1. Jamie Wolfe
Westminster, CO
(720)315-0837
Jamiewolfe2015@yahoo.com
SUMMARY
Accomplished professional with strong communication and personal skills that are
geared towards the medical leave field with knowledge and experience in FMLA,
STD, and State leave laws. Ability to learn technical skills in a quick and efficient
manner with an immediate impact on the position. Always meeting and exceeding
measurable metrics by going above and beyond.
PROFESSIONAL EXPERIENCE
Reed Group, Broomfield, CO Mar 2012 – present
Leave Specialist, Customer Service Specialist
 Making determinations on claims, reviewing paperwork for claims, ensuring
completeness for approvals/denials
 Assisting with Short Term Disability report updates and Workman’s
Compensation claims on a regular basis
 Assisting employees with updates on claims, directing to proper contacts for
assistance with disability should it be something we not manage
 Maintaining a confidential and legal compliance with notifications with employee
and employer contacts
 Performs a variety of administrative duties in support of the Service Center with
high level of attention to detail.
 Performs work under direct supervision, continuing to gain knowledge about
disability/leaves management and client processes within metric standards.
 Training and assisting the coaching of new hire employees.
 Responding and following up with client emails and voicemails
Two Men and a Truck, Golden, Colorado Sept 2010 – Mar 2012
Customer Service Representative Mar 2008 – Sept 2009
 Responsible for assisting customers with scheduling and solving logistical issues
 Maintained accounting records for accounts receivable and accounts payable
 Maintained records for Department of Transportation ensuring legal operations
 Worked closely with the ownership developing goals/plans to grow the company
through a strategic marketing plan

2. Diversified Radiology of Colorado, Lakewood, CO Sept 2009 – Aug 2010
Medical Biller
 Responsible for answering phones, directing calls, and customer assistance
 Maintained hospital logs with our records by ensuring all information had been
entered in correctly
 Responsible for alphabetizing paper hospital logs and data entry
SKILLS
 Type 40 words per minute
 Proficient on Cisco Phone System
 Experienced on the LeavePro system
 FMLA certifiedsince March 2012
 LeavePro experience of 3 years
 Cisco phone systems of 3 years
 Proficient with Microsoft Office- including Word, Access, PowerPoint, Excel, and
Outlook
EDUCATION
Currently attending Westwood College for Health Information Technology
Associate Degree- projected graduation date October 2015
(Specifics and highlighted areas of education in technology based information for
healthcare and coding, RHIT eligible after graduation)