1. Mark Nielsen
605-360-8391
mn29558@hotmail.com
Profile Summary  Experienced professional with a successful career in financial analysis.
 Excel at interfacing with others at all levels to ensure goals are attained.
 Possess excellent interpersonal, analytical, and organizational skills.
 Well versed in analytical tools such as Microsoft Office, TM1, Cognos and Full Suite.
Banking Employment Citibank, Sioux Falls, South Dakota
Financial Analyst
 Provide financial and analytical support to Customer Service, Customer
Service Retention, Client Centric Solution, Student Loans, Citi Test
Center and Citi Identity Theft across multiple sites.
 Work closely with management to maintain accurate financial budgets
and forecasts for staff of over 600 and $44.9MM.
 Provide timely variance and analysis reports for multiplefunctions.
 Perform ad hoc analysis as needed for business initiatives.
Supervisor – Transaction Services
 Managed and developed a team of associates in a time sensitive
environment.
 Maintained relationships with outside vendors to keep abreast of new
regulations and equipment to enhance and ensure corporation was in
compliance with postal regulations.
Billing Dispute Specialist
 Assisted card members with billing issues. Maintained a high degree of
knowledge in chargeback regulations.
Customer Service Associate
 Assisted card members by providing concise accurate solutions to their
issues.
1998 -
Present
1995 - 1997
1993 - 1995
1992 - 1993
Education Bachelor of Science - Business Administration
National American University, Sioux Falls, SD
SummaCum Laude
Associate of Applied Science - Accounting
National American University, Sioux Falls, SD
Other Interests Citibank Site United Way Committee
Citibank Sioux Falls Site Activity Committee
Lutheran Social Service Public School Mentor
Teach Children to Save Volunteer
Church Choir and Praise Group
Past President - Crooks Conservation and Gun Club
Past Director - South Dakota Amateur Trapshooting Association