Elie Diab is seeking a position that utilizes his 9 years of retail experience and education. He has strong sales, customer service, and managerial skills from roles with various retailers in Lebanon and the UAE, including Etoile Group, Darine Group, Monad.Co, and Azadea Group. He is skilled in visual merchandising, training staff, meeting sales targets, and ensuring high quality customer service.

1. Elie Diab
Address: Abu Dhabi,khalidiya
Telephone: 00971 52 8368559
Email Address: Elie.Diab@hotmail.com
Date of birth : 6 / 5 / 84
Education: BT3 Electro Mechanic
Objective:
A position in a result-oriented company that seeks an ambitious and career-conscious person, where acquired skills
and education will be utilized towards continuous growth and advancement.
Personal Skills:
• Strong knowledge and experience of 9 years in retail sales.
• Ability to perform managerial tasks as well as visual coordination.
• Ability to manage, train and supervise staff members to offer the best customer service and to display the
merchandise properly, reflecting its image.
• Ability to communicate with and assist customers.
• Ability to work various hours/days upon request.
• Creative and Proactive
• Hard worker
• Excellent communication skills
• Team player
• Visually-oriented
Computer Skills:
• Omega
• Dolphin
• Noria
• Microsoft Office
• Internet Access
Languages:
• Arabic (Written – Spoken)

2. • English (Written – Spoken)
• French (Written – Spoken)
Certificates:
• Received a certificate in sales and customer service from the Business Consultancy and Training Services.
• Managing openings training - Dubai- Darine Group(AL SHAYA)
• Received 2 certificates of trainings, “Excelling in Service for Front-liners I” and “Excelling in Service for Front-
liners II” from Azadea Group.
• Chalhoub retail academy 2013
Career History:
Etoile Group: 2013 till present
Hogan - Galleria Mall
Senior sale
• Enhances sales staff.
• Accomplishments and competence by planning delivery of solutions.
• Answering technical and procedural questions for less experienced team members.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly
work plans, monthly and annual analyses.
Tod’s Marina Mall – Abu Dhabi
Assistant manager
• Achieve the Sales target through advanced sales techniques and up-to-date product knowledge
• Ensure Sales attendants are properly trained and monitor performance. Reporting results to higher management.
• Staff Assessments. Ensuring staff image, costume, grooming is up to standards.
• Manage, train and supervise staff members to offer the best customer service and to display the merchandise
properly, reflecting its image.
• Managing Shipment receipts and confirming quantities and references against Check list.
• Monitor and report following reports:
- Shop performance.
- Stock reports & Random stock checks
- Daily sales reports
• Reporting Incidents and Corrective actions for Quality, Damaged material and/or incorrect shipments.
• Handle Customer complaints and requirements.
Darine Group : American Eagle – Kaslik, Lebanon 2011-2013
Visual Merchandiser
• In charge of shipment receiving and boosting.
• Responsible of the floor image in terms of coordination and displays.
• Prioritized Customer service and fitting consulting.
• Held heavy workloads and overnights shifts
Monad.Co : Miss Poem and AvvA – Kaslik, Lebanon 2010-2011
Assistant Manager
• Assistant manager in charge of Kaslik Branch. Promoted to local visual coordinator for all branches.

3. • Trained the staff on how to greet, satisfy and help customers.
• Responsible for the restock and transfer of inventory.
• Gave support as a sales representative in all branches.
Azadea Group, 2008-2010
Bershka Men & Women Le Mall - Sin El Fil, Lebanon
Sales Representative / Visual Coordinator / Training MIT
• Succeeded as a team in achieving the seasonal targets.
• Trained a coordinator to display items appropriately.
• Attended a pilot shop with regional coordinators.
Colin’s -Dbayeh and Nautica – Citymall, Lebanon 2004-2008
Sales Representative / Cashier .
• Received shipment.
• Monitored floor stock
• Sales Representative / Stock Control
• Supported the staff reach the seasonal target.
Store Openings:
 Miss Poem,Saida in 2010.
 Bershka Women Le Mall Saida in 2010.
 Bershka Men and Women,Sin el Fil in 2009.
 Bershka Men and Women,Downtown in 2009.
 Chaos Club,Monot in 2008.
 Colin’s in 2007 with a fashion runway show covered by the television media.
 American eagle kaslik in 2011
 American eagle hamra in 2012
 Ralph Lauren , Hogan Abu Dhabi galleria mall ( sowwah square)in 2013
 Tod’s & Hogan Abu Dhabi galleria mall ( sowwah square)in 2013
References:
Available upon request