This document summarizes the top 10 traits of organizations that are successful in adopting ITIL best practices. These include: understanding the politics of implementing cross-functional processes; gaining commitment from IT management; focusing on quick wins for customers; keeping initial implementations simple; treating adoption as an ongoing process rather than a project; using additional best practices like a process framework and quality management system; and recognizing that the biggest challenge is change management with IT staff. The key is learning to implement ITIL in a workable, practical way through the skills of one's own organization.
Top Tips for Implementing ITIL successfullyTanya Marshall
Well designed and well managed ITIL based service improvement initiatives will deliver significant benefits in any organisation. Here we provide you with guidance on 5 of the most common (and most damaging) pitfalls that should be avoided when undertaking an ITIL initiative.
Running the Business of IT on ServiceNow using IT4ITcccamericas
In this presentation, Michael Fulton, President of CC&C Americas, shares his perspective on the new IT4IT industry standard and how you can use a combination of IT4IT and ServiceNow to transform how you run the business of IT.
Top Tips for Implementing ITIL successfullyTanya Marshall
Well designed and well managed ITIL based service improvement initiatives will deliver significant benefits in any organisation. Here we provide you with guidance on 5 of the most common (and most damaging) pitfalls that should be avoided when undertaking an ITIL initiative.
Running the Business of IT on ServiceNow using IT4ITcccamericas
In this presentation, Michael Fulton, President of CC&C Americas, shares his perspective on the new IT4IT industry standard and how you can use a combination of IT4IT and ServiceNow to transform how you run the business of IT.
Learning from the fast developing practice of Lean IT by Steve BellInstitut Lean France
If ERP can become agile, promote standardized work, reduce information waste and errors, and enable data-driven decision making, can it add value to a Lean enterprise?
If you practice the four Lean principles well,
but don’t focus on value streams and their owners,
will Lean IT produce sustainable results?
Steve Bell answers these big hairy questions and several essential others in this presentation....
Watch Steve's presentation video on: http://youtu.be/VG0_Id5EaOs
Check out www.lean-it-summit.com for more Lean IT videos and presentations.
Many organisations struggle to implement a successful ITSM program, with multiple attempts at the same issue being undertaken with almost clockwork like regularity every 3-4 years. But why is it so hard to implement an ITSM framework that delivers real business value? How does a Program Manager even approach this issue? Where is the checklist for implementation success?
Join Peter Hubbard, Pink Elephant EMEA, as he maps out a structured approach to successful implementation of an ITSM initiative. He will discuss the considerations of which processes should be attempted first, the importance of the toolset, and, the one underlying area that is almost always neglected but is responsible for the failure of over 60% of all ITSM implementation projects; The people who have to work in alignment with the new world. And yes…. There will even be a checklist for implementation success. Watch recording here https://www.brighttalk.com/webcast/10001/153595
This case study describes how a small team of content managers and strategists is experimenting with agile techniques and lean principles to run the business and support strategic programs at eBay. According to Michael B Jones who presented the slides at the Lean IT Summit 2013: "inspired by the developers we partner with, we've picked methods and techniques from agile, scrum and lean. We have tried and adjusted our set up over a period of four months and are about to upgrade our set-up technically and try scaling the approach to a geographically dispersed team". Discover more Lean IT case studies on www.lean-it-summit.com
Is this the End of ITIL? NO, it is the end-to-end of ITIL!ITSM Academy, Inc.
Paul Wilkinson, GamingWorks
Is this the End of ITIL? NO, it is the end-to-end of ITIL!
As we celebrate the first year anniversary of ITIL 4, enterprises are working their way to understand and clarify the full impact and value of the update. Do these questions sound familiar to you (or have you asked them yourself?):
"ITIL 4 is theoretical, how do we translate theory into practice?"
"How do you demonstrate the relevance of ITIL 4?"
"How do we get buy-in from the other stakeholders in the value chain?"
"How do we get the business to buy-in to apply effective IT governance to prioritize scarce resources against exploding demands?"
"Do we need to shift from SLAs to XLAs?"
In this session we will explore how the MarsLander Experiential Learning Workshop has been effectively used to address these challenges and show concrete, pragmatic takeaways.
And yes, Paul will be talking about their simulation, but will also unveil lots of pragmatic advice you can use to better understand the value proposition of ITIL 4.
How do you implement ITSM successfully?
Implementing ITSM within an organisation is a tricky prospect. Many organisations try to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practises of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming.
Join Eddie Potts, Principal ITSM Consultant at Pink Elephant EMEA, as he maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed!
Watch webinar recording here https://www.brighttalk.com/webcast/10001/120145
Artificial Intelligence (AI) & The Future of Employee ServiceITSM Academy, Inc.
Dan Turchin, Astound
he bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations like McDonald’s and adidas are delivering better service today.
Astound co-founder Dan Turchin will discuss the future of AI in IT and provide actionable tips that will guarantee your AI initiatives succeed.
Key takeaways:
How artificial intelligence is impacting IT
Why machine learning accelerates shift left strategies
How AI and natural language processing (NLP) are used to improve KPIs like MTTR, FCR, cost per ticket, and customer satisfaction
How AI-driven automation benefits the entire service lifecycle from provisioning and monitoring to incident, problem, and change management
The four P’s of ITSM: People, People, People and People - Peter Hubbard, Pink...SITS - The ITSM Show
The failure rate of ITSM change projects has stayed at a steady 70% for almost 20 years. The number one reason for failure remains constant resistance to change by the people who must carry out the work. Learn how to get people working with and not against you in this seminar.
Next Generation IT Operating Models and IT4ITSukumar Daniel
In a world driven by Disruption, IT Departments are seeking ways to systematically transform their ways of working to transform from an Automobile mechanic Shop Operating Model to a Customisation Studio.
This requires the adoption of next generation Service Oriented IT Operating Model, this paper examines how IT4IT is an important part of the Transformation Tool Kit that can be used by organisations to make the changes required to face the future with confidence.
This is an extension on a presentation provided to the Unicom #DevOps North event in February 2017. It discusses the Challenges facing the transformation to Digital Business today and how that can be assisted by Starting with Why, thinking Agile, Breaking down delivery by value, Using the #IT4IT open standard and third parties
The 7 building blocks for IT Service Management successPatricia Speltincx
Winner of the 2013 itSMF UK submission award as well as the 2013 itSMF International white paper competition.
Success in ITSM does not just happen, you have to build it. Through my experience and knowledge in both Service Management and management in general, I came to the conclusion that there is a need to go beyond processes and technology.
This paper discusses the needed building blocks to achieve success in IT Service Management.
IT Governance vs Compliance - Taking back the highgroundPink Elephant EMEA
One of the most critical challenges IT departments have is ensuring their IT strategy underpins the business strategy, and more importantly, is seen and understood by the business to underpin its strategy while adding value.
Establishing an IT governance model is the tool and method which allows senior managers to choose key focus areas from multiple best practice frameworks, such as ITIL, PRINCE2, ISO27001 and ISO38500. They do this to ensure the structure of the IT department, and the capabilities of those departments deliver value and align as closely as possible to the business needs. Join Peter Hubbard, Pink Elephant EMEA, as he takes the mystery out of ensuring your IT strategy not only underpins the business strategy, but is seen to underpin it with concrete defined processes, activities, controls, metrics and deliverables all mapped back to defined business needs. View recording here https://www.brighttalk.com/webcast/10001/195083
View the slides for our webinar on Cracking Cultural Change or view the webinar here https://www.brighttalk.com/webcast/10001/198411
Cultural Change is one of the hardest things to crack within any organisation, let alone within IT. IT is fast paced - moving responsively to the business, technological and even public requirements. However, a required cultural shift from within is rarely successful. On average a mere 30% of Cultural Change Initiatives are successful, and a lot can be lost when it fails!
Join Helen Windle, ITSM Consultant, as she guides you through the key points to get it right first time.
This webinar is presented by Eddie Potts, Senior Service Management Consultant, who recently completed an MBA achieving a Distinction. His study included a research project concerning the "implementation of service management”.
Eddie previously delivered a successful webinar about “Implementing Service Management” in which he compared and contrasted the real life practice to the academic theory concerning service management implementations which can be found on our BrightTALK channel. This follow up webinar builds upon this theme and discusses “at what point have we implemented service management” and “how do we maintain the momentum". View recording here https://www.brighttalk.com/webcast/10001/173745
Learning from the fast developing practice of Lean IT by Steve BellInstitut Lean France
If ERP can become agile, promote standardized work, reduce information waste and errors, and enable data-driven decision making, can it add value to a Lean enterprise?
If you practice the four Lean principles well,
but don’t focus on value streams and their owners,
will Lean IT produce sustainable results?
Steve Bell answers these big hairy questions and several essential others in this presentation....
Watch Steve's presentation video on: http://youtu.be/VG0_Id5EaOs
Check out www.lean-it-summit.com for more Lean IT videos and presentations.
Many organisations struggle to implement a successful ITSM program, with multiple attempts at the same issue being undertaken with almost clockwork like regularity every 3-4 years. But why is it so hard to implement an ITSM framework that delivers real business value? How does a Program Manager even approach this issue? Where is the checklist for implementation success?
Join Peter Hubbard, Pink Elephant EMEA, as he maps out a structured approach to successful implementation of an ITSM initiative. He will discuss the considerations of which processes should be attempted first, the importance of the toolset, and, the one underlying area that is almost always neglected but is responsible for the failure of over 60% of all ITSM implementation projects; The people who have to work in alignment with the new world. And yes…. There will even be a checklist for implementation success. Watch recording here https://www.brighttalk.com/webcast/10001/153595
This case study describes how a small team of content managers and strategists is experimenting with agile techniques and lean principles to run the business and support strategic programs at eBay. According to Michael B Jones who presented the slides at the Lean IT Summit 2013: "inspired by the developers we partner with, we've picked methods and techniques from agile, scrum and lean. We have tried and adjusted our set up over a period of four months and are about to upgrade our set-up technically and try scaling the approach to a geographically dispersed team". Discover more Lean IT case studies on www.lean-it-summit.com
Is this the End of ITIL? NO, it is the end-to-end of ITIL!ITSM Academy, Inc.
Paul Wilkinson, GamingWorks
Is this the End of ITIL? NO, it is the end-to-end of ITIL!
As we celebrate the first year anniversary of ITIL 4, enterprises are working their way to understand and clarify the full impact and value of the update. Do these questions sound familiar to you (or have you asked them yourself?):
"ITIL 4 is theoretical, how do we translate theory into practice?"
"How do you demonstrate the relevance of ITIL 4?"
"How do we get buy-in from the other stakeholders in the value chain?"
"How do we get the business to buy-in to apply effective IT governance to prioritize scarce resources against exploding demands?"
"Do we need to shift from SLAs to XLAs?"
In this session we will explore how the MarsLander Experiential Learning Workshop has been effectively used to address these challenges and show concrete, pragmatic takeaways.
And yes, Paul will be talking about their simulation, but will also unveil lots of pragmatic advice you can use to better understand the value proposition of ITIL 4.
How do you implement ITSM successfully?
Implementing ITSM within an organisation is a tricky prospect. Many organisations try to implement something like ITIL several times before succeeding. For the team charged with changing the mind-set and working practises of a whole organisation, which is what an ITSM implementation actually is, the task can be overwhelming.
Join Eddie Potts, Principal ITSM Consultant at Pink Elephant EMEA, as he maps out an approach to successful ITSM implementations and discusses why many projects fail and how yours can succeed!
Watch webinar recording here https://www.brighttalk.com/webcast/10001/120145
Artificial Intelligence (AI) & The Future of Employee ServiceITSM Academy, Inc.
Dan Turchin, Astound
he bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations like McDonald’s and adidas are delivering better service today.
Astound co-founder Dan Turchin will discuss the future of AI in IT and provide actionable tips that will guarantee your AI initiatives succeed.
Key takeaways:
How artificial intelligence is impacting IT
Why machine learning accelerates shift left strategies
How AI and natural language processing (NLP) are used to improve KPIs like MTTR, FCR, cost per ticket, and customer satisfaction
How AI-driven automation benefits the entire service lifecycle from provisioning and monitoring to incident, problem, and change management
The four P’s of ITSM: People, People, People and People - Peter Hubbard, Pink...SITS - The ITSM Show
The failure rate of ITSM change projects has stayed at a steady 70% for almost 20 years. The number one reason for failure remains constant resistance to change by the people who must carry out the work. Learn how to get people working with and not against you in this seminar.
Next Generation IT Operating Models and IT4ITSukumar Daniel
In a world driven by Disruption, IT Departments are seeking ways to systematically transform their ways of working to transform from an Automobile mechanic Shop Operating Model to a Customisation Studio.
This requires the adoption of next generation Service Oriented IT Operating Model, this paper examines how IT4IT is an important part of the Transformation Tool Kit that can be used by organisations to make the changes required to face the future with confidence.
This is an extension on a presentation provided to the Unicom #DevOps North event in February 2017. It discusses the Challenges facing the transformation to Digital Business today and how that can be assisted by Starting with Why, thinking Agile, Breaking down delivery by value, Using the #IT4IT open standard and third parties
The 7 building blocks for IT Service Management successPatricia Speltincx
Winner of the 2013 itSMF UK submission award as well as the 2013 itSMF International white paper competition.
Success in ITSM does not just happen, you have to build it. Through my experience and knowledge in both Service Management and management in general, I came to the conclusion that there is a need to go beyond processes and technology.
This paper discusses the needed building blocks to achieve success in IT Service Management.
IT Governance vs Compliance - Taking back the highgroundPink Elephant EMEA
One of the most critical challenges IT departments have is ensuring their IT strategy underpins the business strategy, and more importantly, is seen and understood by the business to underpin its strategy while adding value.
Establishing an IT governance model is the tool and method which allows senior managers to choose key focus areas from multiple best practice frameworks, such as ITIL, PRINCE2, ISO27001 and ISO38500. They do this to ensure the structure of the IT department, and the capabilities of those departments deliver value and align as closely as possible to the business needs. Join Peter Hubbard, Pink Elephant EMEA, as he takes the mystery out of ensuring your IT strategy not only underpins the business strategy, but is seen to underpin it with concrete defined processes, activities, controls, metrics and deliverables all mapped back to defined business needs. View recording here https://www.brighttalk.com/webcast/10001/195083
View the slides for our webinar on Cracking Cultural Change or view the webinar here https://www.brighttalk.com/webcast/10001/198411
Cultural Change is one of the hardest things to crack within any organisation, let alone within IT. IT is fast paced - moving responsively to the business, technological and even public requirements. However, a required cultural shift from within is rarely successful. On average a mere 30% of Cultural Change Initiatives are successful, and a lot can be lost when it fails!
Join Helen Windle, ITSM Consultant, as she guides you through the key points to get it right first time.
This webinar is presented by Eddie Potts, Senior Service Management Consultant, who recently completed an MBA achieving a Distinction. His study included a research project concerning the "implementation of service management”.
Eddie previously delivered a successful webinar about “Implementing Service Management” in which he compared and contrasted the real life practice to the academic theory concerning service management implementations which can be found on our BrightTALK channel. This follow up webinar builds upon this theme and discusses “at what point have we implemented service management” and “how do we maintain the momentum". View recording here https://www.brighttalk.com/webcast/10001/173745
In today's on-demand business environment, companies are becoming heavily reliant on IT services and require more effective IT Service Management. ITIL, Information Technology Infrastructure Library, is the most widely accepted approach to IT Service Management in the world. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.
Attending this free Seminar will help you understand today's trends and Best Practices in the adoption of ITIL, and the importance of ITIL training such as these substantial benefits of maximizing your IT processes:
• Lowering Costs
• Optimizing Performance
• Ensuring Compliance
• Improving IT Service Delivery
www.acend.com
IT Service Management (ITSM) Model for Business & IT AlignementRick Lemieux
Today’s multi-faceted business world demands that Information Technology provide its services in the context of a fully integrated corporate strategic model. This transformation becomes possible when IT evolves from its technological heritage into a Business Technical Organization, or an “internal service provider.” This paper describes how the itSM Solutions reference model integrates five widely used service management domains to create a powerful model to guide IT in its journey into the business leadership circle.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
2. 10 TRAITS OF SUCCESSFUL ITIL ADOPTORS
Page 1 of 4
DITY™ NEWSLETTER
IT Experience. Practical Solutions.
The workable, practical guide to Do IT Yourself™
10 TRAITS OF SUCCESSFUL ITIL
ADOPTERS
VOL. 2.18, MAY 3, 2006
By Hank Marquis
All IT organizations face similar challenges adopting the best practices of the IT
Infrastructure Library (ITIL®). While not all succeed in overcoming these challenges, many
do. Those that face these challenges and overcome them provide valuable lessons about what
it took to succeed.
hank
MARQUIS
Articles
E-mail
Bio
Examining success is more valuable than examining failure. Failures have little to offer but
theories; those that succeeded met the issues head-on -- and won!
Why then do so many articles, presentations, and white papers focus on why ITIL adoptions
fail? With so many success stories available, one has to wonder at the motives of the authors
of these “failure based” approaches to ITIL adoption.
This article takes a different approach, a success-based approach. It presents a view into success with ITIL
adoption without any bias, based on those who succeeded.
Following I present the 10 common traits that seem to foretell success with ITIL.
Looking Under the Headlines
Among those successful in the adoption of ITIL, one can identify several key commonalities. Accepting that a
success-based approach to ITIL adoption is more useful, an evaluation of the common experiences of these
successful adopters yields valuable insight into the potential problems that can occur, and the solutions
required to overcome these problems.
Working with and observing many companies I began to realize that it was not the software, consultants, or
training purchased (or not purchased) that foretold successful ITIL adoption. It was the desire to learn how to
change and do IT yourself. Over time I put together a list of the top traits that foretold success with ITIL
adoption. Use this as a checklist to see if you are moving in the right direction. If you are planning an
adoption, then use this as your roadmap.
Top Ten Traits Predicting ITIL Success
Trait #1: Understanding the Politics of ITIL
The ITIL provides a collection of processes, activities, tasks, roles and responsibilities. ITIL workflows span
many traditional IT boundaries of responsibility or “silos.” In a recent study of organizations that thoroughly
examined ITIL and then made an enlightened decision not to implement, the top reason cited was “Not
enough of the organization would participate.” Successful ITIL adoption depends upon cross-silo process
interaction and shared responsibilities. For ITIL to succeed, the entire IT organization, including all silos and
their management, must work together as a service-delivery chain.
Trait #2: Accepting that ITIL is an IT Matter
It is very important to realize that ITIL is an IT matter. IT must align with the Business in order to deliver
http://www.itsmsolutions.com/newsletters/DITYvol2iss18.htm
5/4/2006
3. 10 TRAITS OF SUCCESSFUL ITIL ADOPTORS
Page 2 of 4
services required by Customers and Users. However, the Business will not drive ITIL adoption, only IT can
drive ITIL adoption. It is incumbent upon IT to communicate, convince, and justify our plans. IT leaders
must take the responsibility to communicate and justify ITIL benefits to the business in business terms.
Trait #3: Gaining Management Commitment.
The politics of ITIL (Trait #1) require senior management commitment, and IT must generate this
commitment (Trait #2). The entire IT organization must support ITIL adoption, and all staff and management
must work together as a service-delivery chain. This requires a strong leader able to influence all of IT and
impress the Business. Management commitment extends from senior management all the way down to
supervisors and team-leaders. Successful adopters comment on the willingness of all involved to take
ownership when and where required.
Trait #4: Acknowledging the Goal
Successful ITIL implementations start with the goal of benefiting Customers and Users through the concept of
the “quick win.” A quick win is an immediate, visible benefit that Customer and Users will realize. This
contains two critical bits of wisdom: first, you have to implement ITIL in pieces, going after the “squeaky
wheel” first; second, you need to continue delivering value visible to the Customer and User. You may need to
change your implementation plans to ensure quick wins arrive regularly. For ITIL to succeed you must plan
several visible quick wins to gain and keep the positive momentum required.
Trait #5: Keeping it Simple
ITIL adoption is an IT-effort (Trait #2), but the purpose of the effort is to benefit Customers and Users of IT
Services (Trait #4.) This takes careful planning and time. You cannot and will not implement ITIL overnight.
Implementations often take 1 to 3 years or more. Practically speaking this means you will not implement
everything in the ITIL, nor will you implement whatever you decide to implement all at once. Successful ITIL
adoption is evolution, not revolution. If there is a revolution, it will be in your thinking, communicating, and
management skills. Start simply, move purposefully.
Trait #6: Remembering that ITIL is Process
ITIL is process, not a project. Any process, including ITIL, requires roles (owner, manager, implementer,
auditor, etc.,) responsibilities (outputs, conformance to requirements, etc.), authorities (ability to direct or
perform activities, etc.,) activities (actions required to meet responsibilities, etc.,) and procedures
(documentation of how to perform actions required, etc.)
For ITIL to succeed you must:
define roles and responsibilities clearly
select and empower a process owner with cross-silo management scope
select and empower a manager responsible for establishment, auditing and day-to-day operational
oversight
define process workflow responsibilities in enough detail for workers to follow
implement process reporting and auditing in order to improve the efficiency, effectiveness, economy and
equity of the process continuously
Key here is to establish a sound framework without going overboard. You must not spend too much time
trying to create perfect workflow diagrams and all-encompassing procedures. For ITIL to succeed you must
adopt elements of your existing workflow, process, and procedures while molding new behaviors into existing
workers. Good enough is perfect (Trait #5.)
Trait #7: Recognizing that ITIL Does not Stand Alone
Commonly, successful companies use other best practices in addition to ITIL. Adopting ITIL requires more
than just two books describing Service Support and Service Delivery best practices. The ITIL is clear that is
does not stand alone, and in fact, can only succeed when used with other best practices. The ITIL requires a
Continuous Service Improvement Program (CSIP), a Process Maturity Framework (PMF) and a Quality
Management System (QMS).
CSIP The CSIP must tie back to key business drivers. Common business drivers include regulatory
compliance with industry regulations like The Gramm-Leach-Bliley Act (GLBA), the Health Insurance
Portability and Accountability Act (HIPAA), and others. All regulatory compliance business drivers
require reporting and auditing Common audit schemes include Statement on Auditing Standards (SAS)
http://www.itsmsolutions.com/newsletters/DITYvol2iss18.htm
5/4/2006
4. 10 TRAITS OF SUCCESSFUL ITIL ADOPTORS
Page 3 of 4
require reporting and auditing. Common audit schemes include Statement on Auditing Standards (SAS)
No. 70, is for Service Organizations, including IT service providers. Another popular audit is for
compliance with the Sarbanes-Oxley Act of 2002. Auditing connects the business driver to to the
organization. The CSIP must steer IT toward systems and methods that support successful audits. For
ITIL to succeed you must clearly identify business drivers, auditing required, and most importantly
affected stakeholders organization. This is a proven method for obtaining senior management
commitment.
PMF ITIL calls for a PMF to identify organizational and process maturity and capability -- the "where" to
implement and the "when" to begin implementing ITIL processes, and the definition of the "desired endstate." There are several well-known PMF options, including Capability Maturity Model Integration
(CMMI, previously CMM), COBIT Governance Maturity Model (GMM) and the ITIL PMF. For ITIL to
succeed you must choose and use a PMF consistently.
QMS ITIL calls for a QMS as the "how to" to manage quality improvement and implementation. There
are numerous QMS options including Deming, Six Sigma, LEAN, and others. ITIL provides the "what" to
consider, the PMF provides the "where and when" and the QMS provides the "how to" for managing. The
QMS provides step-by-step analysis and improvement. For ITIL to succeed you must choose and use a
QMS consistently.
Trait #8: Realizing That ITIL Adoption is a Project
Remembering that ITIL is a process (6th trait), and recognizing that ITIL does not stand-alone (7th trait)
successful adopters all treat ITIL adoption as an IT project. Project Management underlies all successful
changes done, built, or delivered within IT (and most other functional areas.) The best practice for Project
Management is the Project Management Institute (PMI) Project Management Book of Knowledge (PMBOK.)
PRojects IN Controlled Environments (PRINCE) is another project management system closely aligned to the
ITIL. For ITIL to succeed you must approach its adoption as a project, using sound project management
techniques.
Trait #9: Discovering that the Biggest Obstacle is Change
Repeatedly, successful ITIL implementers mention that their success came from their people. They attribute
their success to not just the commitment of management, but also to the commitment of the line staff who
perform ITIL duties day in and day out. Remember that ITIL is a process (Trait #6), and as a process, it
requires people do things in a certain manner. People often do things how they choose to do things, not how
you tell them to do things. The ability to gain the active support, commitment, and enthusiasm of line staff
workers is a key requirement.
People do not like change. IT staff work in what is arguably the most dynamic, fast-paced and rapidly
changing of fields, and IT staff are some of the most resistant people when it comes to change. The only
proven method to gain the commitment of staff required to change is involving line staff in the adoption
process. You must lead by example; involving line staff in the entire process from the initial decision to
implement, through process design and into process establishment. For ITIL to succeed you will need to use
sound interpersonal management skills to involve and empower staff at all levels during the entire adoption
process.
Trait #10: Learning that You Must Do It Yourself
It is very common for training vendors, software suppliers, and consultants to create the impression that ITIL
adoption will not succeed without training, software or consultants (or whatever else they sell!) However, this
is only true to a small degree -- you can do it all yourself, if you know (or learn) what you have to accomplish.
Successful adopters all report using some trainers or tools, that’s a given. However, they often further clarify
this by describing how they learned how to do things themselves. For example, you can hire an outside firm to
audit your internal processes. Aside from the questions arising from the motivations of the auditor (e.g., Are
they trying to sell something?), you learn how to do nothing. In contract, if you learn how to assess your own
maturity yourself then you can perform assessments at will, for little or not cost, with real benefits. Successful
adopters learn how to do things themselves, and then make these changes the “new normal” in their
organizations. For ITIL to succeed you and your staff must learn new skills and use them during the
implementation.
Summary
A “success-based” approach to ITIL adoption is more useful than a "failure based" approach. An evaluation of
h
f
f l d
ld
h
h
l
bl
h
ll
http://www.itsmsolutions.com/newsletters/DITYvol2iss18.htm
5/4/2006