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Laura Barkins
Address: 18749 Marsh Lane, Dallas, TX 75287 • Phone: (214)304-0007
Email: lauraabarkins@gmail.com
Professional Summary
Senior Bankruptcy Loss Mitigation Specialist, has excellent interpersonal skills and a thorough understanding of the loan
modifications process and options available to people in chapter 7 and 13 bankruptcies seeking to restructure their home
loans .Knowledge and understanding of state and federal bankruptcy laws. Possess excellent writing and verbal
communication research skills.
Core Qualifications
• Skilled in interacting with debtors, debtors' attorneys, and court personnel professionally
• Critical thinking and decision-making skills
• Experience with AS400, DMM Portal, AACER, iPortal, Loan Tracker, Home Saver. CATS/CROSS and LAFA
• Computer proficiency with MS Word and Excel
Experience
Bank of America Corporation
Addison, TX - 5/2012-Present
Bankruptcy Specialist
• Manage a portfolio of approx 300 active bankruptcy loans bi-weekly of the loss mitigation status.
• Responsible for ensuring all documents required for loss mitigation review are received and routed to the
proper line of business.
• Mitigate loss and legal risk to the company and to investors by accurately managing the bankruptcy process and
obtaining relief from bankruptcy on non-performing loans.
• Communicates with attorneys, court appointed trustees and borrowers to answer questions related to the
bankruptcy file
• Communicate internality to ensure all required documents are sent in to determine if the borrower will qualify
for home retention programs.
• Document and update status on all loans to reflect current loan status and applied to the system correctly.
• Responsible for tracking Trial Payments made as well as review of missed trial payments for timely decline.
• Monitor the shipment, receipt, and quality check verification of the permanent modification documents
• Obtain the appropriate consent order for bankruptcy debtors approved for any loss mitigation options
Service Release/ QA Specialist
• Manage and performed QA on loan compliance ensuring all documents were properly notarized and signed
before being serviced released.
Customer Service Telesales Representative
• Place calls to customers who have credit cards to educate customers on cards terms and benefits have bill
related issues.
Certified Nurses Assistant/Home health Care
EN-Tender Care, Dallas, TX 6/2010-4/2012
• Assist clients in their home with actives of daily living
Customer Service Representative
Haverty’s Furniture, Coppell, TX 3/2010-6/2010
• Answer inbound calls from customers regarding their furniture deliveries or problems that they have
with their furniture
Customer Service Representative/Underwriter Assistant
Affirmative Insurance Agencies, Addison, Texas 8/2000-3/2009
• Answered and handled approx 100-150 inbound calls from customers and independent agents regarding billing inquiries and
auto changes existing policies
EDUCATION
Brookhaven Community College, Dallas, TX - 2012
Patient Care Technician

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Laura Barkins Resume.doc 1

  • 1. Laura Barkins Address: 18749 Marsh Lane, Dallas, TX 75287 • Phone: (214)304-0007 Email: lauraabarkins@gmail.com Professional Summary Senior Bankruptcy Loss Mitigation Specialist, has excellent interpersonal skills and a thorough understanding of the loan modifications process and options available to people in chapter 7 and 13 bankruptcies seeking to restructure their home loans .Knowledge and understanding of state and federal bankruptcy laws. Possess excellent writing and verbal communication research skills. Core Qualifications • Skilled in interacting with debtors, debtors' attorneys, and court personnel professionally • Critical thinking and decision-making skills • Experience with AS400, DMM Portal, AACER, iPortal, Loan Tracker, Home Saver. CATS/CROSS and LAFA • Computer proficiency with MS Word and Excel Experience Bank of America Corporation Addison, TX - 5/2012-Present Bankruptcy Specialist • Manage a portfolio of approx 300 active bankruptcy loans bi-weekly of the loss mitigation status. • Responsible for ensuring all documents required for loss mitigation review are received and routed to the proper line of business. • Mitigate loss and legal risk to the company and to investors by accurately managing the bankruptcy process and obtaining relief from bankruptcy on non-performing loans. • Communicates with attorneys, court appointed trustees and borrowers to answer questions related to the bankruptcy file • Communicate internality to ensure all required documents are sent in to determine if the borrower will qualify for home retention programs. • Document and update status on all loans to reflect current loan status and applied to the system correctly. • Responsible for tracking Trial Payments made as well as review of missed trial payments for timely decline. • Monitor the shipment, receipt, and quality check verification of the permanent modification documents • Obtain the appropriate consent order for bankruptcy debtors approved for any loss mitigation options Service Release/ QA Specialist • Manage and performed QA on loan compliance ensuring all documents were properly notarized and signed before being serviced released. Customer Service Telesales Representative • Place calls to customers who have credit cards to educate customers on cards terms and benefits have bill related issues. Certified Nurses Assistant/Home health Care EN-Tender Care, Dallas, TX 6/2010-4/2012 • Assist clients in their home with actives of daily living Customer Service Representative Haverty’s Furniture, Coppell, TX 3/2010-6/2010 • Answer inbound calls from customers regarding their furniture deliveries or problems that they have with their furniture Customer Service Representative/Underwriter Assistant Affirmative Insurance Agencies, Addison, Texas 8/2000-3/2009 • Answered and handled approx 100-150 inbound calls from customers and independent agents regarding billing inquiries and auto changes existing policies EDUCATION
  • 2. Brookhaven Community College, Dallas, TX - 2012 Patient Care Technician