The document describes a Crisis Response Design Camp organized by Jonas Landgren. The objectives of the camp are to explore crisis response from a design perspective through field work and design projects. It introduces human-centered design (HCD) as a framework using the three phases of Hear, Create and Deliver. The camp activities include a field expedition to interview people in Tilburg about crisis preparedness and response, followed by an idea playground session to develop design opportunities and ideas based on insights from the field work.
Myself and Luis Medeiros moderated a discussion on Clubhouse around the topic of Problem Framing and Reframing, with useful tips on how to write better problem statements, how to ensure you’re solving the right problems, and raise the awareness of decision biases.
A clear and meaningful vision of the future to which a business is aspiring will help guides actions and decisions. In this chat on Clubhouse, Jonathan Sun and I talked about The Importance of Vision for Product Design, and discussed how to facilitate discussions around creating experience Vision.
If you’ve ever worked with teams trying to solve complex problems, at some point in your career seen them jump too quickly into solutions, seen decisions being made only on assumptions (that ended up being wrong), or not being clear what problem they were trying to solve in the first place
In this session at UX India 2021, we dive on Problem Framing and Reframing, with useful tips to:
- Ensure you’re solving the right problems.
- Raise the awareness around decision biases that prevent us from digging deeper.
- Look outside the frame before considering the details.
- Use lateral thinking to disrupt stagnant thought sequences.
- Challenge you to reframe problems
Designing Interactions / Experiences: Reflection in ActionItamar Medeiros
This is the explanation of the Reflection-in-Action component of the completion criteria of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp.
SDNC13 -Day2- Methods of Design Synthesis: Learn to Synthesise Research into ...Service Design Network
Methods of Design Synthesis: Learn to Synthesise Research into Meaningful Insights (workshop) by Jon Kolko - Austin Centre For Design
User-centered design research activities produce an enormous quantity of raw data, which must be systematically and rigorously synthesised in order to extract meaning and derive insight. Design synthesis methods help designers identify new service innovations. These methods can be taught, and when selectively applied, visual, diagrammatic synthesis techniques can be completed relatively quickly. This workshop will introduce various methods of synthesis as ways to translate service research into meaningful insights and provocative new design ideas. Workshop participants will learn how to manage the complexity of gathered data, and through hands-on exercises, participants will apply various synthesis methods to extract hidden meaning from research data.
The document discusses the changing role of design and designers. Traditionally, design was used as a way to differentiate products in a competitive market with similar specifications. However, design is now taking on a more strategic role, with designers working across disciplines like business, technology, and marketing. Designers are shifting from just creating product forms to being strategists, catalysts, and facilitators who help orchestrate innovation across an organization.
The document describes a Crisis Response Design Camp organized by Jonas Landgren. The objectives of the camp are to explore crisis response from a design perspective through field work and design projects. It introduces human-centered design (HCD) as a framework using the three phases of Hear, Create and Deliver. The camp activities include a field expedition to interview people in Tilburg about crisis preparedness and response, followed by an idea playground session to develop design opportunities and ideas based on insights from the field work.
Myself and Luis Medeiros moderated a discussion on Clubhouse around the topic of Problem Framing and Reframing, with useful tips on how to write better problem statements, how to ensure you’re solving the right problems, and raise the awareness of decision biases.
A clear and meaningful vision of the future to which a business is aspiring will help guides actions and decisions. In this chat on Clubhouse, Jonathan Sun and I talked about The Importance of Vision for Product Design, and discussed how to facilitate discussions around creating experience Vision.
If you’ve ever worked with teams trying to solve complex problems, at some point in your career seen them jump too quickly into solutions, seen decisions being made only on assumptions (that ended up being wrong), or not being clear what problem they were trying to solve in the first place
In this session at UX India 2021, we dive on Problem Framing and Reframing, with useful tips to:
- Ensure you’re solving the right problems.
- Raise the awareness around decision biases that prevent us from digging deeper.
- Look outside the frame before considering the details.
- Use lateral thinking to disrupt stagnant thought sequences.
- Challenge you to reframe problems
Designing Interactions / Experiences: Reflection in ActionItamar Medeiros
This is the explanation of the Reflection-in-Action component of the completion criteria of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp.
SDNC13 -Day2- Methods of Design Synthesis: Learn to Synthesise Research into ...Service Design Network
Methods of Design Synthesis: Learn to Synthesise Research into Meaningful Insights (workshop) by Jon Kolko - Austin Centre For Design
User-centered design research activities produce an enormous quantity of raw data, which must be systematically and rigorously synthesised in order to extract meaning and derive insight. Design synthesis methods help designers identify new service innovations. These methods can be taught, and when selectively applied, visual, diagrammatic synthesis techniques can be completed relatively quickly. This workshop will introduce various methods of synthesis as ways to translate service research into meaningful insights and provocative new design ideas. Workshop participants will learn how to manage the complexity of gathered data, and through hands-on exercises, participants will apply various synthesis methods to extract hidden meaning from research data.
The document discusses the changing role of design and designers. Traditionally, design was used as a way to differentiate products in a competitive market with similar specifications. However, design is now taking on a more strategic role, with designers working across disciplines like business, technology, and marketing. Designers are shifting from just creating product forms to being strategists, catalysts, and facilitators who help orchestrate innovation across an organization.
For a Knowledge Management Round Table, Melbourne. An exploration workshop into using design thinking to support workplace change coupled with digital technologies.
Redesigning the Table: The Case For Organizational DesignAdam Connor
As design talent becomes more sought after and designers achieve higher levels of leadership in organizations, it's becoming more and more apparent that having design talent does not ensure design success. An organization's culture - its shared beliefs and behaviors - have a tremendous effect on how that company utilizes and capitalizes on design talent. If we want our organizations to make the most of not only designers, but the creative talent and innovative ideas of all and any of it's people, then we must make a focused effort to change our organizations culture and the various aspects and facets of an organization in which culture manifests. This is Organizational Design, a practice focused on optimizing the structures of an organization to achieve a desired outcome.
Highlights from Just Enough Research by Erika Hall - User Experience Abu Dhab...Jonathan Steingiesser
The User Experience (UX) Abu Dhabi Meetup is a monthly gathering for UX practioners, UX fanatics and anyone curious about User Experience Design. All are welcome! UX Abu Dhabi is sponsored by UX UAE which looks to grow User Experience awareness and practice in the UAE and MENA.
This presentation was created for the October 2014 meetup and has highlights from the book Just Enough Research by Erika Hall .
This is the 5th (fifth) lecture of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp. In this presentation we discuss the different design artifacts typically produced during the ideation stage
This document provides a research guide for organizations working with vulnerable populations like patients, abuse/disaster survivors, and the homeless. It outlines user research techniques including empathizing with users by conducting interviews using open-ended questions to understand needs, wants, and limitations. Specific techniques discussed are building rapport, visual system mapping to understand current systems, asking for advice instead of critique, propositional prototyping to start discussions, and finding additional interviewees through community connections.
Embrace People Experience for good: Design Thinking In House. Straddle qualitative and quantitative thinking is incredibly valuable for the future of an organization. Digital Era beyond Technologizing us is Humanizing us
Service Design Conference - Side Effects WorkshopFUNKY PROJECTS
The document discusses how services can have long term effects on people's behaviors and decisions. It notes that experiences like exhibitions and conferences can significantly impact people in ways that extend beyond immediate feedback or evaluations. The challenge presented is how to better measure and expand the long term influence of services, providing the example of designing ways for conferences to play an ongoing role in attendees' professional and personal lives in the months following the event. Critical design and research approaches are referenced as ways to potentially address this challenge.
Design thinking a more insightful approach to problem-solvingrobgirvan
This document provides an overview of design thinking and its value as an approach to problem solving. It discusses what design thinking is, the key phases of the design thinking process which include exploring the problem space and solution space through divergence and convergence. The value of design thinking is that it helps create new user experiences for products, services, and policies by considering business viability, customer desirability, and technological feasibility. Sample design challenges and an agenda for a design thinking workshop are also presented.
I gave a talk on the role of Design Thinking to leaders in the financial industry. The focus was on user centric thinking to innovate financial products and digital services. (all case material is removed)
This document discusses learning organizations and problem framing. It defines a learning organization as one where people continually expand their capacity to learn and improve. It emphasizes the importance of continuous improvement and identifies obstacles like silo thinking. The document then introduces the 4W problem canvas framework to help frame problems well by exploring who has the problem, what the problem is, why it matters, and where it occurs. It provides examples of questions to ask within each area. The goal is to develop a clear problem statement that reveals the key issues and is relevant to the customer experience.
Design thinking is a powerful way to sift through hundreds of ideas in a short period of time.
When applied to social impact, nonprofits can gain the ability of clarity and focus that can be applied to marketing strategies, brand advertising campaigns, and donor engagement.
Special thanks to the AIGA Orlando chapter for allowing me the opportunity to facilitate this design thinking workshop with such an amazing group of individuals.
Design Thinking: Finding Problems Worth Solving In HealthAdam Connor
Ideas for new devices and services can come from anywhere. But great ideas come from aligning solutions with real value and desirability for people. Design thinking provides a set of principles and structure that can act as scaffolding for teams to find and understand challenges and opportunities to focus on fan find solutions for.
The document discusses problem solving and decision making. It provides objectives for a program aimed at teaching skills like active listening, defining problems, considering different decision models, and utilizing creativity. Quotes are presented on imagination and originality. Definitions of problem solving, decision making, and critical thinking are given. The document asks readers to define problem solving and decision making in one sentence each and discusses teaching problem solving skills and the processes involved.
Presenter: Hira Javed, Service Design Lead, Canadian Broadcasting Corporation
Solving meaningful problems requires collaboration across multiple disciplines. Adaptive and learning oriented organizations actively work towards breaking down silos, in order to enable a culture of collaboration. Their nimbleness becomes their super power when it comes to creating exceptional user experiences. Achieving true collaboration though, is hard work. The journey towards it is akin to therapy for the organization. It requires deep reflection, courage to accept challenges, commitment to work on them, and most of all, embracing vulnerability.
This talk will focus on how service blueprinting can be used a therapeutic tool to kick-start these conversations, and help an organization reflect, learn and grow.
This is the 3rd (third) lecture of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp. In it we discuss the general mechanics of Interpreting the data collected during Contextual Inquiry interviews
Design-Thinking for Applications Development and Knowledge Management
Legal Tech Meets Human-Centered Design
Lee-Sean Huang and V. Mary Abraham
August 2016
When UX strategy drives innovation, the end result is more than technical capability and beautiful interfaces: it is an experience differentiated by helping people surpass their goals and exceeding their expectations while delivering engaging, motivating, enjoyable, and memorable experiences. How can we plan and work toward new products and services while keeping the user in mind? How can we adopt and implement UX strategy? And, most importantly, how can we change the way we identify and pursue new opportunities so that we are leading the pack rather than chasing the competition? Take UX out of the design studio and include it in strategic research and planning to drive innovation in your business.
This document provides an overview of design thinking and the design thinking process. It discusses the following key points in 3 sentences:
1) Design thinking is an approach to solving problems by understanding user needs through contact, observation and empathy in order to design solutions that fit within their environment, as opposed to jumping straight to solutions or focusing on technology.
2) The design thinking process involves understanding needs, observing users, synthesizing insights, ideating solutions, prototyping ideas, and iterating based on user feedback to revisit assumptions and sometimes go back to earlier steps in the process.
3) An example of applying design thinking at a startup is described where user interviews and observations were conducted with teenagers to understand their communication
Learning in 3D: rules from the revolutionariesRon Dvir
The document summarizes insights from 4 pioneers in 3D learning on implementing 3D learning effectively. It discusses overcoming objections, establishing early adoption, securing sponsorship, demonstrating value, crossing adoption gaps, and achieving mainstream use. Key advice includes focusing projects, managing expectations, integrating technologies simply, and avoiding solutions requiring high performance machines.
Entrepreneurship guest lecture TIlburg University handoutGustaaf Vocking
This document provides a summary of Gustaaf Vocking and his background and expertise in management coaching, consulting, and training. It also shares insights on business ideas, the truth about what customers want when making purchases, and strategies for developing new business concepts and value propositions. The document is authored by Gustaaf Vocking and contains his contact information.
For a Knowledge Management Round Table, Melbourne. An exploration workshop into using design thinking to support workplace change coupled with digital technologies.
Redesigning the Table: The Case For Organizational DesignAdam Connor
As design talent becomes more sought after and designers achieve higher levels of leadership in organizations, it's becoming more and more apparent that having design talent does not ensure design success. An organization's culture - its shared beliefs and behaviors - have a tremendous effect on how that company utilizes and capitalizes on design talent. If we want our organizations to make the most of not only designers, but the creative talent and innovative ideas of all and any of it's people, then we must make a focused effort to change our organizations culture and the various aspects and facets of an organization in which culture manifests. This is Organizational Design, a practice focused on optimizing the structures of an organization to achieve a desired outcome.
Highlights from Just Enough Research by Erika Hall - User Experience Abu Dhab...Jonathan Steingiesser
The User Experience (UX) Abu Dhabi Meetup is a monthly gathering for UX practioners, UX fanatics and anyone curious about User Experience Design. All are welcome! UX Abu Dhabi is sponsored by UX UAE which looks to grow User Experience awareness and practice in the UAE and MENA.
This presentation was created for the October 2014 meetup and has highlights from the book Just Enough Research by Erika Hall .
This is the 5th (fifth) lecture of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp. In this presentation we discuss the different design artifacts typically produced during the ideation stage
This document provides a research guide for organizations working with vulnerable populations like patients, abuse/disaster survivors, and the homeless. It outlines user research techniques including empathizing with users by conducting interviews using open-ended questions to understand needs, wants, and limitations. Specific techniques discussed are building rapport, visual system mapping to understand current systems, asking for advice instead of critique, propositional prototyping to start discussions, and finding additional interviewees through community connections.
Embrace People Experience for good: Design Thinking In House. Straddle qualitative and quantitative thinking is incredibly valuable for the future of an organization. Digital Era beyond Technologizing us is Humanizing us
Service Design Conference - Side Effects WorkshopFUNKY PROJECTS
The document discusses how services can have long term effects on people's behaviors and decisions. It notes that experiences like exhibitions and conferences can significantly impact people in ways that extend beyond immediate feedback or evaluations. The challenge presented is how to better measure and expand the long term influence of services, providing the example of designing ways for conferences to play an ongoing role in attendees' professional and personal lives in the months following the event. Critical design and research approaches are referenced as ways to potentially address this challenge.
Design thinking a more insightful approach to problem-solvingrobgirvan
This document provides an overview of design thinking and its value as an approach to problem solving. It discusses what design thinking is, the key phases of the design thinking process which include exploring the problem space and solution space through divergence and convergence. The value of design thinking is that it helps create new user experiences for products, services, and policies by considering business viability, customer desirability, and technological feasibility. Sample design challenges and an agenda for a design thinking workshop are also presented.
I gave a talk on the role of Design Thinking to leaders in the financial industry. The focus was on user centric thinking to innovate financial products and digital services. (all case material is removed)
This document discusses learning organizations and problem framing. It defines a learning organization as one where people continually expand their capacity to learn and improve. It emphasizes the importance of continuous improvement and identifies obstacles like silo thinking. The document then introduces the 4W problem canvas framework to help frame problems well by exploring who has the problem, what the problem is, why it matters, and where it occurs. It provides examples of questions to ask within each area. The goal is to develop a clear problem statement that reveals the key issues and is relevant to the customer experience.
Design thinking is a powerful way to sift through hundreds of ideas in a short period of time.
When applied to social impact, nonprofits can gain the ability of clarity and focus that can be applied to marketing strategies, brand advertising campaigns, and donor engagement.
Special thanks to the AIGA Orlando chapter for allowing me the opportunity to facilitate this design thinking workshop with such an amazing group of individuals.
Design Thinking: Finding Problems Worth Solving In HealthAdam Connor
Ideas for new devices and services can come from anywhere. But great ideas come from aligning solutions with real value and desirability for people. Design thinking provides a set of principles and structure that can act as scaffolding for teams to find and understand challenges and opportunities to focus on fan find solutions for.
The document discusses problem solving and decision making. It provides objectives for a program aimed at teaching skills like active listening, defining problems, considering different decision models, and utilizing creativity. Quotes are presented on imagination and originality. Definitions of problem solving, decision making, and critical thinking are given. The document asks readers to define problem solving and decision making in one sentence each and discusses teaching problem solving skills and the processes involved.
Presenter: Hira Javed, Service Design Lead, Canadian Broadcasting Corporation
Solving meaningful problems requires collaboration across multiple disciplines. Adaptive and learning oriented organizations actively work towards breaking down silos, in order to enable a culture of collaboration. Their nimbleness becomes their super power when it comes to creating exceptional user experiences. Achieving true collaboration though, is hard work. The journey towards it is akin to therapy for the organization. It requires deep reflection, courage to accept challenges, commitment to work on them, and most of all, embracing vulnerability.
This talk will focus on how service blueprinting can be used a therapeutic tool to kick-start these conversations, and help an organization reflect, learn and grow.
This is the 3rd (third) lecture of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp. In it we discuss the general mechanics of Interpreting the data collected during Contextual Inquiry interviews
Design-Thinking for Applications Development and Knowledge Management
Legal Tech Meets Human-Centered Design
Lee-Sean Huang and V. Mary Abraham
August 2016
When UX strategy drives innovation, the end result is more than technical capability and beautiful interfaces: it is an experience differentiated by helping people surpass their goals and exceeding their expectations while delivering engaging, motivating, enjoyable, and memorable experiences. How can we plan and work toward new products and services while keeping the user in mind? How can we adopt and implement UX strategy? And, most importantly, how can we change the way we identify and pursue new opportunities so that we are leading the pack rather than chasing the competition? Take UX out of the design studio and include it in strategic research and planning to drive innovation in your business.
This document provides an overview of design thinking and the design thinking process. It discusses the following key points in 3 sentences:
1) Design thinking is an approach to solving problems by understanding user needs through contact, observation and empathy in order to design solutions that fit within their environment, as opposed to jumping straight to solutions or focusing on technology.
2) The design thinking process involves understanding needs, observing users, synthesizing insights, ideating solutions, prototyping ideas, and iterating based on user feedback to revisit assumptions and sometimes go back to earlier steps in the process.
3) An example of applying design thinking at a startup is described where user interviews and observations were conducted with teenagers to understand their communication
Learning in 3D: rules from the revolutionariesRon Dvir
The document summarizes insights from 4 pioneers in 3D learning on implementing 3D learning effectively. It discusses overcoming objections, establishing early adoption, securing sponsorship, demonstrating value, crossing adoption gaps, and achieving mainstream use. Key advice includes focusing projects, managing expectations, integrating technologies simply, and avoiding solutions requiring high performance machines.
Entrepreneurship guest lecture TIlburg University handoutGustaaf Vocking
This document provides a summary of Gustaaf Vocking and his background and expertise in management coaching, consulting, and training. It also shares insights on business ideas, the truth about what customers want when making purchases, and strategies for developing new business concepts and value propositions. The document is authored by Gustaaf Vocking and contains his contact information.
Camden Council (Design Group Project) DropboxSeb Sear
The document discusses the design process for developing a solution to engage the local community in Camden in discussions about changes to the built environment. It goes through the four phases of the design process: discover, define, develop, and deliver. In the discover phase, the team interviewed local residents to develop personas and understand their experiences. In the define phase, the team identified small business owners as their target group and used co-design methods to reframe their understanding and develop initial concepts. In the develop phase, the concepts were prototyped through low-fidelity versions to get feedback from users.
The document discusses new imperatives for modern businesses to thrive in today's changing environment. It emphasizes the need to (1) question core assumptions through customer development, (2) focus on intrinsic motivation through autonomy, mastery and purpose to drive creativity, and (3) embrace agility through small, autonomous teams and frequent learning and adaptation. Examples are provided of companies like Google that foster creativity through initiatives like 20% time, and GitHub that thrived through a focus on customers, agility and small, distributed teams.
2022-10-25 Smidig Meetup - from Silos to System.pdfSmidigkonferansen
FROM SILOS TO SYSTEM: BUILDING AND MANAGING ORGANIZATIONS AS SYNCHRONISED NETWORKS FOR THE AGE OF COMPLEXITY
Dr. Domenico Lepore will talk about shifting organizations from silos to systems that are fit for the age of complexity.
Design has evolved from being applied primarily to physical objects to more complex domains like user experiences, corporate strategies, and systems. As designs have increased in complexity, gaining acceptance from stakeholders has become a greater challenge. To address this, the introduction or "intervention" of a new design can be treated as its own design problem through an iterative process involving users. This approach helped an organization in Peru successfully introduce innovations like a new school system and programs to develop local suppliers. By carefully designing interventions, complex new designs are more likely to be adopted.
This document is a project report submitted by a group of students for their Design Engineering course. It includes sections typical of an engineering project report such as an introduction describing the team and project topic, research conducted including empathy mapping and problem definition, ideation canvases showing potential solutions, and a product development canvas outlining the proposed product. The report was submitted to fulfill the requirements for the subject of Design Engineering at the affiliated institute.
This document discusses a system for navigating design-by-committee projects. It provides a 6 step process: 1) Identify the committee's objective. 2) Identify the fundamental function. 3) Identify current challenges. 4) Brainstorm solutions. 5) Select optimal solutions. 6) Evaluate solutions through the design process. Best meeting practices are also outlined, including having an agenda, introductions, check-ins, and check-outs. The document is authored by experience designer GK Rowe, who works to infuse creative solutions and experience design into business.
This document outlines the development of an experimental enterprise called FoodLoop that tackles the urban food waste problem. The enterprise aims to get every housing estate in Britain composting food waste on site and using the compost to grow fruits and vegetables. It discusses the food waste problem, stakeholders involved, the service and system designed including food waste collection, composting, and growing food. It provides examples of other social enterprises and encourages participants to create their own enterprise idea that connects issues and fits their skills. The document promotes an approach of zooming in and out between specific problems and the bigger picture to develop solutions.
Leveraging Diversity to Find What Works and Amplify Mike Cardus
Academic & pragmatic ways to gather a wide variety of ideas, then create ways to implement the ideas. They are trying to shift the default mode of problem solving away from people who are senior or tenured within the organization.
This document is an introduction of the design thinking and emergency management partnership shared originally with Field Innovation Team during the summer of 2014.
Douglas Land presents the concept of blameless system design, which aims to remove fear from system failures and improvements by assuming good faith, conducting blameless post-mortems, promoting empathy, experimentation, honesty, and communication. The goal is to change an organization's culture away from retribution by encouraging openness, risk-taking, and shared learning from failures and successes. However, changing culture is challenging work that requires buy-in from leadership and a willingness to accept uncertainty.
SecondMuse tackles global issues using human-centered design, systems thinking, and collaboration. They understand issues' systemic causes and identify high-impact solutions through collective action and open innovation. This approach creates shared understanding, collaborative efforts, community engagement, and solutions from diverse sources. Their work includes platforms like LAUNCH and SpaceApps that engage thousands to address challenges in sustainability, space, and more.
What should be the role of design in working towards a more sustainable future?
Ben Reason, founding member of Livework expert in bringing a customer view to solve business challenges along with senior service designer Anna van der Togt expert in design for sustainable futures, hosted the workshop titles 'Design for Anthropocene' for Future London Academy's UX & product design week sharing Livework’s journey of better understanding design’s role & evolution in transitioning to a more sustainable future.
In this presentation discover:
-How we overcome consumers’ unwillingness/inability to pay more for a better product.
-Existential contemplations of “Can we ever truly move to a sustainable economy if companies are not willing to let go of profit?”
-Objects of redesign for sustainability.
-The product & UX design myths we need to bust.
-The characteristics of great digital products.
-Translating sustainability for our day-to-day work.
This document provides an overview of Patrick Trottier's work in emergent change, emergent organizations, and emergent organizational development. It is presented in 3 parts, with part 1 focusing on emergent change. Key points include: emergent change is the continuous formation of patterns that create real-time change; emergent change occurs differently in open versus closed systems; and emergent change, along with new technologies, allows for the creation of emergent organizations and new approaches to organizational development. The document introduces concepts to be further explored in the upcoming parts 2 and 3.
Optimize Customer Experiences with Design ThinkingJared Hill
If you are looking to generate engaging digital experiences but are unsure where to begin, leveraging the knowledge within your organization is a good starting point. However, information is typically dispersed across the company in silos. Different business units often have their own vernacular. Design thinking provides a common language. It’s a customer-centric approach to problem solving that is both creative and practical.
Industry leaders have been using design thinking methodology to work with cross-functional and multidisciplinary teams to create innovative customer journeys. Learn how in our recorded webinar, Optimize Customer Experiences with Design Thinking.
You will learn:
• Why leverage design thinking
• How to successfully lead a remote workshop
• How to document winning customer journeys
• How to map desired experiences in Signavio for builders
If you are looking to generate engaging digital experiences but are unsure where to begin, leveraging the knowledge within your organization is a good starting point. However, information is typically dispersed across the company in silos. Different business units often have their own vernacular. Design thinking provides a common language. It’s a customer-centric approach to problem solving that is both creative and practical.
Industry leaders have been using design thinking methodology to work with cross-functional and multidisciplinary teams to create innovative customer journeys. Learn how in our recorded webinar, Optimize Customer Experiences with Design Thinking.
You will learn:
• Why leverage design thinking
• How to successfully lead a remote workshop
• How to document winning customer journeys
• How to map desired experiences in Signavio for builders
Professor Victor Newman is an expert in innovation leadership and the process of transforming policy into practice. The document summarizes his background and experience working with businesses. It then outlines an agenda for workshops focused on moving education, government, and infrastructure policies into real-world implementation. The workshops will use frameworks like innovation, open source leadership, and social capital to address challenges in moving these policies from ideas to active programs and solutions.
Similar to Ask the right question - Problem Framing 2.0 (20)
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
International Upcycling Research Network advisory board meeting 4Kyungeun Sung
Slides used for the International Upcycling Research Network advisory board 4 (last one). The project is based at De Montfort University in Leicester, UK, and funded by the Arts and Humanities Research Council.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
PDF SubmissionDigital Marketing Institute in NoidaPoojaSaini954651
https://www.safalta.com/online-digital-marketing/advance-digital-marketing-training-in-noidaTop Digital Marketing Institute in Noida: Boost Your Career Fast
[3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.
Revolutionizing the Digital Landscape: Web Development Companies in Indiaamrsoftec1
Discover unparalleled creativity and technical prowess with India's leading web development companies. From custom solutions to e-commerce platforms, harness the expertise of skilled developers at competitive prices. Transform your digital presence, enhance the user experience, and propel your business to new heights with innovative solutions tailored to your needs, all from the heart of India's tech industry.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Fonts play a crucial role in both User Interface (UI) and User Experience (UX) design. They affect readability, accessibility, aesthetics, and overall user perception.
1. Ask the right question
Problem Framing 2.0
A Virtual Class by
Roman Schoeneboom
Welcome.
2. Today’s agenda
TODAY WE ARE COVERING
× The world in transition
× The importance of framing
× Ideal vs. realistic framing processes
× Shifting the perspective
× 3 case studies
× Problem framing exercise
× Reflection
× Wrap-up and thank you
4. The world in transition: Living in a complex world
We are living in a complex world
Your mailbox
is full.
Unread
magazines
and books are
piling up.
30k photos
on your smart
phone are
waiting to be
sorted.
We are in the age of the customer
× A focus on customer experience is the
competitive advantage on the market
× Forrester research reveals that one needs
12 positive experiences to get rid off
1 negative one
5. The world in transition: Old management vs. new management
The old management mindset no longer works
Process optimization
Waterfall method
Control & predictability
Managing siloes
People at heart
Agility and complexity
Uncertainty
Culture of collaboration
8. The importance of framing
Understanding context of people
Includes anyone
who creates or
uses the service,
as well as
individuals who
may be indirectly
affected by the
service.
Employees
Customers
Partners
9. The importance of framing
Understanding context of props
Refers to the
physical or digital
artifacts (including
products) that are
needed to perform
the service
successfully.
Physical space, i.e. storefront
Digital environment, i.e. app
Objects and collateral
Physical products
10. The importance of framing
Understanding context of processes
Are any workflows,
procedures, or
rituals performed
by either the
employee or the
user throughout a
service.
Withdrawing money (ATM)
Getting an issue resolved
Interviewing a new employee
Sharing a file
11. The importance of framing
Understanding the context
Frontstage
Describes
everything the
audience can
see (in front of
the curtain): the
actors, costumes,
orchestra, set, etc.
Channels
Products
Touchpoints
Interfaces
12. The importance of framing
Understanding the context
Backstage
Describes a whole
ecosystem behind
the curtain: the
director, stage
hands, lightning
coordinators, set
designers, etc.
Policies
Technology
Infrastructures
Systems
15. Framing a problem to find the right solution
A problem framing process which is more likely
A GIVEN CAUSE,
ISSUE, OR
ASSUMPTION
EXPANDING
THE PROBLEM
SPACE
PRIORITIZE
AND SHARPEN
DEFINE A NEW
KEY PROBLEM
IMAGINE
16. The importance of framing
Problem framing in the design process
Empathize Define Ideate Prototype Test
× Framing sits within the first 2 steps of a design process
Prototyping
Solution validation
Framing
Problem validation
Research
Who What Why Where
× Who actually
has this
problem?
× What is the
nature of the
problem?
× What's the
impact on the
customer?
× Where does this
problem arise?
17. The importance of framing
Problem framing in the design process
Empathize Define Ideate Prototype Test
× Framing sits within the first 2 steps of a design process
Prototyping
Solution validation
Framing
Problem validation
Research
Defining
a point of
view
I have met ...
(a person)
I was surprised
to learn ...
It would be
innovative to ...
19. × The framing exercise reflects
an realistic problem framing
process
× Trust the process and do it
step by step
Problem framing exercise
Problem framing in 5 steps
We are going to work through this template
A GIVEN CAUSE,
ISSUE, OR
ASSUMPTION
EXPANDING THE
PROBLEM SPACE
PRIORITIZE AND
SHARPEN
DEFINE A NEW KEY
PROBLEM
20. Virtual Class
Ask the right question
Problem Framing 2.0
Roman Schoeneboom
Thank you.