Hannah Little has over 10 years of experience in customer service roles including as an ophthalmic assistant, office manager, sales manager, and resolution team member. She has strong communication skills, proficiency with Microsoft Office, and the ability to multi-task and adapt to new situations. References are provided from her past supervisors in various roles from 2011 to 2015 who can speak to her work performance and skills.

1. Hannah Little
13105 Cloverleaf Lane 405-501-0517
Oklahoma City, OK 73170 hannah.m.moseley@gmail.com
Young Eye Clinic 03/2011 – 08/2015
Ophthalmic Assistant/Office Manager
◦ Operated front desk
◦ Scheduled Patients
◦ Filed Insurance
◦ Pre-screened patients
Sprint 07/2008 - 10/2010
Resolution Management Team
◦ Assisted a team of 20 individuals with inbound tech support phone calls
◦ Listened to live calls and coached on quality and efficiency
◦ Ran call statistics and reported to direct supervisor
◦ Took escalated calls
Dell Computers 02/2006 – 10/2007
Sales Manager
◦ Took inbound calls from individuals ready to purchase a computer
◦ Assisted customers with personal computer needs
Education
Canadian Valley Technology Center, Yukon, OK
Certified Nurse Aide, Completed June 2011
Oklahoma City University, Oklahoma City, OK
Major, Psychology, Attended Fall 2002 - Spring 2005
Excellent communication skills, basic typing skills, proficient with Microsoft Office Suite, able to learn quickly and
adapt to new situations and environments, experience speaking to crowds of various size and make-up, exceptional
phone etiquette, operate multi-line phones, ability to multi-task, driven to achieve goals and success, work well in a
team or with limited supervision, and experience of supervising a team of up to 20 individuals.

2. References
1. Angela Engelken – Office Manager at Young Eye Clinic
Previous supervisor at Young Eye Clinic
2011-2015
405-728-3393
2. Richard Harriman
Previous co worker at Sprint
2008-2010
405-209-6612
3. Michael Delaney – LifeKids Pastor LifeChurch.tv Yukon
Volunteered under his leadership
2010-2015
405-496-9551
4. Christopher Murphy – Attorney at Murphy’s Law
Co LifeKids Volunteer at LifeChurch.tv Yukon
2010-2015
405-314-2527