Saji Sari Eddin is seeking a suitable position that utilizes his skills and experience. He has over 15 years of experience in restaurant and customer service management. He has managed restaurants in Dubai and most recently worked at Emirates Airlines as a customer service supervisor overseeing a team of 45 agents. Saji has strong leadership, communication, and problem-solving skills. He is proficient in Microsoft Office, speaks multiple languages, and has experience opening new branches and training teams.

1. Saji Sari Eddin
UAE • Dubai
TEL (+971528668338) • E-MAIL SAJI.SARAI@YAHOO.COM
OBJECTIVE To obtain a suitable position of a promising career where I can make use of my skills
and experience for the growth of the organization and myself with hard work and
sincerity.
EDUCATION high school-Syria.
Graduated 1999- technical school.
SKILLS
 Microsoft office and Internet Communication.
 Languages: English - Arabic - Hindi –tagalong.
 UAE Driving License.
 Works effectively with organization/team.
 Prioritize tasks and identify tasks to be accomplished.
 Leadership, sales experience, problem solving, decision maker, customer service orientation.
EXPERIENCE
Restaurant Manager.
Jan 2106 Aug 2016 Artiste restaurant Dubai Marina
Aug 2008 May 2012 Hediard Restaurant and café, Dubai
Mar 2004 Jul 2008 Coffee Bean & Tea Leaf, Dubai (coffee shop)
Mar 2001 feb 2004 Le Matin Group of restaurants, Dubai.
 Ensure that the outlet operations and brand guidelines are adhered to as required by the company
and the franchise standards.
 Oversee system transactions and control the voiding system, opening & cash out procedure,
system reconciliation, and daily banking procedure.
 Handle customer queries /comments to ensure customer satisfaction and delight.
 Prepare monthly sales reports and weekly profit & loss statements and provide relevant feedback
and suggestions to the Area Manager to maximize operational efficiency.
 Seek new opportunities to drive and create additional sales.
 Maintain optimum stock levels to ensure smooth running of operations to cater to customer
demands.
 Maintain hygiene standards and monitor regular quality checks for the outlet.
 Participate in staffing requirements for the outlet to ensure the right caliber of staff is selected to
meet company objectives. Also manage staff schedules to ensure optimum staffing at all times.

2.  Communicate effectively with the team, passing on all relevant information at the right time.
Guide, train, develop and motivate subordinates to achieve their objectives and work to their best
potential to perform effectively on the job.
may 2012 – Jan 2016.
Emirates airline, Dubai.
Customer service supervisor.
 Supervision, monitoring and review of team activities.
 Managing and maintaining Quality of Customer Handling for a team of 45 agents Guest. check in
Departure Control, Arrival control system. Ramp control.
 Involved in the preparation of daily, monthly and yearly reports Baggage mishandling trackers
Baggage loading and unloading system.
 Training loaders for baggage handlings handling passenger complain.
Achievement
 successfully open a branch in Saudi Arabia and train the team Coffee Bean & Tea Leaf.
 successfully open a branch in DFC and setup a Training for the team Hediard Restaurant and
café DUBAI.
 Increased sales in my branch by 100% within 3 month, Hediard Restaurant and café
DUBAI.