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Kate Bailey has over 15 years of experience in loan administration and management at Wells Fargo, including roles as a Loan Administration Manager, Priority Pool Manager, Team Lead, and Loan Documentation Specialist. She has a track record of managing teams, improving processes, and providing excellent customer service. Prior to Wells Fargo, she worked in internal help desks and transition teams at GE Capital IT Solutions.
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Bailey nonWF bulleted
- 1. KATE BAILEY 5917 14th Ave S. Minneapolis, MN 55417 (612) 747-7763 kate.b.bailey@gmail.com WORK EXPERIENCE _________________________________________________________________________________________________ Wells Fargo & Company July 2003 – November 2012 Minneapolis, Minnesota Loan Administration Manager II, Wells Fargo Advisors Division April 2011 – November 2012 Managed the workflow of 11 mortgage specialists and underwriters thatprocessed and closed conventional,non- conforming and government loans Held team members accountablefor providing quality serviceto our internal and external customers Hired, coached and developed team members to be compliant with corporateand governmental standards Participated in the formulation of workprocedures, efficiencies, and policies that directly affected my team Priority Pool Manager, Wells Fargo Advisors Division February 2011 – April 2011 Assisted in creation of this position to address needs of the non-conformingprocess and customer service needs Partnered with internal and external business partners ensurethat all portfolioclients’ experienced thehighest level of service Created, maintained,and analyzed a database of all mortgage applications Created and implemented processes to more effectively process and close the portfolio loans Researched and resolved any serviceissues analyzingroot cause to prevent issues in the future Loan Administration Manager II, Wells Fargo Advisors Division July 2010 - February 2011 First manager to transition and lead a streamlineand HARP refinance team within WFA. Managed the workflow of 13 mortgage specialists Hired, coached and developed team members to be compliant with corporateand governmental standards Set a record of 97% loyalty ratingwith a team of inexperienced mortgage specialists Team Lead, Wells Fargo Advisors Division November 2009 - July 2010 Assisted the loan administration manager in identifyingand addressingthe needs of the team Compiled and analyzed multiples reports and managed workflow of the team Resolved customer escalations and maintained relationships with thesales teams and financial advisors across the country Identified and addressed workflow coaching opportunities to my manager Integration Team April 2009 – September 2009 Helped lead ramp up, integration and trainingefforts in Wilmington Created and updated trainingand process materials for facilitators Assisted in leading the integration of the Wells Fargo Advisors business line Cultivated relationships with Regional Banking Consultants and Financial Advisor s whiledealing with escalations and issues Served as leader and mentor to Wachovia transition team members that werehelping with integration
- 2. Loan Documentation Specialist, Corporate Relocation Division March 2008 – April 2009 Assisted in the transition toprocess and close government loans Collaborated with other government teams to provide a smooth transition and continued excellence in customer service Coordinated business arrangements with multiplevendors and clients. Managed a workflow 30-40 loans Team Lead, Corporate Relocation Division January 2006 – March 2008 Performed daily reportingand other managerial duties for 30 employees Assisted management in the hiringof new employees Supported management in the implementation of process change Loan Documentation Specialist, Corporate Relocation Division July 2003 - January 2006 Processed and closed conventional mortgages of various types for high priority corporateclients Coordinated business arrangements with multiplevendors and clients Managed a workflow of 90 – 100 customers Provide a high level of serviceachievingan average of 90% OTHER EXPERIENCE GE Capital IT Solutions New Hope, Minnesota and Newport,Kentucky Internal Help Desk/Transition Team February 1998-December1999 Provided first-level tech support for employees Compiled call center statistics Assembled monthly reports for the VP of Service Trained and supported 40 newly hired employees Developed procedures and trainingmanuals for a new national support center Gallup Strengths Restorative Input Relator Developer Arranger Skills Excellent organization and prioritizingskills Experience collaboratingand facilitatingresolution between multiple parties Excellent at adapting communication and trainingstyles tofit the specific need Education Graduated from Virginia Secondary School in 1997