Downloaded 32 times
![28
HDFC Bank MobileBanking through Browser Log in to your Netbanking account using MobileBanking
through Browser (www.m.hdfcbank.com). Go to the ‘Credit Card’ tab, choose ‘Credit Card Payment’ and make
the payments using your HDFC Bank Savings Account.>
ATM Funds Transfer All you have to do is walk in to any HDFC Bank ATM in India, at any time and transfer
the bill amount from your Savings or Current Account to your Credit Card Account
NEFT/ Visa Money Transfer (for other bank account holders) You can transfer funds from any other bank
account to your HDFC Bank Credit Card account electronically. Please contact your bank for more details
on NEFT. Use IFSC Code HDFC0000128 for card payment through NEFT (please prefix 00 to your 14 digit
Diners Club Card Number).
What are the other payment options?
Autopay You can provide standing instructions to debit your HDFC Bank Account automatically for
either the minimum amount due or the total monthly outstanding amount on your Credit Card. Your
account with HDFC Bank should be a sole or a joint account with an 'any' or 'either' signing mandate.
Over the counter Cash Payment Walk into any HDFC Bank branch and make your Credit Card
payment by cash. Note: Cash payments at branches/ATMs will be charged a cash processing fee of Rs.
100/- per payment.
Cheque Payment You can deposit a local cheque, having made it payable to the HDFC BANK Card A/c
(you should mention your Credit Card number) at any of our drop boxes located at ATMs and branches
in your city. HDFC Bank has an extensive network of 2,201 branches and over 7,346 ATMs across India.
Local cheque payments will be credited to your Card Account in 3 working days. To locate the Branch
nearest to you, click and for the nearest ATM.
NON HDFC BANK ACCOUNT:-
Make your payments to HDFC bank credit card through 3 simple steps:-
1. Provide your HDFC bank credit card payment details
Enter your HDFC Bank credit card number and Payment amount.
Select your net banker from drop-down and click on PAY.
You will be securely redirected to bank payment interface of your chosen net bank option.
2. Confirm payment (at bank)
Enter your authentication details[viz user id/ password]
Confirm your payment amount to HDFC Bank credit card.
Your account will get debited online.
3. Receive online confirmation
You will receive an online confirmation and a transaction reference number.
You will also receive an online acknowledgement of your transaction( if email id provided)
How do you register for Standing Instruction on Debit Card?
For New Bill & SI on Debit Card registration through NetBanking:
STEP 1: Log on to NetBanking > BillPay & Recharge > Add Biller > Enter new Biller details
STEP 2: Select Standing Instruction and the Debit Card option.
STEP 3: Enter Debit Card (enter expiry date in MM / YYYY format) details and click confirm to set the
Standing Instruction
For already RegisteredBills on BillPay to register for SI on Debit Card:](https://image.slidesharecdn.com/finalprojectreportfinalsubmission1-170325113948/85/HDFC-BANK-REPORT-28-320.jpg)
![29
STEP 1: Log on to NetBanking > Go to BillPay & Recharge > Standing Instruction
STEP 2: Click on Set/ Modify/Delete to select the Bill for which you want to set Standing Instruction for.
STEP 3: Click on Set, enter the Debit Card (enter expiry date in MM / YYYY format) details and Confirm.
For Prepaid recharge registration through NetBanking:
STEP 1: Register through Netbanking> BillPay & Recharge > Mobile/DTH registration
STEP 2: Select “Set” against the biller to register for SI on Debit Card under Standing Instruction >
Set/Modify/Delete.
STEP 3: Enter the Recharge amount & frequency
STEP 4:Select Debit Card no. , Expiry Date & Confirm.
Or Call PhoneBanking
Standing Instructions for Prepaid recharges cannot be registered through PhoneBanking.
What bills can I pay with Standing Instruction facility?
Bills such as Utility (Electricity, Gas, Water, etc.), Telecom (Postpaid mobile and Landline) bills and Insurance
premium payments can be made.
To know which bills can be registered for Standing Instructions on your Debit Card, kindly select your location.
Payment overdue loan:-
Make your payments to HDFC Bank overdue loan payment in 3 simple steps.
1. Provide your HDFC bank loan details.
Enter your HDFC Bank overdue loan account number and date of birth.
Select your net banker from Drop-down and click on PAY.
You will be securely redirected to the bank payment interface of your chosen net banking
option.
2. Confirm payment (at Bank)
Enter your authentication details [viz user/ password].
Confirm your payment amount towards your HDFC Bank loan amount.
Your account will get debited online.
3. Receive online confirmation
You will receive an online confirmation and a transaction reference number.
FUND TRANSFER:-
e-monies National Electronic Funds Transfer:-
With e-Monies National Electronic Funds Transfer you can transfer funds and make Credit card payments to
any bank across India. With this service your transactions are easier, and, with fewer restrictions, they reach
further than before.
What is e-Monies Electronic Funds Transfer?
A nation- wide funds transfer system, supporting the transfer of funds from any bank branch to any other bank
branch, anywhere in India.
NEFT Timing at branches & NetBanking
What are the benefits of Electronic Funds Transfer?](https://image.slidesharecdn.com/finalprojectreportfinalsubmission1-170325113948/85/HDFC-BANK-REPORT-29-320.jpg)
![31
An inter-bank funds transfer system that makes transactions in ‘real time’
RTGS Timing at branches & NetBanking
What are the benefits?
Speed – transfers in real-time
Faster settlement cycles – no more inter-bank or clearing house settlement issues
Wider boundaries – no geographical limitations within India.
RTGS Funds Transfer process
RTGS Funds Transfer is both fast and convenient.
Go to Funds Transfer and select ‘Transfer to other bank (using RTGS)’
Add the beneficiary’s details
Complete the transfer details (the sender and recipient information)
Confirm your transaction
Is there a fee?
RTGS transactions are charged as below:
Rs 2 lakh to Rs 5 lakh - Rs. 25 (exclusive of taxes) per transaction
Above Rs 5 lakh - Rs. 50 (exclusive of taxes) per transaction
What is RTGS System?
The acronym 'RTGS' stands for Real Time Gross Settlement, which can be defined as the continuous (real-time)
settlement of funds transfers individually on an order by order basis (without netting). 'Real Time' means the
processing of instructions at the time they are received rather than at some later time; 'Gross Settlement' means
the settlement of funds transfer instructions occurs individually (on an instruction by instruction basis).
Considering that the funds settlement takes place in the books of the Reserve Bank of India, the payments are
final and irrevocable.
How RTGS is different from National Electronics Funds Transfer System (NEFT)?
NEFT is an electronic fund transfer system that operates on a Deferred Net Settlement (DNS) basis
which settles transactions in batches. In DNS, the settlement takes place with all transactions received
till the particular cut-off time. These transactions are netted (payable and receivables) in NEFT whereas
in RTGS the transactions are settled individually. For example, currently, NEFT operates in hourly
batches. [There are twelve settlements from 8 am to 7 pm on week days and six settlements from 8 am
to 1 pm on Saturdays.] Any transaction initiated after a designated settlement time would have to wait
till the next designated settlement time contrary to this, in the RTGS transactions are processed
continuously throughout the RTGS business hours.
Is there any minimum/maximum amount stipulation for RTGS transactions?
The RTGS system is primarily meant for large value transactions. The minimum amount to be remitted
through RTGS is Rs. 2 lakh. There is no upper ceiling for RTGS transactions.
What is the time taken for effecting funds transfer from one account to another under RTGS?
Under normal circumstances the beneficiary branches are expected to receive the funds in real time as](https://image.slidesharecdn.com/finalprojectreportfinalsubmission1-170325113948/85/HDFC-BANK-REPORT-31-320.jpg)
Uploaded bysrutakrity sahu
HDFC BANK REPORT
HDFC Bank was one of the first private sector banks established in India in 1994. It has grown to become one of the largest banks in India with over 1,400 branches and 3,295 ATMs across 528 cities. HDFC Bank offers a wide range of banking products and services to both retail and corporate customers through its wholesale and retail banking divisions. It has achieved numerous awards and recognition for its financial performance, innovation, and customer service.
More Related Content
Similar to HDFC BANK REPORT
HDFC BANK REPORT
- 1. 1 INTRODUCTION HISTORY OF BANKING HDFCwas amongst the first to receive approval from the Reserve Bank of India (RBI) to set up a bank in the private sector as part of RBI's liberalization of the Indian banking industry in 1994.The bank was incorporated in August 1994 as HDFC Bank Limited, with its registered office in Mumbai. In January 1995 the new entity commenced operations as a scheduled commercial bank. Almost exactly five years later, in February 2000, it consolidated its position in the banking industry when it merged with Times Bank Limited, another new private sector bank. The merged entity, now harboring greater depth and increased reach, had become a dynamic new force. It afforded the bank further opportunities to cross sell its products and services and leverage alternate delivery channels. HDFC Bank has, today, attained critical mass and is recognized amongst the most professionally run banks in the country. HDFC Bank began operations in 1995 with a simple mission: to be a “World Class Indian Bank.” We realized that only a single minded focus on product quality and service excellence would help us get there. Today, we are proud to say that we are well on our way towards that goal. HDFC Bank Limited (the Bank) is an India-based banking company engaged in providing a range of banking and financial services, including commercial banking and treasury operations. The Bank has a network of 1412 branches and 3295 automated teller machines (ATMs) in 528 cities and total employees is 52687 HDFC Bank was the first private sector bank to be licensed for operation In February 2000 when HDFC Bank merged with Times Bank it created history: it was the first merger in the private sector HDFC Bank was the quickest to cross the one million credit card mark HDFC Bank was the first bank in India to launch debit cards and offer mobile banking, online banking and real-time Net Banking HDFC Bank is the primary settlement bank to the major stock exchanges in the country and has the biggest market share in the settlement services to commodities exchanges.
- 2. 2 INDIAN BANKING SYSTEM INDIANBANKING INDUSTRY ANALYSIS The banking scenario in India has been changing at fast pace from being just the borrowers and lenders traditionally, the focus has shifted to more differentiated and customized product/service provider from regulation to liberalization in the year 1991 from planned economy to market. Economy, from licensing to integration with Global Economics, the changes have been swift. All most all the sector operating in the economy was affected and banking sector is no exception to this. Thus the whole of the banking system in the country has undergone a radical change. Let us see how banking has evolved in the past 57 years of independence. Reserve Bank of India Schedule Banks Non-Schedule Banks State co-op Banks Commercial Banks Central co-op Banks and Primary Cr. Societies Commercial Banks Indian Foreign Public Sector Banks Private Sector Banks HDFC, ICICI ETC ICICI etc. State Bank of India and its Subsidiaries Other Nationalized Banks Regional Rural Banks
- 3. 3 After independence in1947 and proclamation in 1950 the country set about drawing its road map for the future public ownership of banks was seen inevitable and SBI was created in 1955 to spearhead the expansion of banking into rural India and speed up the process of magnetization. Political compulsion’s brought about nationalization of bank in 1969 and lobbying by bank employees and their unions added to the list of nationalized banks a few years later. Slowly the unions grew in strength, while bank management stagnated. The casualty was to the customer service declined, complaints increased and bank management was unable to item the rot. In the meantime, technology was becoming a global phenomenon lacking a vision of the future and the banks erred badly in opposing the technology up gradation of banks. They mistakenly believed the technology would lead to retrenchment and eventually the marginalization of unions. The problem faced by the banking industry soon surfaced in their balance sheets. But the prevailing accounting practices unable banks to dodge the issue. The rules of the game under which banks operated changed in 1993. Norms or income Recognition, Assets classification and loan loss provisioning were put in place and capital adequacy ratio become mandatory. The cumulative impact of all these changes has been on the concept of state ownership in banks. It is increasingly becoming clear that the state ownership in bank is no longer sustainable. The amendment of banking regulation act in 1993 saw the entry of new private sector banks and foreign banks. TOP PLAYERS IN INDIA 1. HDFC BANK LTD 2. ICICI BANK LTD 3. STATE BANK OF INDIA LTD 4. PUNJAB NATOINAL BANK LTD 5. BANK OF BARODA LTD 6. FEDERAL BANK LTD 7. AXIS BANK LTD
- 4. 4 8. ING VYSYABANK LTD 9. IDBI BANK LTD 10. INDUSIND BANK LTD 11. YES BANK LTD
- 5. 5 2007 2008 2009 684761 1412 BRANCHES (NOS) 2007 2008 2009 1605 1977 3295 ATMs (Nos.) 2007 2008 2009 29.1 38.2 43.9 CREDIT CARDS (Nos. in Lacs)
- 6. 6 SNAP SHORT Company Background IndustryFinance - Banks - Private Sector. Business Group HDFC Group Incorporation Date 31/12/1994 Public Issue Date 31/12/1995 Face Value 10.0000 Company/Business Registration No INE040A01018 Key Officials CEO Aditya Puri
- 7. 7 MISSION, VISION ANDBUSINESS STRATEGY MISSION:- I. World Class Indian Bank II. Benchmarking against international standards. III. To build sound customer franchises across distinct businesses IV. Best practices in terms of product offerings, technology, service levels, risk management and audit & compliance. VISION STATEMENT OF HDFC BANK:- The HDFC Bank is committed to maintain the highest level of ethical standards, professional integrity and regulatory compliance. HDFC Bank’s business philosophy is based on four core values such as:- 1. Operational excellence. 2. Customer Focus. 3. Product leadership. 4. People. The objective of the HDFC Bank is to provide its target market customers a full range of financial products and banking services, giving the customer a one-step window for all his/her requirements. The HDFC Bank plus and the investment advisory services programs have been designed keeping in mind needs of customers who seeks distinct financial solutions, information and advice on various investment avenues. BUSINESS STRATEGY:- I. Increasing market share in India’s expanding banking II. Delivering high quality customer service III. Maintaining current high standards for asset quality through disciplined credit risk management IV. Develop innovative products and services that attract targeted customers and address inefficiencies in the Indian financial sector.
- 8. 8 BOARD OF DIRECTORS V.PERSON DESIGNATION VI. Mr. Jagdish Capoor Vice President VII. Mr. Aditya Puri Managing Director VIII. Mr. Paresh Sukthankar Executive Director IX. Mr. Harish Engineer Executive Director X. Mr. Keki M. Mistry Director XI. Mr. Ashim Samanta Director XII. Mr. Arvind Pande Director XIII. Mrs. Renu Karnad Director XIV. Mr. C M Vasudev Director XV. Mr. Gautam Divan Director XVI. Dr. Pandit Palande Director XVII. TOP MANAGEMENT Abhay Aima Equities & Private Banking and NRI Business Anil Jaggia Information Technology and Legal Ashish Parthasarth Treasury Bharat Shah Merchant Services
- 9. 9 BUSINESS HEADS A AsokanEmerging Enterprise Group Amit Kumar Retail Branch Banking-West 1 Anil Nath Business Banking - Working Capital & Retail Agricuture Arup Rakshit Treasury Ashima Khanna Bhat Emerging Corporate Group Ashok Khanna Retail Assets - TW Bhavesh Chandulal Wholesale Operations Biju Pillai Retail Assets - EL,PL,LAS & GOLD G Subramanian Audit & Compliance Kaizad Maneck Credit & Market Risk Mandeep Maitra H.R, Admin & Infrastructure Navin Puri Branch Banking Pralay Mondal Assets & CREDIT CARDS Rahul N Bhagat Retail Liabilities, Marketing & Direct Banking Channels Ananthanarayan Operations Sashi Jagdishan Finance Sudhir Joshi Treasury
- 10. 10 Birendra Sahu retailOperations Deepak Maheshwari Credit and Market Risk Gsv Surya Prasad Information Technology Harpreet Singh NRI Business Jimmy M Tata Corporate Banking Munish Mittal Information Technology Nandkishor Laxman Financial Institution Group Nitin Subramanya Equities and Private Banking Parag Rao Credit Cards Rajender Sehgal Financial Institution Group Rohit Gaurav Marketing Sanjay B Dongre Legal Sanjeev Patel Direct Banking Channel Tarini Vaidya Treasury
- 11. 11 ACHIEVEMENTS 2016 Dun & BradstreetCorporate Awards 2016 HDFC Bank wins Dun & Bradstreet Corporate Award 2016 in the Banking sector The Financial Express India's Best Banks Awards 2015 - Profitability: Rank 1 - Efficiency: Rank 1 - Strength & Soundness: Rank 1 Outlook Money Awards 2015 - Best Bank of the year : Runner up - Winner : Institutional Financial Distributor of the year Pension Fund Regulatory and Development Authority awards for Atal Pension Yojana - Best Performing Bank - Maximum APY Subscribers - Best Performing Bank in the Private sector Banks category - Best Performing Bank : Atal Pension Yojana Carnivals in Private Sector Banks Business Today KPMG India's Best Banks 2015 Awards Barron's World's Top 30 CEOs Mr. Aditya Puri in Barron's Top 30 Global CEOs for 2nd year IBA Awards HDFC Bank wins prestigious IBA Banking Technology Awards Business Today Best Companies to Work for in India NABARD Award Best Bank in JLG-Bank Linkage programme in Assam Business Today - KPMG India's Best Bank HDFC Bank wins Bank of the year and Best Digital Banking Initiative awards NABARD Award - The Best Bank in SHG Credit Linkage in Tamil Nadu HDFC Bank wins NABARD Award 2015
- 12. 12 National Payments ExcellenceAwards 2015 HDFC Bank wins NPCI National Payments Excellence Awards Business Today Award Best CEO Award - Mr. Aditya Puri Kerala's State Forum of Bankers' Club Award Best Bank Branch FinanceAsia Awards Best Equity Deal in Asia Award IDC Insights Award 2015 Excellence in Customer Experience QualTech Award HDFC Bank wins Award at 27th QIMPRO Convention Lean Sigma project competition Best Case Study Award IDRBT Banking Technology Excellence Awards 2014-15 Best Bank Award for Cyber Security Risk Management among Large Banks FinanceAsia Country Awards 2015 - Best Asian Bank - Best Domestic Bank - India Forbes Asia Fab 50 Companies List for the 9th year AIMA Managing India Awards 2015 - Business Leader of the Year - Aditya Puri Barron's - World's 30 Best CEOs - Mr Aditya Puri Finance Asia poll on Asia's Best Companies 2015 - Best Managed Public Company - India' Best CEO- Aditya Puri Best Corporate Governance- Rank 3 Best Investor Relations- Rank 3 J. P Morgan Quality Recognition Award - Best in class straight Through Processing Rates 2014 Euromoney - HDFC Bank wins Best Private Banking Services for Super affluent clients for 5 years in a row at Euromoney Awards Euromoney Private Banking and Wealth Management Survey 2015 - Best Private Banking Services award for Net-worth-specific services category for Super affluent clients (US$ 1 million to US$ 5 million). - Best Private Banking Services award Asset Management FE Best Bank - Best Bank in the New Private sector
- 13. 13 Awards - Winner- Profitability - Winner - Efficiency Business Today - KPMG Study 2014 - Best Large Bank - Overall - Best Large Bank - Growth Businessworld- PwC India Best Banks Survey 2014 - Best Large Bank - Fastest Growing Large Bank Asiamoney FX Poll 2014 - Best Domestic Provider of FX options - Best Domestic Provider of FX products & Services - Best Domestic Provider of FX research & market coverage - Best Domestic provider for FX Services The Asian Banker Strongest Bank in India in the Asian Banker 500 (AB 500) Strongest Bank by Balance Sheet Ranking 2014 Dun & Bradstreet - Polaris Financial Technology Banking Awards 2014 - Best Bank - Managing IT Risk (Large Banks) - Best Bank - Mobile Banking (Large Banks) - Best Bank - Best IT Team (Private Sector Banks) Forbes Asia Fab 50 Companies List for the 8th year BrandZ TM Top 50 Most Valuable Indian Brands study by Millward Brown India's Most Valuable Brand Finance Asia Country Awards 2014 and poll on India's Top Companies - Best Bank - India - Best CEO- Rank 1 - Best CSR - Rank 1 - Best CFO - Rank 2 Asiamoney Best of Best Domestic Banks - India Dun & Bradstreet - Manappuram Finance Limited Corporate Award 2014 Best Corporate in Banking Sector 2013 Asiamoney - Best Domestic Bank in India - Best Local Cash Management Bank in India
- 14. 14 - Aditya Puri- Best Executive in India Institute for Development and Research in Banking Technology Awards - Best Bank - Managing IT Risk (Large Banks) - Best Bank - Mobile Banking (Large Banks) - Best Bank - Best IT Team (Private Sector Banks) Businessworld Best Bank in India (Large Banks) Guinness World Record A GUINNESS WORLD RECORDTMcreated for the Largest Blood Donation Drive across multiple venues, in a single day Finance Asia Country Awards for Achievement Best Bank - India IBA Banking Technology Awards 2012-13 - Best Technology Bank of the year - Winner - Best Internet Bank - Winner - Best Customer Management Initiative - Winner - Best use of Mobility Technology in Banking Business Standard Mr Aditya Puri - Banker of the Year 2013 Business Today- KPMG Best Banks Survey 2013 Best Bank 2013 Business India Best Bank 2013 Global Finance Survey -World's Best Banks 2013 Best Bank in India Outlook Money Awards 2013 Best Bank in Large Banks Category IBA Innovation Awards Most Innovative use of Technology Dun & Bradstreet Polaris Financial Technology Banking Award 2013 - Best Private Sector Bank Technology Adoption - Best Private Sector Bank Retail - Overall Best Private Sector Bank Institutional Investor - Best Bank in Asia - Mr. Aditya Puri - Best CEO
- 15. 15 Forbes Asia Fab 50Companies List for the 7th year Sunday Standard Best Banker Awards - Best Private Sector Bank: Large - Safest Bank: Large - Mr. Aditya Puri: Top Achiever UTI Mutual Fund CNBC TV 18 Financial Advisory Awards 2012 Best Performing Bank - Private Asia Money 2013 - Best Domestic Bank in India - Mr. Aditya Puri: Best Executive in India MACCIA Awards 2013 Best in Financial Services: Bank Category Dun & Bradstreet Corporate Awards 2012 Best in Banking sector NDTV Profit Business Leadership Awards 2012 Winner in the banking category NASSCOM CNBC–TV18 IT Innovation Award Best IT Driven Innovation in Banking (COMMERCIAL) The National Quality Excellence Awards Best Customer Service Result FE Best Bank Awards - Best Bank: New Private sector - Best in Strength & Soundness - Mr. Aditya Puri: Best Banker Skoch Financial Inclusion Awards 2013 Organization of the Year
- 16. 16 IINNTTEEGGRRAATTEEDD FFIINNAANNCCIIAALL SSEERRVVIICCEESS SECURITISATION FutureActivities DISTRIBUTION HDFC CHUBB GENERAL INSURANCE CO. LTD.
- 17. 17 BUSINESS SEGMENT HDFC Bankoffers a wide range of commercial and transactional banking services and treasury products to wholesale and retail customers. The bank has three key business segments: Wholesale Banking Services: The Bank's target market ranges from large, blue-chip manufacturing companies in the Indian corporate to small & mid-sized corporate and agri-based businesses. For these customers, the Bank provides a wide range of commercial and transactional banking services, including working capital finance, trade services, transactional services, cash management, etc. The bank is also a leading provider of structured solutions, which combine cash management services with vendor and distributor finance for facilitating superior supply chain management for its corporate customers. Based on its superior product delivery / service levels and strong customer orientation, the Bank has made significant inroads into the banking consortia of a number of leading Indian corporate including multinationals, companies from the domestic business houses and prime public sector companies. It is recognized as a leading provider of cash management and transactional banking solutions to corporate customers, mutual funds, stock exchange members and banks. Retail Banking Services: The objective of the Retail Bank is to provide its target market customers a full range of financial products and banking services, giving the customer a one-stop window for all his/her banking requirements. The products are backed by world-class service and delivered to the customers through the growing branch network, as well as through alternative delivery channels like ATMs, Phone Banking, Net Banking and Mobile Banking. The HDFC Bank Preferred program for high net worth individuals, the HDFC Bank Plus and the Investment Advisory Services programs have been designed keeping in mind needs of customers who seek distinct financial solutions, information and advice on various investment avenues. The Bank also has a wide array of retail loan products including Auto Loans, Loans against marketable securities, Personal Loans and Loans for Two-wheelers. It is also a leading provider of Depository Participant (DP) services for retail customers, providing customers the facility to hold their investments in electronic form.
- 18. 18 HDFC Bank wasthe first bank in India to launch an International Debit Card in association with VISA (VISA Electron) and issues the Master card Maestro debit card as well. The Bank launched its credit card business in late 2001. By September 30, 2005, the bank had a total card base (debit and credit cards) of 5.2 million cards. The Bank is also one of the leading players in the "merchant acquiring" business with over 50,000 Point-of-sale (POS) terminals for debit / credit cards acceptance at merchant establishments. Treasury: Within this business, the bank has three main product areas - Foreign Exchange and Derivatives, Local Currency Money Market & Debt Securities, and Equities. With the liberalization of the financial markets in India, corporate need more sophisticated risk management information, advice and product structures. These and fine pricing on various treasury products are provided through the bank's Treasury team. To comply with statutory reserve requirements, the bank is required to hold 25% of its deposits in government securities. The Treasury business is responsible for managing the returns and market risk on this investment portfolio. DIGITAL BANKING SERVICES 1. PAY WITH PAYZAPP:- All payments, One App, One Click HDFC Bank PayZapp, a complete payment solution, giving you the power to pay in just One Click. With PayZapp, you can shop on your mobile at partner apps, buy movie tickets, music and groceries, compare and book flight tickets and hotels, shop online and get great discounts at SmartBuy, send money to anyone in your contact list, pay bills and recharge your mobile, DTH and data card. So link your Debit and Credit Card to PayZapp and enjoy the most convenient and secure way of payment.
- 19. 19 2. PAYMENT VIASMARTHUB:-
- 20. 20 SmartHub is acomprehensive and integrated payment solution for merchants to now collect payments through multiple payment modes. Payment modes include Debit Cards, Credit Cards, Multiple Bank Net Banking, IMPS, NEFT, RTGS, Cash, Cheques and Demand Draft. Through the SmartHub platform, merchants can now have a one view of monies collected through all modes of payment in one view. Comprehensive dashboard gives the merchant an in-depth information on nature of transaction, summaries and reconciliation. The solution is packed with features such as payment alerts, online response, splitting of payments to various heads to name a few. The solution offers various merchants need based customization. The admin access can be designed to offer user access management within merchant's organization. BENEFITS:- MERCHANT SERVICE: Safe, Secure & Convenient mode of Fees Collection across all Geographies. Single window for collection of all type of Payment heads. eg. Tution fees/ Hostel fees/ Canteen fees in case of schools Integration is not mandatory - Option of data Sharing by way of simple excel file upload Website is not mandatory - Bank will create a Micro site with merchant branding Supports all wide payment options including Credit Card, Debit Card, Multiple Bank Net Banking and Challan based payments viz, Cash / Chq / DD / NEFT / RTGS Ability to send online response to the merchant and update their database Integrated reports across all Payment Modes for easy reconciliation Option to split payment into different heads for settlement Listing on Payments Page of HDFC Bank Website Invoice based Payment Links through SMS / Email to payers Payment Solutions for Customers Single platform for all modes of payment. Secure & convenient Option to Register and Pay or Quick Pay Mobile Optimized Pay Page for ease of payment through Smart Phones Payment Due Date Reminders on SMS / Email Option to View Payment History and Download Receipts Option of Recurring Payments / Equated Monthly Installments Smart Hub Education Smart Hub Education solution is customized to suit the need of Schools, Colleges, Universities, and any educational institution collecting funds from Students/Parents spread across a wide geography. Multiple modes of payments on a single platform is the key feature of the solution. The Solution gives the payers viz. Students, Parents and Guardians ease of payment of the amounts due to the education institution basis their preference
- 21. 21 The solution offersseamless service to education institution with a capability for the institution to accept multiple payment modes and real time data validation. Education institution saves a lot of administrative work and reconciliation hassles through Integrated MIS reports across multiple modes of payment. Smart Hub Government SmartHub Government is an end to end solution to Government departments with a need to collect various fees and taxes from the consumers across wide geographies. Consumers can now make hassle free payments smartly through the SmartHub solutions. No more long queues. Government departments can now save a lot of administrative work and reconciliation hassles through Integrated MIS reports across multiple modes of payment. For Departments not currently in the online space, the Bank facilitates micro site for accepting payments. The payments page can be cobranded with the Government department’s branding thus enabling the department to create their presence in the online space. SmartHub solutions supports multiple modes of payments viz. Debit Cards, Credit Cards, Net Banking and challan based payments including NEFT, RTGS, Cheque, Demand Draft and Cash. The wide range of payment options would facilitate timely collection of amounts due to the department. Furthermore the department can benefit from the SMS and email alert feature with the payment link to the payers. This feature enables the payers to complete their payments on the move. PAY UTILITY BILLS AND PREMIUM: PAYNOW:-PayNow isan instantsolution.Use yourHDFC BankCreditCard to make quickand easybill paymentson the HDFC Bank website. REGISTER AND PAY:- Register&Pay is an extremely easy, safe way to centralize and view your bills. All you need is a HDFC Bank Credit Card. Complete the short registration, and you’re ready to go. Autopay: Make the most of another feature of Register &Pay - Auto Pay. Make all your payments automatic with your HDFC Bank Credit Card to enjoy even more seamless bill payment process. Transaction fee would be waived off for all bills that are converted to "Auto Pay" CHARGES:- No Registration fee. For each payment transaction, there is a nominal fee of Rs. 10 (plus taxes) IMPORTANT THINGS TO KNOW:- Submit the correct bill details for registration. Payments can only be made for the list of billers mentioned. Only HDFC Bank Visa and Master Card will be accepted. Submit the correct bill details for registration so the biller can raise your bills. In the case of any disputes, the claimant will have to settle the matter with the utility company. HOW TO REGISTER?
- 22. 22 Just create aone-time login account. Then you can continue to add and delete billers from the list provided. When it’s time to make a payment, select the biller and enter the details required. You then check the amount due on your bill, and click on the payment option to make an automatic payment with your HDFC Bank Credit Card. With Register Pay, you can also make part or interim payments. It does depend on the terms of the individual billers, but consider how this could work for your cell phone account, for example. Just check the payment page of individual billers to assess the flexibility offered. SMART PAY:- Smart Pay involves initiating a simple Standing Instruction on your Credit Card to ensure that you pay your bills on time every month. In addition, when you pay with your Credit Card you can enjoy a credit free period and Reward Points/Cash Back depending on the Credit Card you have. Why use Smart Pay? Smart Pay is the smartest way to pay your utility bills using your Credit Card. BENEFITS:- Cash Back gets posted in the following statement cycle of the transaction. Smart Pay needs to be active at the time of cash back posting. If Smart Pay is not active, cash back would not get posted. Simple Registration Process: Offline: You need to fill the application form and attach your latest self-attested utility bill along with the form and send it to us. We will process the form and then inform you before paying your bills. Provide the correct biller details for processing the request. Online: You can log into Net Banking. (Cards>Credit Cards>Transact>SmartPay) For registration done on and before 23rd of the month, service start date will be 1st of subsequent month. And registration done after 23rd, the Service Start Date will be 1st of next subsequent month. Information alerts to keepyou aware: We send you SMS and email alerts to keep you informed about the status of your bills. The bill will be paid 8days before the due date .You will be kept informed at every stage of your billing process. This is why we ask you to share your mobile numbers. It is mandatory for registration. Set your own limit on payment of mobile bills: We provide you with the option to pay as much as you want to pay. Set your limits for the maximum amount you want to pay on your mobile bills through Smart Pay. CHARGES:-There is no cost for this service and this is absolutely free for the customer. Any discrepancy on the bill amount, raised by the biller, customer needs to raise with the biller and HDFC Bank will not be responsible / liable for the same. VISA BILL PAY:- Tired of keeping a track of multiple bills and multiple due dates? Here is a solution with HDFC Bank’s Visa Bill Pay. This service from Visa and HDFC Bank lets you pay your bills online, with your existing HDFC Bank Visa Debit / Credit Card, making it simple, fast and secure.
- 23. 23 IS VISABILL PAY IS SAFE? You can be sure that the payments made with Visa BillPay are safe and secure. That’s because they are secured, encrypted transactions, made with your HDFC Bank Visa Credit or Debit card. WHAT ARE MY PAYMENT OPTIONS? There are two convenient services to choose between, depending on your requirements.Pay Right Away Service –Just select the biller you want to pay, enter details of your bill and payment, and authorize the transaction with your HDFC Bank Visa Credit or Debit card. Register and Pay Service– There is a short registration required here, but you will only need to enter your biller details once. Using this option, you will receive an electronic bill summary at Visa Bill Pay every billing cycle. This is in addition to your physical bill. You will also be sent email alerts, informing you of the amounts needing to be paid, and reminders in the case of overdue payments. Bill Pay plus-Net Banking Pay bills, recharge mobile or DTH connections from the comfort of your home or office. Do away with cheques, late payments and lost bills, and enjoy the convenience. Why use Bill Pay plus? With Bill Pay plus you can easily pay all your bills like: Electricity Bills Gas Bills Mobile Bills DTH/prepaid mobile recharge Landline and Internet Bills Insurance Premiums Other bank Credit Card bills What are the benefits? No more waiting in queues , issuing cheques or late payment hassles Consolidated view of all billers and payment history Make all payments and recharges at one place Get SMS Alerts for bill presentments, payments etc. Access to over 250 billers across categories Pay bills/recharge using your linked HDFC Bank Credit / Debit Card and avail credit period/reward points / Cash Back benefits, as applicable on your card. Avail of automatic payments by setting a standing instruction up to a defined amount threshold or schedule payments at a later date WHICH BILLS CAN BE PAID? With Bill Pay plus you can pay for Electricity, Gas, Mobile, Telephone, Insurance Credit Card and Mutual Fund under Net Banking. DTH/PREPAID MOBILE RECHARGE:-
- 24. 24 Now, recharge yourDTH and prepaid mobile phones through your Net Banking account's Bill pay plus With HDFC Bank's DTH/ Prepaid Mobile Recharge under Net Banking, you can skip the hassles of withdrawing cash and searching for a retailer. Now you can quickly and conveniently recharge - anytime, anywhere. Process: To register, log into Net Banking and click on the Bill Pay & Recharge and then click Continue Select DTH registration or Mobile Registration in the left panel Fill in your details, select the bank account and complete the process* * It would take up to 12 hours to activate the registration of a new biller. To recharge, log into Net Banking and click on the Bill Pay & Recharge Click on DTH Recharge or Mobile Recharge and enter the top-up amount. Select your bank account number and confirm the details entered How do I delete my billers? There are 2 ways to delete 1)You can delete your biller online by logging into Net Banking ---> Bill Pay & Recharge Tab---> View/Delete Billers OR 2) You can visit your HDFC Bank branch and submit an application to delete the selected biller from the Bill Pay plus service. Will I have a confirmation of my payment using Bill Pay? You are given a reference number for successful payments. Your account statement will also include the details of your transaction. Will you let me know when my bill has been uploaded? You will receive an SMS Alert to your mobile number registered with HDFC Bank once your utility bill has been received from biller and processed in the Bill Pay plus system. SMS on bill presentment is available for only those billers who provide the bank with electronic bill details. Please note we are totally dependent on the utility company for receiving the billing details. How do I register for Bill Pay Plus? There are four ways to register: Am I eligible to use the service? All savings account holders (single, joint, with either or survivor mandate) and sole proprietorship current account holders are eligible to use Bill Pay Online. Direct Pay-NetBanking Why use DirectPay? Shop online easily Use your Savings or Current account Make secure transactions What are the benefits of DirectPay? You can do more than shop – use DirectPay to organize Air tickets, pay your mobile phone bill, or pay your insurance premium
- 25. 25 All you needis an HDFC Bank account and a registration for Net Banking with Third Party Transfer (TPT) registration. How safe is Direct Pay? You don’t need to worry about Direct Pay. That’s because HDFC Bank offers the highest level of security available. It’s called Secure Socket Layer, or SSL encryption, and it means that your NetBanking details are kept completely confidential. Your customer ID and password cannot be viewed by the merchant, and we don’t share your details with a third party. Remember, we like to keep it simple, but we take your security seriously. How do we know which websites offers Direct Pay facility? Decide what you want to pay for In the checkout process, select HDFC Bank’s Direct Debit / NetBanking as your option Authorize the transaction using your Customer ID and NetBanking password When your payment is authorized, your purchases are debited directly to your account, and credited to the account of the provider (or website) from where you are shopping. What if you are a resident of Secunderabad or Hyderabad? If you are a resident of Hyderabad or Secunderabad, you can take advantage of HDFC Bank’s tie-up with Eseva, a unique, integrated service launched by the government of Andhra Pradesh. Now you can pay your electricity bills, water rates and municipal taxes with Direct Pay. Telephone bills will also be included soon. Best of all, payments made with Direct Pay are updated in the databases of the utility companies in a real-time basis. INSTA PAY- NET BANKING:- With InstaPay, you can skip the hassles of registration. Pay bills, donate to charities or subscribe to magazines from the comfort of your home or office. Why use InstaPay? Benefit from the convenience of easy, at-home payment. No need to stand in queues or handle cheques Pay bills without wasting time on registration How does it work? To use InstaPay, you need: Your NetBanking Password Your bill details What is Insta Pay all about? Organize your bills at home or at work, hassle free. All you need are the bill details and your NetBanking password. What do we need to know? When making payments to Electricity companies remember that transactions must be completed at least two days before the due date.The right details are important. Incorrect information could lead to wrong or incomplete payments. In this case, you will need to follow it up with the relevant Utility Company or service provider.
- 26. 26 What isPrepaid Mobile Recharge? With HDFC Bank’s Prepaid Mobile Recharge you can: Pay directly from your bank account Avoid running out of credit Pay from the comfort of your home or office What are the benefits? No need to withdraw cash Recharge in just a few second. Prepaid Mobile recharge on the internet:- Recharge your mobile, right here on the HDFC Bank website. You can pay directly from your bank account, and avoid withdrawing cash. Simply go to the Recharge Page, and follow these steps: Select your mobile operator name, enter your mobile number, and enter the amount you would like to top-up. Now confirm the payment, by logging into NetBanking using your Customer ID and IPIN (your NetBanking password). Your phone will be recharged in just a few seconds! (The timing depends on the option chosen). BILL PAY-PHONE BANKING:- Opt for the convenience of paying bills from anywhere and anytime through our PhoneBanking facility. Now get complete freedom from writing cheques, late payments and lost bills. Why use BillPay - PhoneBanking? Use convenience at its best to pay: Telephone Bills Electricity Bills Mobile Bills Insurance Premiums Mutual Fund Premiums Benefits No more waiting in queues, No more issuing cheques No more late payment hassles Convenience at its best o No more queues o No more cheques o No more late payments o No more payments to agents o No more lost bills Payments can be made right up to the due date. Check your bill amount before you make any payments to ensure that you pay the exact amount you want to. Please note the discount mentioned below for Bill Pay Location Biller Name Offer
- 27. 27 Mumbai Reliance Energy0.5% discount on bill amount, subject to a maximum discount of Rs. 250 per bill Which bills we can pay? Depending on the city you reside in you can use BillPay – PhoneBanking to pay your bills for 5 different electricity consumer numbers, 5 different phone (landline + mobile) numbers and 5 different insurance policy numbers. How do we pay bills? To pay your bills with BillPay - PhoneBanking you need to: Dial the PhoneBanking Number in your city Select the bill payment option on IVR Select the bill to be paid Enter the amount and confirm your transaction PAY BILLS- ATM:- Pay bills at your convenience, using your HDFC Bank ATM. Avoid the hassles of cheques, late payments and lost bills, and make your payments easily and safely. Are Credit Card bill payments your constant worry? Forget the queues and cheque payments, because you can now pay your HDFC Bank Credit Card bills through various convenient channels. Be it from your mobile phone or NetBanking, choose a mode that suits your need! Why pay your Credit Cards bill online? It’s free You can make payments from non-HDFC Bank accounts Over 49 banks are part of this facility How can you pay your HDFC Bank Credit Card bills? You can pay through: HDFC Bank NetBanking Non-HDFC Bank NetBanking HDFC Bank Mobile App. What payment channels can we use and how? NetBanking HDFC Bank NetBanking - HDFC Bank savings/current account holders can register for NetBanking and transfer the outstanding Credit Card amount online. To link your Credit Card to NetBanking, please log in to your HDFC Bank NetBanking account and link using your Credit Card ATM PIN. Non-HDFC Bank NetBanking - You can now make your Credit Card payments online from any other bank account, if you do not have an account with HDFC Bank. HDFC Bank MobileBanking Apps Make sure you have downloaded and installed the HDFC Bank MobileBanking Apps on your phone and enabled internet access. Log in to the Mobile App using your Customer ID and go to the ‘Credit Card’ tab, choose ‘Credit Card Payment’ and make your payments using your HDFC Bank Savings Account
- 28. 28 HDFC Bank MobileBankingthrough Browser Log in to your Netbanking account using MobileBanking through Browser (www.m.hdfcbank.com). Go to the ‘Credit Card’ tab, choose ‘Credit Card Payment’ and make the payments using your HDFC Bank Savings Account.> ATM Funds Transfer All you have to do is walk in to any HDFC Bank ATM in India, at any time and transfer the bill amount from your Savings or Current Account to your Credit Card Account NEFT/ Visa Money Transfer (for other bank account holders) You can transfer funds from any other bank account to your HDFC Bank Credit Card account electronically. Please contact your bank for more details on NEFT. Use IFSC Code HDFC0000128 for card payment through NEFT (please prefix 00 to your 14 digit Diners Club Card Number). What are the other payment options? Autopay You can provide standing instructions to debit your HDFC Bank Account automatically for either the minimum amount due or the total monthly outstanding amount on your Credit Card. Your account with HDFC Bank should be a sole or a joint account with an 'any' or 'either' signing mandate. Over the counter Cash Payment Walk into any HDFC Bank branch and make your Credit Card payment by cash. Note: Cash payments at branches/ATMs will be charged a cash processing fee of Rs. 100/- per payment. Cheque Payment You can deposit a local cheque, having made it payable to the HDFC BANK Card A/c (you should mention your Credit Card number) at any of our drop boxes located at ATMs and branches in your city. HDFC Bank has an extensive network of 2,201 branches and over 7,346 ATMs across India. Local cheque payments will be credited to your Card Account in 3 working days. To locate the Branch nearest to you, click and for the nearest ATM. NON HDFC BANK ACCOUNT:- Make your payments to HDFC bank credit card through 3 simple steps:- 1. Provide your HDFC bank credit card payment details Enter your HDFC Bank credit card number and Payment amount. Select your net banker from drop-down and click on PAY. You will be securely redirected to bank payment interface of your chosen net bank option. 2. Confirm payment (at bank) Enter your authentication details[viz user id/ password] Confirm your payment amount to HDFC Bank credit card. Your account will get debited online. 3. Receive online confirmation You will receive an online confirmation and a transaction reference number. You will also receive an online acknowledgement of your transaction( if email id provided) How do you register for Standing Instruction on Debit Card? For New Bill & SI on Debit Card registration through NetBanking: STEP 1: Log on to NetBanking > BillPay & Recharge > Add Biller > Enter new Biller details STEP 2: Select Standing Instruction and the Debit Card option. STEP 3: Enter Debit Card (enter expiry date in MM / YYYY format) details and click confirm to set the Standing Instruction For already RegisteredBills on BillPay to register for SI on Debit Card:
- 29. 29 STEP 1: Logon to NetBanking > Go to BillPay & Recharge > Standing Instruction STEP 2: Click on Set/ Modify/Delete to select the Bill for which you want to set Standing Instruction for. STEP 3: Click on Set, enter the Debit Card (enter expiry date in MM / YYYY format) details and Confirm. For Prepaid recharge registration through NetBanking: STEP 1: Register through Netbanking> BillPay & Recharge > Mobile/DTH registration STEP 2: Select “Set” against the biller to register for SI on Debit Card under Standing Instruction > Set/Modify/Delete. STEP 3: Enter the Recharge amount & frequency STEP 4:Select Debit Card no. , Expiry Date & Confirm. Or Call PhoneBanking Standing Instructions for Prepaid recharges cannot be registered through PhoneBanking. What bills can I pay with Standing Instruction facility? Bills such as Utility (Electricity, Gas, Water, etc.), Telecom (Postpaid mobile and Landline) bills and Insurance premium payments can be made. To know which bills can be registered for Standing Instructions on your Debit Card, kindly select your location. Payment overdue loan:- Make your payments to HDFC Bank overdue loan payment in 3 simple steps. 1. Provide your HDFC bank loan details. Enter your HDFC Bank overdue loan account number and date of birth. Select your net banker from Drop-down and click on PAY. You will be securely redirected to the bank payment interface of your chosen net banking option. 2. Confirm payment (at Bank) Enter your authentication details [viz user/ password]. Confirm your payment amount towards your HDFC Bank loan amount. Your account will get debited online. 3. Receive online confirmation You will receive an online confirmation and a transaction reference number. FUND TRANSFER:- e-monies National Electronic Funds Transfer:- With e-Monies National Electronic Funds Transfer you can transfer funds and make Credit card payments to any bank across India. With this service your transactions are easier, and, with fewer restrictions, they reach further than before. What is e-Monies Electronic Funds Transfer? A nation- wide funds transfer system, supporting the transfer of funds from any bank branch to any other bank branch, anywhere in India. NEFT Timing at branches & NetBanking What are the benefits of Electronic Funds Transfer?
- 30. 30 E-Monies National ElectronicFunds Transfer is: Easier – no queues Faster – no demand drafts, cheques or letters Convenient - handle Credit card payments from home. To add a beneficiary – Both the NetBanking and Third Party Funds Transfer facilities should be enabled. (If you’re not yet registered, just fill the form at your closest HDFC Bank branch). You should have your beneficiary’s IFSC handy. You can get this from the beneficiary bank. When the above is complete you can follow these steps: Step 1 - Log into HDFC Bank NetBanking, using your Customer ID and Password Step 2 – Go to Fund Transfer tab. Step 3 - Click ‘Add a Beneficiary’, and then select Beneficiary Type – Transfer to other bank Step 4 – Enter the beneficiary account or Credit card number Step 5 – Select the IFSC, using the bank and branch name. Now you can add the beneficiary. Remember, this is a one-time process. Step 6 – Click ‘Add’, then ‘Confirm’ Step 7 – Authenticate yourself at the secure access step, and wait for your confirmation message Post activation of a beneficiary, you can transfer a maximum of Rs. 100,000/- to each beneficiary for first 2 days. One thing to note – After completing the addition of the beneficiary it will take 30 minutes for the details to be added to the list of beneficiaries. To make your funds transfer/Credit card payment – Step 1 – Go to Fund Transfer tab, and click Transfer to other bank Step 2 – Select account, beneficiary, and enter the relevant details. Step 3 – Accept the Terms and Conditions Step 4 – Review the details, and, if all is correct, confirm to complete the process. Credit card payments Credit card payments can be completed easily through HDFC Bank’s NEFT service under NetBanking. There are a few points to note: You need to have the NetBanking and Third Party Funds Transfer facilities enabled (If you’re not yet registered, just visit your nearest HDFC Bank branch and fill the form). The Credit card issuing bank must be enabled to receive payments via NEFT The IFSC should be obtained from the Credit card issuing bank (without the correct IFSC, the transaction will be rejected) RTGS funds transfer:- Real Time Gross Settlement’, RTGS, is the fastest possible money transfer system through the banking channel. Because settlements are made in real time, transactions are not subject to any waiting periods. With RTGS, transferring money becomes an easier, faster process. What is RTGS Funds Transfer?
- 31. 31 An inter-bank fundstransfer system that makes transactions in ‘real time’ RTGS Timing at branches & NetBanking What are the benefits? Speed – transfers in real-time Faster settlement cycles – no more inter-bank or clearing house settlement issues Wider boundaries – no geographical limitations within India. RTGS Funds Transfer process RTGS Funds Transfer is both fast and convenient. Go to Funds Transfer and select ‘Transfer to other bank (using RTGS)’ Add the beneficiary’s details Complete the transfer details (the sender and recipient information) Confirm your transaction Is there a fee? RTGS transactions are charged as below: Rs 2 lakh to Rs 5 lakh - Rs. 25 (exclusive of taxes) per transaction Above Rs 5 lakh - Rs. 50 (exclusive of taxes) per transaction What is RTGS System? The acronym 'RTGS' stands for Real Time Gross Settlement, which can be defined as the continuous (real-time) settlement of funds transfers individually on an order by order basis (without netting). 'Real Time' means the processing of instructions at the time they are received rather than at some later time; 'Gross Settlement' means the settlement of funds transfer instructions occurs individually (on an instruction by instruction basis). Considering that the funds settlement takes place in the books of the Reserve Bank of India, the payments are final and irrevocable. How RTGS is different from National Electronics Funds Transfer System (NEFT)? NEFT is an electronic fund transfer system that operates on a Deferred Net Settlement (DNS) basis which settles transactions in batches. In DNS, the settlement takes place with all transactions received till the particular cut-off time. These transactions are netted (payable and receivables) in NEFT whereas in RTGS the transactions are settled individually. For example, currently, NEFT operates in hourly batches. [There are twelve settlements from 8 am to 7 pm on week days and six settlements from 8 am to 1 pm on Saturdays.] Any transaction initiated after a designated settlement time would have to wait till the next designated settlement time contrary to this, in the RTGS transactions are processed continuously throughout the RTGS business hours. Is there any minimum/maximum amount stipulation for RTGS transactions? The RTGS system is primarily meant for large value transactions. The minimum amount to be remitted through RTGS is Rs. 2 lakh. There is no upper ceiling for RTGS transactions. What is the time taken for effecting funds transfer from one account to another under RTGS? Under normal circumstances the beneficiary branches are expected to receive the funds in real time as
- 32. 32 soon as fundsare transferred by the remitting bank. The beneficiary bank has to credit the beneficiary's account within two hours of receiving the funds transfer message. Would the remitting customer receive an acknowledgement of money credited to the beneficiary's account? The remitting bank receives a message from the Reserve Bank that money has been credited to the receiving bank. Based on this the remitting bank can advise the remitting customer through SMS that money has been credited to the receiving bank. Would the remitting customer get back the money if it is not credited to the beneficiary's account? When? Yes. Funds received by a RTGS member for the credit to a beneficiary customer's account, will be returned to the originating RTGS member within two hours of the receipt of the payment at the PI of the recipient bank or before the end of the RTGS business day, whichever is earlier, if it is not possible to credit the funds to the beneficiary customer's account for any reason e.g. account does not exist, account frozen, etc. Once the money is received back by the remitting bank, the original debit entry in the customer's account is reversed. Till what time RTGS service window is available? The RTGS service window for customer's transactions is available to banks from 9.00 hours to 16.30 hours on week days and from 9.00 hours to 14:00 hours on Saturdays for settlement at the RBI end. However, the timings that the banks follow may vary depending on the customer timings of the bank branches. What about Processing Charges/Service Charges for RTGS transactions? With a view to rationalize the service charges levied by banks for offering funds transfer through RTGS system, a broad framework has been mandated as under : Inward transactions - Free, no charge to be levied. Outward transactions - Rs. 2 lakh to Rs. 5 lakh - not exceeding Rs. 30 per transaction; Above Rs. 5 lakh - not exceeding Rs. 55 per transaction. What is the essential information that the remitting customer would have to furnish to a bank for the remittance to be effected? The remitting customer has to furnish the following information to a bank for initiating a RTGS remittance : Amount to be remitted Remitting customer's account number which is to be debited Name of the beneficiary bank and branch Name of the beneficiary customer Account number of the beneficiary customer Sender to receiver information, if any The IFSC number of the receiving branch
- 33. 33 How wouldone know the IFSC code of the receiving branch? The beneficiary customer can obtain the IFSC code from his bank branch. The IFSC code is also available on the cheque leaf. The list of IFSCs is also available on the RBI website (http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB0112.xls). This code number and bank branch details can be communicated by the beneficiary to the remitting customer. Do all bank branches in India provide RTGS service? No. All the bank branches in India are not RTGS enabled. Presently, there are more than 100000 RTGS enabled bank branches. The list of such branches is available on RBI website at:http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB0112.xls Is there any way that a remitting customer can track the remittance transaction? It would depend on the arrangement between the remitting customer and the remitting bank. Some banks with internet banking facility provide this service. Once the funds are credited to the account of the beneficiary bank, the remitting customer gets a confirmation from his bank either by an e-mail or SMS. Customer may also contact RTGS/NEFT Customer Facilitation Centres of the banks, for tracking a transaction. How can a remitting customer know whether the bank branch of the beneficiary accepts remittancethrough RTGS? For a funds transfer to go through RTGS, both the sending bank branch and the receiving bank branch would have to be RTGS enabled. The lists are readily available at all RTGS enabled branches. Besides, the information is available at RBI website (http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB0112.xls). Considering that more than 100000 branches at more than 20,000 cities/towns/taluka places are covered under the RTGS system, getting this information would not be difficult. Visa CardPay:- Pay a VISA Credit card bill issued by any bank in India using HDFC Bank’s VISA CardPay. No branch queues, no waiting, no issuing cheques. Just fast, safe payments, when and where you need them. The service is convenient to use and can be accessed from the comfort of your home/office. Why use Visa CardPay? Pay bills of multiple Visa Credit Cards issued by any bank Pay from the comfort of your home or office What are the benefits? Make safe payment anytime Payment at a 'negligible cost' To Pay through Visa CardPay, please follow the steps listed below Step 1: Log into NetBanking Step 2: Click Third Party Transfer Tab Step 3: Choose Visa CardPay and fill details
- 34. 34 What’s theprocess? Visa CardPay is fast, safe and simple. Log onto NetBanking Enter your Customer ID and Password Go to Third Party Funds Transfer, and select Visa CardPay Enter the transfer details, including the sender and recipient information Confirm the transaction Credit the beneficiary’s card Your account is then debited online. The funds are sent to your beneficiary bank within two working days, and the bank will then transfer the amount to the beneficiary’s card account. Is there a transaction limit? The per transaction limit for Visa CardPay is Rs 49,999/-. Is there a fee? A nominal fee of Rs 5/- (plus taxes) will be applied to each Visa CardPay transaction. Third Party Funds Transfer Remember that you need to be registered for Third Party Funds Transfer to use Visa CardPay. If you're not registered yet, just complete the form and take it to your HDFC Bank. IMPS:- IMPS (Immediate Payment Service) from HDFC Bank are an instant real time inter-bank electronic fund transfer service. Using this service, you will now be able to receive or send money even on Sundays and Bank Holidays or late at night. What's more, the money is credited in to the beneficiary account instantly. So go ahead and ask your friends to send you money through IMPS and enjoy instant credits into your HDFC Bank account. Also available on Android / Android Tablet / I phone / Windows Tablet / BB Z10 Apps Send money using IMPS Now you can instantly transfer money through IMPS by Using Account number and IFSC Or Using MMID and Mobile number Receive money using IMPS Now receive money using IMPS by Sharing your account number and IFSC with Sender Or Sharing your Mobile Number and MMID with Sender How to receive money using IMPS Using Account number and IFSC Code Using Mobile Number and MMID
- 35. 35 Now share yourAccount number and IFSC with the sender so that he/she can send money to your account instantly. Share your MMID and Mobile number with the sender so that he/she can send money to your account instantly. How to generate MMID. Genrate MMID through MobileBanking Logon to MobileBanking App or logon to m.hdfcbank.com from mobile internet browser Click on accounts section Click on Generate MMID or Generate MMID through NetBanking Login to NetBanking, and click on Generate MMID transaction in left menu, under Request section. Enter the details and Confirm MMID is generated for your account. or Call PhoneBanking to generate MMID Call PhoneBanking number of your region Select Language Select 1 for Banking Select 6 to talk to agent to register for IMPS and generation of MMID Request for IMPS registration will be tken and MMID will be sent to your Mobile number by next working day. How to send money using IMPS Send Money using Account number and IFSC Send Money using MMID and Mobile Number NetBanking Login to NetBanking and Click on "Funds Transfer" Tab Click on IMPS Funds transfer using account number, NetBanking Login to NetBanking and Click on "Funds Transfer" Tab Click on IMPS Funds transfer using Mobile number,
- 36. 36 enter the details,and confirm the transaction. You will receive the confirmation sms for IMPS transaction enter the details, and confirm the transaction. You will receive the confirmation sms for IMPS transaction MobileBanking Android / Android Tablet / Iphone / Windows Tablet / BB Z10 Apps Logon to MobileBanking Click on Fund Transfer Tab Click on Other Bank using IMPS Select option Using IFSC/AC No.” Select Beneficiary, enter Amount, Remark and confirm You will receive the confirmation sms for IMPS transaction. MobileBanking through browser Logon to m.hdfcbank.com Click on Third party Fund Transfer Click on IMPS Funds transfer using Account number Select Beneficiary, enter Amount, Remark and confirm You will receive the confirmation sms for IMPS transaction. USSD Dial *99# Enter IFSC as HDFC Select option - Fund Transfer- Account no Enter IFSC and Account number of Beneficiary Enter MPIN and Last 4 Digits of your account number Enter Amount, Remarks and Confirm. MobileBanking Blackberry Logon to MobileBanking Click on Third party Transfer Click on IMPS Funds Transfer Fill the details ie Beneficiary Mobile Number, Beneficiary MMID, Amount and Remark and confirm You will receive the confirmation sms for IMPS transaction Android and I phone App Logon to Mobile Banking Go to Funds Transfer Tab Click on Other Bank using IMPS Select option “Using MMID.” Fill the details i.e Beneficiary Mobile Number, Beneficiary MMID, Amount and Remark and confirm You will receive the confirmation sms for IMPS transaction USSD Dial *99# Enter IFSC as HDFC Select option - Fund Transfer- MMID Enter Mobile number and MMID of Beneficiary Enter MPIN and Last 4 Digits of your account number
- 37. 37 You will receivethe confirmation sms for IMPS transaction. Generate MPIN by calling on PhoneBanking numbers MPIN will be sent to your Mobile number on next working day Enter Amount, Remarks and Confirm. You will receive the confirmation sms for IMPS transaction. Generate MPIN by calling on PhoneBanking numbers Call PhoneBanking number of your region Select Language Select 1 for Banking Select 6 to talk to agent to Generate MPIN for USSD services. MPIN will be sent to your Mobile number on next working day IMPS If my IMPS transaction is failed or not completed, by when will I get my money back? Yes. In case, your account is debited and beneficiary account is not credited, then please call on our PhoneBanking number with the following details: RRN (Transaction Reference Number) Date of transaction Amount of transaction Remitter Bank name Beneficiary Bank Name The TAT for reversal of amount for failure transaction is 5 days. What are the charges for doing IMPS transactions? Effective 10th May 2014, service charges will be levied on all IMPS outgoing transactions, please click here for more details. What is IMPS? IMPS stands for Immediate Payment Service. It is an instant interbank electronic fund transfer service, which can be accessed from MobileBanking or NetBanking. As an HDFC Bank customer you can send money instantly to anyone in any participating bank (including another HDFC Bank customer). You can also receive money through this mechanism from anyone else in a participating bank (including another HDFC Bank customer). Is my beneficiary also required to register for IMPS? Customer using Option “IMPS using Account number and IFSC” No Customer using option “IMPS using Mobile Number and MMID”. Yes, your beneficiary (either an HDFC Bank customer or another Bank’s customer) has to have his/her mobile number registered with his/her respective bank in which the account is hosted. Your beneficiary
- 38. 38 should also havea valid 7 digit MMID provided by his/her bank. Just as you have, your beneficiary will also have a unique MMID for each bank account linked to his/her mobile number. What details of my beneficiary do I need to send money? You will need you beneficiary’s Account number and IFSC to send money. (Beneficiary needs to be added in NetBanking in order to transfer money or you can send money to already added NEFT Beneficiaries) or You will need your beneficiary’s 10 digit mobile number and MMID to send money if you are using option of MMID and Mobile Number to send money. What happens in case I enter a wrong beneficiary mobile number when sending money using option “IMPS using MMID”? You will have to enter both a mobile number and MMID to initiate a money transfer and funds will be credited to an account. This is another reason why this service is safe. How do I send money through NetBanking Login to NetBanking and Click on "Funds Transfer" Tab Click on IMPS Funds transfer using account number, enter the details, and confirm the transaction. You will receive the confirmation sms for IMPS transaction Or Login to NetBanking and Click on "Funds Transfer" Tab Click on IMPS Funds transfer using Mobile number, enter the details, and confirm the transaction. You will receive the confirmation sms for IMPS transaction Where can I see the summary or status of all the IMPS transactions that has been done by me? NetBanking Login to NetBanking, and Click on "Funds Transfer" Tab Click on “View IMPS Funds transfer” in the Enquire section, and Input Reference number or Specify date to search your transaction and press ok System will display the list of IMPS transaction. Click on the reference number of the transaction to check the status of the transaction MobileBanking Is there any limit on the value of transactions when I am sending money using IMPS? Yes, the limits are as follows: IMPS using Account number: Customer can transfer maximum amount as per the TPT limits. However per transaction limit for IMPS using Account number is Rs 2 Lakhs. IMPS using MMID: NetBanking and MobileBanking: Rs 5000 per day per Custid (on either of the channel) Please note: Limit of Rs 5000 applies whether as an individual or multiple transactions from either of the channel but not from both the channels. For USSD channel Limit is Rs 1000 each for IMPS fund transfer using MMID and IMPS Fund transfer using Account number
- 39. 39 How toregister Beneficiary for IMPS? Steps to add a IMPS beneficiary. Click on Funds Transfer tab. Go to Add Beneficiary in the Request section, and Select Transfer using NEFT./IMPS Fill in the details and confirm Beneficiary will get added in 30 minutes. Post addition, you can transfer money to any IMPS registered beneficiary as per the limits mentioned below: a) Rs 10,000 in first 24 hours b) Rs 25,000 in first 48 hours Post that,the Third Party Transfer limits will apply. Incase of no Funds Transfer to an added beneficiary for more than 24 months, the beneficiary will be treated as a new beneficiary in all respects. Online Payment of Direct Tax:- Gone are the days when filing your direct tax was a dreadful, tedious task. With our NetBanking facility you can file your direct tax to the Central Board of Direct Taxes (CBDT) right from your desktop as per your convenience. Now say goodbye to the hassles of standing in long queues, writing cheques, filling challans in four copies or visiting a collecting bank. Why use Online Tax Payment? Convenience at its best: No need to stand in long queues for payment of tax or write cheques or fill challans in four copies No need to visit a collecting bank Enjoy extended deadlines for payments on cutoff date How does it work? A simple and convenient process Fill in the details of the Challan and submit the transaction Enter your NetBanking Customer ID and Password Enter your account details to get your account debited online. In which HDFC Bank branches can I avail his service? At present we provide this service through 322 branches. Is HDFC Bank authorized by the RBI to collect direct taxes? Yes, HDFC Bank was first private bank that was authorized by the Central Board of Direct Taxes (CBDT) as well as the Reserve Bank of India to collect direct taxes. How can I download the challan for online tax payment?. The steps to be followed are below Log in to Netbanking --> Accounts menu --> Regenerate Direct Tax Challans - For Re-Generation of CBDT Challans. Online Payment of DVAT and CST:- Filing taxes was never fun. But it’s definitely less tedious with our NetBanking facility. With the HDFC Bank NetBanking facility, you can file your Delhi Value Added Tax (DVAT) and Central Sales Tax (CST) right from
- 40. 40 your desktop, withoutthe hassles of standing in long queues, writing cheques or filling challans in four copies. You also don’t need to visit a collecting bank! Why use Online Tax Payment? Convenience at its best: No need to stand in long queues for payment of tax or write cheques or fill challans in four copies No need to visit a collecting bank Enjoy extended deadlines for payments on cutoff date How does it work? A simple and convenient process Fill in the details of the Challan and submit the transaction Enter your NetBanking Customer ID and Password Enter your account details to get your account debited online. What kinds of taxes are paid online? The Delhi Value Added Tax (DVAT) and Central Sales Tax (CST) can be paid online through HDFC Bank. How will I know if my DVAT or CST has been successfully filed or not? You will receive an acknowledgement as soon as the amount is debited from your HDFC Bank account. Is it mandatory to pay DVAT online? As per the circular (No. F.7(400)/Policy/VAT2011/1006-1018) from the Commissioner-VAT, all dealers and contractees (TAN Holders)have to make payment of their tax, interest, penalty or any other amount due under Delhi Value Added Tax Act 2004, compulsorily through an electronic mode of payment. What needs to be compulsorily filled on the challan? Your TIN number, complete name, address and period of payment are some of the compulsory fields to be filled in the online challan. Online Payment of Excise & Service Tax:- Filing your taxes has just become a less painful task! You can now make your Excise & Service Tax payments right from the comfort of your office by using our NetBanking service. Now say goodbye to the hassles of visiting a collecting bank, filling challans in four copies and standing in long, never-ending queues! You can now pay On-line Excise & Service Tax for all Commission rates. The payment process remains same, the only change is this facility is now available for all Commission rates as against the present selected ones. Why use Online Tax Payment? Convenience at its best: No need to stand in long queues or write cheques or fill challans in four copies No need to visit a collecting bank Enjoy extended deadlines for payments on cutoff date How does it work? A simple and convenient process Fill in the details of the Challan and submit the transaction Enter your NetBanking Customer ID and Password Enter your account details to get your account debited online
- 41. 41 Is theExcise Duty and Service Tax payment process in line with the RBI directive? Yes. Our Excise Duty and Service Tax payment process are in line with the RBI directive. Thus, on input of the assesses code, the assesses data will be automatically populated based on the assesses data that is maintained by NSDL. How do I know if my excise duty/ service tax has been successfully filed? You will receive a cyber receipt with a unique Challan Identification Number and other relevant details instantly, as soon as the payment is successfully made. In which cities does HDFC Bank collect excise duty and service tax online? You can now pay On-line Excise & Service Tax for all Commission rates. The payment process remains same, the only change is this facility is now available for all Commission rates as against the present selected ones. Online Payment of GVAT Avoid the hassles of standing in long queues, filling challans in four copies and visiting a collecting back to file your Gujarat Value Added Tax (GVAT). Use our NetBanking service to pay your GVAT online at your own convenience. Why use Online GVAT Payment? Convenience at its best: No need to stand in long queues for payment of tax or write cheques or fill challans in four copies No need to visit a collecting bank Enjoy extended deadlines for payments on cut off date How does it work? A simple and convenient process Fill in the details of the Challan and submit the transaction Enter your NetBanking Customer ID and Password Enter your account details to get your account debited online How do I know if my Gujarat Value Added Tax (Gujarat VAT) has been successfully filed or not? You will receive the Acknowledgment / Challan copy with unique CIN no (Challan Identification Number) and other relevant details instantly, as soon as the payment is successfully made. How do I pay my Gujarat Value Added Tax (Gujarat VAT) online? Kindly click on the below user type for to know about the process in detail: NetBanking Users ENet– Corporate Users ENetBanking – Corporate Users What will happen if I enter an incorrect password on Cyber Treasury Portal? Cyber Treasury Portal allows three attempts to login. The Password will be locked after three failed attempts and it will be unlocked automatically only after 15 minutes. After these 15 minutes, Cyber Treasury Portal will offer two more set of three attempts to login; each set of three failed attempts will be locked for next 15 minutes. After the last attempt (9th attempt), your password will be disabled and you have to send a request to Cyber treasury to enable the password.
- 42. 42 How tochange the password on Cyber Treasury Portal and Commercial Tax portal? You will get the facility to change your password on both the sites on your login page. What will happen to the password that I use on the Cyber Treasury Portal if I change or reset the password on? If you change the password only on Commercial Tax portal , the password on Cyber Treasury Portal will remain the same. The password management is separate for each site. The new password of Commercial Tax portal will not be reflected on Cyber Treasury Portal. Online Payment of MCGM Octroi Duty Gone are the days when paying your Octroi duty was a dreadful, tedious task. With our NetBanking facility you can file your Octroi Duty to the Municipal Corporation for Greater Mumbai right from your desktop as per your convenience. Now say goodbye to the hassles of standing in long queues, writing cheques, filling challans in four copies or visiting a collecting bank. Why use Online Tax Payment? Convenience at its best: No need to stand in long queues or write cheques or fill challans in four copies. No need to visit a collecting bank How does it work? Fill in the details of the Challan and submit the transaction Enter your NetBanking Customer ID and Password Enter your account details to get your account debited online. Who all can make the octroi duty? All HDFC bank account holders with net banking facility can avail the facility. How do I know if my Octroi duty has been successfully filed? You will receive a cyber receipt with a unique Challan Identification Number and other relevant details instantly, as soon as the payment is successfully made. Online Payment of Taxes to the Government of Odisha As an account holder of HDFC Bank, you can now enjoy the advantage of making hassle free online payment of taxes/dues to the State Government of Odisha. HDFC Bank has been appointed as an Agency Banker for the Government of Odisha for the collection of State Government Receipts. Why make Online Payment of Government dues? Convenience at its best: No need to stand in long queues for payment of taxes or write cheques or fill four copies of challans No need to visit a collecting bank to deposit a cheque, and then wait for the money to be debited from your account How does it work? A simple and convenient process Log on to https://www.odishatreasury.gov.in/echallan/ChallanSubmission.do Fill in the details of the challan and submit the transaction Enter your NetBanking Customer ID and Password Enter your account details to get your account debited online
- 43. 43 Enter youraccount details to get your account debited online Which taxes can be paid online using net banking? You may pay the following taxes online using Net banking: Commercial Taxes, VAT, CST, OST, Entry Tax, Professional Tax, Entertainment Tax, Motor Vehicle, Registration ,Tax Mining Royalties, Stamp Duty, e-Registration, RTI Fees Do I need to register for making payments? Yes. You need to register yourself with the concerned Department of Government of Odisha for making the government payments. Can I start making payments after I have registered myself with the concerned Department of Govt. of Odisha? Yes. You can immediately start making online payments using your NetBanking ID and Password. Do I need to activate Third Party Payment Facility in NetBanking to avail of the online payment facility? No, it is not mandatory. You can directly make tax payment after you have registered with the bank for NetBanking. For more information, contact your nearest branch or call our phone banking number. Are there any charges for making these payments? No. As an HDFC Bank account holder, this facility comes free of cost to you. How do I know that my taxes are successfully paid? You will receive a cyber receipt with a unique Reference Number and other relevant details instantly, as soon as the payment is successfully made. BANK ONLINE:- NetBanking HDFC Bank offers you a comprehensive range of transactions across multiple products through its NetBanking channel. So just log in to NetBanking and conduct 200+ transactions from the comfort of your home or office. You can check your Account Balance, book Fixed and Recurring Deposits, Download A/c Statement up to 5 years, pay your Bills, Recharge your Mobile/ DTH connection, and much more in a secure environment. You can log in to NetBanking using your Customer ID and IPIN (password). Experience Convenience ... Choose NetBanking! Why use NetBanking? Manage your account conveniently through the Internet. 200+ transactions available on NetBanking Up-to-the-second details of your account Access anytime, from anywhere No queues to stand in, or turns to wait for How safe is NetBanking? Our NetBanking service is secured with industry standard technology and infrastructure HDFC Bank has implemented an extra security solution for its customers - Secure Access. Secure Access is a simple three-step process that greatly enhances your online security and allows you to transfer funds online.
- 44. 44 What’s NetBankingall about? NetBanking is an incredibly convenient and powerful tool, letting you do everything you want with your accounts at the click of a mouse. It is Real Time, giving you up-to-the-second details on your account. All you need to do is Log in using your Customer ID and IPIN (NetBanking password). Your Customer ID is mentioned on your account statement/ account welcome letter/ cheque book. (Current account / HUF customers can obtain this from the branch). You can re-generate your IPIN online in 3 easy steps. Some of the transactions you can do through NetBanking are: Check your account balances and download 5 year account statement in 5 formats, instantly Book Fixed Deposit / Recurring Deposit Pay Utility Bills View your Credit Card details and pay your Credit Card Bills Recharge your Prepaid Mobile & DTH Connections Invest in Mutual Funds Online Book IRCTC Tickets online Purchase a Gift Card Pay your Taxes online Update your PAN Details online View your Tax Credit Satement (Form 26 AS) Request for a Demand Draft/ Chequbook Request Stop Payment of a Cheque/ Hotlist you Debit Card/ Credit Card View your Loan details Apply for IPO Request for Debit Card PIN Regeneration Register for Third Party Transfer Transfer funds between accounts within HDFC Bank and other Bank Accounts These are just some of the 200+ transactions you can do through NetBanking.. HDFC Bank's NetBanking service is secure. Using industry-standard technologies and infrastructures, our service gives you peace of mind. How to register for NetBanking? NetBanking Regsitration is given by default to all HDFC Bank Customers. In case you are not registered for NetBanking, it is quick & easy. The many ways through which you can register/regenerate are: 1. Online Resident Customers and NR Customers with Domestic Mobile Number registered with the bank, can Register for NetBanking online by following the below steps: Enter your Customer ID & confirm your mobile number Input the OTP which you have received on your mobile Select your Debit card & Input the Debit Card details. Set your IPIN
- 45. 45 Login toNetBanking using the newly set IPIN. NR Customer with International Mobile Numbers registered with the bank. 2. ATM Visit your nearest HDFC Bank ATM Enter your HDFC Bank Debit Card number and your ATM PIN Select 'Other Option' from the main screen Select 'NetBanking Registration' and confirm We will courier the IPIN to your mailing address 3. PhoneBanking Call the Phone Bankingin your city and give your Customer ID and Telephone Identification Number (TIN) or Debit Card and PIN Our PhoneBanking agent will take your NetBanking registration request We will courier the IPIN to your mailing address in our records within 5 days 4. Branch Download the NetBanking registration form (individual or corporate) Fill in the form and submit it to your nearest HDFC Bank branch We will courier the IPIN to your mailing address in our records There are no charges for NetBanking registration request Forgot your IPIN (password)? We understand the importance of passwords in today’s online world . You could say they are the passports to our entire online lives and businesses, which is why forgetting one can be a real headache. Well, not anymore. Remembering your NetBanking password or IPIN is a worry of the past, thanks to our instant IPIN facility. This instantly resets your NetBanking password and generates a new one, which you can start using right away. So, there will be no delays in accessing your account if you have lost your password. Resident Customers and NR Customers with Domestic Mobile Number registered with the bank, can Regenerate NetBanking IPIN online by following the below steps: Click on the link 'Forgot your IPIN & Re-generate IPIN Enter your Customer ID & confirm your mobile number Input the OTP which you have received on your mobile Select your Debit card & Input the debit card details. Set the New IPIN Login to NetBanking using the newly set IPIN. NR Customer with International Mobile Numbers registered with the bank need to regenerate their IPIN Online To use Instant IPIN Note: IPIN (NetBanking Password) regeneration request received at branches would be charges at Rs. 100 + taxes (as applicable) per instance.
- 46. 46 Third Party Transfer What is Third Party Transfer? Third-Party Transfer (TPT) is a feature you can use to transfer funds from your HDFC Bank account to another account (called the beneficiary), within HDFC Bank or any other bank, anywhere in India. You need to be separately registered for this service. Which transactions are covered under Third party transfer? Third Party transfer includes all transactions where funds are transferred from one account to another, within or outside the Bank. You can conduct a Third Party Transfer from your account to other Bank accounts using: Transferring funds from your HDFC Bank account to other HDFC Bank accounts with different Customer IDs. TPT is a real time transaction, which means that the transfer will show up immediately in your accounts. National Electronic Funds Transfer (NEFT) - This is a Funds Transfer service, to transfer funds to Accounts outside HDFC Bank. Any amount in the range of Re. 1 to Rs. 10 Lacs can be transferred through this facility. You need to Add a Beneficiary to transfer funds to his Account. Only the Account Number and IFSC details are used to carry out the transaction. Real Time Gross Settlement (RTGS) - This is a Funds Transfer facility where the amount reaches the Beneficiary's Bank within time stipulated by RBI. The transaction amount can vary from Rs. 2 lakhs to Rs. 10 lakhs. You need to Add a Beneficiary to transfer funds to his Account. Only the Account Number and IFSC details are used to carry out the transaction. Immediate Payment Service (IMPS) (formerly called as InterBank Mobile Payment service)- through which you can transfer funds Instantly to any IMPS Beneficiary. It is an instant interbank electronic fund transfer service, which you can use with your mobile phone. As an HDFC Bank customer you can
- 47. 47 send money instantlyto anyone in any participating bank (including another HDFC Bank customer) who is registered for IMPS via the Mobile Banking service. You can also receive money through this mechanism from anyone else in a participating bank (including another HDFC Bank customer). Visa Card Pay From your account to any Visa Credit Card within India. Your account will be debited online, and the funds will be sent to the beneficiary Bank within 2 working days using the Visa system. The Beneficiary Bank will then transfer the funds to the beneficiary's card account. Third Party Demand Drafts upto Rs. 10 Lac can be requested from your account, through NetBanking. DDs will be couriered to the mailing address / beneficiary address provided within 4 working days. A maximum of 3 Demand Drafts can be requested through NetBanking, each day. eCMS service is available for large corporate and institutions. Third Party Transfer Registration You need to register for Third Party Transfer. Resident Customers and NR Customers with Domestic Mobile Number registered with the bank, can Register for Third Party Transfer online by following the below steps: Login to NetBanking using your Customer ID and IPIN Click on the ‘Third Party Transfer Tab’ and follow the instructions Select your Debit card & Input the Debit Card details. Confirm your mobile number. A One time Password ( OTP) would be sent to your registered mobile number Authenticate the transaction by inputting the OTP and you would be registered for Third Party Transfer facility instantly In case you are not registered for Secure Access, you would be asked to register for the same during the above process. Resident Senior citizens would have to give a request at branch for TPT registration NR Customer with International Mobile Numbers registered with the bank need to Register for Third Party Transfer online Alternatively, you can also fill up a TPT application form and submit it to the nearest HDFC Bank Branch along with an original photo ID proof and a self-attested copy of it. If the form is in order, we will activate the TPT facility within 4 working days from the day we receive your request NRI Customers unable to visit the branch, can submit the TPT registration form along with self attested Photo ID Proof. Add a Beneficiary To transfer funds to TPT Accounts, you need to add a beneficiary. Doing that is simple, just follow these steps: 1. Log on to www.hdfcbank.com and enter your Customer ID and password (IPIN) 2. Go to Third Party Transfer and click on ‘Add a beneficiary’.(A maximum of 7 beneficiaries can be added in a period of 24 hours) 3. Select the beneficiary type-transfer within HDFC Bank, transfer to another bank using NEFT. 4. Fill the beneficiary details and confirm. It would take 30 minutes for beneficiary activation due to security reasons. (Post activation of a beneficiary, you can transfer a maximum of Rs. 50,000 in the first 24 hours, and Rs. 100,000/- to each beneficiary for first 48 hours) 5. Adding a beneficiary is a onetime process Please note: The validity of the beneficiary's account will be the sole responsibility of the Third Party Transfer user A joint accountholder will not be allowed to transfer money unless he has Financial Transaction Rights
- 48. 48 There arespecial regulations governing the Financial Transaction Rights for Current Account customers Third Party Transfer Limits Default limit for Third Party Transfer (TPT) is Rs. 2, 00,000/- per Customer ID per day. This amount can be transferred in parts or in lump sum. Customer has the option to modify this limit and increase it online or offline. In order to do the increase limit online, you need to authenticate via Debit Card details and One Time Password (OTP) sent on your registered mobile number (For NR customers with local mobile number) OR One Time Password (OTP ) sent on your registered mobile number and email id (For NR customers with international mobile number) . In case you are not able to do it online, you need to submit the TPT limit increase form at the branch. This form needs to be accompanied with a self attested photo ID proof along with original ID proof for verification. Maximum limit capped for TPT is Rs. 10, 00,000/- per Customer ID per day. NRI Customers unable to visit the branch can submit the TPT limit increase form along with self attested Photo ID Proof. The TPT limit can be reduced to up to Rs. 50,000, online. Please note: Third Party Transfer service is for all customers who have their mobile numbers registered with the Bank Current account holders need to be registered for Financial rights in order to conduct TPT transactions Charges NEFT transactions on NetBanking are charged as below: Amounts up to Rs. 10,000 - Rs.2.5 (exclusive of taxes) per transaction Amounts from Rs.10,001 to Rs.1 lakh - Rs. 5 (exclusive of taxes) per transaction Amounts above Rs. 1 lakh up to Rs. 2 lakh - Rs. 15 (exclusive of taxes) per transaction Amounts above Rs.2 lakh – Rs.25 (exclusive of taxes) per transaction RTGS transactions are charged as below: Rs 2 lakh to Rs 5 lakh - Rs. 25 (inclusive of taxes) per transaction Above Rs 5 lakh - Rs. 50 (inclusive of taxes) per transaction For each Visa CardPay transaction, a nominal fee of Rs 5/- (plus taxes) will be applied. What is Secure Access? HDFC Bank has implemented an extra security solution for its customers - Secure Access Secure Access is an additional layer of security that is essentially a solution protecting your account from hackers and fraudsters. Secure Access requires a one-time registration effort from your side. All Third Party Transactions are covered under Secure Access Let us take you through the steps involved in Secure Access and how it serves to protect your account HDFC Bank's NetBanking login is a two step process with Secure Access image and text verification. Screen 1 is where you key-in your customer id Screen 2 is for your password This is done as a security measure. On putting in your customer id, our backend will verify if you are registered for Secure Access. If you are not registered for Secure Access, the next screen will have a box to key-in your password.
- 49. 49 If, however,you are registered for Secure Access, you will be shown an image and text that have been personalized by you during registration for Secure Access. To register for Secure Access you will need to: Personalize an image Personalize text Answer 5 questions What is Secure Access? Secure Access is an additional layer of security that is essentially a solution protecting your account from hackers and fraudsters. The primary aim of the service is to monitor your important NetBanking transactions covered under Secure Access, with an aim to block/ report any deviant transactions. What transactions are covered under the TPT facility? Currently following transactions are covered under Secure Access: Transfer from one HDFC Bank account to other HDFC Bank account holders (under distinct customer ID) Transfer from HDFC Bank account to any other Bank's account (also known as RTGS & NEFT) Visa CardPay Third Party Demand Draft through NetBanking DirectPay / Online Shopping Do I have to register for the Secure Access on a Compulsory Basis Yes, in order to perform your Third Party Transfer or Online Shopping transactions, registration for Secure Access is Compulsory. Can I register for Secure Access service through the Branch / Phone Banking/ ATM or any other mode? No, in order to register for Secure Access Service, you need to register for this service through an on line medium only (post logging into Net Banking) Will my Customer ID or Net Banking Password (IPIN) change? No, your Customer ID and IPIN will not change and will remain the same as they were. Is there a change in how I Log in to my Net Banking Page? Yes, going forward, your login process for HDFC Bank's Net Banking will be a two step process with Secure Access image and text verification. Page 1 where in your Customer ID will need to be entered Page 2 where in your IPIN will have to be entered. This is done as a security measure. On putting in your customer id, our backend will verify if you are registered for Secure Access. If you are not registered for Secure Access, the next screen will have a box to key-in your password. If however you are registered for Secure Access, you will be shown an image and text that have been personalized by you during registration for Secure Access. Is Secure Access facility free of cost? Yes, at the moment, Secure Access is a free of cost service for all Net Banking customers.
- 50. 50 Secure Access- Registration Process and How does it work? Secure Access works on the basic principle about you remembering / logging on to your correct NetBanking site. The Secure Access registration process covers the following three steps. Selecting a Picture from the Choices and categories of pictures offered to you Selecting a Message that you are able to identify easily and personal to you Selecting Answers to some of the questions that are personal in nature (of which only you will have the answers) You will have to select your registered mobile number and authenticate the transaction by inputting the OTP sent on your registered mobile number. How does selecting the Picture and the Message helpyou identify the correct HDFC Bank's Net Banking site? When you log on to Net Banking site and if you are a Secure Access registered customer, on the Password page, you should be able to see your Picture and the Phrase that you selected when you enrolled for Secure Access for the first time or as per your last modification, in case you are not able to see the same, this would mean you are not on the correct Net Banking site and you should not progress forward. Is it compulsory to answer all the five questions? Yes, in order to complete your Secure Access registration, it is important and mandatory that all the five questions be answered. These questions are personal in nature and as such only you will have the answers to the same. Your responses to the Secure Access Registration" will be kept confidential by the Bank as per our privacy policy. Can I upload my own picture as a Secure Access Image? No, you have to select the picture from the given categories on registration screen. Can I use special characters in Secure Access Phrase? No, Special Characters cannot be used in the Phrase that you choose to select for this service. What if my Net Banking connection fails or there is a sudden disruption in service? In case you are registering for the Secure Access service and the connection fails mid-way then you will have to restart the registration process once again. Will I be askedquestions every time I do a transaction? No, you will not be asked questions every time you do a transaction, depending on the nature of the transaction and a host of other variables, the system may ask you questions. Please do note that there is no human intervention involved here and the system will ask you questions based on a set of algorithms How do I change my Secure Access Image and Challenge Questions/Answers? To modify the details updated by you for Secure Access, please login to Net Banking and click on the Third Party Transfer tab: To Reset the questions and answers: Access your Net Banking account Click on "Third Party Transfer" tab Click on "Change Questions Answers" option.
- 51. 51 Answer fivesecret questions of your choice ( Please do not share the Questions or Answers with anyone) You need to authenticate the change by inputting your Debit Card details and the OTP. (OTP is a Onetime password that is valid for only one specific transaction sent on your registered mobile number) Access your Net Banking account Click on "Third Party Transfer" tab Click on "Change Image and Message" option, select the image required and type the message looking forward for continued patronage and support. What if my Secure Access ID gets locked? The Secure Access service rights will only get locked post the incorrect answers to the questions or not being able to answer. In such a scenario, login to Net Banking and click on "Modify Secure Access Profile" and complete the steps, you need to authenticate the transaction by inputting your Debit Card details and the OTP sent on your registered mobile number. Alternatively you can also call up PhoneBanking or visit the Branch and provide a written request for the same. Post your correct verification of the details, the Bank will unlock your Secure Access rights as well. Why do I need to set up challenge questions? Challenge questions will be used to authenticate high risk transactions as an additional layer of security. What If I forget the answers to the questions? Since the answers to the challenge questions are set by yourself as a customer, the chances are very less likely that you may forget the same. However, if you forget the answers to the same please log in to Net Banking and click Third Party Transfer/ Accounts tab You can modify the questions through an option Modify Secure Access Profile, and complete the steps, you need to authenticate the transaction by inputting your Debit Card details and the OTP sent on your registered mobile number. Insurance on NetBanking Now you can buy Life / General Insurance plans conveniently through NetBanking Life Insurance Ensure a financially secured future for yourself and your loved ones through Protection, Health & Retirement and Investment solutions on NetBanking from HDFC life: Protection Plans HDFC Life Click 2 Protect Plus Plan HDFC Life Group Credit Protect Insurance Plan (Single Premium Term Plan) Health Plan: HDFC Life Cancer Care Plan HDFC Life Health Assure Plan Children's Plans:
- 52. 52 HDFC LifeYoungStar Udaan HDFC SL YoungStar Super Premium Retirement Plan: HDFC Life Pension Super Plus Plan Saving & Investment Plan : HDFC Life Click to Invest Plan HDFC Life Sampoorn Samridhi Plus HDFC Life Sanchay General Insurance You can now secure yourself, your family and your assets from the comfort of your home or office. You can avail Motor, Health, Travel, Critical Illness, Home, Two Wheeler and Personal Accident Insurance through HDFC Bank NetBanking in 3 easy steps & get your policy copy instantly. You can also avail 3 & 12 month EMI facility to pay your premium. Purchase Life / General Insurance in 3 simple steps through NetBanking Click on Insurance tab, and select General or Life Insurance option, as required. Select the type of Insurance, view the premium amount and “confirm” to make the payment Get instant Confirmation. Virtual Keyboard HDFC Bank's ‘Keyboard’ has three variations, thus giving customers that many more options to use the application. Virtual Keyboard Scrambled Keyboard Hovering Keyboard Virtual Keyboard Virtual Keyboard is an online application, which gives an option for customers to input their NetBanking Passwords (IPINs) with the help of a mouse. There is no need to use the physical keyboard in order to input the IPINs. How to Use the Virtual Keyboard? Below are the steps on how to use the Virtual Keyboard: Please click / tick mark on "Click here to use Virtual Keyboard for IPIN only" With the help of the mouse, please enter the IPIN on the Virtual Keyboard Press the relevant characters of your IPIN on the screen Once your IPIN is filled in the IPIN box, please click on "Log In" button and you can continue with your NetBanking transactions. Advantage of a Virtual Keyboard? The Virtual Keyboard is designed to protect the customer from malicious "Spy Ware" and "Trojan Programs" designed to steal IPINs. The Virtual Keyboard reduces that risk. Is inputting of a NetBanking IPIN through a Virtual Keyboard compulsory? No, this is not a compulsory step. A customer can still continue to use / input his IPIN through the physical keyboard.
- 53. 53 Scrambled Keyboard ScrambledKeyboard is an application that is both virtual and dynamic in nature. The position of characters on the keyboard changes every time a character is inputted through the Virtual Keyboard. How to Use the Scrambled Keyboard? Below are the steps on how to use the Scrambled Keyboard: Please click / tick mark on "Click here to use Virtual Keyboard for IPIN only" Please click on "Shuffle or Scramble Keyboard" on the lower right side of the Virtual Keyboard Now your virtual keyboard has converted into a Scrambled Keyboard With the help of the mouse, please enter the IPIN With every IPIN input, the position of the characters will change Press the relevant characters of your IPIN on the screen Once your IPIN is filled in the IPIN box, please click on "Log In" button and you can continue with your NetBanking transactions. Can the Scrambled Keyboard and "Mouse over/ Hovering" applications be used together? Yes, both the applications can be used together. In order to use the same, one needs to first 1. Click on the ‘Virtual Keyboard’ option followed by 2. Clicking on ‘Scrambled Key’ option and then on the ‘Mouse over’ option Hovering Keyboard Hovering Keyboard is a new innovation, which helps you enter your IPIN by just pointing your mouse on the relevant character. This is also called as "Mouse over". How to use the Hovering Keyboard? Below are the steps on how to use the Hovering Keyboard: Please click / tick mark on " Click here to use Virtual Keyboard for IPIN only" Click on the "Hovering or Mouse over" option on the lower left side of the Virtual Keyboard Now your Virtual Keyboard has converted into a Hovering Keyboard Please point your mouse on the character of your IPIN that you wish to input. For all the characters of the IPIN, you can point the mouse on the relevant characters and they will be filled up in auto mode without actually clicking on the character Once your IPIN is filled in the IPIN box, please click on the "Log In" button and you can continue with your NetBanking transactions. How can I log in if I have forgotten my password? In case you have forgotten your password you can re-generate it using our Instant IPIN facility online. How can you block your IPIN (password) or un-register? We will need a written instruction from you to block your IPIN. Alternatively, you can contact our Phone Banking Services. What can I do using NetBanking? You can perform a range of financial and non-financial transactions through NetBanking. What is the process for IPIN (password) regeneration? In case you have forgotten your password you can re-generate it online using the Instant IPIN facility.
- 54. 54 What arethe measures I can take to make NetBanking safer? You should log out from NetBanking when leaving your PC Credit Card NetBanking Access your HDFC Bank Credit Card account online using NetBanking and view all your account information quickly and easily. Manage your Credit Card transactions, pay your Credit Card bills and track your reward points, which you can redeem for some great offers. Managing your Credit Card doesn’t get much easierthan this! What are the benefits of Online Credit Card access? Listed below are the online features you enjoy with your Credit Card: View : Account Information Unbilled Transactions Credit Card Statements (up to last 6 months) What does my account information show me? Your account information shows you: Your total cash and credit limits Your billed and unbilled transactions Your payment due date The reward points you have earned on your card This helps you monitor your Credit Card transactions and know when your Credit Card bills are due for payment. You can see your reward points and enjoy the benefits they offer. Registerfor Credit Card NetBanking How to register for Credit Card NetBanking? Step 1: Register Now to get online access to your credit card. This service is free of charge. You will have complete privacy when you access your credit card NetBanking. Step 2: Login to NetBanking, go to your Credit Card tab and click register new card, to register your card. Hotlist your Credit Card NetBanking When your credit card is lost or stolen, you can block your card and place a request to re-issue the credit card using the Hotlisting facility under the credit card NetBanking page. On blocking the card, the credit limit on the card becomes zero and there can be no transactions made using the credit card. How do I block the card? Login into your NetBanking account and choose the Hotlisting option under the credit card tab. Choose the card to be blocked from the drop down mentioning the reason (Lost or Stolen). Also choose if you would like to apply for the card to be re-issued (Yes or No) and submit. Can I block the card now and opt for it to be re-issued at a later date? No, you cannot. You can only either choose Yes or No for re-issue. If you would want the card to be re-
- 55. 55 issued on alater date, choose No now and call the HDFC Bank Customer Service number and place a request for re-issue of card. Will I be charged for this? Yes, you will be charged Rs 100 as a fee for this service. In how many days will my card be re-issued? Your credit card will be re-issued within 7-10 working days. Can I use this Hotlisting service if my card is damaged or destroyed? No, you will have to call the HDFC Bank Customer Service number and place a request if your card is damaged or destroyed. Cash on Call / Dial an EMI Cash on Call - is a facility where you can avail Cash Loan within the eligible credit limit on your credit card Dial an EMI - is a facility that allows you to convert your credit card purchases into EMI's at attractive Interest rates. What is Cash on Call? Cash on Call is a facility where you can avail a Cash Loan within the eligible credit limit on your credit card. Is this facility available for all customers? No. This facility is available only for select customers who are eligible as per the bank policy. How do I apply for Cash on Call facility? You can apply online from your NetBanking account or call up your PhoneBanking helpline number. How do I apply online for Cash on Call? Log in into your NetBanking account, click on ‘Credit Card’ tab and choose ‘Cash on Call from the options provided on the left hand side Choose the card and click on ‘Continue’ Enter the required loan amount, tenure and confirm. What are the documents required to avail this facility through the online channel? No documents are required. It is a completely online process. What is the interest rate at which EMI is calculated? The interest rate varies depending upon the repayment tenure that you choose. Please log in to your NetBanking account for more details. By when and how will I get the loan credited to my savings account? The loan amount will get disbursed to your savings account instantly. Can I get the loan amount disbursed to me in the form of a DD? Yes. You will have to call PhoneBanking helpline and apply. If you apply Through NetBanking, the loan amount will only be disbursed through direct credit to your savings account. Are there any fees for this facility? Yes, one time Proc fees & S.Tax+Cess applicable.
- 56. 56 How canI pay back my loan amount? Loan EMI amount gets billed to the card account on a monthly basis and part of the Minimum Amount Due which is to be paid monthly. What is ‘Dial an EMI’? ‘Dial an EMI’ is a facility where you can convert your purchases on your credit card into EMIs at attractive interest rates. What is the maximum EMI tenure? Tenure options available are from 6 months to a maximum of 36 months. E.g., 6/12/24/36 Can I convert all my purchases into an EMI? No, the minimum value of purchase needs to be Rs 2500 or above to be eligible for the "Dial an EMI" facility. Not applicable on Gold & Jewellery purchases. Can I pre-close the loan within my loan tenure? Yes the loan can be pre-closed with a pre closing charges of 3% on the outstanding principal at the time of closer. How do I apply online for Dial an EMI? Log in into your NetBanking account, click on Credit Card tab and choose ‘Dial an EMI’ from the options provided on the left hand side Choose the card and click on ‘Continue’ Select the transaction for ‘Dial an EMI’ option and confirm Is the facility available for all customers? No. This facility is available only for select customers who are eligible as per the bank policy. How do I apply for Dial an EMI facility? You need to apply for this online from your NetBanking account or call up your Phone Banking helpline number Are there any fees for this facility? Yes, one time Proc fees & S.Tax+Cess applicable. By when will the purchases converted into EMI option? Your purchases will get istantly converted into EMI and the same would reflect in your immediate billing cycle. Limit Enhancement & Card Upgrade with Limit Enhancement Increasing credit limit on the existing HDFC Bank Credit Card is called Limit Enhancement When the existing credit card is eligible for an increase in credit limit and as a result the customer is entitled for another credit card product, it is termed as Card upgrade with Limit Enhancement. What is Limit Enhancement? Increasing the credit limit on an existing HDFC Bank Credit Card is called Limit Enhancement. How much time would it take for the new limit to reflect on the customer’s credit card? It happens instantly when he/she places a request. Can the customer increase credit limit to any figure or what is the upper cap limit?
- 57. 57 The upper caplimit is set by HDFC Bank and the credit limit can not be higher than this upper cap limit Is Limit Enhancement available on Add on Cards? No, this facility is only available for Primary card. Will a new card be issued, once the limit enhanced? No, new card will not be issued What is Card Upgrade with Limit Enhancement? When your existing credit card is eligible for an increase in credit limit and as a result you are entitled to another credit card product, it is termed as Card upgrade with Limit Enhancement. How do I know that I am eligible for Card Upgrade with Limit Enhancement and how do I apply for it? Login into your NetBanking account, click on the ‘Credit Card’ tab and choose ‘Card Upgrade with Enhancement’ from the options provided on the left hand side. Choose the card to be upgraded and click ‘Continue’ I get a message that I am not eligible for Card Upgrade. What do I do? Currently card is not eligible for any upgrade. When will I receive my upgraded card? The new upgraded card will reach you within 7-10 working days to the address registered in our Credit Cards records. Will the upgrade card carry the same card number? No. On Upgrade, because of change in the product, a new card number is generated. Hence the upgraded card will have a different card number. I have changed my address and want the card to be delivered to my new address, what do I do? Please update corrects the address in our records and then applies for the upgrade. Since the upgraded card will have new card number, should I register afresh with HDFC Bank NetBanking, Verified by Visa/ MasterCard Secure Code for online transactions? No, your new card will be auto-linked for NetBanking and Verified by Visa/ MasterCard Secure Code. Will my Standing Instructions get automatically transferred to the new upgraded card? No, you will have to intimate the change to all service providers. What will happen to the transactions and payment details of the old card? All these details are shifted to the new card. Can we view the old card statements online? Yes. The last 6 statements can be viewed irrespective of the upgrade. Will the Auto Pay facility get transferred to the new card automatically? Yes, the Auto Pay facility will get transferred to the new card automatically. Will the Reward Points on my existing card get transferred to the new card? Only a percentage of Reward Points on your existing card will get transferred to the new card on Card Upgrade. Reward Points will be transferred as per the Matrix below
- 58. 58 Superia/Doctor's Superia Titanium Edge/ Platinum Edge Regalia Jet Titanium/Jet Platinum/ Jet World Diners Black /Diners Premium/Diners Rewardz/ Signature/ World/Solitaire/ Platinum Times/Titanium Times Silver/ Gold/Titanium 21.43%37.50% 40.00% 4.7 RP = 1 JPMiles 100% Platinum Plus 40.00% 70.00% 40.00% 2.5 RP = 1 JPMiles 100% Signature/World 42.86% 75.00% 40.00% 2.3 RP = 1 JPMiles 100% When will I receive my changed ATM PIN? You will receive your new ATM PIN by post within 10 days from when your request has been submitted. What is the Autopay facility? Autopay is a facility available to HDFC Bank account holders. It takes care of your Credit Card bill payments. If you register for the Autopay facility, your outstanding Credit Card statement amount will be automatically debited from your HDFC Bank account on your payment due date every month. The payment will be credited to your Credit Card account the following day. If I have an HDFC Bank Credit Card and a Current or Savings account with HDFC and have only registered for the Online Credit Card facility through NetBanking will I be able to view my HDFC Bank account details as well? Your Credit Card account is separate from your Current/Savings account. If you have only registered for the Online Credit Card facility through NetBanking then you will only be able to view your Credit Card account details online. How can I register for statement on E-mail? To register for statement on e-mail you have to: To register for statement on e-mail you have to:
- 59. 59 Step 1: Clickon the "Statement on E-mail" link on the left side margin. Step 2: Select "Office" or "Residence" (This ensures your email statement is sent to either your office or personal email address). Step 3: Accordingly your office or residence Email ID will be displayed in the next input box. Click on "Continue" and "Confirm". A message will appear confirming your request for statement on E-mail. Please note down the reference number which appears above the confirmation message as it will be useful for any further communication with us. How can I register for Autopay? To register for Autopay: Click on the "Autopay register" link on the left side margin. Step 2: Select the Credit Card number that you want to register for the Autopay facility and your HDFC Bank account number from which you want your Credit Card payments to be made. Step 3: If you want the full amount of your statement to be paid from your bank account select the "Total amount due" link, and if you want only the minimum amount due (5% of total amount) to be paid, select "Minimum Amount Due". Step 4: Click on "Continue" and then on "Confirm". A message will be displayed on the screen confirming the successful registration of your Credit Card for Autopay. Please note that it takes 7 days to activate the Autopay facility for your Credit Card account. If your payment due date is 7 days, or less, away from the date of registration for Autopay kindly pay your monthly bill through your usual payment mode as Autopay will only be effective from the next billing cycle. Email Statements Go Green! Get your account statement on your email for FREE! What are the features of Email Statements? The features of Email Statements are: For a Savings account you will get monthly Email Statements. For a Current account you can get daily, weekly or monthly Email Statements. What are the benefits of Email Statements? The benefits of Email statements are: They are FREE. No more paper, no more physical statements. Even if you are registered for hold mails, you can get Email Statements. You’ll get information on new products and mandatory information online. How to Registerfor Email Statements? Login to NetBanking, “click on Email Statement under the Request section of Accounts tab”. NRI Customers receiving combined physical statements and registering for Email Statements will receive a separate Email Statement for each account linked to the primary Customer ID. OR To register for Email Statements you can: Download the E-age form and submit it at your nearest HDFC Bank branch.
- 60. 60 OR You can contactour phonebanking to register for e-mail statement. Who can register for email statements? All Current and Savings account customers can register for email statements What is the frequency of email statements? Savings account customers registering for email statements will receive monthly statement of accounts. Current account customers can opt for daily/weekly/monthly email statements How can I register for email statements? You may register for email statements through NetBanking or by visiting the nearest branch If I am a managed portfolio customer, will I get combined email statements? Customers covered under Imperia, Preferred and Classic programmes will receive combined email statement for all accounts (across Savings, Current & Fixed deposits) linked to the primary Customer ID Will i receive physical statements, if I register for email statements? With email statement registration, physical statement of accounts will be discontinued Loan Accounts Online It has been our constant endeavor to enrich your post loan service experience. Being an esteemed loan customer of our bank, view your loan details just by logging into NetBanking. What can be accessed? Loan Summary Transaction History Loan Account Details What information can be seen in my loan account online? Installment loan summary including loan account no, loan amount, tenure & product. EMI status & details of last 9 transactions for respective Loan Account. EMI, due date, future principal, remaining tenor, loan maturity date, overdue EMI & overdue charges (if any). Login to NetBanking How to register for accessing your loan details on NetBanking? If you are a Loan customer, holding an existing HDFC Bank Savings / Current Account: Log on to www.hdfcbank.com and login to your saving / current account through existing Customer ID. Select the "Loans" TAB on your home page. Incase your loan details are not reflecting, follow below procedure Process for Registration of your loan account: Under "Loans" TAB, on the left side of your login window screen, select the option "Register New Loan" to register your loan. Update the required details, which are as follows: o Loan account number o Date of Birth / Date of Incorporation (for Loans on Company Name) o Last EMI amount paid Submit One time password would be sent on your registered mobile number. On receipt of the password, enter the same in the One Time Password Screen and click on OK
- 61. 61 If youare a Loan Customer not holding any existing HDFC Bank Savings / Current Account: Log on to www.hdfcbank.com Select "NetBanking" in "Login section" available at home page Press "Login". It will open information page. Press "Continue to NetBanking" Click on "Click here" New user needs to register first by clicking "Register" available for "New User" at left bottom side. Process for Registration of your loan account: Choose your Login ID. (Note : Minimum Length-4, Maximum Length-10 ) Update the required details, which are as follows: o Loan account number o Date of Birth / Date of Incorporation (for Loans on Company Name) o Last EMI amount paid New Password (Note: Minimum Length-8, Maximum Length-15. Also refer "Guidelines for Online Loan User Password" available on the page) Confirm Password Submit One time password would be sent on your registered mobile number. On receipt on the password, enter the password in the One Time Password Screen and click on OK Loan customer holding an existing HDFC Bank Savings / Current Account. Loan Customer not holding any existing HDFC Bank Savings / Current Account. Why to Registerfor Loan Accounts Online? Loan Accounts Online, is a self-service solution, to get details of your loan account instantly. I am already an active Net Banking user for Savings account; do I need to register separately for Loan Accounts Online? No. Existing active Net Banking Users can access their Loan account/s using Net Banking Cust id & password under "Loans" tab of Net Banking. Upon log-in, if the customer is unable to view his/her loan account under Loans tab, then loan a/c needs to be registered. How can I access Loan Accounts Online, if I do not have Net Banking ID? An option for Retail Loan Customer is available, if you have availed only a Loan facility from HDFC Bank and do not have a Savings or Current Account, you can still register for this facility to access your loan details online by creating a User id & password. What all information is required for User id & password creation? Following information is required to Create User id and Password: Loan Account Number Last EMI Paid Date of Birth What if I have not receivedthe OTP (One Time Password) for registration? You will not be able to register your loan if OTP is not delivered on your mobile no. Please ensure your recent mobile number is updated in Banks records. Please contact customer service for further details.
- 62. 62 MobileBanking HDFC Bank's MobileBankingis the most Convenient and easy way to stay connected to your bank.. always! You can do over 75 plus transactions on your smart phone through our MobileBanking App or mobile browser. Go Digital - Bank Aapki Mutthi Mein What's more our MobileBanking App is secure as no information is stored on your mobile device or SIM card. Mobile Banking Apps Missed Call Recharge mPassbook SMSBanking Toll Free MobileBanking Security features of MobileBanking through Apps and Browser No information is stored on your mobile phone or SIM card. So even if your phone is lost or stolen, your account is absolutely safe and cannot be compromised. In addition, you can call customer service and report your phone as stolen and we will deactivate your IPIN and issue you a fresh IPIN. HDFC Bank MobileBanking offers you the same unparalleled level of security as HDFC Bank Net Banking. Only you can login to your account with your Cust ID and your confidential IPIN (Internet PIN) All account information is 128-bit SSL protected.If IPIN (Internet Password) is entered incorrectly for five consecutive times, HDFC Bank will block the usage of your IPIN. Please report the loss of mobile phone to the Bank so that we may disable the IPIN and access to your account through HDFC Bank MobileBanking. Mobile Security - Do's and Dont's DO's Password protects the mobile phone. It is recommended to set the maximum number of incorrect password submissions no more than three. Choose a strong password to keep your account and data safe. Review your account statements frequently to check for any unauthorized transactions. Change your IPIN regularly. Report a lost or stolen phone immediately to your service provider and law enforcement authorities. DONT's Never give your PIN or confidential information over the phone or internet. Never share these details with anyone. Don't click on links embedded in emails/social networking sites claiming to be from the bank or representing the bank. Don't transfer funds without due validation of the recipient, as funds once transferred cannot be reversed. Don't store sensitive information such as credit card details, mobile banking password and user ID in a separate folder on your phone. Don't forget to inform the bank of changes in your mobile number to ensure that SMS notifications are not sent to someone else.
- 63. 63 Never revealor write down PINs or retain any email or paper communication from the bank with regard to the PIN or password. Be cautious while accepting offers such as caller tunes or dialer tunes or open/download emails or attachments from known or unknown sources. Be cautious while using Bluetooth in public places, as someone may access your confidential data/information. Be careful about the websites you are browsing. If it does not look authentic, do not download anything from it for InstaAlerts and stay aware of the activities on your accounts, anytime and anywhere. InstaAlerts, the instant solution to prompt account management! What are the kinds of alerts that I can get? You can register for any or all of the following alerts: Debit transactions greater than Rs. 5,000/ Rs.10, 000/ Rs. 20,000/Rs. 50,000 * Credit in account greater than Rs. 5,000/ Rs.10, 000/ Rs. 20,000/Rs. 50,000 Account Balance below Rs. 5,000/ Rs.10, 000/ Rs. 20,000/Rs. 50,000 Weekly account balance. Eligibility To be eligible for InstaAlerts you need a Savings or Current Account with HDFC Bank. Both resident and non- resident Indians are eligible. Fees Effective 1st April 2013, customers registered for InstaAlerts through 'SMS' will be charged. Online Registration How to Registerfor InstaAlerts? There are two ways to register for InstaAlerts: Online Registration You can register for InstaAlerts by login to NetBanking or by filling an InstaAlerts registration form and dropping it at your nearest HDFC Bank branch. E-age banking form Download and submit the E-age banking form to your nearest HDFC Bank branch. For security reasons, alerts for debit transactions done through NetBanking will be sent to the mobile number updated under your contact details. In case the mobile number is not provided, and then the alert will be sent to the e-mail id updated under contact details. To update the contact details, please visit your nearest branch. Don’t have an HDFC Bank account yet? If you don't have an HDFC Bank Account yet, then get one now! Just download and fill in the account opening form and submit it to your nearest HDFC Bank branch. How do I register for InstaAlerts? You can register for InstaAlerts by login to Netbanking or by filling an InstaAlerts registration form and dropping it at your nearest HDFC Bank branch. I am the second account holder; will you send me alerts to my email ID? Yes, if you are registered for the alerts service.
- 64. 64 If Ihave more than one account will I get alerts for all my accounts? Yes, you will. You have to enter the account numbers in the application form and select the alerts you want for the account numbers. What is InstaAlerts? This is a very useful facility that sends you information on your banking transactions. The alerts are either event based or frequency based. When you register for certain alerts they are sent to you either via SMS or email, or both. How to deactivate InstaAlert service? 1. Log in to NetBanking with your Customer Identification Number and NetBanking Password 2. Click on "Insta Alerts" on the top right hand corner of the page 3. Select the account number for which you wish to de register the alerts 4. Select the type of alerts and click on delete 5. Once the alerts are selected click on confirm. the alerts will be De registered for the same Alternatively you may submit a written request at any of nearest branch. Kindly visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch The above URL gives you access to the various contact points to get in touch with us through the Customer Center.
- 65. 65 Phone Banking PhoneBanking offersyou all the conveniences you need to access your Accounts, Credit Cards, Loans, Demat & Investment Services from the comfort of your home, office or on the move, all this in your preferred language. PhoneBanking services are a combination of IVR and Agent offering, depending on the type of transaction. For all transactions that cannot be completed on the IVR, PhoneBanker assited services are available Call PhoneBanking and enjoy Banking convenience. Find the PhoneBanking number in your city Access and operate your Bank account Report loss of ATM / Debit / Credit / Forex / Prepaid Cards (24 hr. service) Check account balance & cheque status Order cheque books or account statements Stop cheque payments Resolve Credit Card related queries Outstanding Balance and transaction related Information on due date. Information on Loans Check details of outstanding loan amount Enquire about overdrafts Get details on swap or foreclosure procedures, etc. Resolve Demat and Loan Against Securities Queries Resolve queries on account holdings, transaction details or opening an account. Do you want to know our PhoneBanking services in detail? PhoneBanking offers you the advantage of various services. Here is a detailed description of all you can do with Phone Banking: Report loss of your ATM/ Debit /Credit/ Forex / Prepaid Card: Anyone can easily use your lost ATM, Debit, Credit, Forex or Prepaid Card. If you lose your card call our PhoneBanking service immediately to ensure your card is hot-listed or blocked instantly. This is a PhoneBanker assisted service and is available 24 hrs. on all days Check your account balance: You can check up-to-the-second details of your Savings or Current Accounts and your Fixed Deposits. You can also check the last 5 transactions on your account. If you’d like, we can fax a mini-statement to you with the last 15 transactions on your account. Enquire about cheque status: Check the status of the cheques you have issued from your account or deposited into your account from anywhere in India. Order a Cheque Book / Account Statement: If you are running out of cheque leaves or if you want your account statement a new cheque book or your latest account statement can be sent to your mailing address. Stop Cheque Payment: If you have lost a cheque you can stop the cheque payment. You can also stop payment of a series of cheques through PhoneBanking. Access your Credit Card details - Get the details of outstanding balances, transactions, fees and charges, deliverables, information on due date, avail attractive offers for loans on Credit Cards and Insurance products
- 66. 66 Enquire aboutLoans: Get details of the outstanding loan amount, enquire about your loan account, request for an interest certificate and repayment schedule. Just call the PhoneBanking number in your city and select your preferred language and then dial option 4. Resolve Demat queries: With PhoneBanking you can get account holding details, transaction details, the ISIN number of a script, the status of a Depository Slip, Client Master list details, Charges for the account, etc. Call PhoneBanking in your city and resolve your queries, after selecting your preferred language and dialling 5. Open a Fixed /Recurring Deposit #: Just call our PhoneBanking service to open a Fixed / Recurring Deposit and authorise a transfer of funds from your account. Transfer funds between accounts #: Tansfer money from one account to another over the phone. Make sure the accounts are linked to a single customer ID and you can transfer up to Rs. 1 lakh in a single day. Registerand Pay your bills: Now you have an easy way to register and pay your mobile, telephone & electricity bills through PhoneBanking with our BillPay service. Re-generate ATM / Debit card PIN / NetBanking IPIN: If you have forgotten your ATM or Debit Card PIN or your NetBanking IPIN, call PhoneBanking to re-generate your PIN / IPIN. Enquire about latest Interest /Exchange rates: Our PhoneBanking service will give you the latest interest rates on Deposits and Foreign Exchange rates. Request a Demand Draft / Manager's Cheque #**: We will send your Demand Drafts and Manager's Cheques right to your doorstep. Learn about all our other products: Any query or concern you have about HDFC Bank’s products or services can be resolved instantly by our PhoneBanking service. Resolve Loan Against Securities Account related queries: Get details of Account Position (Credit limit, Utilized amount, Overdrawn amount), Drawing Power, Rate of interest, Pledge details, Interest Amount on Utilization of Limit. Call PhoneBanking in your city, select your preferred language & dial 5 to speak to our PhoneBanking. Update your Email Id - You can call us to update your email id. Debit Card points redemption - Redeem your Debit Card points through PhoneBanking #This facility is available only during PhoneBanking hours (i.e. when PhoneBankers are available). ** The delivery facility is available only in Mumbai, Delhi, Kolkata, Chennai, Bangalore & Ahmedabad. Want a list of the PhoneBanking numbers? We have changed our PhoneBanking numbers to make them easier to remember. You can call the PhoneBanking number in your city to report loss of your ATM / Debit / Credit / Forex / Prepaid Card at any time. Find the PhoneBanking number in your city Please keep your Customer Identification Number & Telephone Identifcation Number (TIN) or Debit / ATM / Bearer Card number & associated PIN ready to access your account. How to register for PhoneBanking? Download the PhoneBanking application form - Download the form, print it, fill in the details along with your signature and drop it off at the nearest HDFC Bank branch. Phone Banking registration form for Individuals Phone Banking registration form for Corporates
- 67. 67 Don’t havean HDFC Bank account yet? If you don't have an HDFC Bank Account yet, then get one now! Just download and fill in the account opening form and submit it to your nearest HDFC Bank branch. Download Account Opening Form for Individuals Download Account Opening Form for Companies Safety Measures You must not share any of your password with any person including the representative of the Bank. Password should be shared by you only to verify yourself on the Bank system. How do I report my ATM/Debit/Credit/Prepaid Card lost after agent hours? You just have to call the Phone Banking number. You can hot-list or block your ATM / Debit / Credit / Prepaid Card at any time. This facility is available 24 hours a day and 7 days a week. Why can’t I make my bill payments through PhoneBanking? You can if you have registered for BillPay. You can then pay your bills on PhoneBanking. If you have already registered and still can’t make your bill payments, call the PhoneBanking number in your city and you will be assisted. Sometimes I can’t access IVR. Why does this happen? There are various reasons why you can’t access IVR. Which languages are available on IVR? We offer English, Hindi & State / Regional languages on PhoneBanking: What are the options to verify myself on IVR? You can either use your Customer Identification number and Telephone Identification Number (TIN) or your Debit Card number/ ATM Card number/ Bearer Card number and associated PIN to verify yourself on IVR. CHILLR Chillr is a revolutionary new app that lets you send money immediately to anyone in your phone book, 24 hours a day, 7 days a week. No more hassles of adding beneficiaries! You can request money, split bills amongst friends and can also recharge your mobile, DTH & data cards. Soon you will be able to pay at online or offline stores using Chillr. Chillr is launching first for HDFC Bank and is available exclusively for customers of HDFC Bank. As an HDFC Bank customer, you can also transfer money to your contacts having other bank accounts. Money transfers made easy! Send money to anyone in your contact list by using only your contact's mobile number. No more adding beneficiaries and asking for their bank details. You can also send money without sharing mobile numbers with Chillr App users in your vicinity, using 'Near Me' option Split bills easily among your friends and colleagues Recharge your mobile, DTH and data cards Transfer money between your bank accounts Immediate flow of money between bank accounts Available 24x7 including weekends and bank holidays!
- 68. 68 High-end security: All transactions are authorized through an M-PIN that is issued by HDFC Bank and known only to you. No passwords are stored in the App Custom keyboards to protect you from phishing attacks Secured by 2048-bit client certificates Generate your MMID using MobileBanking or NetBanking and then SMS MPIN <last 5 digits of Account Number> to 5676712 or log on to NetBanking to generate your M-PIN instantly. Step 1: Generate your Mobile Money Identifier (MMID) through MobileBanking or NetBanking Through MobileBanking: Log on to MobileBanking > Click 'Third Party Funds Transfer' > Click 'Generate MMID' > Select Bank A/c No. > Confirm Through NetBanking: Log on to NetBanking > Click 'Requests' > Click 'Generate MMID' > Select Bank A/c No. > Confirm Step 2: MPIN Generation is now easier and faster. To generate an instant MPIN – SMS MPIN to 5676712 or 9717465555 OR Log on to Net Banking or MobileBanking > Click 'Accounts' > Click "Generate M-PIN" > Select Bank A/c No > Confirm In case you do not have access to NetBanking or MobileBanking, you can also call 1800 2666 262 (Toll free) to get your MPIN within 24 hours. Once you receive your M-PIN, you will have to change it to a 4 digit M-PIN of your choice. To do this: Change M-PIN with Chillr App 1. Select Change M-PIN from Settings (Sliding Menu) 2. Enter your old M-PIN 3. Enter your new M-PIN and confirm ORChange M-PIN using USSD(*99#) 1. Dial *99# from your phone (Available only on GSM Phones) 2. Enter 'HDFC' as the first four letters of your bank 3. Select option - 'Change M-PIN' 4. Follow the instructions to change your HDFC bank generated M-PIN and set a new M-PIN of your choice. Step 3: Download the Chillr App from Google Play Store or Apple App Store or Windows Store For an interactive video on how to get started with Chillr 1. What is Chillr? Chillr is a smartphone application that allows immediate transfer of money to friends in your phone book in an easy & secure manner. 2. How do I get started? To start using Chillr all you need is a smartphone & a IMPS registered bank account. Chillr is now available on Android & iPhone and confirmed Windows Smartphones. More instructions on the Get started section above. 3. Does Chillr work with all banks in India? Chillr works with all banks that have IMPS enabled. Chillr is launching first for HDFC Bank and is
- 69. 69 available exclusively forcustomers of HDFC Bank. As an HDFC Bank customer, you can also transfer money to your contacts having other bank accounts. 4. Do I have to transfer money from my bank account into a wallet? No, there are no virtual wallets here. Chillr lets you make transactions directly from your HDFC Bank account. So it is not only convenient, but your money is always in trusted hands. Since, you don't have to make frequent trips to your ATM to withdraw cash, you tend to earn more interest income as more money stays with your bank. 5. Can I transfer money to an account in another bank? Yes. You can send money to any other Chillr user not limiting to the bank account the recipient is connected with. 6. Do I need a specific mobile service provider? Chillr works on any mobile service provider. All you need is a working internet connection on your smartphone (2G/EGDE/3G/HSPA/Wi-Fi) 7. Is Chillr free? Downloading of Chillr App is free.However for sending money through Chillr App,transaction charges of Rs 5 + S.T will be levied for every transaction to a non-HDFC Bank account. Transactions between HDFC Bank accounts using Chillr are free. 8. How do I get Chillr App? Chillr can be downloaded for free on your smartphone App store. Chillr is available on Android, iPhone andWindows App store. 9. How fast is Chillr? Once you select your friend and authorize the payment using your M-PIN the money should reach your friend's account in not more than 30 seconds. There is no faster way to send money between bank accounts in India. 10. How do I send money using Chillr? Sending money using Chillr is the simplest thing to do. Select your friend from the list, enter the amount and an optional remark, and authorize using your M-PIN and the money hits your friend's bank account in seconds. 11. Can I send Chillr App invite to my friend? Yes, you can invite anyone from your phone contacts …. From within the app. 12. Can I send money to someone evenif I don't have their mobile number? Yes, you can send money to someone if you don''t have their mobile number as long as you are physically near the person. The ''Near Me'' feature will help you find other Chillr users near you. However you will need to turn on location services on your smartphone to be able to do this. Android version 1.12 and above includes a QR code generator and scanner which can be used to make a transaction with a user near you without having your location services on.
- 70. 70 13. How safeis Chillr? Every transaction done via Chillr requires the M-PIN which is known only to you. We trust that you do not share this PIN with anyone else or leave it in accessible places. All communication between Chillr and the bank happens in channel secured by HTTPS and PKI encryption. 14. What if I forget my M-PIN? In case you forget your M-PIN, you can generate a new MPIN by sending SMS MPIN to 5676712 or 9717465555 and the new MPIN will be sent on your registered mobile number instantly. You can also call 1800 2666 262 (Toll free) to reset the M-PIN. 15. What if I lose my phone? Even if you lose your phone, another person would not be able to make transactions through Chillr without knowing your M-PIN. 16. What if I change my mobile number? When you change your mobile number please visit nearest HDFC Bank Branch to update your mobile number. Once updated, generate your new MMID and give request for new MPIN at PhoneBanking. You can start using Chillr by resetting account under settings and then register again with new details. If you change your mobile number a notification will also be sent to your friends on Chillr which they can use to update their phonebook. 17. What if I change my mobile handset? Don't worry. All you need to do is download Chillr on your new mobile handset and register with the same account. On successful registration the previous phone will lose access. 18. What if I have multiple accounts with HDFC Bank? If your mobile number is linked to multiple accounts with HDFC, you will be asked to choose one during registration which will be your transacting account on Chillr. 19. Can I see all the transactions in my bank account through Chillr? Chillr allows you to see only the transactions that are made through the application. 20. Can I use Chillr from multiple devices? No. For security reasons, Chillr works only from the mobile device carrying the mobile number that is registered with HDFC Bank for mobile banking. 21. What are the fees and charges? Currently, there are no additional fees or charges for using Chillr. HDFC Bank will however charge you Rs.5 + Service Tax for each transaction to a non-HDFC Bank account. Transactions between HDFC Bank accounts using Chillr are free. 22. Is there a per day transaction amount limit? Max amount per transaction : Rs.10000 Max amount that can be sent per day : Rs.50,000 Max amount that can be sent per month : Rs.100,000
- 71. 71 23. Is therea limit to the number of transactions I can make in a day? Max transactions per day : 25 24. Can I link multiple bank accounts to the Chillr app? No, it is not possible to link multiple bank accounts to Chillr. 25. Can I change my account linked to the Chillr app? Yes, you can change your account linked to Chillr. However, your previously linked account and its transaction logs will be lost unless you have made a backup to your email. Only bank accounts associated with your phone number can be added to Chillr. 26. I don't have an M-PIN. How do I generate it? SMS MPIN <last 5 digits of Account Number> to 5676712 or 9717465555 OR Log on to Net Banking > Click 'Accounts' > Click "Generate M-PIN" > Select Bank A/c No > Confirm 27. Will the money be sent and received in the same account that I link with Chillr? Yes. All transactions made through Chillr would be credited to/debited from the account linked to Chillr. 28. How will the user receive the money? The user will instantly receive the money in the bank account linked to Chillr. 29. How do I recharge my mobile, DTH and Data Card? You can recharge your mobile, DTH and Data Card from Chillr by following the below steps: Step 1: Open Chillr Step 2: Select Utilities Step 3: Choose from the list of options - Mobile, DTH, or Data Card Step 4: Enter details and hit the -> button Step 5: Enter M-PIN Your frequent recharges are saved for you to easily recharge next time! 30. What is the process for refund if the recharge transaction fails? Refund will be initiated immediately in case the recharge transaction fails at the operator end. In most cases refunds will reflect in your account within 5 minutes. In case the recharge remains pending at operator end, the refund will happen within 72 hours. 31. My recharge transaction was successful but top up didn't happen. What do I do? This is most likely to be an operator issue. In some cases, it can take a few hours for the recharge to happen. Please contact Chillr through the in-app chat or mail your query at support@chillr.in. Rest assured your money is safe & will be returned to your account if recharge does not happen. 32. Can I recharge for my friends? Of course you can! Just enter the phone number, operator and the amount to be recharged. You can authenticate the transaction using your M-PIN. Frequent recharges are saved for you to easily recharge next time!
- 72. 72 33. What ifI recharge the wrong number? Unfortunately, Chillr cannot help you with this as the amount would have already been credited to the other person. We suggest that you select numbers from your contact list to avoid mistakes. 34. Can I transfer money between my own accounts through Chillr? Yes. You can add your other account as a beneficiary and transfer money to this account from your bank account linked to Chillr. 35. How do I add my other account as a beneficiary? To add your other account as a beneficiary, select Pay and go to Own tab. Click the + icon to add your account nickname and MMID or your account number and IFSC code. 36. How many of my other accounts can I add as beneficiaries under Own tab? You can add maximum 5 accounts as beneficiaries for receiving payments from your linked account through Chillr. 37. On which platforms is the recharge feature available? The recharge feature is currently available on Android smartphones and would soon be available on iPhone and Windows Store. UltraCash Simplifying life, one payment at a time. UltraCash is a unique mobile payment app that gives you the freedom to shop with without your wallet! The app enables easy and convenient payments using high-frequency sound wave technology. With Ultra Cash, you can now use your mobile phone to pay at restaurants, retail stores, electronics stores, etc – in a seamless manner, direct from your HDFC Bank account. This mobile-to-mobile transaction takes mere seconds and is redefining the payment ecosystem in India. Now, you can make transactions securely and conveniently! Here’s how UltraCash helps you: Make payments directly from your mobile phone without internet Get easily redeemable cashbacks and credit Transact directly between banks and enjoy freedom from cash and cards Avail safe and secure transactions Enjoy ultra-fast transactions Getting started with UltraCash Generate MMID & M-PIN on HDFC Bank MobileBanking /NetBanking Change your M-PIN Download the Ultra Cash App Link your HDFC Bank account and start transacting Is Ultra Cash safe? Ultra Cash is designed to deliver excellence through a highly secure system. It comes with a host of security features in accordance with Annex II of Operative Guidelines of Banks. - End-to-end encryption at all levels with 1024 bit PKI - Time-sensitive data transfer through audio waves - Special mechanism to handle relay- and middleman-related attacks - Unique identifiers to pair merchant and customer phones
- 73. 73 - No storageof personal information - Compliant with RBI guidelines - Secure distance-based data transfer - Automatic account cancellation in case of mobile phone loss or pass code change How do you make an Ultra Cash transaction? You are able to carry out a transaction using Ultra Cash in less than five seconds in simple steps. - Open app and enter your personal secure pass code - Take your phone near the merchant device - Enter your 4 digit M-PIN upon receiving the invoice to complete the payment How does Ultra Cash help me as a merchant? Ultra Cash enables merchants -- regardless of size, scale of operations, and location -- to accept payments from anyone with a mobile phone. It is convenient and reliable, securing instant money transfer in real time with simply a smart phone. With Ultra Cash, merchants needn’t worry about special hardware, support or maintenance. The Merchant Discount Rate (MDR) charged on each transaction is very low, thus dramatically bringing down the Total Cost of Ownership (TCO). - No investment involved - Only smart phone required -Ultra Cash app is free -Payment received immediately -Low MDR on sales -Customers automatically updated on sales promotions What technology does Ultra Cash run on? UltraCash is based on patent-pending technology developed in India. It is the first to use ultra sound waves for data transfer. This next-generation technology cuts through existing loopholes in mobile payment by limiting the distance between phones during transactions. Sound waves are encrypted from end to end to further enhance security. Will I be charged for using Ultra Cash? No. UltraCash is a completely free app. Will I need the internet to run the app? Internet connection is required only during the set-up process. It is NOT required while making a payment Why do I need an M-PIN? An M-PIN is required to authenticate the payment. It is the second factor of authentication in the two factor authentication process prescribed by the RBI. Do I need an OTP to complete the transaction? No, only your M-PIN is required. How many transactions can I make in a day? There is no limit on the number of transactions you can make in a day. Can I uninstall and install UltraCash again? Yes. You can install and uninstall UltraCash any number of times. Your account will be active after you configure UltraCash with the required credentials. Can I use the app without a bank account? No. A bank account is essential to use UltraCash. If you are given UltraCash credits, you can use them to make payments without adding your bank account.
- 74. 74 Do Ihave to inform my bank before using UltraCash? No. UltraCash works within a bank’s framework How many bank accounts can I pair with the app? You can use any number of bank accounts with the app as long as they are linked with your phone number. Is there a limit on transaction amounts? For security reasons, UltraCash has an upper limit of Rs 10,000 per transaction. How will I get refunds on returned goods? Respective merchants will provide refunds on returned goods. The money will be deposited in your bank account within five working days. Do I get loyalty points for using UltraCash? Loyalty points for using UltraCash are awarded depending on active promotion plans. What kind of phone do I need to use UltraCash? UltraCash works on any android smartphone. Support for iOS will be announced shortly. What do I do if I get a new mobile phone number? If you change your mobile phone number, UltraCash will detect an irregularity and prompt you to re- configure UltraCash. Your earlier account will be invalid. Will UltraCash work if I change my mobile phone but use the same mobile number/ SIM card? In case you change your mobile phone, download the Ultra Cash app on the new device and complete the mobile verification process. Once you provide the secure pass code to authenticate yourself, you will be able to use the app with your previous account. Can I use UltraCash on multiple phones simultaneously? UltraCash will work only with the phone number linked with your bank account. Will the app work if my phone is paired with a headset/ Bluetooth device? At the moment of transaction, any headset/Bluetooth device should be unpaired/disconnected. Will my personal data be secure? Your personal data is never compromised with UltraCash. All transactions are encrypted. UltraCash strictly adheres to RBI mobile-payment guidelines. What do I do if I forget my password? Follow the ‘Forgot passcode’ steps. Can someone else use UltraCash on my phone? UltraCash can only be accessed with your passcode. Please do not share it with ANYONE. What should I do if my mobile phone is lost or stolen? In case of loss or theft of device, immediately call the UltraCash helpline 080-40423456 to deactivate your account.
- 75. 75 WatchBanking Ever thought youcould access your bank account from a wrist watch? HDFC Bank WatchBanking is here and allows you to access your bank account and do a whole lot more right from your wrist. For the first time in India, WatchBanking is now available exclusively for HDFC Bank customers through an Apple Watch. You can now do your favourite transactions right from your Apple Watch without even taking out your phone. All this comes with the same level of high-end security that HDFC Bank’s Mobile Banking App gives you! Watch Banking features View Information of all your accounts Recharge your Mobile & DTH Connection Request A/c Statement & Cheque book Locate HDFC Bank ATM & Branch Hotlist your Debit Card View Notifications sent by HDFC bank Call us using Apple Watch Step 1: Download the latest HDFC Bank MobileBanking app from the App Store or just update your app if you have already downloaded it on your iPhone. Step 2: Ensure that your Apple Watch is paired with your iPhone. Select “WatchBanking” from main menu of the HDFC Bank Mobile Banking app on your iPhone. Step 3: Follow the instructions on your iPhone to set your 4 digit Watch Banking PIN. Step 4: Tap the HDFC Bank icon on your Apple Watch, enter your 4 digit Watch banking PIN to get started. 1. What is HDFC BankWatchBanking? HDFC Bank WatchBanking provides customers the convenience of accessing select banking services through an Apple watch. 2. On which smartphones and smart-watches is WatchBanking available? HDFC Bank Watchbanking is currently available only on an Apple Watch paired with an iPhone 5 and above (using iOS 8.2 and above). 3. Do I need to install a new app for WatchBanking? No, you don’t need to download a new app to use Watch Banking. Once you upgrade the HDFC Bank’s Mobile
- 76. 76 Banking App foriPhone, WatchBanking is automatically activated for you. If you haven’t downloaded the MobileBanking App yet, please visit the Apple App Store to download the App. Just follow these simple steps to get started: Step 1: Download the latest HDFC Bank MobileBanking app from the App Store or just update your app if you have already downloaded it on your iPhone. Step 2: Ensure that your Apple Watch is paired with your iPhone. Select ‘Watch Banking’ from main menu of the HDFC Bank MobileBanking app on your iPhone. Step 3: Follow the instructions on your iPhone to set your 4 digit Watch Banking PIN. Step 4: Tap the HDFC Bank icon on your Apple Watch, enter your 4 digit Watch banking PIN to get started. 4. What is a HDFC Bank WatchBanking PIN? HDFC Bank WatchBanking PIN is a 4-digit PIN that you can use to access our banking services from your Apple Watch. You can generate your Watch Banking PIN from the HDFC Bank Mobile Banking app on your iPhone. 5. How do I generate my HDFC Bank WatchBanking PIN? After you have downloaded the latest version of the HDFC Bank MobileBanking app for your iPhone, follow these simple steps to set your HDFC Bank WatchBanking PIN Step 1: Ensure that your Apple Watch is paired with your iPhone. Select ‘WatchBanking’ from main menu of the HDFC Bank Mobile Banking app on your iPhone. Step 2: Enter your Customer ID and password to verify yourself. Step 3: Set your 4 digit WatchBanking PIN Step 4: Tap the HDFC Bank icon on your Apple Watch, enter your 4 digit Watch banking PIN to get started. 6. How do I reset / change my HDFC Bank WatchBanking PIN? To reset / change your WatchBanking PIN, open the HDFC Bank MobileBanking app on your iPhone and follow the same steps as you did to set your WatchBanking PIN the first time. 7. Is the HDFC Bank Watch Banking PIN different from Apple Watch Passcode? Yes they are different. Your HDFC Bank Watch Banking PIN is used to access Watch Banking services offered by HDFC Bank from your Apple Watch while your Apple Watch pass code is used to unlock your Apple Watch. 8. What happens if I change my Net Banking PIN? Incase you have changed your Net banking PIN; you’ll need to reset your Watch Banking PIN as well. 9. What happens if I enter an incorrect Watch Banking PIN? If you enter an incorrect WatchBanking PIN 5 times in a row, your WatchBanking facility will be de-activated. To re-activate it, reset your WatchBanking PIN from WatchBanking section in main menu of HDFC Bank MobileBanking app on your iPhone. 10. Is HDFC Bank WatchBanking safe? HDFC Bank WatchBanking is as safe as MobileBanking. WatchBanking can be enabled only after you set it up using your customer ID and password. It works only when your iPhone is in close proximity to your watch. The
- 77. 77 moment you removeyour Apple Watch, you need to enter your Apple Watch passcode to unlock it. Additionally, any active session with WatchBanking service gets automatically disabled and you will need to re-enter your 4 digit WatchBanking PIN to access your account information. No information is stored on your Apple Watch. 11. Can I pair my Apple Watch with another iPhone? Do I have to setup WatchBanking again? One Apple Watch can only be paired with one iPhone at any given time. If you change your watch or your iPhone, you will need to reset your WatchBanking PIN to get started. 12. Is HDFC Bank WatchBanking supported for both 38mm and 42mm sizes of Apple Watch? Yes. 13. I can’t see the WatchBanking option in my HDFC Bank MobileBanking app on iPhone. This can happen if you do not have the updated version of the mobile banking app on your iPhone that supports WatchBanking. Please update your app by downloading latest version from the Apple App Store
- 78. 78 OBSERVATION:- The present findingsfrom the interpretation of the results regarding factors considered for adopting e-banking / DIGITAL banking services by bank customers, functional / psychological barriers, and usefulness and benefits of e-banking services are enumerated here. Internet centre in the study area is the place for using internet for around 95 per cent of the respondents. Though majority of the bank customers perceive the ATM usage as important, the importance of ATM usage is significantly related to location, education and occupation of the bank customers based on the present study. The perceived importance of DIGITAL banking is independent of the location and income but depends upon sex, age, education and occupation of the bank customers. The Digital banking is important for bank customers and at the same time the importance of internet banking is significantly related to their age, education, occupation and income. The extent of services like Online Enquiry, Online Payment, Credit Card and Telephone Banking has been at “Fair” level whereas the extent of services such as ATM Card, Debit Card, Internet Banking, Depository Service, and Investment Advisory Service, e-Transfer of Funds, Core Banking and Anywhere Banking has been “good” by the banks. There is significant difference in the extent of services as provided by both public and private sector banks. The preference to manual banking is little more than that of e-banking and preference towards manual banking and e-banking is largely associated with location, age, education and occupation of the bank customers. There is significant relationship between adoption of e-banking and location, age, education and income of the bank customers. The adoption of e-banking is significantly associated with the number of banking transactions per month among bank customers. The bank customers consider “Like to use new technologies”, “IB has made banking easy” and “Use IB for better rate offers and charges only” as the primary reasons for adoption of e-banking. It is found that some bank customers have not adopted e-banking services as they do not trust the internet as a channel for banking and it is complicated to use as well as they cannot afford the Internet fee. The “Variety of services offered by the bank” is very important criteria and other criteria such as “Size of the bank”, “Reputation of the bank” “Ownership of the bank-Overseas”, and “Ownership of the bank-Local” are the important criteria while “Familiarity with the bank” is neither unimportant nor important for the bank customers to consider for adopting e-banking / internet banking. It is found that “Withdrawals using ATM” is the service performed in the banks very much to the expectation of the bank customers. Besides this, User friendliness of e-Banking, Debit Card Facilities and Security of Transactions are the other three services performed very well by the banks to the bank customers’ expectation in that order. The services such as “Deposits using ATM” and “Telephone Banking” performed by the banks are just “good” in turn indicating that these services are somewhat up to the expectation of bank customers. There is no notable difference between the performed services such as “Deposits using ATM”, “Credit card facilities”, “Telephone banking”, “Reasonableness in cost”, “Security of transactions”, “Adequacy of knowledge provided by bank” and “Promptness in attending grievances”.
- 79. 79 The servicessuch as “Withdrawals using ATM”, “Debit Card Facilities”, “Internet Banking”, “e- Transfer of Funds”, “User friendliness of e-Banking” provided in the private sector banks are significantly much better than those in public sector banks. It is elicited that “Debit Card Facilities” followed by “Withdrawals using ATM”, “Internet Banking” and “e-Transfer of Funds” are the first four quality services provided by the banks via e-banking / internet banking to bank customers. Significant differences are observed in the services provided adequately via e-banking / internet banking between private and public sector banks. It is identified that “convenient and easy to use”, “Complications and Difficulties in using IB initially”, “good option next to traditional banking” and “risk of getting wrong information” are the major factors for functional / psychological aspects of internet banking. The respondents from rural, semi-urban and urban areas have viewed the e-banking / internet banking as convenient & easy to use and as good option next to traditional banking but they have perceived that the use of new technology like IB initially is complicated and difficult as well as it may lead to giving wrong information. It is also found that “IB is complicated, difficult initially” and “giving wrong information” are the barriers for both public and private sector bank customers. Though the IB is a good option to traditional banking but complications and difficulties have been experienced in using new technology like IB initially as well as risk of getting wrong information through IB for bank customers of all age groups. There is a significant similarity between functional / psychological barriers in the adoption of e-banking / internet banking and age of the bank customers. The bank customers irrespective of their educational status have agreed that IB is convenient and easy to use but using it initially is difficult and complicated. There is significant difference in the perceived status of functional /psychological barriers like “Complications and Difficulties in using IB initially” and benefits like “Convenient & Easy to Use” and “Good option next to traditional banking” across respondent categories by occupation. The functional and psychological benefits of IB like “convenient and easy to use”, “good option next to traditional banking” and barriers such as “risk of getting wrong information” is significantly less among low income group of bank customers than that of those in the groups with medium and high income. There is no remarkable difference in the functional and psychological barrier, “complications and difficulties in using IB initially” among bank customer groups with low, medium and high income level. The perceived status of the bank customers who consider the ATM usage as “unimportant” is significantly less in respect of functional benefits such as “Convenient & Easy to Use” and “Good option next to traditional banking” whereas it is significantly higher with regard to functional barrier, “Complications and Difficulties in using IB initially”. It is found that perceived “Risk of getting wrong information” from IB has been similar for both respondent groups with ATM usage as “important” and “unimportant”. The extent of “Convenient & Easy to Use”, “Complications and Difficulties in using IB initially”, “Good option next to traditional banking” and “Risk of getting wrong information” is the same and independent of the status of importance of Tele-banking among bank customers. There is significant relationship between functional / psychological barriers / benefits and importance of Internet banking among bank customers. The perceived status of functional / psychological barrier is high and benefit is less among manual banking customers compared to that of those with e-banking.
- 80. 80 There issignificant difference in the perceived status of all functional / psychological barriers and benefits except “Complications and Difficulties in using IB initially” between bank customer groups with and without “adoption of e-banking”. The functional / psychological barriers and benefits in internet banking are significantly related to period of using e-banking among bank customers. The functional / psychological barriers and benefits are significantly associated with number of times visiting the bank / month among bank customers. The functional / psychological barriers and benefits in adoption of internet banking is significantly determined by the number of internet banking transactions in a week among bank customers. It is found that “Complications and Difficulties in using IB initially” and perceiving the adoption of IB as “Good option next to traditional banking” is significantly influenced by the number of banking transactions per month while other two dimensions of functional barriers like “Risk of getting wrong information” and benefits “Convenient &Easy to Use” is independent of the number of monthly banking transaction among bank customers. The perceived status of “convenient and easy to use” of IB as expressed by customers tend to be higher among high income with low occupational female customers from non-rural areas who have not adopted e-banking facilities and make less number of bank visits monthly. The “complications and difficulties in using IB initially” is perceived to be higher among less educated elder customers who consider the ATM usage as unimportant and Internet banking as important, prefer manual banking, un-availed e-banking facilities and who make more number of visits to the bank but carry out less number of transactions per month. Perceiving adoption of internet banking as “good option next to traditional banking” tend to be more positive if bank customers are female with less educational status and likely to be housewives with high monthly income who prefer e-banking but not adopted e-banking, make less number of monthly bank visits, less number of internet banking transaction in a week but tend to do more number of bank transaction in a month. Perceiving that the “risk of getting wrong information” from adoption of Internet banking tend to be more among female customers from non-rural areas with lesser education and likely to be housewives with high monthly income who prefer manual banking, not adopted e-banking and make less number of bank visits in a month. The benefits from e-banking / internet banking are “Save time & Cost less”, “Provide accurate, relevant and up-to date information”, “Flexible and easily accessible with convenience” and “Assists to share the experience with bank and other customers more efficiently”. The “flexibility and easy accessibility with convenience” is the top most benefit followed by “Providing accurate, relevant and up-to date information” and “Saving time & Cost Less”. An adoption of e-banking / internet banking provided by the private sector banks is more beneficial in terms of “time and cost”, “providing accurate, relevant and up-to date information” and “accessibility with convenience” compared to public sector banks. The perceived benefits of e-banking / internet banking are significantly influenced by availing of e- banking / IB services among bank customers. The perceived level of benefits from e-banking / IB adoption differ significantly based on location of the bank customers. The difference in opinion between two gender groups may perhaps be due to chance but not significant at required hypothetical level. The perceived level of benefits of e-banking / IB is independent of gender of the bank customers.
- 81. 81 The perceivedbenefits of e-banking / IB is independent of the age of the Bank customers. The perceived level of benefits from adoption of e-banking / internet banking is related to educational status of the bank customers. The perceived benefits from e-banking / IB such as “save time & cost less” as well as “Flexible and easily accessible with convenience” is independent of the occupational status whereas the perception regarding the other two benefits is affected by the occupational status of the bank customers. The perceived benefits of e-banking / IB is related to status of family income of bank customers. It is found that “Generating the latest reports of banking transactions” is major usefulness followed by “Funds transfer”, “Pay bills using available cash in the accounts” and “Order to buy and sell shares” whereas E-banking / IB is not very much useful for “opening new accounts” and “loan transactions”. All services of e-banking / IB are useful according to both public and private sector bank customers, but usefulness of services like “Funds transfer”, “Order to buy and sell shares”, “Open new accounts” and “Generate the latest reports of banking transactions” in private sector banks are significantly better compared to these services in public sector banks through e-banking / internet banking. Almost all the services are perceived to be useful by both user and nonuse of e-banking services, but the level of perception about usefulness of e-banking among non-user group is significantly less than that of user group. The level of usefulness of e-banking services is significantly less for rural bank customers when compared to their semi-urban and urban counterparts. There is no difference in the perceived status of usefulness of e-banking services between male and female customers. The usefulness of e-banking / internet banking services depends upon the age of the bank customers. The usefulness of e-banking / IB in respect of “Account details and balance statements” is significantly less among graduates when compared to secondary educated and post graduates. There is significant difference in the perceived status of usefulness of e-banking / internet banking services by educational status of the bank customers. The extent of usefulness of e-banking services – such as “Account detail and balance statements”, “Funds transfer”, “Loan transaction” and “Order to buy and sell shares” is the same for all occupational groups whereas there is significant difference in the usefulness of e-banking services - “Pay bills using available cash in the accounts”, “open new accounts” and “generating the latest reports of banking transaction” by occupational status of bank customers. The perceived status of usefulness is associated with monthly income of the bank customers. Majority of the bank customers, whether presently use e-banking or not, have intention to continue to use e-banking / internet banking and strongly recommend to others the use of this Internet banking site in the future. It is found that “time saving and less cost” tend to influence the bank customers’ “intention to continue using this Internet banking site in the future”. It is identified that benefit of e-banking in providing accurate, relevant and up-to date information, flexibility and easy accessibility with convenience and assisting to share the experience with bank and other customers more efficiently tend to influence the bank customers to strongly recommend to others to use e-banking / internet banking in the future. The bank customers are intended to continue e-banking / internet banking in the future” as it is useful in getting account details and balance statements as well as for transferring funds. Further, bank customers tend to strongly recommend to others to use e-banking / internet banking as it is useful for loan
- 82. 82 transaction, paying billsusing available cash in the accounts, making order to buy and sell shares and generating latest reports of banking transactions. Suggestions The following suggestions are recommended for enhancing e-banking /internet banking services of banks to the customers 1. Banks should take necessary steps to create awareness among rural people about the advantages of e-banking / internet banking services available in the banks. 2. The e-banking / internet banking system should be enhanced to make the online enquiry and online payment much easier to the customers. 3. Public sector banks should improve their e-banking / internet banking services to compete with their private sector counterparts. 4. Most of the customers have not availed of the e-banking / internet banking services because they do not trust the internet channel presuming it as complicated. So banks may set up a team of personnel to train the customers to get acquainted with internet channel. 5. The bank customers have perceived the risk of getting wrong information from e-banking / internet banking services. These illusions should be removed from the minds of the customers by bank people as these factors are the barriers for most of the customers for not adopting these services. 6. Though e-banking / internet banking is convenient and easy to use, customers are afraid of adopting these services because they think that using these “services are difficult and complicated”. So, on-site training can be provided to the bank customers who intend to use e- banking / internet banking services. General Suggestions: The delivery of financial services at affordable costs to vast sections of people including disadvantaged and low income groups’ is relates to financial inclusion. Unrestrained access to public goods and services is the sine qua non of an open and efficient society. It is argued that as banking services are in the nature of public good, it is essential that availability of banking and payment services to the entire population without discrimination is the prime objective of public policy To achieve this sound financial and banking service is essential and therefore Indian bankers should take resolutions to implement the policy of “ inclusion” in all the branches, which enable its customers to enhance the knowledge of e-banking and avail all form of banking services. It will include the maximum number of people under the shelter of financial inclusion for this purpose, it is the duty of the bankers to inculcate the feeling of that e-banking /internet banking is safe and secure. This can be possible only when a banker take steps to have a separate on-line centre in their premises with enough number of computers and uninterrupted internet facility.
- 83. 83 FUTURE RESEARCH ANALYSIS Thefollowing areas need further research in this field for the effective implementation of various e- banking/internet banking services in future for the benefit of all the people. 1. A Study on Importance of e-Banking /internet Banking in financial inclusion. 2. A study on need of e-Banking / Internet Banking for next generation. 3. Strategies for successful implementation of e-Banking/internet banking service in the Indian landscape. 4. A study on status of e-Banking in the development of co-operative Banks in Tamil Nadu. 5. A study on evaluation of e-Banking / Internet Banking websites in India. 6. A study on Banker’s attitude towards e-Banking service. 7. A comparative study on Indian and foreign customers perspective towards Digital Banking services. 8. A study on uses of Information Technology in identifying financial Products. 9. A Study on Role of e-Banking /Internet Banking in cost reduction and cost control. 10. A study on impact of e-Banking services adopted by Indian customers. 11. A study on impact of information Technology Act in safeguarding the customers using Digital Banking services.
- 84. 84 CONCLUSION Based on thisstudy, the opinion of the sample respondents among the bank customers the various aspects of e-banking / internet banking services provided by public and private sector banks are evaluated using appropriate Statistical techniques such as Cross tabulation analysis with Kruskal-Wallis test, t-test in addition to descriptive statistics like mean and standard deviation. It is concluded from the results of the study that the usage of ATM, Tele banking and Internet banking are perceived as important and the use of these services is associated with socio-economic and demographic characteristics of the respondents. Though, most of the customers prefer manual banking overbanking, the customers tend to use e-banking / internet banking and adoption of e-banking and internet banking services among the bank customers is significantly influenced by the number of times visiting the banks as well as the number of banking transactions per month. Most of the services through e-banking / internet banking performed by both public and private banks are beyond the expectation of the customers. Similarly the various services provided by both public and private sector banks are more than adequate for customers. It is concluded finally that there is significant difference between public and private sector banks in respect of both services provided and services performed via e-banking / internet banking. From the results regarding functional / psychological barriers and benefits, it is noted that there are four underlying aspects (dimensions) of functional / psychological barriers (two aspects related to barriers such as “Complications and Difficulties in using IB initially” and “Risk of getting wrong information”) and benefits (two benefits namely, “Convenient & Easy to Use” and “Good option next to traditional banking”) are identified using factor analysis. It is also concluded that there is significant difference in the perceived status of functional / psychological barriers / benefits dimensions by socioeconomic characteristics and the perceived status of functional / psychological barriers/benefits is related to importance of using ATM, internet banking, preferred type of banking, availing e-banking services, period of using e-banking, number of times visiting banks in a month, number of internet transaction in a week and number of banking transaction in a month. From the evaluation of the customers’ opinion with regard to the benefit sand usefulness of e-banking / internet banking in addition to “intention of using e-banking / internet banking in the future”, it is identified that there are four major benefits, namely “Save time & Cost Less”,“Provide accurate,relevant and up-to date information”, “Flexible and easily accessible with convenience” and “Assists to share the experience with bank and other customers more efficiently” from e-banking / internet banking. It is found that “flexibility and easy accessibility with convenience” is the most desirable benefit followed by “Providing accurate,relevant and up-to date information” and “Saving time & Cost Less” and the perceived status of the above benefits is associated with education and family income of the respondents. From this, it is apparent that there is significant difference in the perceived level of benefits of e-banking / IB between public and private sector banks as well as between non-users and users of e-banking / IB. Regarding the usefulness of e-banking / internet banking, it may be concluded that “Generating the latest reports of banking transactions” is the major usefulness followed by “Funds transfer”,“Pay bills using available cash in the accounts” and “Order to buy and sell shares”. It is also concluded that the usefulness of e-banking / IB provided by private sector banks is remarkably higher than that of public sector banks. Further, the perceived status of usefulness among non-user group as well as among rural group is significantly less than that of their respective counterparts. It is found that the perceived status of usefulness of e-banking / IB is also related to education and family income of the respondents. With regard to the “intention to use e-banking / internet banking in the future”, all respondents have expressed positive opinion that they have intention of using these services in the future. It is identified that “time saving and less cost” tend to influence the bank customers’ “intention to continue using this Internet banking site in the future” whereas “providing accurate,relevant and upto date information”, “flexibility and easy accessibility with convenience” and “assisting to share the experience with bank and other customers more efficiently” tend to influence the bank customers to strongly recommend to others to use e-banking / internet banking in the future”. It is further concluded that the bank customers may also continue to use e-banking / internet banking in the future” as it is useful in getting account details and balance statements as well as for transferring funds. Moreover, bank customers tend to strongly recommend to others to use e-banking / internet banking as it is useful for loan transaction, paying bills using available cash in the accounts, making order to buy and sell shares and generating latest reports of banking transactions.
- 85. 85 BIBLIOGRAPHY https://www.hdfcbank.com/htdocs/aboutus/News_Room/pdf/MEDIA_COVERAGE_Mr_Nitin_Chugh_ This ishow future of digital banking looks like.pdf www.hdfcbank.com/personal/ways-to-bank/bank-online/netbanking https://www.hdfcbank.com/.../MEDIA_COVERAGE_Mr_Nitin_Chugh_ www.business-standard.com › Opinion › Columns www.forbesindia.com › UpFront › Special http://www.businesstoday.in/magazine/cover-story/indias-best-ceos-2015-aditya-puri-is-transforming- hdfc-bank-into-digital-bank/story/227064.html
- 86. 86 ANNEAXURE QUESTIONAIRE ON DIGITALBANKING SERVICE SERVED BY HDFC BANK DEMOGRAPHIC PROFILE: 1. NAME OF THE CUSTOMER:- 2. GENGDER:- MALE FEMALE 3. AGE:- a) 20-25 b) 25-30 c)30-35 d)35 and above 4. What is your profession? a) Student b) Business c) Service d) Others 5. What is your annual income? a) Less than 100000 b) 100000-200000 c) 200000-400000 d) 400000 and above HERE ARE CERTAIN QUESTIONS RELATED TO CUSTOMERS PERCEPTION TOWARDS DIGITAL BANKING OFFERED BY HDFC BANK 6. How frequently do you visit HDFC Bank in a month? a) Less than 1 b) 1 to 3 times c) 3 to 8 times d) over 8 times 7. Are you aware of Digital Banking services offered by HDFC Bank? a) Yes b) No 8. Do you use Digital Banking services (i.e. Net banking, Mobile banking) offered by HDFC Bank? a) Yes b) No a) Others 9. How frequently do you use Digital Banking services per month (for e.g. Balance enquiry, Fund transfer between accounts and other Net banking Services)? a) Less than 1
- 87. 87 b) 1 to3 times c) 3 to 8 times d) Over 8 times 10. How frequently do you use an Automated Teller Machine? a) Less than 1 b) 1 to 3 times c) 3 to 8 times d) over 8 times 11. Reasons for using Digital Banking services offered by HDFC Bank? a) Services are safe b) Digital Banking provides any where bill payment options. c) Digital Banking provides stop payment for cheques. d) Digital Banking money transfer facility. 12. What do you think about the balance enquiry facility provided by Digital Banking System? a) Good b) Average c) Poor 13. What do you think about the Bill Payment Services offered by HDFC Bank through Digital Banking System? a) Good b) Average c) Poor 14. What do you think about the Stop Payment Services offered by Digital Banking System of HDFC Bank? a) Good b) Average c) Poor 15. What do you think about the Money Transfer Facility offered by Digital Banking system of HDFC Bank? a) Good b) Average c) Poor 16. Do you think Digital Banking System is safe? a) Yes b) No 17. What applications of HDFC Bank do you use?
- 88. 88 a) Payzapp b) Smartbuy c)SmartHub d) Net banking/ Mobile Banking e) All of the above 18. Rate the overall satisfaction with Digital Banking system of HDFC Bank? a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly disagree 19. How likely is it that you will open a Net Banking account within the next 12 months? a) Very likely b) Somewhat likely c) Neither unlikely nor likely d) Somewhat unlikely e) Very unlikely