbox and answering every important email yourself,an email support virtual assistant steps in to get the job done for you.
Four rules for sounding professional in your e mailsLucas Group
We all know how to write an e-mail, but it’s important to pay attention to the details and spend time thinking through what you want the e-mail to say in order to come across as professional and eloquent with your words.
In this presentation we'll look at best practices for writing autoresponders, and how and when you should use them to get more our of your email marketing list.
Step up your email marketing game today!EngageBay Inc
This slide provides detailed information on building email marketing campaigns that get results. Don't get lost in the sea of familiarity and stand out in your customer's inbox.
How to Get Emails Opened Every Time
Pitfalls to Avoid
Way’s to Improve Engagement
How to Write the Perfect Email
12 step guide
Creating a Professional Email
Email is a valuable communication tool using, which you can convey your message across easily and effectively. In this presentation, you will learn tips for writing a better professional email.
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Competencies of an ideal customer support agentFreshdesk Inc.
Here's a list of competencies we compiled of what we think an ideal support agent should have.
If you'd like to check out more tips in customer support, head to our blog - http://blog.freshdesk.com/ See you on the other side!
In our conversations with a few support teams, we've found that customer support agents fall into one of the seven personality type buckets.
If you are looking for some ideas of how to effectively hire new support agents and what competencies to look out for, head over to our blog.
https://blog.freshdesk.com/infographic-types-customer-support-agents/
The AI Dilemma - Bridging the Gap between Experimentation and Customer Expect...Freshdesk Inc.
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If you'd like to read about our latest offerings in the AI space, have a look at our blogpost - https://blog.freshdesk.com/social-signals-ai/
Is your support team ready for the Thanksgiving Shopping Weekend?Freshdesk Inc.
Here are tips that can help your customer support team handle support tickets better during the Thanksgiving Shopping Weekend. https://blog.freshdesk.com/thanksgiving-shopping-weekend/
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What could a careless, mischievous six year old possibly teach you about being a good customer? Well, not much really, but he can surely tell you a lot about what you should NOT do.
Here are a few things you can learn from Calvin about being a good customer.
For more tips on customer support, head over to the Freshdesk blog - http://blog.freshdesk.com/
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Spoiler Alert: They do.
For more tips on customer support, head over to the Freshdesk blog - http://blog.freshdesk.com/
We love Gmail. We love hearing from customers, we love the notification mails we get, and we are paranoid enough to love “undo send”. But it still breaks our hearts when we hear a small business down the street lose out on customer support, because they’re too stuck up with their email. Of course, Gmail was not meant to support customers. Down the road, you’re eventually going to need an actual customer support software.
But if you’re going to use Gmail for your customer support, at least do it right! And we have some great tips to help you get there.
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How to not sound like a robot in your email notifications
1. How to not sound like a robot in
your email notifications
2. Why do email notifications suck so much
There’s no way anyone has the energy to pen out thousands
of quirky, heartfelt, meaningful notifications.
But that’s no reason to give in and let the blandness take over.
LIKE THESE GUYS HAVE.
3. Why personalising notifications matter
Your notifications don’t have to be just notifications;
a robotic note letting them know that an event has occurred.
Notifications can be another opportunity
to charm your users and keep them
hooked to your product.
4. How to personalise your email notifications
• Make meaning
• Use a proper reply-to address
• Don’t bother users with every detail
• Translate for multi-lingual users
• Write it yourself, occasionally
5. #1 Make Meaning
Even if it’s just a simple notification,
make it useful to your users.
Don’t send them emails that they can just mark as read
without a second thought.
6. Instead of a simple “Your queue’s empty” email,
they make meaning by offering you suggestions
on what to share next.
Take Buffer, for example.
7. #2 Use a proper reply-to address
Sometimes, customers like to reply to your emails with
suggestions, FAQs and problems.
Except they can’t.
Because your reply-to address is “no-reply@applepie.com”.
8. An email with an address like that might
as well read, “I don’t give a damn.”
Except, Rhett said it best.
9. Most brands do this because they don’t want to deal with the
deluge of out-of-office emails. We don’t blame them.
Get a ticketing system that will allow you to set up rules to
automatically delete out-of-office emails from inbox.
10. #3 Don’t bother your users with every detail
Making sure your users are in the loop is not the same as
sending your users a notification for everything.
Don’t clog their inbox.
11. #3 Don’t bother your users with every detail
Only send what is necessary.
Rule of thumb: Send a notification only if the user’s input is
required. Else don’t.
12. #4 Translate for multi-lingual users
A “Je t’aime” will win over your French
customers better than a plain ol’
“I love you”.
13. A lot of translation services mangle it though. It doesn’t always
work out as well as it did for Jamie and Aurelia.
So, just use professional translators for the translations.
14. #5 Write it yourself occasionally
Shake things up every now and then by writing some
notifications yourself.
It might be something as small as a P.S
note or a “Hi there!” but it’s the thought
that counts.
15. Your common sense tells you Quibb’s welcome email is automated.
It’s not. She actually takes the time and effort to send
people a quick “hi!”.
16. Customer support is an art. Not a science.
But if you are, let us know. Write to us at
love@freshdesk.com and we promise that you’ll be rewarded
handsomely.
Of course, this SlideShare doesn’t have all the answers. We’re
not omniscient.
17. Behind every SlideShare
is a great blogpost
Read more about how to sound human in your email
notifications over at the Freshdesk blog:
http://blog.freshdesk.com/how-not-to-sound-like-a-robot-in-
your-email-notifications/