Digital transformation in the telecom industry has reshaped business models and customer expectations, requiring optimization of networks and processes. Wipro offers consultancy services to help clients with network transformation, optimization, and business process management. This brings benefits like improved customer experience, operational efficiency, and revenue growth through strategies like network virtualization, service intelligence, and new business models.

1. DESIGN, PLAN, BUILD
AND OPERATE
Telecom Network Consultancy Services
INDUSTRY TRENDS
Digital convergence caused by technological innovation and
large scale adoption of data by customers have reshaped the
telecom industry landscape like never before. Simple and
ubiquitous technology drivers are compelling operators and
equipment vendors OEMs to review their traditional business
models and meet customer expectations of anytime,anywhere,
any device service. Optimization, consolidation, partnerships
and sourcing –all have become key strategic elements to drive
revenue in an increasingly dynamic business environment.
OUR CAPABILITIES:
operational benefits and agility across people,platform,process
and partner domains. Our key objective is to enhance
customer experience with focus on OpEx reduction and
Revenue growth.
WIPRO’S SOLUTION
Wipro offers consultancy services in areas of network
optimization, transformation and business process
management with the aim of bringing in a number of
BUSINESS CHALLENGES
To stay ahead of the curve telcos need to create innovative
solutions around the way services are structured, monitor and
raise performance benchmarks,ensure customer centricity and
define functional KPIs in alignment with business requirements.
Top strategic priorities for the telcos today are
Network transformation to flat IP converged model with
virtualization features
Building service intelligence and ensuring migration with a
differentiated user experience
Business interlock, network – IT synergies and process
re-alignment
Network consolidation and shared services
Optimizing support and cost footprint for legacy systems
New revenue streams, business models and sourcing strategy
Domain expertise with “smart pipe” services across
transport, IP, fixed, mobility, LTE, IP RAN, FTTx technologies
Building Service Intelligence with Ready to use Business
Process Framework, technical and financial KPIs
Technology lifecycle management, inventory management,
network sharing
Extensive consulting experience in network optimization,
design, planning, audit, security, fulfillment and assurance
Access to global operator performance metrics to help
benchmark and build business case
Standardized Process & Best in class KPI repository based on
industry best practices
Tool agnostic Lean OSS stack support aligning to industry
process frameworks eTOM, ITIL, Lean, Six Sigma, CMMI
BPM tool expertise with process repository in ARIS and EA
platform
Technology Lifecycle
management
Network Transformation
Network Design &
Engineering
New Technology
induction
Network Security
Service Delivery
Framework
Process Realignment &
consolidation
Network Audit
Network Optimization
Technology
Domain
Operations
Domain

2. WWW.WIPRO.COM NYSE:WIT | OVER 140,000 EMPLOYEES | 61 COUNTRIES | CONSULTING | SYSTEM INTEGRATION | OUTSOURCING
WIPRO LTD., DODDAKANNELLI, SARJAPUR ROAD, BANGALORE - 560 035, INDIA TEL: +91 (80) 2844 0011, FAX: +91 (80) 2844 0256
© WIPRO LTD., 2014 IND/PRAPYA/ JAN 2014 - MAR 2014
DO BUSINESS BETTER
CUSTOMER BENEFITS
SUCCESS STORIES
Leading Telco Group with pan
European operations – Reduction in
cost of Network Operations by
optimizing group sourcing strategy
Optimized tools architecture
Standardized agile business processes
Improved Organizational maturity
Business focused Network sourcing map
Business benefit of 15% OpEx savings in 8 years
Development of target operating model for
improved efficiency
Alignment to industry standard best practices
CLIENT & DETAILS WIPRO SOLUTION BUSINESS IMPACT
Leading Canadian converged services
operator – Derive business
optimization opportunities for
enterprise services
Optimizing business processes, building workflows
Simplified workforce and organization restructure
Transformation roadmap covering people, process and
platform domain
Consolidation and automation of tools architecture
Business benefit of 18 % OpEx savings in 3 years
Clearly established internal cost structure,
performance & Quality benchmarks
30 % improvement in cycle time
Customer centric processes
Leading East European telecom
operator – Improvement in network
operations process and organization
efficiency
Level 4 processes aligned to eTOM/ITIL framework,
enriched with Attributes, RACI, Interfaces Roles and
KPIs supporting Governance,Tool and KPI framework
E2E customer centric business process framework
Organization Realignment by new Service Management
function, geographical border changes
Transition and governance plan
OpEx Saving of 8 % in 2 years
Consolidated Service Management capabilities
for optimized Customer Experience
Improved workforce management through
consolidated activities and realigned
organization
Increase in Organization Agility & Efficiency
Leading global telecom services group
in Europe and LATAM - Tools and
Process Consulting to optimize
transport network in multiple OpCos
Strategic Transformation partnership
Network optimization
Tools consolidation across network planning, inventory
management and assurance
Inventory reconciliation and monetization
Technology lifecycle management
Network design optimization
Procurement rationalization
OpEx savings of 20 % in 5 years
Optimized Network design through business
and technical KPIs
Maximization of Transport Network utilization
Automated detection of SW and NW failure
Leading telecom operator in Middle
East – Service Quality Management
Customer centric approach to Service Assurance
Customer Experience Management (CEM) Roadmap
and Blueprint for fixed line, Mobile and core network
RFP preparation and technical evaluation of responses
to fulfill roadmap
Better alignment of cost to investment
Process mapping to eTOM standards
E2E visibility of service performance
Predictive Assurance and reduced cost to serve
Time to
Market
Service
Delivery
Time
Quality of
Service
Delivery
Operational
Efficiency
Productivity
Cost per
process
Harmonization
BUSINESS
BENEFITS
OPERATIONAL
BENEFITS
Customer
Experience
Revenue
Generation
OPEXIT OPERATIONS
NETWORK SERVICES
Network
Security
Enterprise Services
Operation Efficiency
Network & Device
Testing
Customer
Experience Mgmt
Green Telco
Design &
Consulting
Enterprise
ServicesNOC Management
N/W Managed
Service