1. RESUME
+919916604814 ayeshakhanumf@yahoo.co.in
OBJECTIVE: Looking for a good opportunity to build career with leading corporate of Hi-tech
environment, which will help me to explore myself, and development that leads to the growth of
Organization.
AYESHA KHANUM F
Mobile: +919916604814
ayeshakhanumf@yahoo.co.in
Address:
#51, 1st
Cross, Pipeline West,
Kasturiba nagar, Mysore
Road, Bangaloer-560026
Personal Data:
Date of Birth: 14-02-1991
Sex: Female
Nationality: Indian
Marital Status: Married
Languages Known:
English, Hindi & Kannada
Hobbies:
Making new Friends,
Watching TV, Drawing.
Educational Qualifications
Additional Qualification
• Diploma in Korean Language from Bangalore University
• Higher Diploma in Software Engineering from NIIT
with an aggregate of 80%.
• Have completed Oracle DBA 10g course form NIIT.
Computer Skills:
• Languages: C++, C#, Java, XML, .Net, ADO.Net, UML
and ASP.Net
• Database: MS SQL Server 2000, Oracle10g SQL, Oracle
10g PL/SQL.
• Operating System: Window 2000, 2003/XP
Personal skills
• I am a self-starter, Eager to learn new things.
• Being ambitious, creative, honesty.
• Willingness to walk the extra mile to achieve excellence
• Ability to work in a team as well as an individual player
Professional Skills
• Communicative Skill
• Leadership Qualities
MBA
(Finance)
Annamalia University 2014 65%
BBM
(Finance)
NMKRV College for
Women.
2011 80%
PUC MES College 2008 74%
SSLC Lily Rose English School 2006
76%
2. Experience
1) EMC
Currently employed as Process Opps Specialist with 16 months of experience. (From Apr
2104 to till date)
Functional Experience in Financial Services, SAP and Oracle Application.
Working in Renewals and DIG, which constitutes Support Line of Business and is
responsible for renewal of Services for Customers Support
• Application - Oracle 11i, R12, SAP & SFDC
• Database - Oracle 9i
• MS Office Suite: Ms-Office 2007
• Mailbox: Thunderbird & Outlook
• Technical Skills: ERP Package: Oracle Applications GSIAP
Job Profile:
Work on Renewal Contracts for NALA region.
Work on Lease contracts where the contract should be created, Priced and Booked as per
Customer Request.
Part of Training team where the fresher’s and interested employees are trained on Process with
in the Org.
Part of Knowledge Initiative Drive project where process are standardized.
Handle all Queries and escalations related to customer.
Perform all Invoice functions for EMEA region, such as Invoice processing, Release the
invoice, Blocking the Payment, Credit Note, Cancellation of Invoice.
Allocation of work to the team members.
SME (Subject Matter Expert) for Renewals, Lease, QA Failures, Install T&M and SW cancels
activities.
Conducted regular audits on Quality quarterly basis.
Continues follow-up with the stake holders to ensure the defined SLA’s are met.
Attend calls with stakeholders and train the team
Experience in handling Client escalations, prioritize and resolve them effectively.
Ability to handle customer’s queries and maintaining good repo with them.
Cross trained and processed on major activities on the floor level.
Very well aware of Quarter end priorities and expectations.
3. Complete knowledge on Order to Cash cycle
Awards and Appreciation:
Recognized as best performer (Cause of applause-3, Bronze).
2) ORACLE INDIA PVT LTD
Worked as Order Management Analyst from Aug 2011 to Apr 2014.
Job Profile:
Worked on R12 Oracle application on Oracle Service contracts, sales orders and Order
management.
Globally trained and processing (APAC, EMEA and US) contracts
Involved in managing Opening & closing balance of contracts on a daily basis by running the
ATA report on time for global regions.
Responsible to pull daily Contracts booking report and send it to the higher management.
Responsible for training & transitioning new joiners and report overall performance to
management by completing QC for both input and output quality.
Involved in internal and external audits by providing accurate data and resolving.
Credit memo and Rebilling of Invoices in case of errors by working closely with the AR and
Collections team.
Work for Global Countries and handle queries from requestor via phone, e-mail.
Create orders on behalf of requestor for selling goods or services as per the requirement.
Handling query related to all kinds of products offered by Oracle to customers across the globe.
Work on SR (service Request) for Orders as well as contracts globally.
4. Provide Quotation for the products as per Customer request.
The Order Administration Analyst is responsible for processing & submitted OKS contract and
renews the support for further based on Customer PO.
We make sure the necessary documentation is included in the Order Pack and verify that the
information contained matches the customer’s Purchase Order (PO).
Maintains Monthly Leave tracker for the Org.
Awards and Appreciation:
Have received 4 YAR Awards for the Best performance.
Have received 2 Quality certificate for having 100% Quality.
Primary Assets:
• Successful in building friendly relationships with Co-Workers.
• Energetic, like to work hard, not a clock watcher, always on time.
• Enjoy helping others, neat work habits, fast learner.
I hereby declare that all the statements made above are true, complete and correct to the best of my
knowledge and belief
(AYESHA KHANUM)