Doug Holland has over 30 years of experience as an automobile dealership parts manager, primarily with Mercedes-Benz. He has won the Mercedes "Best of the Best" parts manager award 3 times for top performance. Holland is skilled at growing parts sales, managing large inventories, and mentoring other parts managers. His experience also includes insurance sales and setting up new dealership parts departments.

1. Doug Holland
Cell: 210-268-3117 1405 Vegas Verdes Drive, 322
Santa Fe, NM 87507
doug.holland@hotmail.com
Executive Profile
I am a lifelong automobile dealership parts manager. Going back to my high school days, I have worked at car
dealerships with few exceptions. Along the way I have thought of, learned, and adapted many best practices.
Growing parts department's sales both internally to the shop and externally to wholesale customer has always been a
priority. I have managed parts departments with as much as $1.2 million dollar inventories and sales of $18 million
dollars in annual sales. Creating procedures to best take care of technicians, service advisors, sales people ad
wholesale parts customers has always been a priority. Growing wholesale parts business by concentrating on taking
care of the customer to gain their business over just giving a big discount has resulted in many profitable wholesale
departments.
Since Mercedes-Benz started their "Best of the Best" individual awards in 2007, I have had the honor of winning
it 3 times. This award is given to the top 12 parts managers out of over 360 Mercedes dealerships in the USA.
Stores that I have worked for have won overall "Best of The Best" awards 7 times since 2003. I have been a
"Master Certified" parts manager since 2006, when the certification standards were established by MBUSA.
I pride myself on running a great parts department. I do this by keeping parts personal informed on what is
happening in the dealership and teaching them how their jobs effect customers, fellow employees, and the bottom
line of the store. I have attended many classes dealing with pars inventory management and also many dealing with
customer satisfaction. Over 10 assistant parts managers under me that I have trained and mentored have gone on to
successful careers as parts managers.
Career Achievements
• During the early 1990's slow economy, our parts department was tasked with the job of growing our
wholesale parts sales to help cover expenses. Over the next several years, we grew a very small department in
a top 50 Mercedes market into a top 5 wholesale parts department in the entire nation. This accomplishment
helped the dealership get thru tough economic times.
• At Mercedes-Benz of Westminster I grew their wholesale parts department to double their monthly gross
profit within 12 months while only adding the expense of one additional driver, greatly adding to the net profit
of the department.
• I feel I have achieved a tremendous amount of inventory control and parts knowledge over the years. By
winning the Mercedes-Benz "Best Of The Best" parts manager award 3 times points to this.
• In 1994 I saw an opportunity to make Mercedes-Benz of Austin a lot of money in a short period of time. Due
to hood stars being stolen off cars all over the country on a daily basis, I used the value of the dollar to import
hood stars from a Mercedes dealer in Toronto, Canada. We bought $100,000 of the hood stars and sold them
to dealers all over the country, resulting in over $40,000 in profit in just over 3 months.
• I was first sales manager of Wholesale Parts Direct, a joint venture between MB of Austin and First Texas
Honda, This venture created a wholesale parts department of over $1,000,000 per month in sales from day
one.
Qualification Highlights
• Able to run a proficient parts inventory. By running a tight inventory, I strive to minimize obsolesence and
keep an appropriate supply of parts as well. By constantly reviewing the parts on hand allows me to spot
trends and stay ahead of the curve on stocking and deleting inventory.
• Keeping all parts personal from assistant down to driver informed on how the parts department should be run
helps empower them and makes them feel part of a team. This has resulted in many parts personal being
ready for advancement when opportunities come.

2. • After starting work at Mercedes-Benz of Beverly Hills I had 3 challenges given to me. Group1, the parent
company, wanted all of their stores to achieve a 30 day parts supply, reduce obsolescence to 9 months or less,
and grow wholesale parts business. Within 90 days, the day’s supply went from 47 days to 29 and
obsolescence went to under 9 months. I was able to buy aging parts from other Group1 Mercedes's stores and
help them reduce their inventories.. We grew wholesale by 35% in 6 months.
• I come to the job ready to work and am always looking for ways to increase sales and reduce expenses while
being a mentor to parts personal,
• Developed my own system to stock parts to maximize space while being able to do quick perpetual
inventories.
Employment
Parts Manager 6/2013 to Present
Mercedes-Benz of Santa Fe Santa Fe, New Mexico
All duties of a parts manager. Small store, so I also help in service writing repair orders when busy or shorthanded.
Working manager that also sells and stocks parts.
• Came to work at a 1 year old new Mercedes-Benz point. They had just had a parts inventory that came up
$43,000 short. I spent weeks reviewing entire years of business and found $35,000 in posting errors, parts not
counted plus tools added to inventory.
• Previous years of experience allowed me to clean department up and make it function properly.
• Posted positive inventory counts on following 2 inventories and outperformed Mercedes projections for 2014
and currently tracking 131% of projection thru May.2015.
Independent t Health and Life Insurance Agent 10/2012 to 6/2013
Insphere Insurance Solutions Sam Antonio, Texas
Obtained my health and life insurance license within 30 days of starting job. Presented health and life insurance
options to individuals.
• Passed insurance test of first try which only about 30% do.
• Learned many aspects of health and life insurance business.
Parts Manager 12/2010 to 9/2012
Mercedes-Benz of San Juan San Juan, Texas
All duties and functions of a parts manager. This was a brand new point and I was recruited by a previous service
manager I worked with at Mercedes-Benz of Austin. Ordered parts and set up parts department.
• Set up inventory in a by bin location system. This system allowed to stock parts by size and not part number.
• Rapidly developed a wholesale parts business selling over $70,000 per month in wholesale parts.
• Awarded my 3rd "Best of the Best" award for 2011.
Parts Manager 11/2009 to 12/2010
Mercedes-Benz of Westminster Westminster, Colorado
All functions of a parts manager. I inherited a department that was doing well, but did not have much direction. We
redefined everyone's role to produce a more streamlined department. Instituted a perpetual inventory to monitor
inventory.
• Created a boutique area to sell caps, shirts, jackets, etc. Became profitable within months. Took an average
wholesale department and started focusing on growing it. Within 1 year, it was well on its way to doubling
sales.
• Instituted a perpetual inventory to help clear up reasons for wrong on hand values. Addressed sloppy behavior
leading to wrong counts.
• Received 2nd "Best of the Best" award for 2010.
Parts Manager 1/2009 to 11/2009
Mercedes-Benz of Beverly Hills Beverly Hills, California

3. All duties of a auto parts manager. Managed department with 22 employees serving 65 techs and 13 service
advisors.
• Tasked to reduce days supply of parts down to 30 days from 47 days. Achieved this in first 90 days. Also
reduced obsolescence to 0% over 9 months.
• By having such low obsolescence, was able to buy sister Mercedes' stores aging inventory and sell back to
Mercedes. This helped clean sister store’s inventories and created a 10% profit premium for Beverly Hlls.
• Grew wholesale parts business from appx $80,000 per month in gross profit to over $120,000 in under 6 months
while maintaining a 28% margin.
Parts Manager 6/2008 to 1/2009
Mercedes-Benz of San Antonio San Antonio, Texas
Was recruited by my Mercedes rep from the 1990's to help turn around dysfunctional and underperforming
department. Due to large inventory and limited space, I spent nights and weekends reorganizing inventory into a
part by bin location. This is where every part has a specific place on shelf or drawer with no need to put in part
number order. Developed system where count sheets would print out in order of parts position instead of part
number.
• Positioned 3 parts personal in shop to better assist technicians.
• In heavily contested wholesale market, help motivate wholesale parts people and grow business whole holding
margins.
• Cleaned up large aging inventory down to no parts 9 months or over.
Parts Manager 1/2006 to 6/2008
Mercedes-Benz of Valencia Santa Clarita, California
Set up parts department in new Mercedes-Benz point. Hired staff, brought in inventory, and created a boutique.
• Able to grow business from new to over $500,000 a month in under 2 years.
• Grew wholesale parts from zero to over $100.000 per month in first year.
• Received my first "Best of the Best" award for year 2007.
Parts Manager 4/1986 to 12/2005
Mercedes-Benz of Austin Austin, Texas
Started as parts person in April of 1986 and was promoted to parts manager the following year. Performed all duties
of a parts manager. 18 straight years of positive count inventories. Worked with First Texas Honda (sister store) in
developing wholesale parts business.
• Built wholesale parts department into a top 5 in sales in entire nation. Did this from zero in under 5 years.
• Wholesale became so large, MB and Honda merged wholesale operations in a 55,000 square foot warehouse
and renamed business Wholesale Parts Direct. Warehouse opened in July of 2001 and I bcame sales manager.
From day one we were averaging $50,000 per day in combined wholesale sales for both Honda, Mercedes, and
aftermarket parts,
• Trained on ADP, Reynolds and Reynolds, and UCS computer systems.
Education
San Antonio College San Antonio, TX Winston
Churchill High School San Antonio, TX
Honors
• "Best Of The Best" Mercedes-Benz USA, USA, 12/2007 to 12/2011. Annual award given by MBUSA to top
12 Parts managers in United States. These 12 are picked from over 360 dealers nationwide.