1. Cairyn Alley
4420 Shenandoah Drive Louisville, Kentucky 40241 (502) 295-2397
cairyn2120@yahoo.com
EDUCATION:
Master of Arts in Human Resource Management– WebsterUniversity,inprogress(12/16 expectedcompletiondate)
Master of Arts in Human Resource Development –WebsterUniversity,inprogress (12/16 expectedcompletiondate)
Bachelor of BusinessAdministration – McKendree University,2011
Bachelor of BusinessManagement– McKendree University,2011
QUALIFICATIONS:
Detail Oriented*Dual Focus*Negotiations*Supervisory Experience*Conflict Management Problem
Solving*Discretion and Ethics
OVERALL SKILL SUMMARY:
Communication: I amable to write clearly and concisely, speak effectively, lead group discussions, listen
attentively, and openly expresses ideas. I have experience in negotiating/resolving differences, providing
feedback, and finding well-thought out solutions. In previous roles it was necessary to be able to communicate
up to management, over to managers, out to potential employees, and down to all levels of current
employees.
Discrete and Ethical: My career experiences have afforded me the benefit of serving the needs of top
management, I was always able to handle confidential information appropriately, and never divulge it to any
unauthorized person. My ability to maintain a dual focus has been a great asset in this skillset area. I firmly
believe in establishing core values and working to develop a culture of respect, trust and honest
communication and maintaining ethical business operations.
Interpersonal Skills: It has been my experience that I work well with others, am sensitive, supportive,
motivational, sharing of credit, delegate effectively, represent others when there was a need and it was
appropriate, understanding of the feelings of others, self-confident, and can accept responsibility.
Research and Planning: Forecasting, creating ideas, identifying problems, meeting goals, identifying resources,
defining needs, analyzing issues, developing strategies, and assessing situations are challenges I feel I thrive in.
Organizational Skills: I have an inept ability to handle details, coordinate tasks, manage projects effectively,
meeting deadlines, setting goals, keeping control over budget, planning and arranging activities.

2. Management Skills: I have been recognized as an excellent trainer with the ability to lead and instruct groups,
allocate responsibility, make and implement decisions, and enforce policies.
EXPERIENCE:
Humana
Role: Provider Payment Integrity Clinical Audit Analyst (Collaboration & Opportunities Team) 2014 - 2015
Location: Blankenbaker-Louisville, KY
Support the initiatives of our Referral Audit Program
 Utilize Excel, Toad, and Access to manage inventory and generate reports such as:
 Provider Trending Analysis
 Provider Hit Rate Analysis
 Provider Inventory Analysis
 Provider Dispute Analysis
 Setups and Collections(commission)
 Identify data trends, develop suggestions to solve problems, and assist in presenting and implementing
recommendations and solutions.
 Collaborate with multiple business partners to identify and resolve problems and concerns
 Make recommendations for process improvements
 Cost Savings Analysis
 Research, document, and analyze multi-faceted data with statistical, financial, and clinical emphases.
Role Essentials
 Intermediate proficiency with Excel (ability to form pivot tables and put it into consumable
information)
 Microsoft Access proficiency (queries, joined tables, etc)
 Excellent verbal and written communication skills
 The ability to interact with all levels of leadership at Humana Inc.
 Strong initiative; ability to work independently
 Strong organizational and Multitasking Skills
 Analysis/Researching proficiency
 Strong collaboration skills
Bank of America
Role: Home Services Specialist II, 2012-12/2013-14
The HSS II is responsible for processing of loans approved by an Underwriter or an automated decisioning
system. The HSS II will resolve routine title issues including, but not limited to the following: vesting issues,
child support liens, judgment liens, mechanic liens and undisclosed lien re-conveyances; may process
subordinations and resolve appraisal disputes. Maintains a high level of customer service by being proactive in
communication with customers, sales partners, including banking center associates, realtors, etc.

3. Bank of America Merchant Services
Role: Business Support Specialist, 2010-2012
 Provide office services by implementing administrative systems, procedures, and policies, and
monitoring administrative projects.
 Complete operational requirements by scheduling and assigning administrative projects; expediting
work results.
 Maintain professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
 Contribute to team effort by accomplishing related results as needed.
Role: Account Manager, 2006-2010
 Built and maintained client relationships with corporate level national merchant base.
 Assisted corporate contacts and the sales teamwith questions and concerns; providing feedback,
research, chargeback and retrieval statistics.
 Interacted with high level corporate contacts, BAMS sales and support team and other departments
within BAMS.
National City Bank
Role: Branch Sales and Service Specialist, 2002-2006
 Supervised all branch audits.
 Researched and resolved customer concerns.
 Processed loan applications and performed teller duties
AFFILIATIONS:
• Served on the American Cancer Society’s Relay for Life Committee.
• Served on the Bank of America’s Community of Volunteers Committee.
• Inducted into the Sigma Beta Delta Honors Society for Academic Honors at McKendree University
• Member of National Professional Women’s Association
Letters of Recommendation provided upon request.