This document is a resume for Arthur Miel Carek summarizing his qualifications and experience. He has over 20 years of experience in financial management, sales, administration, business development, and client relations. His most recent role was as a Regulatory/Compliance Specialist at Aon Risk Solutions where he reviewed insurance policies for regulatory compliance. Prior to that he held roles as a Surplus Lines Production Specialist and Realtor, demonstrating experience in insurance, real estate sales, and customer service. He is bilingual in Polish and English and has a variety of professional licenses and training.

1. A R T H U R M I E L C A R E K
6980 East Sahuaro Dr., Apt# 3022, Scottsdale, AZ 85254  847.668.7358  mielcar@me.com
QUALIFICATIONS PROFILE
Dynamic, highly organized, and customer-driven professional, with broad-based experience in financial management,
sales interface, administration, business development, and client relations. Interested to pursue an engaging position in
all fields of endeavor to proactively utilize skills and expertise honed through years of management experience.
Strong detail orientation with ability to multi-task and handle large work volumes under deadlines and with a focus on
quality. Bilingual in Polish and English.
 Proactive, hands-on leader and team builder with strong management skills with ability to work independently
and establish priorities; Strong planning, organization and time management skills.
 Outstanding people development skills, crucial in establishing relationships with customers and producing
win-win results between the company and its clients.
 Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development
CORE COMPETENCIES
Accounting and Finance
Training and Development
Core Business Processes
Strategic Planning and Analysis
Portfolio Management
Customer Service and Relations
General/Administrative Management
Regulatory Compliance and Standards
Rapid Conflict Resolution
Organizational Leadership and Team Building
PROFESSIONAL EXPERIENCE
REGULATORY/COMPLIANCE SPECIALIST II | Aon Risk Solutions, Lincolnshire, IL 2013–Present
Responsible for the accurate and timely reviewing and calculating surplus lines Tax and Fees on policies placed with non-admitted
insurance carriers.
 Review Policy Documentation to verify compliance with state guidelines.
 Determine if legally bound placement/review State White list for carrier.
 Determine correct producing and or marketing office for licenses.
 Create Allocation worksheet with applicable Surplus Lines Taxes after verifying premium.
 Demonstrate appropriate knowledge of state regulations, Aon systems and tools, customer service skills to
address internal and external inquiries.
 Create and transfer Processed Documentation service requests to CSU and ARS offices.
 Resolve Premium discrepancy issues.
 Support team members and assist when available.
 Accepts and implement feedback to improve performance.
 Provides input into the development of policies and procedures for the department by using highly specialized
knowledge of all aspects of the lending process
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2. A R T H U R M I E L C A R E K
6980 East Sahuaro Dr., Apt# 3022, Scottsdale, AZ 85254  847.668.7358  mielcar@me.com
SURPLUS LINES PRODUCTION SPECIALIST | Aon Risk Solutions, Glenview, IL 2012–2013
Carried out key tasks in organizing the initial Surplus Lines filing upon binding. Worked with colleagues from Aon Client
Services, Aon offices and State Regulatory agencies to gather required information or discuss discrepancies that require
resolution. In the first sixty days of my hire I worked on a large open payables project. I reconciled several years of open items
against state filing records and internal documentation. I was able to clear dozens of line items.
 Demonstrated appropriate procedure knowledge of state regulations and customer service skills to address all
internal and external inquiries
 Completed necessary paperwork required by state specific Departments of Insurance to process tax and fee
payments on a monthly/quarterly/annual basis.
 Reconciled open payables weekly and stayed current with all open tax issues/filings to ensure all items for
assigned states are resolved, filed and paid on a timely basis.
 Submitted paperwork/reports/payments to applicable regulatory agency for timely processing.
 Updated service requests and database records in timely manner.
 Handled semi-annual, annual, quarterly and monthly reports for several hundred licensees
(all due at different times).
 Reconciled against the state records and internal excel spreadsheets of activity.
 Cleared aged filings/open payables on a monthly basis.
REALTOR | Executive Home Realty, Chicago, IL 2004–2008
 Negotiated final sale price, date of possession and the appropriate lending institution for buyers.
 Answered questions by applying specialized knowledge of general lending principles.
 Delivered potentially adversarial responses and negative credit limit changes in approved loan terms to external
customers, agents and staff.
 Dealt personally with attorneys to create sales contracts.
 Reviewed options of borrower’s counsel relating to security interests, zoning and environmental concerns and
secured transactions issues.
 Responsible for making offers, closing deals and initiating resale activity.
EXCLUSIVE AGENT | American Family Insurance, Glenview, IL 2002–2004
Assumed full accountability in administering all aspects of sales, customer service, accounts receivable and accounts payable,
employee development, planning, budgeting, and forecasting initiatives.
 Managed existing book of clients in conjunction with Underwriting team, as well as assist in the sale and
implementation of new clients.
 Maintained and cultivated client relationships at all levels, seeking to understanding their human capital needs
and articulating American Family products, services and resources.
 Contributed strategic insights in proactively overseeing and operating the insurance agency.
 Specialized in Commercial Insurance Sales. Awarded for superior achievement in Business Insurance.
SALES MANAGER | Western-Southern Life Insurance Company, Des Plaines, IL 1998–2002
Managed a staff of 6 sales representatives. Ensured that employees are properly trained and following implemented processes.
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3. A R T H U R M I E L C A R E K
6980 East Sahuaro Dr., Apt# 3022, Scottsdale, AZ 85254  847.668.7358  mielcar@me.com
Quickly resolved customers’ most sensitive inquiries and complaints; presided over the monitoring and oversight of individual client
portfolio; and evaluated operational report and provided appropriate actions as necessary.
 Assisted Agents in the sales process with prospective clients.
 Took instrumental role in proficiently prospecting and developing new leads.
 Expertly provided investment services, including asset allocation, cash management, portfolio management, and
financial planning activities to individual and small businesses.
 Proactively advised clients and provided consistent client service, resolving day to day service issues.
 Prepared for and facilitated meetings with vendors to build strong relationships.
 Maintained effective and productive relationships with clients by assisting with inquiries.
 Handled marketing meetings with vendors to build strong relationships.
 Managed account servicing functions including miscellaneous office duties in support of account servicing.
EDUCATION
Art Institute of Wroclaw, Wroclaw, Poland
Zasadnicza Szkola Zawodowa NR. 3, IM. Wladyslawa Reymonta Legnica, Poland
PROFESSIONAL DEVELOPMENT
Property and Casualty License
Health/Accident and Life License
LUTC-201, LUTC-202, LUTC-203
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, and PowerPoint)
Aon Proprietary Software Systems
Internet Applications
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