Abstract: This study investigated the availability and use of reference sources and service in Babcock university library. A survey research design was used and a simple random sampling method was adopted to determine the 93 samples used for this study. Findings were analyzed using descriptive statistic sand the results indicated that 38(40.9%) of the respondents use the reference sources weekly. Majority of the respondents indicated that reference sources are highly available, accessible and adequate except yearbook, bibliographies and biographies that are not available, accessible and adequate .Therefore, university libraries should provide students with relevant reference sources, effective library orientation programme sand also employ an innovative librarian that has good customer relationship.
Major trends in distance education research: a combination of bibliometric an...Nader Ale Ebrahim
Â
This study intends to explore the current trends in the field of distance education research catalogued in Web of Science (WoS) database during 1980-2016. Mainly bibliographic description and social network analysis was employed to investigate the structure and patterns of information exchanged within the field of distance education research and also to interpret the interrelationship between keywords indicated in these articles. A total of 500 most cited articles (out of 6,141 relevant to the topic) were reviewed to examine the impact of factors such as journal DOI and keywords on the number of citations that they received. We also identified major trends in distance education literature including variation across publication and citation year, top ranking of institutions and top ranking of published papers based on authors, subject area and co-authorship collaboration between countries. Our results show that the most cited articles are from two institutions of United States and United Kingdom and the most prolific years in terms of number of published articles and citations are 2013.We also found non-significant and very small correlation between the number of citation and DOI number of the journals. Our study serves as a resource for future studies by indicating how trends in distance education research have gradually developed over time and demonstrating the characteristics of the most cited articles in this literature.
How academic users
understand, discover,
and utilize reference
resources Junio 2017. Oxford University Press
This study explores usersâ and librariansâ perspectives on the role of reference
resources in research and teaching in todayâs academic institutions. It examines
how users seek contextual information and guidance for areas of scholarship as
they conduct research, and how reference resources can support their work.
the 3 strands of the research included
⢠A review of existing literature.
⢠In-depth qualitative interviews with 16 librarians and 18 end-users
(academic faculty and students).
⢠A survey of 164 librarians.
Motivating factors v34 n1 Machara and JainLiah Shonhe
Â
The purpose of this study was to establish the factors affecting staff motivation in selected public libraries in Botswana. The study was conducted with the aim to propose an appropriate approach to motivating public librarians. Using a survey method, data was collected through the use of questionnaires, document analysis and observation of the working environment. Convenience sampling was used to select the population of the study. The study adopted Herzbergâs Theory of Motivation as a theoretical framework. The findings revealed that librarians in these selected public libraries are de-motivated and dissatisfied with their jobs. Some of the factors that de-motivate librarians were identified as: job security; interpersonal relations at work; policies and procedures; working environment; benefits; and supervision. Based on the findings, the study recommends that Botswana National Library Services management should: adopt motivation theories to establish motivation programmes; upgrade the library to fit into a twenty-first century environment; recognise employees appropriately for a job well done; provide adequate training and career development; create a conducive working environment; and put proper policies and procedures in place.
Major trends in distance education research: a combination of bibliometric an...Nader Ale Ebrahim
Â
This study intends to explore the current trends in the field of distance education research catalogued in Web of Science (WoS) database during 1980-2016. Mainly bibliographic description and social network analysis was employed to investigate the structure and patterns of information exchanged within the field of distance education research and also to interpret the interrelationship between keywords indicated in these articles. A total of 500 most cited articles (out of 6,141 relevant to the topic) were reviewed to examine the impact of factors such as journal DOI and keywords on the number of citations that they received. We also identified major trends in distance education literature including variation across publication and citation year, top ranking of institutions and top ranking of published papers based on authors, subject area and co-authorship collaboration between countries. Our results show that the most cited articles are from two institutions of United States and United Kingdom and the most prolific years in terms of number of published articles and citations are 2013.We also found non-significant and very small correlation between the number of citation and DOI number of the journals. Our study serves as a resource for future studies by indicating how trends in distance education research have gradually developed over time and demonstrating the characteristics of the most cited articles in this literature.
How academic users
understand, discover,
and utilize reference
resources Junio 2017. Oxford University Press
This study explores usersâ and librariansâ perspectives on the role of reference
resources in research and teaching in todayâs academic institutions. It examines
how users seek contextual information and guidance for areas of scholarship as
they conduct research, and how reference resources can support their work.
the 3 strands of the research included
⢠A review of existing literature.
⢠In-depth qualitative interviews with 16 librarians and 18 end-users
(academic faculty and students).
⢠A survey of 164 librarians.
Motivating factors v34 n1 Machara and JainLiah Shonhe
Â
The purpose of this study was to establish the factors affecting staff motivation in selected public libraries in Botswana. The study was conducted with the aim to propose an appropriate approach to motivating public librarians. Using a survey method, data was collected through the use of questionnaires, document analysis and observation of the working environment. Convenience sampling was used to select the population of the study. The study adopted Herzbergâs Theory of Motivation as a theoretical framework. The findings revealed that librarians in these selected public libraries are de-motivated and dissatisfied with their jobs. Some of the factors that de-motivate librarians were identified as: job security; interpersonal relations at work; policies and procedures; working environment; benefits; and supervision. Based on the findings, the study recommends that Botswana National Library Services management should: adopt motivation theories to establish motivation programmes; upgrade the library to fit into a twenty-first century environment; recognise employees appropriately for a job well done; provide adequate training and career development; create a conducive working environment; and put proper policies and procedures in place.
Study of Library Utilizataion by Tribal Students: A Case Study of Buldhana Di...inventionjournals
Â
International Journal of Humanities and Social Science Invention (IJHSSI) is an international journal intended for professionals and researchers in all fields of Humanities and Social Science. IJHSSI publishes research articles and reviews within the whole field Humanities and Social Science, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Customer satisfaction at the Faculty of Philosophy Library in Osijek, CroatiaKornelija Petr
Â
Purpose â The purpose of this paper is to present the findings of the customer satisfaction survey of
the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine the level of
satisfaction among two customer groups: students and faculty.
Design/methodology/approach â The methodology utilised was a five-page satisfaction
questionnaire.
Findings â This paper presents the findings of the first customer satisfaction survey of the Faculty of
Philosophy in Osijek Library. The satisfaction data are collected as a part of a wider library evaluation
program and present the first step in future continuous measurement of customersâ expectations and
their satisfaction.
Research limitations/implications â The structure and the size of the sample do not secure the
representativeness. Among the student population, the paper was distributed only to those who
visited the library, which, in a way, reduces the validity of the sample (those who are dissatisfied with
library services may avoid the library). Among the faculty, the survey was distributed via e-mail, but
some faculty members do not check their e-mail accounts regularly (or not at all).
Originality/value â This is the first measurement of customer satisfaction for the Faculty of
Philosophy in Osijek Library. Furthermore, there are only a few similar papers that report on research
in Croatian libraries in international literature.
Keywords Library satisfaction survey, Academic library, Faculty of Philosophy in Osijek, Croatia,
Customer satisfaction, Library users
Paper type Research paper
RESEARCH TRENDS Ä°N EDUCATIONAL TECHNOLOGY Ä°N TURKEY: 2010-2018 YEAR THESIS AN...ijcax
Â
The purpose of this research is the analysis using meta-analysis of studies in the field of Educational
Technology in Turkey and in the field is to demonstrate how to get to that trend. For this purpose, a total of
263 studies were analyzed including 98 theses and 165 articles published between 2010-2018. Purpose
sampling method was used when selecting publications. In the research, while selecting articles and theses;
Turkey addressed; YOK Tez Tarama Database, Journal of Hacettepe University Faculty of Education,
Educational Sciences : Theory & Practice Journal, Education and Science Journal, Elementary Education
Online Journal, The Turkish Online Journal of Education and The Turkish Online Journal of Educational
Technology used in journals. Publications have been reviewed under 11 criteria. Index, year of
publication, research scope, method, education level, sample, number of samples, data collection methods,
analysis techniques, and research tendency, research topics in Educational Technology Research in Turkey
has revealed. The data is interpreted based on percentage and frequency and the results are shown using
the table.
Lecture presented by Vivian Praxedes D. Sy at PAARL's Summer Conference on the theme "Library Analytics: Data-driven Library Management", held at Pearl Hotel, Manila on 20-22 April 2016
International Journal of Humanities and Social Science Invention (IJHSSI) is an international journal intended for professionals and researchers in all fields of Humanities and Social Science. IJHSSI publishes research articles and reviews within the whole field Humanities and Social Science, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Prof. Mona K. Tourky â U.A.E
Paper: Scientific Research and Methods of Using Electronic Pages
Program of online world forum for women in science (wfwis)
organized by university of Duhok and women in science without borders initiative (wiswb) duhok-iraq Parallel Technical Session 12 (T12) Prof. Mona K. Tourky â U.A.E
Professor Mona Kamel Tourky, a visiting professor in the public international law at the University of the Emirates and Al Hassan Al Awel University morocco - Deputy Director of the Journal of International Law and Business, Al Hassan Al Awel University - an international arbitrator - a scientific research guide.
Paper: Scientific Research and Methods of Using Electronic Pages
Access to research in the developing world : Global week In Gothenburg 2013Anna Stockman
Â
Research4Life has four programmes which give access to important scientific information for researchers and students in the developing world. In this presentation the focus is on medicine.
Study of Library Utilizataion by Tribal Students: A Case Study of Buldhana Di...inventionjournals
Â
International Journal of Humanities and Social Science Invention (IJHSSI) is an international journal intended for professionals and researchers in all fields of Humanities and Social Science. IJHSSI publishes research articles and reviews within the whole field Humanities and Social Science, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Customer satisfaction at the Faculty of Philosophy Library in Osijek, CroatiaKornelija Petr
Â
Purpose â The purpose of this paper is to present the findings of the customer satisfaction survey of
the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine the level of
satisfaction among two customer groups: students and faculty.
Design/methodology/approach â The methodology utilised was a five-page satisfaction
questionnaire.
Findings â This paper presents the findings of the first customer satisfaction survey of the Faculty of
Philosophy in Osijek Library. The satisfaction data are collected as a part of a wider library evaluation
program and present the first step in future continuous measurement of customersâ expectations and
their satisfaction.
Research limitations/implications â The structure and the size of the sample do not secure the
representativeness. Among the student population, the paper was distributed only to those who
visited the library, which, in a way, reduces the validity of the sample (those who are dissatisfied with
library services may avoid the library). Among the faculty, the survey was distributed via e-mail, but
some faculty members do not check their e-mail accounts regularly (or not at all).
Originality/value â This is the first measurement of customer satisfaction for the Faculty of
Philosophy in Osijek Library. Furthermore, there are only a few similar papers that report on research
in Croatian libraries in international literature.
Keywords Library satisfaction survey, Academic library, Faculty of Philosophy in Osijek, Croatia,
Customer satisfaction, Library users
Paper type Research paper
RESEARCH TRENDS Ä°N EDUCATIONAL TECHNOLOGY Ä°N TURKEY: 2010-2018 YEAR THESIS AN...ijcax
Â
The purpose of this research is the analysis using meta-analysis of studies in the field of Educational
Technology in Turkey and in the field is to demonstrate how to get to that trend. For this purpose, a total of
263 studies were analyzed including 98 theses and 165 articles published between 2010-2018. Purpose
sampling method was used when selecting publications. In the research, while selecting articles and theses;
Turkey addressed; YOK Tez Tarama Database, Journal of Hacettepe University Faculty of Education,
Educational Sciences : Theory & Practice Journal, Education and Science Journal, Elementary Education
Online Journal, The Turkish Online Journal of Education and The Turkish Online Journal of Educational
Technology used in journals. Publications have been reviewed under 11 criteria. Index, year of
publication, research scope, method, education level, sample, number of samples, data collection methods,
analysis techniques, and research tendency, research topics in Educational Technology Research in Turkey
has revealed. The data is interpreted based on percentage and frequency and the results are shown using
the table.
Lecture presented by Vivian Praxedes D. Sy at PAARL's Summer Conference on the theme "Library Analytics: Data-driven Library Management", held at Pearl Hotel, Manila on 20-22 April 2016
International Journal of Humanities and Social Science Invention (IJHSSI) is an international journal intended for professionals and researchers in all fields of Humanities and Social Science. IJHSSI publishes research articles and reviews within the whole field Humanities and Social Science, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Prof. Mona K. Tourky â U.A.E
Paper: Scientific Research and Methods of Using Electronic Pages
Program of online world forum for women in science (wfwis)
organized by university of Duhok and women in science without borders initiative (wiswb) duhok-iraq Parallel Technical Session 12 (T12) Prof. Mona K. Tourky â U.A.E
Professor Mona Kamel Tourky, a visiting professor in the public international law at the University of the Emirates and Al Hassan Al Awel University morocco - Deputy Director of the Journal of International Law and Business, Al Hassan Al Awel University - an international arbitrator - a scientific research guide.
Paper: Scientific Research and Methods of Using Electronic Pages
Access to research in the developing world : Global week In Gothenburg 2013Anna Stockman
Â
Research4Life has four programmes which give access to important scientific information for researchers and students in the developing world. In this presentation the focus is on medicine.
Availability and Accessibility of Information Resources by the University Stu...YogeshIJTSRD
Â
The study examined the availability and accessibility of information resources by the students in Ekiti State University Library. The purpose of the study is to determine the various types of information resources available, the various forms of information resources and to find out the extent in which the library improve on the accessibly and availability of information resources to its users. Descriptive survey research design was adopted in this study. Questionnaire was employed for this study. The population consisted of all the students of Ekiti State University which include both male and female students from 100 to 500 levels. The sample of the study consisted of 180 students from all the nine 9 Faculties in Ekiti State University, Ado Ekiti, Ekiti State from the total population of 1,500 students who were regular library users. The data collected were analysed using Statistical Package for Social Sciences SPSS . Based on the findings of this study some recommendations were made that the library must sustain and maintain the current level of the information resources available in the library. Library orientation should be organized on the importance of using the library and mostly how to access the available materials. The library authority should be given more attention as certain percentage should be allocated for the library development to enable the students to access the needed resources. The study concluded that effectiveness of any library depends on the full availability and accessibility of the information resources. Therefore, proper steps for availability and accessibility of the information resources should be the focal point of the library management and staff in order to meet the demand of the users at the right time. Adepoju Eunice Olayinka "Availability and Accessibility of Information Resources by the University Students in Ekiti State University, Ado-Ekiti, Southwest, Nigeria" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd38727.pdf Paper URL: https://www.ijtsrd.comhumanities-and-the-arts/education/38727/availability-and-accessibility-of-information-resources-by-the-university-students-in-ekiti-state-university-adoekiti-southwest-nigeria/adepoju-eunice-olayinka
An Appraisal Of Indexing And Abstracting Services In The Institute Of Educati...iosrjce
Â
The paper appraised indexing and abstracting services in the Institute of Education Library, Ahmadu
Bello University, Zaria. It was guided by three research questions, to what extent are indexing and abstracting
services utilized by customers of the Institute of Education Library, Ahmadu Bello University Zaria, Nigeria?
What are the challenges of indexing and abstracting services in the Institute of Education Library, Ahmadu
Bello University Zaria, Nigeria? Survey research method was adopted for the study and Random sampling
technique was used to draw sample for the study. The population of the study consists of the professional
Librarians and academic staff of the Institute of Education, Ahmadu Bello University Zaria. Structured
questionnaire was used as the instrument for data collection, 22copies out of 30copies of the questionnaire were
successfully retrieved. Frequency tables and percentages were used in analyzing the data collected. The
findings of the study reveal that, indexing and abstracting services are available with the exception of Reviews,
Authorâs abstract and descriptive abstracting services. Indexing services are moderately utilised with 59%
response rate while abstracting services are not utilised with 50% response rate. Inadequate facilities,
insufficient funds and lack of awareness are the major challenges militating against the effective provision of
indexing and abstracting services in the Institute of Education library, Ahmadu Bello University, Zaria. Among
the recommendations: The Institute library should provide more Abstracting services such as Reviews, Authorâs
abstract and descriptive abstracting service to mention a few.
AWARENESS AND USER PATTERN OF ERESOURCES.pdfAyyanar k
Â
The study analyzed the awareness and usage of e-resources among 110 research scholars
of Alagappa University. A well-structured questionnaire was used for data collection and MS
Excel software was used for analyzing the data. The study revealed that majority of the
respondents are female 84(76.4%) and 75(62.8) % of respondents are M.Phil. research scholars
and less respondents from Ph.D. scholars. Most of respondents 30(27.2%) used the library
fortnightly, 22(20%) of respondents use library daily. Further the study found that 83(75.5%) of
using Google Search engine; 17(15.5%) of the respondents use the yahoo. The study identify the
35(31.8%) of the respondents use the e-journals and 22(20 %) of the respondents use the e-thesis
for their research & projects and 20(18.1%) of the respondents use online e-books to get
information. The study found that 30(27.2%) of respondents using online electronic information
resource to Update knowledge and 25(22.7%) of respondents use it study purpose; 44(40%) of
respondents used to store and share information in online resource using Google drive, followed
by 28(25.4%) respondents using store and share Hard disk & Hard drive and 21(19%) of
respondents using Memory card.
Dr. Shiv Kumar Assistant Professor Dr. Rammanohar Lohia Avadh University Ayodhya, U.P. India.
How Efficient are Information Seeking Behavior of Faculty Members of NIRF Ranked Indian Universities? : A Practical Approach
Shodh Sarita an International Bilingual Peer Reviewed Refereed Research Journal
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UGC CARE LISTED JOURNAL
The International Journal of Engineering & Science is aimed at providing a platform for researchers, engineers, scientists, or educators to publish their original research results, to exchange new ideas, to disseminate information in innovative designs, engineering experiences and technological skills. It is also the Journal's objective to promote engineering and technology education. All papers submitted to the Journal will be blind peer-reviewed. Only original articles will be published.
International Journal of Pharmaceutical Science Invention (IJPSI)inventionjournals
Â
International Journal of Pharmaceutical Science Invention (IJPSI) is an international journal intended for professionals and researchers in all fields of Pahrmaceutical Science. IJPSI publishes research articles and reviews within the whole field Pharmacy and Pharmaceutical Science, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online
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Availability and Use of Reference Sources and Service in Babcock University Library
1. ISSN 2349-7831
International Journal of Recent Research in Social Sciences and Humanities (IJRRSSH)
Vol. 2, Issue 1, pp: (44-49), Month: January - March 2015, Available at: www.paperpublications.org
Page | 44
Paper Publications
Availability and Use of Reference Sources and
Service in Babcock University Library
SUSSAN UDOAKU OGBUIYI
Babcock University Library, Illisan-Remeo, Ogun State, Nigeria
Abstract: This study investigated the availability and use of reference sources and service in Babcock university
library. A survey research design was used and a simple random samplingmethod was adopted to determine the 93
samples used for this study. Findings were analyzed using descriptive statisticsand the results indicated that
38(40.9%) of the respondents use the reference sourcesweekly. Majority of the respondents indicated that
reference sources are highly available, accessible and adequate exceptyearbook, bibliographies and biographies
that are not available, accessible and adequate.Therefore, university libraries should provide students with
relevant reference sources, effective library orientation programmes and also employ an innovative librarian that
has good customer relationship.
Keywords: Availability, Babcock University library, Reference sources and services, Use.
1. INTRODUCTION
The provision of reference services is one of the most essential functions of library and information services provided
tomeet the information needs of users. It is the core service of the library that creates contact between the reference
librarian, information resources and the users. Kumar (2003) said that it helps to establish contact between a user and the
right document, thereby saving the time of the user.
However, the responsibilities of academic libraries go beyond information resources gathering and organizing but play an
active role of information dissemination through the process of reference services. Thus, reference services serves as the
fundamental basis of research activities to students.Hence, university libraries should endeavour to provide adequate and
relevant reference sources in order to meet the information needs of students.
2. LITERATURE REVIEW
The reference department is one of the most important departments in the library that provides free flow of information
through the provision of reference services. Nwalo (2003) said that the reference department is another major area of the
library where contact is made with the public.Therefore, Reference service is defined as direct personal assistance giving
to the users seeking for information in the library, inorder to provide them with the relevant information resources that
meet their information needs.Retting (1993) asserts that the distinguishing features of reference include a staff designated
to provide the service; a collection of reference works accessible to the public (staff, students and university community)
in an area set aside for the provision of the service; adequate guides to the libraryâs resources; and a high degree of
interaction between the staff and the clientele. Achebe (2012) opined that reference and information service is an aspect of
library services in which contact between the reader and library materials is established through staff assistance, matching
the user with the library materials which could be in printed or on electronic form.
2. ISSN 2349-7831
International Journal of Recent Research in Social Sciences and Humanities (IJRRSSH)
Vol. 2, Issue 1, pp: (44-49), Month: January - March 2015, Available at: www.paperpublications.org
Page | 45
Paper Publications
Importantly, reference sources are information materials that are consulted for specific purpose based on the information
needs of the user. According to Reitz (2004) it is any publication from which authoritative information may be obtained,
including but not limited to reference books, catalog records, printed indexes and abstracting services and bibliographic.
Oyedum (2005) defined reference book/sources as books designed by the arrangement and treatment of its subject matter
to be consulted for definite item of information rather to be read consecutively. Therefore, reference sources are
publications that provide background and factual information to a subject matter.They are not meant to be read from cover
to cover, they are used within the library and also they are meant to be consulted for specific information needs. The
availability of reference sources would increase studentsâ interest on the use of the library as this will greatly support
learning and research activities.Thereby university libraries should provide students with relevant reference resources that
will aid their academic pursuit.
Furthermore, the provision of reference services in the library or information centers should be regarded and recognized
as a serious aspect of library services which seeks to satisfy the hunger of user. Undoubtedly, reference service is one of
the basic services provided in the libraries, especially academic libraries, and here lies the root of librarianship. It is based
on the circumstances, that Nwalo (2003) averred that services offered by this section includes answering reference
queries, user education, compilation of reading lists, bibliographies, indexing and abstracting, inter library loan services,
and current awareness services.
Lessick (2000) and Palmer (2000) asserts that users enquires at the reference desk are declining. This is as a result as of
information and communication technology which has created a wider access to users in different institutions. However,
the changing technology, and the exponential growth of information resources have influenced the way studentsâ access to
reference section. It is based on this background that Han and Goulding (2003) opine that librarians have been considering
how to adjust services to the new environment. The nature of reference services provided by librarians will determine the
rate student use reference sources as new media has greatly changed the traditional style of referencing. Tajer(2009)
asserts that new reference service models have been designed and developed roving reference,reconfiguring the reference
desk, no reference desk, consolidating service points, tiered, outreach and virtual reference.
University libraries are faced with great challenges in meeting the information needs of students. Oyewusi and Oyeboade
(2009) affirm that many universities in Nigeria have not been able to acquire collections comprehensive enough to meet
the needs of their users due to inadequate funding of the universities. The 10% allocations meant for the library as
stipulated by the National University Commission (NUC) has not been adhere to in many Nigeria universities. And this
has resulted to poor reference service delivery which has relegated the library to the background.
3. OBJECTIVE OF THE STUDY
The main objective of this study is to investigate the availability and use of reference sources and service in Babcock
university library. They specific objective to the study are to:
(1) determine the extent of use of reference service;
(2) ascertain the availability and adequacy of reference sources in the university library;
(3) determine the accessibility of reference sources in the university library;
(4) find out the challenges that hinder effective reference service in university libraries in Nigeria;
(5) Proffer solution to the challenges that hinder effective reference service in university libraries in Nigeria.
4. METHODOLOGY
Survey research method was adopted for the study and structured questionnaire was used to collect data.A total of
hundred (100) undergraduate students of Babcock University library users were sampled, out of which ninety three (93)
was completed for analysis using frequency counts and simple percentage to answer the research questions. Thus,
Random sampling technique was used to administer the questionnaire.
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5. ANALYSIS OF FINDINGS
Demographical Variables:
Table1. Distribution of the respondents by Level
Level Frequency Percent
100 8 8.6
200 18 19.4
300 19 20.4
400 41 44.1
500 7 7.5
Total 93 100.0
Table1shows that 8(8.6%) are 100 level, 18(19.4%) 200 level, 19(20.4%) 300 level, 41(44.1%) 400 level, while 7(7.5%)
500 level.
Table 2. Distribution of the respondents by Gender
Level Frequency Percent
Male 26 28.0
Female 67 72.0
Total 93 100.0
Table 2 above shows that 26(28.0%) are males while their female counterparts are 67(72.0%).
Table 3. Distribution of the respondents by Age
Age Frequency Percentage
15 - 18 41 44.1
19 - 21 42 45.2
22 - 24 6 6.5
25 and above 4 4.3
Total 93 100.0
Table 3 shows that 41(44.1%) are between 15-18 years, 42(45.2%) are between 19-21 years, 6(6.5%) are between 22-24
while 4(4.3%) are above 25 years
Table 4. Extent of use of reference sources and services
S/N Items Frequency Percent
Daily 33 35.5
Weekly 38 40.9
Monthly 14 15.1
Twice monthly 6 6.5
Never 8 8.6
Total 93 100
Table 4 reveals that 33(35.5%) of the respondents usereference sources and services daily, 38(40.9%) weekly, 14(15.1%),
monthly, 6(6.5%) twice monthly, while 8(8.6%) indicated Never.
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Table 5. Availability of reference sources
S/N REFERENCE SOURCES Available Not Available
1 Dictionaries 84(90.3%) 9 (9.7%)
2 Yearbooks 12(12.9%) 81(87.1%)
3 Manuals 79(84.9%) 14(15.9%)
4 Indexes 82(88.2%) 11(11.8%)
5 Abstracts 81(87.1%) 12(12.9%)
6 Bibliographies 11(11.8%) 82(88.2%)
7 Biographical sources e.g. Whoâs Who 19(20.4%) 74(79.6%)
8 Geographical sources e.g. Maps, Atlases etc 87(93.5%) 6(6.5%)
9 Directories 83(89.9%) 10(10.8%)
10 Handbooks 87(93.5%) 6(6.5%)
Table 5 shows that reference sources in the library are highly available; except yearbook 81(87.1%), Bibliographies
82(88.2%) and biographical sources 74(79.6%) thatare not available.
Table 6. Adequacy of reference sources
S/N Reference sources Adequate Not Adequate
1 Dictionaries 84(90.3%) 9(9.7%)
2 Yearbooks 19(20.4%) 74(79.6%)
3 Manuals 77(82.8%) 16(17.2%)
4 Indexes 82(88.2%) 11(11.8%)
5 Abstracts 81(87.1%) 12(12.9%)
6 Bibliographies 8(8.6%) 85(91.4%)
7 Biographical sources e.g. Whoâs Who 16(17.2%) 77(82.8%)
8 Geographical sources e.g. Maps, Atlases etc 84(90.3%) 9(9.7%)
9 Directories 81(87.1%) 12(12.9%)
10 Handbooks 84(90.3%) 9(9.7%)
Table 6 shows that reference sources in the library are highly adequate; except yearbook 74(79.6%), Bibliographies
85(91.4%) and biographical sources 77(82.8%) that are not adequate.
Table 7. Accessibility of reference sources
S/N Reference sources Accessible Not Accessible
1 Dictionaries 85(91.4%) 8(8.6%)
2 Yearbooks 16(17.2%) 77(82.8%)
3 Manuals 80(86.0%) 13(14.0%)
4 Indexes 82(88.2%) 11(11.8%)
5 Abstracts 77(82.8%) 16(17.2%)
6 Bibliographies 20(21.5%) 73(78.5%)
7 Biographical sources e.g. Whoâs Who 25(26.9%) 68(73.1%)
8 Geographical sources e.g. Maps, Atlases etc 79(84.9%) 14(15.1%)
9 Directories 83(89.2%) 10(10.8%)
10 Handbooks 85((91.4%) 8(8.6%)
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Table 7 shows that most of reference sources in the library are very accessible; except yearbook 77(82.8%),
Bibliographies 73(78.5%) and biographical sources 68(73.1%) that are not accessible.
Table 8. Challenges to the use of reference services
S/N Challenges Yes Somewhat No
1 Lack of reference staff to assist me 20(21.5%) 25(26.9%) 48(51.6%)
2 Unavailability and Inadequacy of reference sources for my
course
20(21.5%) 14(15.1%) 59(53.4%)
3 There are old and irrelevant reference sources for my
course
26(28.0%) 19(20.4%) 48(51.6%)
4 The reference section is not convenient and conducive for
reading
15(16.1%) 17(18.3%) 61(65.6%)
5 I donât know how to use reference sources 16(17.2%) 11(11.8%) 66(71.0%)
6 I waste a lot of time when searching for reference materials 56(60.2%) 7(7.5%) 30(32.3%)
7 The reference librarians are not user-friendly 53(57.0%) 29(31.2%) 11(11.8%)
8 Poor power supply in the reference section 18(19.4%) 16(17.2%) 59(63.4%)
Table 8 shows that 56(60.2%) of the respondents waste a lot of time when searching for reference materials and
53(57.0%) indicated that the reference librarians are not user-friendly.
Table 9. Suggested solutions for effective use of reference services
S/N Solutions Yes Somewhat No
1 Employment of reference staff to assist in the reference desk 70(75.3%) 9(9.7%) 14(15.1%)
2 There should be adequate provision of reference sources for all
disciplines
82(88.2%) 8(8.6%) 3(3.2%)
3 Provision of new and relevant reference sources for my course 84(90.3%) 8(8.6%) 1(1.1%)
4 There should be a convenient and conducive reference section for
reading
83(89.2%) 8(8.6%) 2(2.2%)
5 There should be provision of library orientation to users 7782.8%) 10(10.8%) 6(6.5%)
6 The reference librarians should be user-friendly and ready to
assist users
83(89.2%) 6(6.5%) 4(4.3%)
7 There should be steady power supply in the reference section 83(89.2%) 4(4.3%) 6(6.5%)
Table 9 shows that 70(75.3%) of the respondents suggested that there should be employment of reference staff to assist in
the reference desk, 82(88.2%) there should be adequate provision of reference sources for all disciplines, 84(90.3%)
provision of new and relevant reference sources for my course, 83(89.2%) there should be a convenient and conducive
reference section for reading, 7782.8%) there should be provision of library orientation to users, 83(89.2%) the reference
librarians should be user-friendly and ready to assist users, 83(89.2%) there should be steady power supply in the
reference section.
6. CONCLUSION AND RECOMMENDATIONS
Reference service is the major aspect of library services where contact between the reader and materials is established
through staff assistance, matching the user with the library materials which could be in printed or non -printed form. Thus,
reference sources are information materials that are consulted for specific information needs of the user. Therefore,
reference sources are publications that provide background and factual information to a subject matter. They are not
meant to be read from cover to cover, they are used within the library and also they are meant to consult for specific
information needs.However, the availability, accessibility and adequacy of reference sources would increase studentsâ
6. ISSN 2349-7831
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Vol. 2, Issue 1, pp: (44-49), Month: January - March 2015, Available at: www.paperpublications.org
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interest on the use of the library as this will greatly support learning and research activities.Therefore, university libraries
should provide students with relevant reference resources, effective library orientation and also employ a projective and
innovative librarian that has good customer relationship.
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