This resume is for Ayesha Khanum F. She is currently employed as a Process Opps Specialist with 1.5 years of experience at EMC. She has a diploma in Korean Language, higher diploma in Software Engineering, and has completed an Oracle DBA course. Her skills include languages like C++, C#, Java, databases like Oracle and SQL Server, and tools like MS Office. She is looking for opportunities to build her career in a hi-tech environment. Previously she worked as an Order Management Analyst at Oracle India Pvt Ltd for 2.5 years.

1. RESUME
+919916604814 ayeshakhanumf@yahoo.co.in
OBJECTIVE: Looking for a good opportunity to build career with leading corporate of Hi-tech
environment, which will help me to explore myself, and development that leads to the growth of
Organization.
AYESHA KHANUM F
Mobile: +919916604814
ayeshakhanumf@yahoo.co.in
Address:
#51, 1st
Cross, Pipeline West,
Kasturiba nagar, Mysore
Road, Bangaloer-560026
Personal Data:
Date of Birth: 14-02-1991
Sex: Female
Nationality: Indian
Marital Status: Married
Languages Known:
English, Hindi & Kannada
Hobbies:
Making new Friends,
Watching TV, Drawing.
Educational Qualifications
Additional Qualification
• Diploma in Korean Language from Bangalore University
• Higher Diploma in Software Engineering from NIIT
with an aggregate of 80%.
• Have completed Oracle DBA 10g course form NIIT.
Computer Skills:
• Languages: C++, C#, Java, XML, .Net, ADO.Net, UML
and ASP.Net
• Database: MS SQL Server 2000, Oracle10g SQL, Oracle
10g PL/SQL.
• Operating System: Window 2000, 2003/XP
Personal skills
• I am a self-starter, Eager to learn new things.
• Being ambitious, creative, honesty.
• Willingness to walk the extra mile to achieve excellence
• Ability to work in a team as well as an individual player
Professional Skills
• Communicative Skill
• Leadership Qualities
MBA
(Finance)
Annamalia University 2014 65%
BBM
(Finance)
NMKRV College for
Women.
2011 80%
PUC MES College 2008 74%
SSLC Lily Rose English School 2006
76%

2. Experience
1) EMC
 Currently employed as Process Opps Specialist with 16 months of experience. (From Apr
2104 to till date)
 Functional Experience in Financial Services, SAP and Oracle Application.
 Working in Renewals and DIG, which constitutes Support Line of Business and is
responsible for renewal of Services for Customers Support
• Application - Oracle 11i, R12, SAP & SFDC
• Database - Oracle 9i
• MS Office Suite: Ms-Office 2007
• Mailbox: Thunderbird & Outlook
• Technical Skills: ERP Package: Oracle Applications GSIAP
Job Profile:
 Work on Renewal Contracts for NALA region.
 Work on Lease contracts where the contract should be created, Priced and Booked as per
Customer Request.
 Part of Training team where the fresher’s and interested employees are trained on Process with
in the Org.
 Part of Knowledge Initiative Drive project where process are standardized.
 Handle all Queries and escalations related to customer.
 Perform all Invoice functions for EMEA region, such as Invoice processing, Release the
invoice, Blocking the Payment, Credit Note, Cancellation of Invoice.
 Allocation of work to the team members.
 SME (Subject Matter Expert) for Renewals, Lease, QA Failures, Install T&M and SW cancels
activities.
 Conducted regular audits on Quality quarterly basis.
 Continues follow-up with the stake holders to ensure the defined SLA’s are met.
 Attend calls with stakeholders and train the team
 Experience in handling Client escalations, prioritize and resolve them effectively.
 Ability to handle customer’s queries and maintaining good repo with them.
 Cross trained and processed on major activities on the floor level.
 Very well aware of Quarter end priorities and expectations.

3.  Complete knowledge on Order to Cash cycle
Awards and Appreciation:
 Recognized as best performer (Cause of applause-3, Bronze).
2) ORACLE INDIA PVT LTD
 Worked as Order Management Analyst from Aug 2011 to Apr 2014.
Job Profile:
 Worked on R12 Oracle application on Oracle Service contracts, sales orders and Order
management.
 Globally trained and processing (APAC, EMEA and US) contracts
 Involved in managing Opening & closing balance of contracts on a daily basis by running the
ATA report on time for global regions.
 Responsible to pull daily Contracts booking report and send it to the higher management.
 Responsible for training & transitioning new joiners and report overall performance to
management by completing QC for both input and output quality.
 Involved in internal and external audits by providing accurate data and resolving.
 Credit memo and Rebilling of Invoices in case of errors by working closely with the AR and
Collections team.
 Work for Global Countries and handle queries from requestor via phone, e-mail.
 Create orders on behalf of requestor for selling goods or services as per the requirement.
 Handling query related to all kinds of products offered by Oracle to customers across the globe.
 Work on SR (service Request) for Orders as well as contracts globally.

4.  Provide Quotation for the products as per Customer request.
 The Order Administration Analyst is responsible for processing & submitted OKS contract and
renews the support for further based on Customer PO.
 We make sure the necessary documentation is included in the Order Pack and verify that the
information contained matches the customer’s Purchase Order (PO).
 Maintains Monthly Leave tracker for the Org.
Awards and Appreciation:
 Have received 4 YAR Awards for the Best performance.
 Have received 2 Quality certificate for having 100% Quality.
Primary Assets:
• Successful in building friendly relationships with Co-Workers.
• Energetic, like to work hard, not a clock watcher, always on time.
• Enjoy helping others, neat work habits, fast learner.
I hereby declare that all the statements made above are true, complete and correct to the best of my
knowledge and belief
(AYESHA KHANUM)