This power point presentation discusses attitude, its components of cognition, affect, and behavior, and the relationship between them. It also discusses cognitive dissonance, which refers to the discomfort that arises from conflicting beliefs and behaviors. Some key learnings are that cognitive dissonance plays a role in decision making, and strategies to reduce it include focusing on more supportive beliefs, reducing the importance of conflicting beliefs, or changing beliefs to be consistent. The presentation also defines concepts like job satisfaction, job involvement, psychological empowerment, and organizational commitment. It discusses measurement of job satisfaction and the impacts of job satisfaction such as on performance, organizational citizenship behavior, customer satisfaction, and turnover.