If you’ve ever worked with teams trying to solve complex problems, at some point in your career seen them jump too quickly into solutions, seen decisions being made only on assumptions (that ended up being wrong), or not being clear what problem they were trying to solve in the first place
In this session at UX India 2021, we dive on Problem Framing and Reframing, with useful tips to:
- Ensure you’re solving the right problems.
- Raise the awareness around decision biases that prevent us from digging deeper.
- Look outside the frame before considering the details.
- Use lateral thinking to disrupt stagnant thought sequences.
- Challenge you to reframe problems
Presenter: Hira Javed, Service Design Lead, Canadian Broadcasting Corporation
Solving meaningful problems requires collaboration across multiple disciplines. Adaptive and learning oriented organizations actively work towards breaking down silos, in order to enable a culture of collaboration. Their nimbleness becomes their super power when it comes to creating exceptional user experiences. Achieving true collaboration though, is hard work. The journey towards it is akin to therapy for the organization. It requires deep reflection, courage to accept challenges, commitment to work on them, and most of all, embracing vulnerability.
This talk will focus on how service blueprinting can be used a therapeutic tool to kick-start these conversations, and help an organization reflect, learn and grow.
Troubleshooting Yer Busted-Ass Design ProcessDan Willis
This talk presents five specific, actionable tactics to shore up design processes ravaged by the vagaries of your organization. You will gain the tools necessary for managing problematic stakeholders; analyzing your organization’s design tolerance; and defining problems in ways that design can successfully address.
Redesigning the Table: The Case For Organizational DesignAdam Connor
As design talent becomes more sought after and designers achieve higher levels of leadership in organizations, it's becoming more and more apparent that having design talent does not ensure design success. An organization's culture - its shared beliefs and behaviors - have a tremendous effect on how that company utilizes and capitalizes on design talent. If we want our organizations to make the most of not only designers, but the creative talent and innovative ideas of all and any of it's people, then we must make a focused effort to change our organizations culture and the various aspects and facets of an organization in which culture manifests. This is Organizational Design, a practice focused on optimizing the structures of an organization to achieve a desired outcome.
This is the 5th (fifth) lecture of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp. In this presentation we discuss the different design artifacts typically produced during the ideation stage
Cheryl Couris (Speaker) Senior UX Design Manager, Cisco
In this session, Cheryl will share insights into unlocking the secret to strong personal brands that help UX'ers carve niches for themselves and stand out from the pack. In today's market, the UX of You needs to be well defined and curated in a way to let your superpowers shine. You'll walk away with practical and tactical tips on how to craft your personal brand and catch the eyes of hiring managers across the industry.
If you’ve ever worked with teams trying to solve complex problems, at some point in your career seen them jump too quickly into solutions, seen decisions being made only on assumptions (that ended up being wrong), or not being clear what problem they were trying to solve in the first place
In this session at UX India 2021, we dive on Problem Framing and Reframing, with useful tips to:
- Ensure you’re solving the right problems.
- Raise the awareness around decision biases that prevent us from digging deeper.
- Look outside the frame before considering the details.
- Use lateral thinking to disrupt stagnant thought sequences.
- Challenge you to reframe problems
Presenter: Hira Javed, Service Design Lead, Canadian Broadcasting Corporation
Solving meaningful problems requires collaboration across multiple disciplines. Adaptive and learning oriented organizations actively work towards breaking down silos, in order to enable a culture of collaboration. Their nimbleness becomes their super power when it comes to creating exceptional user experiences. Achieving true collaboration though, is hard work. The journey towards it is akin to therapy for the organization. It requires deep reflection, courage to accept challenges, commitment to work on them, and most of all, embracing vulnerability.
This talk will focus on how service blueprinting can be used a therapeutic tool to kick-start these conversations, and help an organization reflect, learn and grow.
Troubleshooting Yer Busted-Ass Design ProcessDan Willis
This talk presents five specific, actionable tactics to shore up design processes ravaged by the vagaries of your organization. You will gain the tools necessary for managing problematic stakeholders; analyzing your organization’s design tolerance; and defining problems in ways that design can successfully address.
Redesigning the Table: The Case For Organizational DesignAdam Connor
As design talent becomes more sought after and designers achieve higher levels of leadership in organizations, it's becoming more and more apparent that having design talent does not ensure design success. An organization's culture - its shared beliefs and behaviors - have a tremendous effect on how that company utilizes and capitalizes on design talent. If we want our organizations to make the most of not only designers, but the creative talent and innovative ideas of all and any of it's people, then we must make a focused effort to change our organizations culture and the various aspects and facets of an organization in which culture manifests. This is Organizational Design, a practice focused on optimizing the structures of an organization to achieve a desired outcome.
This is the 5th (fifth) lecture of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp. In this presentation we discuss the different design artifacts typically produced during the ideation stage
Cheryl Couris (Speaker) Senior UX Design Manager, Cisco
In this session, Cheryl will share insights into unlocking the secret to strong personal brands that help UX'ers carve niches for themselves and stand out from the pack. In today's market, the UX of You needs to be well defined and curated in a way to let your superpowers shine. You'll walk away with practical and tactical tips on how to craft your personal brand and catch the eyes of hiring managers across the industry.
Designing Interactions / Experiences: Reflection in ActionItamar Medeiros
This is the explanation of the Reflection-in-Action component of the completion criteria of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp.
Participatory Design Workshop at the UX Strategies Summit 2015Katie McCurdy
Susan Dybbs and Katie McCurdy co-led a workshop to help attendees at the UX Strategies Summit learn about Participatory Design. We led the group through exercises intended to help them understand what it is like to be a participant in a participatory design session, and then we helped them understand what went into that exercise and how to plan their own session. I've captured resources about participatory design, for anyone who is interested, here: http://katiemccurdy.com/participatory-design/
When UX strategy drives innovation, the end result is more than technical capability and beautiful interfaces: it is an experience differentiated by helping people surpass their goals and exceeding their expectations while delivering engaging, motivating, enjoyable, and memorable experiences. How can we plan and work toward new products and services while keeping the user in mind? How can we adopt and implement UX strategy? And, most importantly, how can we change the way we identify and pursue new opportunities so that we are leading the pack rather than chasing the competition? Take UX out of the design studio and include it in strategic research and planning to drive innovation in your business.
This is the 3rd (third) lecture of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp. In it we discuss the general mechanics of Interpreting the data collected during Contextual Inquiry interviews
Design Thinking + Agile UX + Agile Development Chris Becker
A Learning Lunch Lecture overviewing the Design Thinking process and how it aligns with Agile Development. A short review of the design process and how UX and Agile work great together.
Designing Interactions / Experiences: Reflection in ActionItamar Medeiros
This is the explanation of the Reflection-in-Action component of the completion criteria of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp.
Participatory Design Workshop at the UX Strategies Summit 2015Katie McCurdy
Susan Dybbs and Katie McCurdy co-led a workshop to help attendees at the UX Strategies Summit learn about Participatory Design. We led the group through exercises intended to help them understand what it is like to be a participant in a participatory design session, and then we helped them understand what went into that exercise and how to plan their own session. I've captured resources about participatory design, for anyone who is interested, here: http://katiemccurdy.com/participatory-design/
When UX strategy drives innovation, the end result is more than technical capability and beautiful interfaces: it is an experience differentiated by helping people surpass their goals and exceeding their expectations while delivering engaging, motivating, enjoyable, and memorable experiences. How can we plan and work toward new products and services while keeping the user in mind? How can we adopt and implement UX strategy? And, most importantly, how can we change the way we identify and pursue new opportunities so that we are leading the pack rather than chasing the competition? Take UX out of the design studio and include it in strategic research and planning to drive innovation in your business.
This is the 3rd (third) lecture of the "Designing Interactions / Experiences" module I’m teaching at Köln International School of Design of the Cologne University of Applied Sciences, which I’m honored to give by invitation of Professor Philipp Heidkamp. In it we discuss the general mechanics of Interpreting the data collected during Contextual Inquiry interviews
Design Thinking + Agile UX + Agile Development Chris Becker
A Learning Lunch Lecture overviewing the Design Thinking process and how it aligns with Agile Development. A short review of the design process and how UX and Agile work great together.
FUNKY PROJECTS - HORIZONTAL, VERTICAL VS. WEB2.0 AND RANKSFUNKY PROJECTS
Slide show of the presentation given by Asier Perez, Funky Projects' director, in Zurich January 23 2009 withing the program Multiplicity. The starting point is "Vertical & Horizontal Societies", topic between the collective and private interest, the corporate collective and terms of branding and public viewing.
Presentation done by Asier Perez, director of Funky Projects, at Service Design Conference 09 in Madeira 2009 Oct 26.
This presentation challenges the belief that a co-created project is brilliant because it is the result of many diverse voices and highlights that most co-creative practice flattens when reaching a general consensus.
Kaleidoscope Executive Design Director Chris Collins shares Meaningful Aesthetics: Our Ultimate Guide to Getting Comfortable with Uncomfortable Design Decisions
Equip yourself with tips and tools to make decisions that connect with users and ignite growth. Kaleidoscope Design Director Chris Collins shares best practices that will help you discover:
* A deeper understanding of aesthetics and why they matter
* How to embrace the design process to make exceptional design decisions
* Top methods for creating a user lens using Inspirational Design Targets (IDTs), Personas and more
* Actionable step-by-step tips to make informed decisions on behalf of users
These slides were part of a 30 minute presentation. The focus was on creating common (design thinking) ground between design, marketing and sales people inside a company.
These slides include a bit about me but mostly function as a backdrop I refer to during my oral presentation.
I do not read my slides :-)
Designing new online support services for woman that have experience violenc...Mariana Salgado
Designing new online support services for
woman that have experience violence or threat
of violence. This is the presentation for the day 1 of a one week workshop to design New Media concepts for the Third Sector. February 2015
Design Thinking Fundamentals - MIT ID InnovationPankaj Deshpande
Let's look at the design thinking fundamentals, that will help you gain clarity about multiple aspects, helping you facilitate more effective innovations.
For more details, visit : https://mitidinnovation.com/recreation/explaining-design-thinking-fundamentals/
Designing for complex business problems HelloMeets
This was discussed at a Product Design workshop conducted by HelloMeets at Pickyourtrail office in Chennai.
Speaker and presentation by:
- Bharghavi Kirubasankar, Senior Product Designer at Freshworks
- She started off as a graphic designer, moved into UI design and then transitioned to UX
- She has been working with Freshworks for more 3 years and take cares of the end to end feature releases, which also involves research and collaboration
-Previously worked at Cognizant Technology Solutions as - Associate-Projects & Programmer Analyst
The content of the presentation is around:
- Knowing complex problems & defining them
- Setting up a solution strategy
-Assessing business goals
-Defining success criteria
-Making design research happen
-Making sense of the data
- Running a design sprint
- Adopting Lean UX principles
For a Knowledge Management Round Table, Melbourne. An exploration workshop into using design thinking to support workplace change coupled with digital technologies.
Similar to Service Design Conference - Side Effects Workshop (20)
Las diapos que usé en la charla sobre Pla de Barris que organizó la Fundación Cirem en Vic el 6 de mayo de 2010.
Mucha incidencia en participación y la pobreza de la participación en democracia de representación, cruzado con la poca sostenibilidad de la política desde partidos.
Slides from the talk @ Inspired, organized by DottCornwall at Bedruthan Steps Hotel, Mawgan Porth, Newquay, 26th March 2010.
Is co-creation cutting innovation potential?
Is co-creation replacing what focus group use to be'
Is co-creation a simulacra of participation?
Can we innovate on how do we participate in society?
Charla de introducción a taller de experiencia creativa de Funky Projects en Braga (Portugal) para especialistas en patrimonio cultural del norte de Portugal.
Lecture in seminar conducted by Martin Hardie with the title "Before the Law, Language Property Community Sovereignty Law". Lots of stuff about identity and human relations and how they prevent individual rights and self expression and creativity in the Basque Country.
Esta es la presentación original de la propuesta de la Economía del Kalimotxo que se hizo de primeras a Innovandis y de ahí pasó a EDK… y no ha tenido mucha continuidad pero que ha resultado muy recurrente debido a su realidad.
6. Short term effects
Accessories for Lonely Men: collection of eight fictional products designed
to alleviate loneliness after the departure or loss of a woman. The objects
propose that most forms of human intimacy are crude enough in their
physicality that they can be replicated with electronic objects, and are
meant to question what we think we miss in a relationship; the individual or
the generic traces they leave behind.
7. CRITICAL DESIGN
Design uses speculative design proposals to challenge
narrow assumptions, preconceptions and givens about
the role products play in everyday life. It is more of an
attitude than anything else, a position rather than a
method.
What is it for?
Mainly to make us think. But also raising awareness,
exposing assumptions, provoking action, sparking
debate, even entertaining in an intellectual sort of way,
like literature or film.
One of critical Design's roles is to question the limited
range of emotional and psychological experiences
offered through designed products
Effects keep on over time
8. CRITICAL RESEARCH:
Types of design research:
pattern seeking: research try to understand
patterns and then design products
critical research: designers make artifacts
and place them in the world to create a
response
research on design: research about design to
understand its values, methods and
approaches
research through design: use methods from
design practice to explore multidimensional
or wicked problems
Jodi Forlizzi
Human-Computer Interaction Seminar (CS 547):
Spring 2010
Stanford University
Effects keep on over time
13. LEARNINGS
- There are services (conferences/exhibitions/courses) whose impact
is harder to measure: beyond people registration and evaluation
forms
- Turning “intangible effects” into tangible effects in the long term
can be designed (turning short term curiosity into long term
decisions).
CHALLENGE
How can we expand and measure the effects of a service
(conference like) in the long term?
14. Design Challenge
Challenge:
How can we expand and measure the effects of a service (conference like) in the
long term?
Outcome:
How To measure SDN effects ? How to
expand SDN influence?
Illustrate an image that represents the
answer.
Process:
These are the elements that will help
you to answer that question:
- Conference Expectations
- Short term effects
- How you imagine yourself in 6 months
- How this conference could play a role
in your professional / personal life in 6
months?
Example with MoMa: from Artistic curator -
towards Personal curator