SlideShare a Scribd company logo
AWESOME
SUPER PROBLEMS
Kim Walesh
Deputy City Manager
Director of Economic Development
BULLET TIME
OMG!!!
$100,000,000
Prioritize Features
Prioritize Backlogs
Prioritize Epics
Prioritize Tech Debt
Prioritize a
City Budget
WE CAN HELP!
Chuck Reed
Mayor
San José, CA
Community Based Budgeting
Customer collaboration
over
contract negotiation
This was a
survey.
Surveys
Suck!
Let’s make this
a collaborative
experience
A serious game is a game designed for a
primary purpose other than pure entertainment.
Games are the ideal
collaboration tool
Product Box
Remember
the Future
Spider Web
Start Your Day
Speed Boat
Discover
Unmet Needs
Identify
Impediments
Relationships
Patterns of Use
Goal-Driven
Planning
Buy a Feature
★ 12 to 20 items described in terms of benefits and costs
★ 5 to 8 players given limited budget and buy what they want
$100,000,000
Reduction ProposalsFunding Proposals
FUND
FUND
REDUCE
Participants were San José
residents, Neighborhood
Associations Leaders and the
Youth Commission, carefully
balanced across the tables.
Subject Matter Experts
answered questions.
Brett McCallon
Fire Chief William
McDonald
San José
residents chose
2011 Proposals Funded: By Table
(Total 12 tables)
Pavement Maintenance
over Libraries
General Code Enforcement
Pavement Maintenance
Anti-graffiti
Safe Schools Campus Initiative (SSCI)
San Jose Best CBO
Strong Neighborhoods Initiative
Branch Libraries
Children's Health Initiative
Hub Community Centers
Streetlights
Park Restrooms
Citywide Traffic Safety Services
Park Rangers
MLK Library
Christmas in the Park
HNVF Community Based Orgs
Crossing Guards
Holiday Parade
10
10
9
8
8
8
7
7
7
7
6
5
5
3
2
2
1
1
Yes, that’s radical
2011 Budget Games Impact
★ Reductions in Fire Department staffing
★ Reductions in Police Department staffing
★ Delays in libraries and elimination of services
★ Funding of key proposals
Prioritize Features
Prioritize Backlogs
Prioritize Epics
Prioritize Tech Debt
Prioritize a
City Budget
You can use Agile collaboration tools to accomplish much bigger goals.
New taxes
“Buy one or none”
Each table could add ONE
new funding proposal.
2012 Budget Games
https://www.youtube.com/
watch?v=NRYFQzvGkAM
Thank you,
Lyssa 
Martha Amram
Jürgen de Smet – www.co-learning.be
2014: Online Games
How would you spend a ¼ cent sales tax?
2014: Online Games
How would you spend a ¼ cent sales tax?
102
residents
21
online games
3,500
chats
What did the
San José residents think
about the online forums?
Davide: Interesting exercise. I've done it in person at city hall once
before. worked very similarly.
Jean: This is better than the in-person game.
Facilitator: What about it did you like more Jean?
Jean: Not noisy, could "hear" everyone. Real-time updates of the
balances. I could keep track of others values via their bids. No side
chatter. Better focus on task.
Davide: It came down to the facts. No body language, no
prejudices, just ideas and dealing.
Yes, and...*
*Even when the “and” conflicts with
dogma or consulting income
Prioritize Features
Prioritize Backlogs
Prioritize Epics
Prioritize Tech Debt
Prioritize a
City Budget
You can repeatedly use Agile collaboration
tools to accomplish much bigger goals.
How can we help
our city grow?
How should our
solution grow?
How can we help
our city grow?
1H2019
2H2019
Future
Use Prune the
Product Tree
to help your
product grow!
Tasty
Features
Nutritious
Infrastructure
Even MORE
Tasty Features
How could the SAFe
Learner Subscription
evolve to meet your
needs?
Great Neighborhoods 2013
Make Our Community Great - 2017
Product
Roadmapping
City
Roadmapping
You can use Agile collaboration
tools to accomplish much bigger goals.
$100,000
$500
Turf, Basketball
Nets, Smoothies
Half-Pipe, Pond,
More Books
Water Bottle
Refilling Station,
Gaming Room
Are you a Monopolybut?
Amy Cuddy
Equipment Coaches can receive cards
No attacking players in the wall Accidental handball goal won't stand
Business
Frameworks
Social
Problems
How far can we push the mods?
?
What School Programs
Should We Fund?
How do we deal with
school overcrowding?
Technical Problems
Budgets & Roadmaps
★ Clearly defined
★ Shorter, often repeating time horizon
★ “Failure” not catastrophic
★ Knowledge / Economics driven
Wicked Problems
Example: Urban Planning
★ Long time horizon
★ Inertia
★ “Failure” is catastrophic
★ Multiple actors
★ Values
Do we have wicked
problems in business?
Late Software
Massive Tech Debt
Build or Buy
Pivot, Punt or Persevere
WE CAN HELP!
50%of Strategic
Business
Decisions
#FAIL
Business Decisions #fail because…
1. We don’t create options
2. We don’t assess actions
3. We don’t consider drawbacks
4. We don’t deliberate (collaborate)
Wicked
Business
Problems
Wicked
Social
Problems
?
Amy Lee
Program Officer
A process whereby citizens evaluate:
★ strategies for attacking a problem
★ actions that must be taken
★ drawbacks of each action
Deliberative Forums
CA Drought Strategies
Create /
Capture More
Water
Increase
Conservation
Modernize
Governance
Actions for Creating/Capturing Water
Capture /
Create More
Water
Increase
Conservation Modernize
Governance
Drawbacks?
• Fragile ecosystem
• Agriculture may
be harmed
• $6B in costs
• 1%-5%
increase
• $1B in costs
• Highly
concentrated
wastewater
Can we scale deliberation?
Do you think we
should take this action?
Can you live with
this drawback?
Can you live
with this drawback?
Will deliberation change
your perspective?
Dynamic visualization
of group perspective.
Technical Debt
School Capacity
Drought
Financial Reform
Obesity
Many others…
Late Software
Tech Debt
Lean Startup
Mergers & Acquisitions
You can use tools designed
to tackle wicked social problems in business!
Business
Problems
Social
Problems
Collaboration Tools
Collaboration Tools
What other kinds of
problems can we tackle?
opportunities create?
At regular intervals, the team
reflects on how to become more
effective, then tunes and adjusts
its behavior accordingly.
Retrospective Outcomes / Impact
time
Impact/Benefit
Early
Adoption
Team
Maturation
Organizational
Limits
Why
Bother?
Retrospective Outcomes / Impact
time
Impact/Benefit
Early
Adoption
Team
Maturation
Organizational
Limits
Enterprise
Retros!
If you’re going to Scale
Agile then you need to
Scale Retrospectives!
Enterprise
Opportunities
“The Soup”
42 Scrum Teams (350 People)
Speed Boat Retrospective
Teams are
Cooking!
Red == anchor
Green == propeller
Team
ART
Solution Train
Portfolio
Enterprise
Neighborhood
City
State
Country
We can use Agile collaboration
tools to accomplish much bigger goals.
What about the most
important “team” of all time:
our families?
Business
Problems
Social
Problems
Collaboration Tools
Collaboration Tools
So, Now What?
Collaboration
Heroes
Collaboration
Heroes
PLAY TWO GAMES
CHANGE THE WORLD
Let’s Play!
Boss, I want to engage my team in a
goal-directed activity with clearly
defined rules of engagement.
Progress towards achievement of the
goal will be tracked through clearly
communicated status indicators.
“
”
Boss, I want to engage my team in a
goal-directed activity with clearly
defined rules of engagement.
Progress towards achievement of the
goal will be tracked through clearly
communicated status indicators.
strategic
“
”
Boss, I want to engage my team in a
goal-directed activity with clearly
defined rules of engagement.
Progress towards achievement of the
goal will be tracked through clearly
communicated status indicators.
strategic
“
”
exercise
Boss, I want to engage my team in a
goal-directed activity with clearly
defined rules of engagement.
Progress towards achievement of the
goal will be tracked through clearly
communicated status indicators.
information radiators.
strategic
“
”
exercise
Boss, Let’s Implement
SAFe Lean Portfolio Management
How could we grow?
2 Games / Year
5 Participants / Game
10% Player Conversion Rate
-
50,000,000
100,000,000
150,000,000
200,000,000
250,000,000
2015201620172018201920202021202220232024202520262027202820292030203120322033203420352036203720382039
CCAs
Forums / Year
Participants / Year
#1 Take an economic view
#2 Apply systems thinking
#3 Assume variability; preserve options
#4 Build incrementally with fast, integrated learning cycles
#5 Base milestones on objective evaluation of working systems
#6 Visualize and limit WIP, reduce batch sizes, and manage queue lengths
#7 Apply cadence, synchronize with cross-domain planning
#8 Unlock the intrinsic motivation of knowledge workers
#9 Decentralize decision-making
#10 Organize around value
What might
really happen?
We might create a
world congruent
with our values.
THE WORLD NEEDS YOU

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Awesome Superproblems SAFe Summit Keynote 2019

Editor's Notes

  1. Dennis Britton Story – saving the games and the power of a common framework and training
  2. Techniques that you use in business to prioritize features, backlogs and projects can be used to prioritize city budgets, etc.
  3. Techniques that you use in business to prioritize features, backlogs and projects can be used to prioritize city budgets, etc.
  4. I first learned about the super hero pose from Gray’s.
  5. To address problems like school overcrowding citizens need to assess their options and the implications of these options BEFORE allocating money.
  6. It failed because you can’t solve a wicked problem with a technical approach.
  7. Wicked problems exist at all levels – from local issues, to state issues, to national issues, to international issues.
  8. SXSW is the world’s largest independent film, music and interactive media festival.
  9. You are
  10. I’m not asking you to be superman or wonder woman He was from kryptonite and she was an amazon I am asking you to be Batman. Here is your belt, clip and collaboration tools. So that you can solve awesome superproblems.