Rebecca DeSantis is seeking a position in a medical office where she can utilize her significant customer service experience. She has over 10 years of experience in customer service roles, most recently coordinating service repairs and assisting customers for Nikon. Her previous roles also include processing data, providing customer service for pharmaceutical companies, assisting mobile phone customers, and coordinating patient scheduling in medical offices. She has a Bachelor's degree in Communications and a certificate in Medical Billing and Coding.

1. Rebecca DeSantis
548 Kings Road
Yardley, PA 19067
267-980-3404
rebecca.desantis@gmail.com
Objective Obtain a position in a medical office, where my significant customer service experience
can be utilized to improve satisfaction of patients and make a positive contribution to the
office environment.
Experience Sykes Enterprises, Langhorne, PA, August 2012-present. Coordinated all matters
relating to Nikon service repairs and products, including responding to questions,
receiving payments and contacting primary service center to respond to certain inquiries.
Guided customers through various service options. Helped customers troubleshoot their
COOLPIX cameras and answered any questions they had about operating their
COOLPIX cameras.
Temp Poole Bethlehem, PA, March 2012-July 2012. Processed data for various
companies into a proprietary computer system. Efficiently reviewed information, and
inspected work of other employees.
Hobbie Professional, Allentown, PA, January 2011-March 2011 Provided high
quality customer service to customers of Novartis Pharmaceuticals. Demonstrated
excellent customer service skills while managing issues of third party callers.
I-Mobile Allentown PA, October 2009-December 2009Assisted T-Mobile customers
with all their technical related issues, including recommendations of products based on
needs of customers. Demonstrated use of phones to customers, and facilitated every
aspect to customer service issues of customers.
Synchronoss Technologies, Bethlehem, PA, May 2008-October 2009. Facilitated
transfer of phones for customers. Assessed problems of customers and introduced
solutions to all customer issues, while at all times providing excellent customer service.
The Hartford, Fogelsville, PA, October 2007- April 2008. Analyzed questions and
concerns of AARP members without insurance. Developed proposals to resolve
questions and concerns. Managed large volume of calls and effectively guided customers
through each discussion.
Penn Medicine at Radnor, Radnor, PA, December 2006-August 2007. Coordinated
scheduling, patient inquiries and concerns in dermatology and oral surgery departments.
Mastered IDX and EPIC systems. Assigned to assist in other tasks and departments as
needed.
Education Temple University, Philadelphia, PA, May 2003. Bachelor of Arts in Communications.
Northampton Community College, Bethlehem, PA, August 2011, Certificate in Medical
Billing and Coding.
Special Skills Certified in Medical Billing and Code and Professional Coder, American Academy of
Professional Coders.
Proficient in Microsoft Word, Power Point.