The document provides tips for effective communication in professional settings. It discusses challenges with email tone, voicemail messages not conveying full meaning, giving and receiving feedback, and inefficient meetings. Tips include starting formal but adapting email tone to recipients, using phone calls for important discussions, giving specific, constructive feedback in person, circulating agendas and keeping meetings focused and brief. The overall message is that clear, thoughtful communication is important for professional success.
Social Media + IRL Networking = A Job! A real life success storyNick Rovisa
I gave this presentation at the Social Media and Communications Symposium at RIT on 9/29/11. It focuses on my story using social media and real life networking to land a digital gig in NYC.
I am in talks to give this presentations at a few more colleges and am always looking for new opportunities to present. If interested, please reach out to me at nicholas.rovisa@gmail.com
Social Media + IRL Networking = A Job! A real life success storyNick Rovisa
I gave this presentation at the Social Media and Communications Symposium at RIT on 9/29/11. It focuses on my story using social media and real life networking to land a digital gig in NYC.
I am in talks to give this presentations at a few more colleges and am always looking for new opportunities to present. If interested, please reach out to me at nicholas.rovisa@gmail.com
BLC10 - Using Twitter to Establish your Personal Learning NetworkLisa Thumann
Liz Davis and I used this slidedeck as we worked with attendees at BLC10 to build their networks on Twitter
Are you wondering what all the fuss is about? Have you tried it and still do not get it? In this session we will focus on the ways Twitter can be harnessed to build a rich and powerful learning community. We will discuss tips and tricks to leverage the potential of this network. Resources will be provided to help attendees set up their own networks during and/or after the session. Finally, we will capitalize on the face-to-face connections within the workshop to further enrich our online learning communities.
The only time management guide you will ever needBlaz Kos
The most valuable asset you have in your life is time. If you had infinite time on this planet, you could achieve every single thing you wanted. The time limitation is the biggest burden of our lives. Therefore the first rule of success is to manage time wisely.
In 77 slides you will get to know all the best time management techniques. You will learn how to manage distraction, organize yourself, deal with procrastination and how to organize your to-do lists.
The presentation has six parts:
1. The biggest time wasters
2. Procrastination
3. Eliminating distractions from your life
4. Organizing yourself
5. Productivity tricks
6. Agile and lean time management ideas
Enjoy it!
10-17-11 Lunch and learn presentation by Kathy Sipple, Founder/CEO of My Social Media Coach. Sponsored by Business Women United Network, in conjunction with the
Human At Work (HighEdWeb 2014 "Best of Conference" winner)David Cameron
I was so honored to have this presentation selected as Best in Track and Best of Conference at the 2014 HighEdWeb Association Annual Conference in Portland, Oregon.
Please check out my blog post with for full details at bit.ly/HumanAtWork
Where does our time go? Somewhere in the middle of our overlapping project deadlines, meetings, and daily emails, we are all just trying to do good work, but it's hard to keep up. We do our best to stay organized with productivity apps and calendars and "lifehacks" but in the end we are humans and easily distracted by funny videos of cats — how can we be expected to actually get stuff done each day? It all comes down to habits. The way we check our email, where and when we have lunch, how we take notes in meetings — understanding and changing our work habits is the key to unlocking our productivity, and finding a better work-life balance. I struggled with managing my own workload for years until I started analyzing my personal productivity habits and researching ways I could improve. I found that small changes in the way that I use email, schedule my time, and manage my tasks, not only made me more productive but also led to improved communication and productivity for my team. I'll show you how some simple changes in the structure of my days and a new approach my work have helped me start replacing bad habits with good ones, and get better at my job. And I'll teach you how to evaluate your own habits, make focused productivity part of every day, and become a healthier, happier, and way-less-stressed human with way more time for enjoying all those cat videos you crave.
PR is essential for Entrepreneurs, but its not easy. Here is a simple reference guide to navigate the confusing world of PR. Meant essentially for those who have little PR experience.
Reduce your foot-in-mouth moments and communication blunders (and time spent on email) by strategizing your digital and face-to-face interactions. Understand your listener, recognize your own communication barriers, even protect yourself from unsafe interactions with students with this presentation.
BLC10 - Using Twitter to Establish your Personal Learning NetworkLisa Thumann
Liz Davis and I used this slidedeck as we worked with attendees at BLC10 to build their networks on Twitter
Are you wondering what all the fuss is about? Have you tried it and still do not get it? In this session we will focus on the ways Twitter can be harnessed to build a rich and powerful learning community. We will discuss tips and tricks to leverage the potential of this network. Resources will be provided to help attendees set up their own networks during and/or after the session. Finally, we will capitalize on the face-to-face connections within the workshop to further enrich our online learning communities.
The only time management guide you will ever needBlaz Kos
The most valuable asset you have in your life is time. If you had infinite time on this planet, you could achieve every single thing you wanted. The time limitation is the biggest burden of our lives. Therefore the first rule of success is to manage time wisely.
In 77 slides you will get to know all the best time management techniques. You will learn how to manage distraction, organize yourself, deal with procrastination and how to organize your to-do lists.
The presentation has six parts:
1. The biggest time wasters
2. Procrastination
3. Eliminating distractions from your life
4. Organizing yourself
5. Productivity tricks
6. Agile and lean time management ideas
Enjoy it!
10-17-11 Lunch and learn presentation by Kathy Sipple, Founder/CEO of My Social Media Coach. Sponsored by Business Women United Network, in conjunction with the
Human At Work (HighEdWeb 2014 "Best of Conference" winner)David Cameron
I was so honored to have this presentation selected as Best in Track and Best of Conference at the 2014 HighEdWeb Association Annual Conference in Portland, Oregon.
Please check out my blog post with for full details at bit.ly/HumanAtWork
Where does our time go? Somewhere in the middle of our overlapping project deadlines, meetings, and daily emails, we are all just trying to do good work, but it's hard to keep up. We do our best to stay organized with productivity apps and calendars and "lifehacks" but in the end we are humans and easily distracted by funny videos of cats — how can we be expected to actually get stuff done each day? It all comes down to habits. The way we check our email, where and when we have lunch, how we take notes in meetings — understanding and changing our work habits is the key to unlocking our productivity, and finding a better work-life balance. I struggled with managing my own workload for years until I started analyzing my personal productivity habits and researching ways I could improve. I found that small changes in the way that I use email, schedule my time, and manage my tasks, not only made me more productive but also led to improved communication and productivity for my team. I'll show you how some simple changes in the structure of my days and a new approach my work have helped me start replacing bad habits with good ones, and get better at my job. And I'll teach you how to evaluate your own habits, make focused productivity part of every day, and become a healthier, happier, and way-less-stressed human with way more time for enjoying all those cat videos you crave.
PR is essential for Entrepreneurs, but its not easy. Here is a simple reference guide to navigate the confusing world of PR. Meant essentially for those who have little PR experience.
Reduce your foot-in-mouth moments and communication blunders (and time spent on email) by strategizing your digital and face-to-face interactions. Understand your listener, recognize your own communication barriers, even protect yourself from unsafe interactions with students with this presentation.
Nicola Theunissen presented Khulisa’s second brownbag lunch session about the rise of visual communication and social media to craft effective messages. Her presentation also touched on the basics of business writing.
Part 3 of a 3-part series of effective business communications. covers all 3 types of communication: written, verbal, and non-verbal. The science and art of beautiful communication.
Similar to NextGen: Become a brilliant communicator (20)
Next Gen: Critical Conversations Slide DeckGovLoop
How many times have you run into conflict with a colleague? In a one-on-one meeting with your supervisor? Working as a team with your peers? Or even publicly questioned? No matter what we do, there are going to be moments of discontent.
There are really only three ways to deal with a difficult conversation — deal with it well, face it head–on and fail, or avoid it altogether. But there is no need to run away from conflict, it’s time to learn how to deal with it well.
Join this on-demand training to enhance your conflict management skills. We will discuss:
How to handle difficult conversations and conflict.
Tips to better communicate with peers, subordinates and supervisors.
Ways to gain confidence and overcoming a defensive nature.
Once you’ve grasped new conflict management skills, you’ll be on your way to resolving issues and increasing productivity.
Speakers:
Steve Ressler, Founder and CEO, GovLoop
Nate Mercer, HR Specialist – Development, Employee Services|The Learning Center, OPM
Building Powerful Outreach - Executive Research BriefGovLoop
You’ve done the research. You’ve gotten leadership buy-in. Your government program is set to start helping people. But if nobody knows about it, your program will never make a difference. It’s like if a public health department had prepared thousands of flu shots, but no patients showed up to get them. In this brief, we will tell you how to empower your outreach.
NoSQL is not only SQL, so it’s structured and unstructured data AND much of it is very important data, data that requires enterprise-grade features. I’m referring to all the features of Relational databases that large enterprises expect
In today's fast paced and digital world, many in government are looking to the cloud as a means to transform their agency. The cloud allows us to easily collaborate, share resources, receive on demand computing power, and change the way we deliver services to citizens. With the cloud, this all can be done faster and more efficiently than ever before.
Build Better Virtual Events & Training for your AgencyGovLoop
Build Better Virtual Events and Training for Your Agency
Meet In-Person to Learn How to Thrive Online
Conferences are being canceled, and training budgets have been trimmed, but government personnel still need to learn the latest developments in their areas of expertise. That's the crux of the problem facing agency leaders and human resources professionals that want to sustain a top-notch government workforce. Moving in-person events and training to an online forum is one solution, but it's not always easy to do it well.
A successful virtual training program has 3 key ingredients:
An interactive technology platform
Just-in-time, relevant content
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Guide to Managing the Presidential Management Fellows (PMF) Application Proce...GovLoop
If you plan to apply for the Presidential Management Fellows (PMF) Program to make the Class of 2014, this guide is your core resource. We interviewed dozens of current and former PMFs, career advisors and agency PMF coordinators to provide both information and insight to help you navigate the process.
This comprehensive program covers essential aspects of performance marketing, growth strategies, and tactics, such as search engine optimization (SEO), pay-per-click (PPC) advertising, content marketing, social media marketing, and more
Want to move your career forward? Looking to build your leadership skills while helping others learn, grow, and improve their skills? Seeking someone who can guide you in achieving these goals?
You can accomplish this through a mentoring partnership. Learn more about the PMISSC Mentoring Program, where you’ll discover the incredible benefits of becoming a mentor or mentee. This program is designed to foster professional growth, enhance skills, and build a strong network within the project management community. Whether you're looking to share your expertise or seeking guidance to advance your career, the PMI Mentoring Program offers valuable opportunities for personal and professional development.
Watch this to learn:
* Overview of the PMISSC Mentoring Program: Mission, vision, and objectives.
* Benefits for Volunteer Mentors: Professional development, networking, personal satisfaction, and recognition.
* Advantages for Mentees: Career advancement, skill development, networking, and confidence building.
* Program Structure and Expectations: Mentor-mentee matching process, program phases, and time commitment.
* Success Stories and Testimonials: Inspiring examples from past participants.
* How to Get Involved: Steps to participate and resources available for support throughout the program.
Learn how you can make a difference in the project management community and take the next step in your professional journey.
About Hector Del Castillo
Hector is VP of Professional Development at the PMI Silver Spring Chapter, and CEO of Bold PM. He's a mid-market growth product executive and changemaker. He works with mid-market product-driven software executives to solve their biggest growth problems. He scales product growth, optimizes ops and builds loyal customers. He has reduced customer churn 33%, and boosted sales 47% for clients. He makes a significant impact by building and launching world-changing AI-powered products. If you're looking for an engaging and inspiring speaker to spark creativity and innovation within your organization, set up an appointment to discuss your specific needs and identify a suitable topic to inspire your audience at your next corporate conference, symposium, executive summit, or planning retreat.
About PMI Silver Spring Chapter
We are a branch of the Project Management Institute. We offer a platform for project management professionals in Silver Spring, MD, and the DC/Baltimore metro area. Monthly meetings facilitate networking, knowledge sharing, and professional development. For event details, visit pmissc.org.
5. Communication Gaffes Happen
“Communication by email for me is the
likeliest source for miscommunication.
Between being misunderstood because of misread
tone or address error, the possibilities are great.
Although I cannot note a specific misI know I
have double checked my sent box a dozen
different times after a sudden fear
communication, that I may have inadvertently
replied to the "wrong" person.”
6. Communication Gaffes Happen
POLL: I LIVE IN FEAR OF THIS HAPPENING TO ME:
a) Once a month
b) Weekly
c) Daily
d) Hourly
e) With every email I send J
7. Communication Gaffes Happen
“While working as a young supervisor, I was miffed by an
employee’s lack of follow through on a specific task. I,
angrily, left her a message on her dry erase board,
for her only to see the next day. Rethought the delivery of
this communication (as opposed to more professionally
speaking with her directly), so I went to erase the
message and discovered I had used permanent
marker. Ugh. Had to cover the secured dry board with
paper until new one could be installed. This incident
taught me a lot, to say the least.”
8. Top 4 Office Communication Challenges
1. When Informal Isn’t Normal: Tips for Email
2. When Voicemail Isn’t Enough: Tips for Telephone
3. When Talk Is Tough: Tips for Feedback
4. When Life Is Too Short: Tips for Meetings
5. When You Are Brilliant: Tips from the Crowd
9. 1. When Informal Isn’t Normal
Challenge: How formal should you be when using
communication technology like email, IM, texting and
social media outlets (Facebook, Twitter, blogs) in a
professional setting?
10. 1. When Informal Isn’t Normal
• The Wall Street Journal reports that
poor grammar is increasingly an
issue in the workplace.
• Society for Human Resource
Management and AARP Study:
most respondents blame young
workers for this trend.
• However, with younger generations on
the forefront of communication
technologies, they may have developed
a new norm of informality.
Sources: http://online.wsj.com/article/SB10001424052702303410404577466662919275448.html
11. 1. When Informal Isn’t Normal
TIPS FOR EMAIL
• Start formal, then react to respondents’ tone.
• Everything you send could be seen by anyone.
• Email’s terrible for tone, but be careful with emoticons.
• Leave “Sent from iPhone/BlackBerry.”
• Summarize any attachments.
12. 1. When Informal Isn’t Normal
TIPS FOR EMAIL
• Think like a marketer
• Put the main point up front, details below
• Brevity’s best, save the rest
• Format for impact
• Bold, underline, bullets, numbers
• Subject lines matter
• Get ‘em to open, but if they don’t…
13. 1. When Informal Isn’t Normal
TIPS FOR EMAIL
• Use signature blocks so people can follow-up
• Pause before sending that nastygram.
• Take an email break, if you can:
• Limit to 2-3 times a day?
• Nothing after hours?
• Schedule to be sent later?
14. 2. When Voicemail Isn’t Enough
Challenge: How do I ensure the meaning of my message
gets across when I’m using the phone?
15. POLL: HOW DO YOU USE YOUR PHONE MOST?
2. When Voicemail Isn’t Enough
a) Texting
b) Browsing the web
c) Making phone calls
d) Other
16. 2. When Voicemail Isn’t Enough
http://www.mnn.com/green-tech/gadgets-electronics/stories/top-cellphone-complaint-people-dont-use-their-phones-enough
17. 2. When Voicemail Isn’t Enough
“I literally never use the phone,”
Jonathan Adler, the interior designer, told
me. (Alas, by phone, but it had to be.)
“Sometimes I call my mother on the
way to work because she’ll be happy to
chitty chat. But I just can’t think of
anyone else who’d want to talk to
me.” Then again, he doesn’t want to be
called, either. “I’ve learned not to press
‘ignore’ on my cellphone because then
people know that you’re there.” “I
remember when I was growing up,
the rule was, ‘Don’t call anyone after
10 p.m.,’ ” Mr. Adler said. “Now the
rule is, ‘Don’t call anyone. Ever.’ ”
http://www.nytimes.com/2011/03/20/fashion/20Cultural.html?pagewanted=all&_r=0
19. BEFORE A SCHEDULED CALL:
2. When Voicemail Isn’t Enough
TIPS FOR TELEPHONE
• Be ready to write – notepad, iPad, ThinkPad
• Have an agenda in mind - jot it down and stay on task.
• If it’s a scheduled call, set a time limit for it (default to less).
20. STARTING A CALL:
2. When Voicemail Isn’t Enough
TIPS FOR TELEPHONE
• Don’t just jump right in with business
• Start with a warm-up:
ü “How’s your day going?” or
ü If you know of another project the person is
working or something personal, ask about that
21. DURING A CALL:
• Use oral cues – ever had your brilliance greeted by silence?
• Focus – we know when you’re multi-tasking.
2. When Voicemail Isn’t Enough
TIPS FOR TELEPHONE
• Got a call that’s going long?
• Ask if you can continue later / shift to email.
• Get a call when you’re under a deadline?
• Ask to schedule to a later time.
22. ENDING THE CALL:
• Summarize what you discussed
ü go over action items:
ü I will do x, y and z by ___. You’ll do a and b by ___.”
• End strong: short and sweet (no one likes long good byes :-)
2. When Voicemail Isn’t Enough
TIPS FOR TELEPHONE
23. 3. When Talk Is Tough
Challenge: We underestimate the power of positive
and constructive feedback as a motivator. How can we
more effectively give and receive feedback at work?
24. • Recognition for a job well done is a
powerful motivator.
• People want to improve, so don’t
hesitate to offer constructive criticism.
• Be specific. What exactly did they do?
• Avoid email / chat: too impersonal
• Hand-written notes = rare, but respected
• Give feedback in person, when possible.
ü Do so publicly, as appropriate
ü Use video if remote
3. When Talk Is Tough
TIPS FOR GIVING FEEDBACK
25. • Say “thank you.”
• Listen to understand.
• Don’t get defensive.
• Ask questions to get specificity.
• Give it serious consideration.
• Do something about it.
• The only person you can change = YOU!
• Make it easy for people to give feedback:
• Office hours, “tip” box, email address, incentives
3. When Talk Is Tough
TIPS FOR RECEIVING FEEDBACK
26. 4. When Life Is Too Short
Challenge: Have you ever left a meeting feeling like
your time would’ve been better spent at your desk?
Me, too. How can you make meetings worthwhile?
27. 4. When Life Is Too Short
http://www.govloop.com/profiles/blogs/what-is-the-longest-meeting
28. 4. When Life Is Too Short
http://www2.macleans.ca/2011/07/29/ford-chairs-longest-city-council-meeting-in-toronto-history/
29. • Begin and end on time.
• Arrive early with all necessary materials
• Circulate an agenda beforehand
• Take a break at minimum every two hours
• Only have meetings when necessary:
• Pssst…it’s okay to cancel!
• Avoid holding meetings during people’s
most productive hours
4. When Life Is Too Short
TIPS FOR MEETINGS
30. • Don’t accept calls or texts
during a meeting.
• Don’t sit down – seriously.
• If you (must) have a PowerPoint,
make it visually interesting
4. When Life Is Too Short
TIPS FOR MEETINGS
• Assign a clear leader or time keeper to keep things moving
• Set a time limit for each agenda item and honor it
31. 5. When YOU Are Brilliant: Tips from the Crowd
• Tips for…
Email?
Phone?
Feedback?
Meetings?
32. “Much unhappiness has come into
the world because of bewilderment
and things left unsaid.”*
- Fyodor Dostoevsky
* Don’t let it be you.
33. Thank You!
Andrew Krzmarzick
GovLoop Community Manager
GovLoop.com/profile/AndrewKrzmarzick
LinkedIn.com/in/AndrewKrzmarzick
Andrew@GovLoop.com | @krazykriz