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Technical Features Used In
Hotels
RAZMY DIAS
UCA/HM/2017/F/02
UNIVERSITY COLLEGE OF ANURADHAPURA
FRONT OFFICE OPERATION - II
Content
1. Introduction
2. Technical features used in hotels
3. Automated check-ins and check-outs
4. Advantages
5. Disadvantages
6. Video clips
7. Conclusion
Introduction
 Technology is advancing at a faster pace than ever before, and
this is changing both the expectations of customers as well as
the way in which the hospitality industry conduct its business.
 Some of the technological trends in the industry are leading to
great improvements and savings for the hotels.
Ex: landscape, infrastructure, management structure and
staffing requirements.
Technical features used in Hotels
 Hospitality industry is an updated one, whenever a new
technical feature is introduced the hoteliers try to install that
system to the Hotel, to give a better experience to the
customers.
 At the same time customers expectations
also growing, they like to have different
experience in their stay.
 To meet the challenge of growing customer expectations,
the hospitality industry is turning to technology.
 Innovation will be enable hotel operators to stand out
from the competition, fulfill every guest’s expectations
and attract new customers.
 A positive experience of a guest not only impact their
stay but also influence the good will of the hotel, good
online reviews, ‘word of mouth’ will bring more
customers etc.
 Hotel Hilton in America was introduced this automated
check-in and check-out machines.
 Now most of the large hotels in the world are turning to
this method.
 It attract more customers and having 100% occupancy
most of the time.
 Automated technology is revolutionizing the service
industry, and hotels are the latest sector to incorporate
self-service facilities in order to improve customer
experience and efficiency.
 At the beginning the check-in and check-out process was
made manually by the employees, then it was updated to
computerized systems and the latest trend is to use
automated check-in and check-out machines and mobiles.
 Self-service in hotels is in terms of automated check-in,
room selection, checkout, secure payment etc.
 It reduce making queues in the front office.
 Self check-in creates upsell and revenue opportunities.
 Lead among competitors.
 Boost revenue
Advantages
 More effective and efficiency
 Reduce costs and paper wastages.
 Prevent errors
 Enhance customer experience and loyalty.
 Attract more customers.
Disadvantages
 Cost is high at the beginning.
 Operators must have a good knowledge.
 In case of system failure or power failure it’s difficult to
operate.
 Hackers can easily hack.
 Hospitable is not there or less.
 Decrease the relationships between humans (guest and staff).
Conclusion
 Technologies are used in hotels to give a better experience
and to speed-up its operations.
 Automated check-in and check-out machines are operated
by the guest and it’s a quick access method to the hotel
room.
 It increase more delight and loyalty customers, revenue,
good reviews and good standard than competitors.
Thank you

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Automated check-in & check-out

  • 1. Technical Features Used In Hotels RAZMY DIAS UCA/HM/2017/F/02 UNIVERSITY COLLEGE OF ANURADHAPURA FRONT OFFICE OPERATION - II
  • 2. Content 1. Introduction 2. Technical features used in hotels 3. Automated check-ins and check-outs 4. Advantages 5. Disadvantages 6. Video clips 7. Conclusion
  • 3. Introduction  Technology is advancing at a faster pace than ever before, and this is changing both the expectations of customers as well as the way in which the hospitality industry conduct its business.  Some of the technological trends in the industry are leading to great improvements and savings for the hotels. Ex: landscape, infrastructure, management structure and staffing requirements.
  • 4. Technical features used in Hotels  Hospitality industry is an updated one, whenever a new technical feature is introduced the hoteliers try to install that system to the Hotel, to give a better experience to the customers.  At the same time customers expectations also growing, they like to have different experience in their stay.
  • 5.  To meet the challenge of growing customer expectations, the hospitality industry is turning to technology.  Innovation will be enable hotel operators to stand out from the competition, fulfill every guest’s expectations and attract new customers.
  • 6.  A positive experience of a guest not only impact their stay but also influence the good will of the hotel, good online reviews, ‘word of mouth’ will bring more customers etc.
  • 7.
  • 8.  Hotel Hilton in America was introduced this automated check-in and check-out machines.  Now most of the large hotels in the world are turning to this method.  It attract more customers and having 100% occupancy most of the time.
  • 9.  Automated technology is revolutionizing the service industry, and hotels are the latest sector to incorporate self-service facilities in order to improve customer experience and efficiency.
  • 10.  At the beginning the check-in and check-out process was made manually by the employees, then it was updated to computerized systems and the latest trend is to use automated check-in and check-out machines and mobiles.
  • 11.
  • 12.  Self-service in hotels is in terms of automated check-in, room selection, checkout, secure payment etc.
  • 13.  It reduce making queues in the front office.  Self check-in creates upsell and revenue opportunities.  Lead among competitors.  Boost revenue Advantages
  • 14.  More effective and efficiency  Reduce costs and paper wastages.  Prevent errors  Enhance customer experience and loyalty.  Attract more customers.
  • 15. Disadvantages  Cost is high at the beginning.  Operators must have a good knowledge.  In case of system failure or power failure it’s difficult to operate.  Hackers can easily hack.  Hospitable is not there or less.  Decrease the relationships between humans (guest and staff).
  • 16.
  • 17.
  • 18. Conclusion  Technologies are used in hotels to give a better experience and to speed-up its operations.  Automated check-in and check-out machines are operated by the guest and it’s a quick access method to the hotel room.  It increase more delight and loyalty customers, revenue, good reviews and good standard than competitors.