Nokia Customer Experience Management RoadShow
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This document outlines plans for Nokia Siemens Network's CEM Road Show events in March and April in Delhi and Mumbai. It includes details on venue options, pre-event activities like opinion polls and invitations, the proposed event agenda, areas like registration, engagement, the main stage, demos, and activities. Main stage and demo area designs are presented. Customer feedback and follow-up thank you communications are also discussed. The event aims to inspire and inform customers through interactive exhibits and presentations over 2 hours plus a 1-hour demo tour.
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Customer Experience Management in Telecoms Global Summit - Experience Vision
This presentation demonstrates why every product needs an Experience Vision: a simple sentence expressing the core of the experience that your customers will have with your product. An Experience Vision is the glue in great customer experience, and the coordinating force behind products we love. A vision creates a culture of shared ownership, helps projects stay on track, and keeps people focused on who’s important; your customers. At a time of such rapid change, a co-ordinating force has never been more needed to bring consistency across platforms, devices, and new models of interaction.
Customer Experience Management Imperative
In this workshop I will introduce you to your new boss – the customer.
Like any boss, she has little time, and hates wasting it. She is always right, and persuading her to change her mind is difficult. Most worryingly, in the recent years she became increasingly attached to her mobile.
So, how do you manage her? How do you get her attention? Or alternatively, can you ignore her? Can you just get on with doing things your way?
These are the questions that we will explore in this engaging session about Customer Experience Management (CEM).
We will cover:
- What is Customer Experience Management? Definition, examples and key ingredients
- Why is it important? Is CEM a nice-to-have or the top priority?
- How do you execute it? What are tools and technologies required?
- Who will make it happen? What are the skills and resources essential for success?
- We all know how great customer experience feels. But designing great customer experiences is hard work. This workshop will provide structure and direction for your CEM initiatives.
This session is for anyone who is interested in taking their business to a new level – from CEOs, CMOs and CTOs to web designers, usability professionals and content managers. Customer experience management is not a department. It’s everyone’s job.
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- Why is it important? Is CEM a nice-to-have or the top priority?
- How do you execute it? What are tools and technologies required?
- Who will make it happen? What are the skills and resources essential for success?
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In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platformsYour Path to Profits - The Game-Changing Power of a Marketing - Daniel Bussius
Your Path to Profits - The Game-Changing Power of a Marketing - Daniel BussiusDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.SEO as the Backbone of Digital Marketing
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
15 ideas and frameworks on the art of storytelling
Shaan Puri and David Perell break down the art of storytelling with frameworks, ideas, and best practices.
ThinkNow 2024 Consumer Financial Wellness Report
Financial curveballs sent many American families reeling in 2023. Household budgets were squeezed by rising interest rates, surging prices on everyday goods, and a stagnating housing market. Consumers were feeling strapped. That sentiment, however, appears to be waning. The question is, to what extent?
To take the pulse of consumers’ feelings about their financial well-being ahead of a highly anticipated election, ThinkNow conducted a nationally representative quantitative survey. The survey highlights consumers’ hopes and anxieties as we move into 2024. Let's unpack the key findings to gain insights about where we stand.
Consumer Journey Mapping & Personalization Master Class - Sabrina Killgo
Consumer Journey Mapping & Personalization Master Class - Sabrina KillgoDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future TrendsDigital Strategy Master Class - Andrew Rupert
Digital Strategy Master Class - Andrew RupertDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
First Things First: Building and Effective Marketing Strategy
Too many companies (and marketers) jump straight into activation planning without formalizing a marketing strategy. It may seem tedious, but analyzing the mindset of your targeted audiences and identifying the messaging points most likely to resonate with them is time well spent. That process is also a great opportunity for marketers to collaborate with sales leaders and account managers on a galvanized go-to-market approach. I’ll walk you through the methods and tools we use with our clients to ensure campaign success.
Key Takeaways:
-Recognize the critical role of strategy in marketing
-Learn our approach for building an actionable, effective marketing strategy
-Receive templates and guides for developing a marketing strategyDMF Portfolio Piece Smart Goals - Artist Management.docx
A Market Analysis and extended Smart Goal list for Artist David Michael Frank
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge
Digital Marketing Trends - Experts Insights on How to Gain a Competitive EdgeDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.Digital Marketing Trends - Experts Insights on How
Digital Marketing Trends - Experts Insights on HowDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.Traditional Store Audits are Outdated: A New Approach to Protecting Your Bran...
Traditional Store Audits are Outdated: A New Approach to Protecting Your Bran...Auxis Consulting & Outsourcing
QSR Webinar DeckRecently uploaded (20)
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Coca Cola Branding Strategy and strategic marketing plan
Coca Cola Branding Strategy and strategic marketing plan
[Google March 2024 Update] How To Thrive: Content, Link Building & SEO
[Google March 2024 Update] How To Thrive: Content, Link Building & SEO
Marketing as a Primary Revenue Driver - Lee Levitt
Marketing as a Primary Revenue Driver - Lee Levitt
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Is AI-Generated Content the Future of Content Creation?
Is AI-Generated Content the Future of Content Creation?
The New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
The New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
Your Path to Profits - The Game-Changing Power of a Marketing - Daniel Bussius
Your Path to Profits - The Game-Changing Power of a Marketing - Daniel Bussius
15 ideas and frameworks on the art of storytelling
15 ideas and frameworks on the art of storytelling
Consumer Journey Mapping & Personalization Master Class - Sabrina Killgo
Consumer Journey Mapping & Personalization Master Class - Sabrina Killgo
DMF Portfolio Piece Smart Goals - Artist Management.docx
DMF Portfolio Piece Smart Goals - Artist Management.docx
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge
Offissa Dizayn - Otel, Kafe, Restoran Kataloqu_240603_011042.pdf
Offissa Dizayn - Otel, Kafe, Restoran Kataloqu_240603_011042.pdf
Digital Marketing Trends - Experts Insights on How
Digital Marketing Trends - Experts Insights on How
Traditional Store Audits are Outdated: A New Approach to Protecting Your Bran...
Traditional Store Audits are Outdated: A New Approach to Protecting Your Bran...
Nokia Customer Experience Management RoadShow
- 1. Nokia Siemens Network CEM Road Show March – April Delhi & Mumbai Case Study
- 2. about us We MediaWorks has been creating brand events, with a touch of magic, to inspire and transform your audience. We create a dynamic live brand communications through influential, flexible and cost-effective exhibitions and events. We deliver focused and turnkey solutions, from brand strategy and content development to create design, video, production and program development. www.wemediaworks.com
- 5. Venue Options – New Delhi
- 6. Venue Options – Mumbai
- 7. Pre Event Opinion Poll Mail Blast Data Capture Data Analysis Winners EDM Invite Mail Blast RSVP
- 8. Opinion Poll Format • The opinion poll will be sent to customers as part of a mail body. • Once they select all options and press the “submit” button, the data will be sent as an excel sheet to the sender • The date will then be studied and used for further research
- 9. EDM invite
- 10. • Agenda • Registration Area • Personalized Engagement • Main Event Area • Demo Area/Experience Zone • Customer Activity • Live Poll Event
- 11. Agenda ( 2hrs + 1 Hr demo Tour)
- 14. Personalized Engagement Guests can get their photos clicked & inserted in coffee mugs instead of regular photo frames Guests can get their photos/ grafitti printed on NSN colored T-shirts
- 15. Main Stage Area – Option 1
- 16. Main Stage Area – Option 1
- 17. Main Stage Area – Option 1
- 18. Main Stage Area – Option 1
- 19. Main Stage Area – Option 1
- 20. Main Stage Area – Option 1
- 21. Main Stage Area – Option 2
- 22. Main Stage Area – Option 2
- 23. Main Stage Area – Option 2
- 24. Main Stage Area – Option 2
- 25. Main Stage Area – Option 2
- 26. Main Stage Area – Option 3
- 33. Touch Screen Demo Pods
- 43. Cards – 13x4 Sets
- 44. Live Poll We can capture the audience poll live onsite and the results for the same can be shared then and there with the audience. This can also be projected on the screens at the venue
- 46. Feedback Form Thank You EDM Collaterals
- 47. Feedback Form
- 48. Thank You EDM
- 50. Thank You