2. What is Management System?
Frame-work of processes and procedures used
to ensure that an organization can fulfill all
tasks required to achieve its objectives.
3. By the end of this Basic Management System Training delegates you to be
a better understanding of :
OBJECTIVES
what the process is
what the flow process is
How to make flow process
what the standard operation procedure is
why we need document numbering system
5. WHAT IS THE PROCESS ?
set of interrelated or interacting
activities which transforms inputs
into outputs
6. Understanding Processes
Process
(step by step activities)
INPUT
Materials
Information
RESOURCES
Equipment
People
OUTPUT
Quality product
CONTROL
Training
Procedure
Specification
Objectives & Targets
7. making a cup of
hot coffee
INPUT
RESOURCES
OUTPUT
CONTROL
Hot Coffee
Coffee (Package)
Water
People Cup, Spoon, Jar, Hot Plate, Pot
Limited amount of ingredients
Boiling point
Procedure
8. Servicing a Car Car Serviced
Competent Personnel
Tools & Equipment
Service Guide Book, Procedure
Car Needs a Service
Spare Parts
Inquiry & historical data
INPUT
RESOURCES
OUTPUT
CONTROL
10. WHAT IS THE FLOW PROCESS ?
A flow process is an instrument
that visualizes and analyses the
various systems and procedures
within an organization.
11. PURPOSE OF FLOW PROCESS
Can be see the sequence of activities in a
process
Can analyze the work flow
Clear ownership
12. FLOW CHART SHAPE EXPLANATION
Start/Finish, is used to show activity begin and end of process
Activity/Process, explaining for activity executed at selected step.
Flow line connectors show the direction that the process flows.
Control Point/Decision, Decision flowchart shape is used when there are 2 options
(Yes/No, No/No-Go, etc.)
Document flowchart symbol is for a process step that produces a document.
.
A Predefined Process symbol is a marker for another process step or
series of process flow steps that are formally defined elsewhere.
Terminator Box
Process Box
Decision Box
Document Box
Predefined Process Box
13. HOW TO MAKE FLOW PROCESS ?
First, Make Concept
Consider Current System
Write down related function
Responsibility Clarification
Modification
15. CONSIDER CURRENT SYSTEM
WRITE DOWN RELATIVE FUNCTION
RESPONSIBILITY CLARIFICATION DEFINE FLOW CHART SHAPE
1) Order received from customer
2) Stock check (Yes or No)
3) Yes (Shoe Sales Process)
4) No (PO to supplier/Arrange Payment)
5) Supplier received the PO
6) Production
7) Delivery
8) Received Shoe from supplier as PO
9) Shoe Sales Process
10) Deliver to Customer
11) Customer received the order
Shoe Shop Owner
Shoe Shop Owner
Shoe Shop Owner
Shoe Shop Owner
Supplier
Supplier
Supplier
Shoe Shop Owner
Shoe Shop Owner
Shoe Shop Owner
Customer
Document Box
Decision Box
Predefined Box
Process Box
Process Box
Process Box
Process Box
Process Box
Process Box
Process Box
Process Box
21. WHAT IS THE STANDARD OPERATION
PROCEDURE (SOP)?
Specified way of carrying put an activity
or a process
22. PURPOSE OF STANDARD OPERATION PROCEDURE
-
to standardize the process
can easily follow it independently
Provide help someone to do a job correctly
23. NO PROCESS PROCEDURE KEY POINT PIC LEAD TIME ILLUSTRATION
S=Safety
Q=Quality
C=Cost
E=Environment
D=Delivery
M=Moral
24. NO PROCESS PROCEDURE KEY POINT PIC LEAD TIME ILLUSTRATION
1 Receiving
Money
i) Count the
money
i)Checking selling price
and received money
ii) Amount is correct or not
Cashier 5 mins
Invoicing
2 i) List the no of
shoes amount
i) no of shoes and amount
ii) Give the customer
Invoice Voucher
Cashier 5 mins
Packing
3 i) Packing the
shoe
i) depend on voucher Helper 5 mins
4 Distributing i)Distribute to
customer
i) Payment Voucher & shoes Helper 5 mins
S=Safety
Q=Quality
C=Cost
E=Environment
D=Delivery
M=Moral
26. Purpose of Document Numbering System
Standardize Document System
Can support the document control
Can be easily traced the document history
Clear Document Owner/User
