Axis Bank was established in 1993 as one of India's first private sector banks. It is currently the third largest private sector bank in India in terms of assets. Axis Bank has expanded rapidly with one of the largest ATM networks among private banks in India and international offices in Singapore, Hong Kong, Dubai, Shanghai, and Colombo. The bank operates in segments including treasury, retail banking, corporate banking, and other banking services. It has launched several industry first initiatives focused on digital banking and financial inclusion.
our banking sector , which is very important in economy .but untill and unless if we don't have the knowlege of banks... how we do the things and enhance our knowlede , so this is a brief slides which helps you to make understand about Axis bank .
our banking sector , which is very important in economy .but untill and unless if we don't have the knowlege of banks... how we do the things and enhance our knowlede , so this is a brief slides which helps you to make understand about Axis bank .
This project report has been prepared as per the requirement of the syllabus of
MBA course structure under which the students are the required to undertake
project.
It was a first hand experience for us as that we were exposed to the professional
set-up and were facing the market, which was really a great experience.
During project period, I had very touching experiences. When business is involved,
experiences counts a lot, as we know, experience are an instrument, which leads
towards success.
For the past three decades India’s banking system has several outstanding achievements to its credit. The most striking is its extensive reach. It is no longer confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even to the remote corners of the country. This is one of the main reasons of India’s growth process.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
100 marks topics for banking and insurance projectsbanking-insurance
Complete topics for 100 marks project for banking and insurance
http://www.managementparadise.com/forums/banking-insurance-final-100-marks-projects/16283-topics-100-marks-project-banking-insurance.html
This project report has been prepared as per the requirement of the syllabus of
MBA course structure under which the students are the required to undertake
project.
It was a first hand experience for us as that we were exposed to the professional
set-up and were facing the market, which was really a great experience.
During project period, I had very touching experiences. When business is involved,
experiences counts a lot, as we know, experience are an instrument, which leads
towards success.
For the past three decades India’s banking system has several outstanding achievements to its credit. The most striking is its extensive reach. It is no longer confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even to the remote corners of the country. This is one of the main reasons of India’s growth process.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
100 marks topics for banking and insurance projectsbanking-insurance
Complete topics for 100 marks project for banking and insurance
http://www.managementparadise.com/forums/banking-insurance-final-100-marks-projects/16283-topics-100-marks-project-banking-insurance.html
Situatia tarifului RCA. Evolutie, modalitate de calcul si consecinte.Tranzit ...Diana Popa
Efectele proastei gestionari a pietei RCA de catre ASF
Evolutia tarifului RCA 2014 - 2016
Starea de fapt
Tarifele RCA stabilite de ASF
Calculul primelor de asigurare
Categoriile de vehicule pentru care se vor calcula tarifele
Prima tarifara se va calcula utilizand formula...
CASE STUDY ON KOTAK MAHINDRA BANK’S INCEPTION OF MOBILE BANKING APP KOTAK BHA...VARUN KESAVAN
Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, Reserve Bank of India (RBI) gave the licence to Kotak Mahindra Finance Ltd., the group's flagship company, to carry on banking business.[3]
It offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of personal finance, investment banking, life insurance, and wealth management.
Kotak Mahindra Bank has a network of 1,348 branches across 675 locations and 2,051 ATMs in the country.[4] In 2016, it was the third largest private bank in India by market capitalization.[5]
ICICI Securities Primary Dealership Limited. ... ICICI Securities is a SEBI registered Category I Merchant Banker and a pioneer of numerous innovative practices in Indian Investment banking space.
AN OVERVIEW OF CSR ACTIVITIES BEING PEROFRMED BY ICICI BANK LIMITED VARUN KESAVAN
ICICI Bank (Industrial Credit and Investment Corporation of India) is an Indian multinational banking and financial services company headquartered in Mumbai, Maharashtra, India, with its registered office in Vadodara. In 2014, it was the second largest bank in India in terms of assets and third in term of market capitalisation. It offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialised subsidiaries in the areas of investment banking, life, non-life insurance, venture capital and asset management. The bank has a network of 4,450 branches[4] and 14,404 ATMs[5] in India, and has a presence in 19 countries including India.[6]
The bank has subsidiaries in the United Kingdom and Canada; branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar, Oman, Dubai International Finance Centre, China[7] and South Africa; [8] and representative offices in United Arab Emirates, Bangladesh, Malaysia and Indonesia. The company's UK subsidiary has also established branches in Belgium and Germany.[9]
2. BANK
IT IS A
FINANCIAL INTERMEDIARY
THAT ACCEPT DEPOSITS AND
CHANNEL THOES DEPOSITS INTO
LENDING, ACTIVITIES
EITHER DIRECTLY BY LOANING
OR INDIRECTLY THROUGH CAPITAL MARKET.
4. ABOUT AXIS BANK LTD
Axis Bank established in 1993 was the first of the new private banks to
have begun operations in 1994 after the Government of India allowed
new private banks to be established.
The Bank was promoted jointly by the Administrator of the
• specified undertaking of the Unit Trust of India (UTI - I),
• Life Insurance Corporation of India (LIC) and
• General Insurance Corporation of India (GIC) and
• other four PSU insurance companies, i.e. National Insurance
Company Ltd., The New India Assurance Company Ltd., The
Oriental Insurance Company Ltd. and United India Insurance
Company Ltd.
5. The Bank's Registered Office is at Ahmedabad and its Central Office is
located at Mumbai.
This is one of the largest ATM networks Among private banks in the
country.
Axis bank third largest bank in the private sector in terms of total
assets and 4th largest in the country in terms of market
capitalisation.
The Bank has strengths in both retail and corporate banking and is
committed to adopting the best industry practices internationally in
order to achieve excellence.
The first branch was inaugurated on 02nd April 1994 in Ahmedabad by
Dr. Manmohan Singh, the Finance Minister of India.
ABOUT AXIS BANK LTD
6. ABOUT AXIS BANK LTD
LISTED ON BSE (532215)
LISTED ON NSE (AXIS BANK)
GDRs are listed on London Stock Exchange.
Bank has 7 international offices with branches at Singapore, Hong
Kong, Dubai, Shanghai and Colombo.
It operates in four segments i.e. TREASURY, RETAIL BANKING,
CORPORATE BANKING, OTHER BANKING SERVICES.
Dipika padukone, a well known Bollywood actress was appointed
as the brand ambassador of axis bank.
7. INDUSTRY FIRST INITIATIVES
Bank has launched Mobile banking app 2.0 for its retail resident indian
customer first of its kind in india, which offers high level of personalization.
Axis bank – ISIC FOREX CARD for students , the first photo travel
currency card available currency card, can be used 34 million merchant
locations and at over 2 million MasterCard ATMs globally.
Axis bank partner with Visa to launch ‘eKYC’ facility, first organization in
india to introduce Biometric based KYC, offering convenience, speed and
ease to Aadhar registered individuals to open bank accounts.
The world’s highest ATM at an altitude of 13200 feet, is located at a
small village called Thegu on the route from Gangtok to Nathu-la (Indo –
China Border) in sikkim.
12. MISSION
World Class Indian Bank
Benchmarking against international standards.
To build sound customer franchises across distinct businesses
Best practices in terms of product offerings, technology, service levels,
risk management and audit & compliance
VISSION
To be the preferred financial solution provider excelling in
customer delivery through insight, empowered employees and smart
use of technology.
13. KEY MILESTONES
it has been ranked as ‘ Most trusted private sector bank’ second
year in a row ‘ Most trusted Brand survey’ conducted by Brand Equity,
Economics time.
Best investment manager for Real Estate in india – Euromoney Real
Estate Awards 2014
Best bank for rural reach in private sector category- Dun &
Bradstreet – Polaris financial Technology Banking awards 2014
Axis bank also wins “ Gold Award For Financial Inclusion” amongst
private sector bank at the ‘ Skoch Financial Inclusion & Deeping Award
2014.
Best bank for emerging Market Currencies Trading, Spot/Forward –
Euromoney FX Survey 2014 and many more….
15. SUBSIDIERIES COMPANY
1 AXIS FINANCE LTD
2 AXIS BANK UK LTD
3 AXIS CAPITAL LTD.
4 AXIS SECURITIES LTD
5 AXIS PRIVATE EQUITY LTD
6 AXIS TRUSTEE SERVICES LTD
7 AXIS MUTUAL FUND TRUSTEE LTD
8 AXIS MANAGEMENT COMPANY LTD
16. HIGHLIGHTS OF THE YEAR
2013 - 2014
BOD HAS DECLARED DIVIDENT OF RS. 20 PER EQUITY SHARE
AS COMPARE TO Rs. 18 PER SHARE DECLARED LAST YEAR.
COMPANY HAS ALLOTTED 20,03,000 EQUITY SHARE @ 1444.80
UNDER AN ESOP SCHEME.
PROFIT AFTER TAX UP 20.05% TO Rs. 6217.67 CRORE.
MADE AXIS BANK FOUNDATION FOR ITS SUSTAINABLE
DEVELOPMENT AND CSR.