The Earth is an unusual planet by having bimodal topography that reflects the two distinct types of crust.
Crust is outer part of the Earth and compositionally is consist tow types, continental and oceanic crust.
The oceanic crust is thin (~ 7 km ), and composed from denser rocks such as basalt , younger.
Whereas the continental crust is thick (~ 40 Km), and composed of highly diverse lithologies, and contains the oldest rocks.
A Simple Presentation depicting the concepts os Stratigraphy. The Stratigraphy is a branch of geology concerned with the study of rock layers and layering .
The Earth is an unusual planet by having bimodal topography that reflects the two distinct types of crust.
Crust is outer part of the Earth and compositionally is consist tow types, continental and oceanic crust.
The oceanic crust is thin (~ 7 km ), and composed from denser rocks such as basalt , younger.
Whereas the continental crust is thick (~ 40 Km), and composed of highly diverse lithologies, and contains the oldest rocks.
A Simple Presentation depicting the concepts os Stratigraphy. The Stratigraphy is a branch of geology concerned with the study of rock layers and layering .
Service design breakfast - Customer experience management on Demand, BIG Desi...Service Design Breakfast
Petteri Hiisilä from Nokia Siemens Networks and Teemu Äijälä from Fjord discuss how the two companies jointly created a software-as-a-service solution to help telecom operators measure, visualize and manage the user experience of mobile network customers.
Fjord used a design-by-prototyping approach to facilitate design thinking with the product owners, while NSN UX Lead introduced and spread a goal-directed design process inside the organization.
Customer Experience Management in Telecoms Global Summit - Experience VisionAlan Colville
This presentation demonstrates why every product needs an Experience Vision: a simple sentence expressing the core of the experience that your customers will have with your product. An Experience Vision is the glue in great customer experience, and the coordinating force behind products we love. A vision creates a culture of shared ownership, helps projects stay on track, and keeps people focused on who’s important; your customers. At a time of such rapid change, a co-ordinating force has never been more needed to bring consistency across platforms, devices, and new models of interaction.
In this workshop I will introduce you to your new boss – the customer.
Like any boss, she has little time, and hates wasting it. She is always right, and persuading her to change her mind is difficult. Most worryingly, in the recent years she became increasingly attached to her mobile.
So, how do you manage her? How do you get her attention? Or alternatively, can you ignore her? Can you just get on with doing things your way?
These are the questions that we will explore in this engaging session about Customer Experience Management (CEM).
We will cover:
- What is Customer Experience Management? Definition, examples and key ingredients
- Why is it important? Is CEM a nice-to-have or the top priority?
- How do you execute it? What are tools and technologies required?
- Who will make it happen? What are the skills and resources essential for success?
- We all know how great customer experience feels. But designing great customer experiences is hard work. This workshop will provide structure and direction for your CEM initiatives.
This session is for anyone who is interested in taking their business to a new level – from CEOs, CMOs and CTOs to web designers, usability professionals and content managers. Customer experience management is not a department. It’s everyone’s job.
Consumers value brand experience more and more when they purchase a product or service. Read our brand experience best practices to learn how to build your brand in a way that will resonate with the people whom you want to reach.
[Salon eCom 2015] Virtua | Customer Experience Management ou comment les Tran...Virtua S.A.
L’expérience utilisateur reste l’un des leviers principaux de rétention des clients. Dans cette présentation, nous présenterons donc comment les Transport Lausannois ont pu optimiser les interactions avec leurs consommateurs afin de générer du bruit positif tout en valorisant leurs produits et services au travers d’un programme de fidélité omnicanal supporté par un écosystème essentiellement digital.
Mapping the customer experience: innovate using customer experience journey mapsJoyce Hostyn
Do you know what your organization looks like from your customer’s perspective? In the digital age, silos and organizational bureaucracy manifest themselves through your digital presence. You can bridge these silos and overcome a bureaucratic inside-out mindset by visualizing the customer (learner, elder, citizen, patient, employee) experience through a customer experience journey map that captures both actual and emotional aspects of the customer experience. Then, map in hand, you can use it to design great outside-in customer experiences for your organization.
Your Trusted IT Partner in New Orleans (1).pptxCore Networks
In the vibrant city of New Orleans, where the rich culture meets modern business dynamics, [we are spaces] stands as a beacon of technological innovation and support. As a leading IT company in the heart of the Big Easy, we bring a wealth of expertise and dedication to businesses seeking to thrive in the digital era.
This Document contains the Case Study of SURE! Unified Communications. SURE! is a Magnaquest product. SURE! is an end-to-end Subscription Lifecycle Management Platform from Magnaquest. SURE! supports different domains like Cloud (IaaS, SaaS, Unified Communication) Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play Telecom, MVNO & M2M, Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT) and Home Utilities. SURE! has been redefining and catalyzing ROI of our clients, spread globally, in verticals like Media & Entertainment, Broadband and Cloud businesses, with a product suite spanning Billing and Revenue Management, CRM, Session Control, OSS and Campaign management.
2. Astellia confidential
Turn network & subscriber intelligence into value by:
• Optimizing network performance
• Enhancing the customer experience
Across your organization
Our Business
2
NETWORK OPS
& ENGINEERING
COMMERCIALMARKETINGCUSTOMER
SERVICE
3. Astellia confidential
Our Value
3
PURE
PLAYER
& VENDOR-INDEPENDENT
5000+
QOS & CEM AUDITS
WORLDWIDE
PRESENCE
MARKET LEADER
IN NETWORK PERFORMANCE & CEM
+1 BILLION
SUBSCRIBERS MONITORED
200
CUSTOMERS
AWARDED
2014
BEST LTE CORE NETWORK
FINALIST BEST CEM PRODUCTS
8. Astellia confidential
Why us?
8
RECOGNIZED
TELECOM
EXPERTISE
100% dedicated to MNO
Best QoE & QoS reference DB
VENDOR
INDEPENDENT
Unbiased analysis based
on real subscribers activity
Vendor-agnostic
BEST OF BREED
TECHNOLOGY
PLATFORM
Best high capacity IP Probe
DPI
E2E from Radio to Core
RADIO ACCESS
NETWORK
CHAMPION
15 year experience in RAN
optimization
SUPPORTING
OUR
CUSTOMERS
Business & telecom consulting
Managed Services
Customization & integration
DELIVERING
360°
INSIGHT
RAN to Core | 2G to 4G
9. Astellia confidential
How can we help you?
9
BOOST CUSTOMER EXPERIENCE
& SERVICE USAGE
INCREASE
REVENUE
OPTIMIZE YOUR NETWORK
REDUCE OPEX
MANAGE CAPEX
INCREASE SUBSCRIBER
KNOWLEDGE
10. Astellia confidential
Follow us : #Astellia news LinkedIn
Thank You
10
Ashraf Abdu, Account Manager - Sprint
m: +1 703 598 5503 | Skype: ashraf.abdu
a.abdu@ astellia.com or ashraf.abdu@sprint.com
1911 Freedom Drive, Suite 730 | Reston, VA 20190| www.astellia.com |
11. Astellia confidential
Unified Architecture From Multi-source Data
11
OMC Call Traces
mediation & centralized database
Probing System
CORE + RAN network
CRM
Trigger & manage
real-time
alarms
Analyze & solve
customer complaint
Improve QoE
Segmentcustomers
based on usage
Reduce churn
Troubleshoot E2E
& uncover
issue root cause
Manage
E2E network
performance
Run
customer-centric
RAN optimization
12. Astellia confidential
Professional Services
12
OBJECTIVES:
• Call upon Astellia’s expertise
• Focus on your core business
DELIVERABLES:
• Business & telecom consulting
services
• Managed services
• One-shot or recurring consulting
services
OBJECTIVES:
• Fitting your process, methodology &
system
• Accelerate Nova ROI
DELIVERABLES:
• Customer-specific queries, KPIs &
dashboards
• Data sources integration (ie: billing,
CRM…)
CONSULTING CUSTOMIZATION & INTEGRATION
13. Astellia confidential
Nova Product Services
13
OBJECTIVES:
• Increase Nova user productivity &
expertise through knowledge
transfer (telecom & products)
DELIVERABLES:
• E-learning
• Training sessions
• On-the-job training
OBJECTIVES:
• Ensure Nova follows your network
evolutions
• Maximize Nova ROI
DELIVERABLES:
• Outsourced resources ensuring data
availability, reliability
& solution evolution
SYSTEM ADMINISTRATION & SUPPORTTRAINING
14. Astellia confidential
Feeding 3rd party applications with
subscriber-focused information
• Big Data platform
• CEM
• Location-Based Services
• Dynamic Discount System
• Roaming
• SMS welcome
• Revenue assurance…
Real-time data (xDR, KPIs, geo-located information) enriched with Deep
Packet Inspection (DPI)
• Mobile applications
• Mobile devices
• Location
• Subscribers
Open to 3rd Party Applications
14
Mobile network
Probing System
Mediation & Processing
Northbound interface
KPI & Counters CDR
Real-time data
Southbound interface
21. Astellia confidential
“We have teamed up with Astellia to get an increased visibility into our
network performance to offer enhanced customer experience and
improved operational efficiency”.
Sameer Dave, CTO, Aircel
“The customer intelligence provided by Astellia is one of the crucial
factors in helping Zain turn this data into market differentiation and
efficiency improvements that impact our revenues,”
Khawla Al-Jaber , Technology Strategy Director at Zain Group.
“Secure customer satisfaction by providing high quality
communication services is our priority, especially with 4G. We are
proud to cooperate with Astellia and to use their powerful Nova
solution to fit our strategy, which aims to increase our data network
performance.”
Jean-Paul Arzel, Network Director at Bouygues Telecom.
Customer Feedback
21
22. Astellia confidential
“Orange is the first French operator when it comes to delivering the
best quality of service. We consider that our partnership with Astellia
largely contributed to this success.”
Pierre Lanquetot, Director Engineering and Mobile Infrastructure
“Astellia’s track record and global experience in passive network
monitoring will help us gain more visibility and control of what is
happening on our network. Hereby, we can increase problem
resolution efficiency and increase our knowledge of our subscribers’
usage. ”
Amílcar F. Safeca, Deputy CEO
“Astellia has established a solid reputation within the five Latin
American markets of NII Holdings by monitoring and optimizing all of
our next generation networks. Astellia’s monitoring solution is a key
contributor in helping NII optimize and monetize traffic in a particularly
complex multi-technology and multi-vendor environment,”
Don McElroy, vice president of budget and performance
Customer Feedback
22
23. Astellia confidential
“BASE Company Belgium adopted a successful partnership strategy.
We have chosen Astellia to understand patterns and discover
experience behind volumes in order to better meet our customers’
expectations.”
Tom Poelhekken, CTO
"We are very pleased to collaborate with Astellia, the leading provider
of monitoring solutions. By utilizing Astellia’s Nova Customer Analytics
solutions we are able to deliver the targeted quality service to our VIP
customers in terms of data speed, voice quality and value added
services.
Hisham Siblini, CTO
Customer feedback
23
