To deal with the rising number of cyberattacks, ITSM strategy should align with SecOps (Security Operations). With SecOps functions merged within the ITSM landscape, organizations can build a robust Cyberattack prevention process and aid users in serving the rising business demands. Having visibility over IT assets, understanding their security risk exposures, and responding to the risks on time will uphold ITSM objectives. ITSM tools must integrate with external tools eco-system to facilitate Vulnerability Management, Patch Management, and vulnerability response within the SecOps strategy. Join us in the live webinar where Chandrashekar, CEO, SecPod, and Eric Bohren, Sr Director of Partnerships, Freshworks, talk about “Align Your ITSM and SecOps Strategy for Unstoppable IT” In this webinar, you will learn The need to integrate ITSM and SecOps strategy Benefits of Integrating ITSM & SecOps Tools About FreshService and SecPod SanerNow’s Integration

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2. © 2022 Freshworks Inc. All rights reserved.
2010
Founded
5000+
Employees
60,000
Total Customers
* As of Aug 2022
~$495M
FY22 Annual Guidance*
Recognition
Leader in 3 Major Peer Reviews
Recognized in 3 Gartner
Magic Quadrants
Freshworks at a glance
Providing best-in-class customer and employee engagement software solutions
+37%
YoY FY22 Q3 Revenue Growth

3. Freshservice: A right-sized
service management
solution
Intuitive
Delivering end-to-end,
consumer-grade, end-user
and employee experience
Intelligent
Providing agility through
AI to create contextual and
intelligent service delivery
Extensible
Enabling enterprise-scale
integrations with a marketplace
approach, built on an open and
secure platform
Partner like
engagement model
Drive customer success by
focusing on feature adoption
and value realization
© 2022 Freshworks Inc. All rights reserved. Confidential and Proprietary Information.

4. © 2022 Freshworks Inc. All rights reserved. Confidential and Proprietary Information.
© 2022 Freshworks Inc. All rights reserved. Confidential and Proprietary Information.
Unified service
management across all
business functions
Employee focused,
modern service
management
PPM ESM
Plan, execute, and deliver
projects on time with
enhanced PPM
ITAM ITOM
ITSM
Cut through alert noise,
manage critical incidents
and minimize downtime
What you see is what you get
Future proof your CMDB
and optimize process
and spending

5. © 2022 Freshworks Inc. All rights reserved.
2008
Founded
25+
Countries where our
customers come from
* As of Aug 2022
Recognition
Leader in patch management.
Recognised by IDC, GigaOm,
and Others
About SecPod
Providing Security Assurance to Every Connected Device, Globally.
160,000+ checks
Leading Provider of the World’s
largest Security Intelligence Feed

6. © 2022 Freshworks Inc. All rights reserved. * As of Aug 2022
• Manage Vulnerabilities &
Security Risks Beyond CVEs
• Mitigate Vulnerabilities On-time
with Integrated Remediation
Controls
• Execute everything from a truly
integrated, centralized console
• Automate end-to-end tasks and
establish a continuous routine
Advanced
Vulnerability
Management
Framework

7. © 2022 Freshworks Inc. All rights reserved. * As of Aug 2022
Our product philosophy is offering
simplicity and automation to make
the job of security administrators
slightly better, everyday.
SanerNow
CyberHygiene
Platform
Powered by SecPod Security Intelligence
Built Since 2009
World’s Largest Library of
160,000+ Security Checks

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The importance of integrating your ITSM and SecOps strategy
Not having the right security operations (SecOps) strategy in place can cost businesses in millions. What are the key
challenges when it comes to IT security?

9. © 2022 Freshworks Inc. All rights reserved. Confidential and Proprietary Information.

10. © 2022 Freshworks Inc. All rights reserved. Confidential and Proprietary Information.
More uninterrupted IT in 2023
What are some of the trends that will impact the future of ITSM and IT operations?

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In 2022, cyber attacks were at an all time high with trends indicating more such
attacks this year.
As experts in this industry, how crucial do you think cybersecurity technology will be in 2023? Are there any specific tools we need
and vulnerabilities we need to watch out for?

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ITSM tool 🤝 SecOps tools
Having 360 degree visibility over IT assets and their security risk exposures is of paramount importance. How does
aligning your ITSM and SecOps strategy help you chart the course for unstoppable IT?

13. © 2022 Freshworks Inc. All rights reserved. Confidential and Proprietary Information.
What is the Freshservice and SecPod SanerNow integration all about?
How does FreshService and SecPod SanerNow’s integration bridge the gap between service and operations
management to improve reliability and enhance security?

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Demo.

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