The slides of our presentation held at Social Connections 8 in Boston about the implementation of a new collaboration platform for an European insurance conglomerate

1. The European Collaboration
with a Swiss twist
Andreas Ponte / Sandra Bühler
Belsoft Collaboration AG

2. SOCIALCONNECTIONS8April16-17,2015
• System Integrators
• IBM Domino/Notes
• IBM Notes Traveler
• IBM Sametime
• IBM Connections
• Custom Development
• Domino
• XPages
• Interfaces and Systemintegration
• Education for Administrators, Developers and Users
• Member of the Penumbra Group

3. SOCIALCONNECTIONS8April16-17,2015
About the speakers
• Andreas Ponte
• About 18 years in the Lotus/ICS world
• Worked for a Reinsurance Company until 2007, amongst other things
responsible for the global communication infrastructure
• Joined Belsoft AG, an IBM Premier Business Partner located Switzerland, in
2007 with focus on consulting in the Domino and mobile solutions area
• Since 2014 CEO of Belsoft Collaboration AG and
IBM Champion for 2015
• Regularly speaking at own events and various user groups

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About the speakers
• Sandra Bühler
• Co-founder and co-owner of Belsoft Collaboration AG
• About 18 years in the Lotus/ICS world as a Senior Sales Consultant
• Main topics besides a high contribution in strengthening the position of ICS
in the market are project management and user education
• Guest lecturer at the University of Zurich with Applied Sciences’ for Social
Business, well known speaker at several user groups and co-organizer of
‘IBM Connect comes to you’ and ‘ICON Switzerland’ events.
• IBM Champion for 2014 and 2015

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The Client
EURAPCO - European Alliance Partners Company AG
Eurapco is an Alliance of large independent European mutual insurance
companies. The Alliance consists of seven Partners that operate in 18
countries across Europe. Eurapco Partners aim to benefit from their
involvement on the international stage to strengthen their ability to compete
in their local markets and are unified in one goal: to create value together.

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The Client
EURAPCO - European Alliance Partners Company AG
Eurapco is an Alliance of large independent European mutual
insurance companies

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The Design Partner
nbrion – soluciones creativas
nbrion is a small advertising agency located in Torrelodones,
near Madrid, in Spain. They are specialized in branding, social
media and branded content.

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The Project Team
and some more
behind the scenes..
Belsoft Collaboration AGEURAPCO Team

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The starting point
• Small infrastructure with 3 Servers
• Critical but somewhat old Notes Applications with complex
processes and workflows
• The desire to offer their customers more and better services
• It’s time to renew and modernize the offering

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Goals
• To simplify and enhance the communication and collaboration
• To “modernize” the services/applications
and offer additional state of the art functionality
• To implement a hybrid solution of local and hosted
infrastructure

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Let’s start the brainstorming

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Brainstorming result

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The “raw” steps
Infrastructure
Work
Technical and
conceptual
preparation for
hosting
Installation and
implementation of
IBM Connections,
LDAP integration,
webpage migration to
Belsoft infrastructure
Installation and
implementation of
IBM Sametime
SW-
Development
Concept and POC
(IBM Connections as
Eurapco Member
Zone)
Integration of
Domino App results
into
IBM Connections,
Eurapco UI changes
Tests with real data
User Interaction
Installation of Plug-
Ins for Eurapco
employees
Education and
consulting/support
of IBM Connections
Community leaders
Tests with real data

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Some challenges during the project
IBM Documentation (or lack thereof..)
Technical problems and changing security requirements
Design modifications
(what, where and why doesn’t it work..)
Migration of data (files) from Notes to Connections
Communication
PMR’s

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Problem Management Request
Title Severity Status
User with Umlaute in their name cannot create meeting room. 2 open
SBT: getFilesInFolder is limited to 10 results 3 open
Undelete Forum Topics 3 closed
Richtext Editor looses focus 3 closed
@Mentions shows ID community forums 3 closed
Get a java.lang.NullPointerException when trying to upload a profile picture 4 closed
Document Conversion in Meeting Room fails 2 closed
About 20 PMR’s, mostly for IBM Connections but also IBM
Sametime had its share..

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The infrastructure (now)

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• The hosted servers all run on RHEL 6.5 except the server for IBM
Conversion Server / IBM Forms Experience Builder (Win2008 R2)
• We migrated over 40 GB of data (files) from a Notes Database to IBM
Connections Files and have over 16’000 files stored within IBM
Connections
• Public: 13,037 (80.3%) Shared: 2,878 (17.7%) Private: 313 (1.9%)
• Number of times files have been downloaded: 6,303
• Number of times files have been shared: 36,980
The Infrastructure and some figures

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• Profiles
• Number of employees who have updated their background: 96
• Number of employees with a picture supplied: 492
• Number of employees logged in the last week/month: 170/3,440
• Number of employees with tag: 90
• Activities
• Number of activities: 29
• Total number of distinct members: 349
• Total number of entries: 268
The Infrastructure and some figures

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• Communities
• Total number of communities: 47 (15 public, 32 restricted)
• Total number of distinct owners: 24
• Total number of distinct members: 677
• Number of users logged in the last week: 149
• Number of users logged in the last month: 311
The Infrastructure and some figures

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The standard login page

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The e-join login page
• New design
• Remember me
checkbox
• Password
recovery
• Registration
form

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The landing page on launch

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Custom icons for Communities

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Events
XPages App
Connections Files

25. SOCIALCONNECTIONS8April16-17,2015
Events Widget

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The Eurapco Magazine

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Questions?

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contact us
• Andreas Ponte
about.me/andreasponte
• Sandra Bühler
about.me/sandrabuehler

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Thank you for you attention