This document provides a summary of Anongvadee Intanon's work experience and qualifications. It includes her educational background from 1984-1998, which consists of primary, secondary, and higher education certificates. Her work experience spans from 1998 to present and includes roles as a Training Manager, Assistant Training Manager, Kids Supervisor, Spa Receptionist, and Lobby Host/Waitress at several luxury hotels in Phuket, Thailand. The document also outlines her main duties and responsibilities in detail for each role. It lists references and provides her contact information at the end.

1. ANONGVADEE INTANON (KAOMUANG)
71/4 M. 5 Sri Soonthorn Thepkasattri Rd., Thalang
District Phuket 83110
Tel . 084-3094848 / 098-0170843 /
e-mail : anongvadee.1976@outlook.com076-273188
Education:
1984-1990 Primary School Vatprong-ngu School
1990-1992 Certificate of Secondary School Sribunphot Pittayakom School
1992-1998 Certificate of Higher School Phattalung Technical College
2008- Present Sukhothai Thammathirat Open University
(HR Management)
2016 Institute of Vocational Education, Southern Region 2
(Bachelor of Technology Program in Hotel and Hospitality)
Work Experience;
Training Manager
***** Dream Phuket Hotel & Spa (Pre-opening Team)
18 March 2015 to present
**** Novotel Phuket Karon Beach Resort & Spa (Pre-opening Team)
16 September 2014 – 17 March 2015

2. ***** Outrigger Laguna Phuket Resort and Villas
1 September 2012-15 September 2014
Main Duties and responsibilities
Financial Returns:
 Assist in the creation of and work within the established Human
Resources department budget.
 Mitigate financial risks associated with employee relations issues.
 Identify and analyses local compensation and benefits practices to
ensure financial competitiveness.
 To raise Purchasing Requisition for HR needed.
 To raise store requisition to accounting
 To handle and co-ordinate team member activities and local community
activities (organizes by LRH) including Photo/VDO shooting, if required.
 Distribute all memos and other information to relevant departments.
 To attend meeting and training as assigned.
 To assist and provide best communication / information services to all
departmental visitors.
 To assist and ensure new team member is well oriented, prepared and
well-equipped prior to start work.
 To assist and co-ordinate employee’s facilities are well-maintained e.g.
canteen, locker, team member etc.
 To assist and co-ordinate the hotel and team member activities e.g.
team member party, team member outing and sport activities.
 To fulfill and replace all HR positions when absent as assigned.
 To be response for monthly training report at the end of each month.
 To inventory, control in issuing the First Aid Box.
 To update team member notice board as well as controlling board using
with all concerned.

3.  Assist Assistant HR Manager in Co-
ordinate/Prepare/Communicate/Conduct and Follow up through all
Training Process & Programs.
 Ensure and maintain Training record, document and relevant data.
 Assist Assistant HR Manager in recruit, co-ordinate, and support and
monitor Student Trainees.
 Conduct meeting, workshop, internal training as assigned.
 Seek for professional and self-development, career path, on the job
learning opportunity and perform the best for contribution.
 To perform the other duties as assigned by Supervisors.
People:
 Create programs to foster teamwork and a positive work environment
for all team members (example: all team meetings, team member
recognition and celebration events, social committees, health fairs,
etc.).
 Educate and train leaders and employees on various topics, including
performance management processes, progressive disciplinary
processes, and related programs, to foster productivity and enhance
performance.
 Educate and train team members in compliance with
federal, state and local laws and safety regulations. Ensure
team member is properly trained and has the tools and
equipment to carry out job duties.
 Ensure team member is properly trained on systems, security
and cash handling procedures, and service and quality
standards.
Guest Experience:
 Develop creative ways to inspire and motivate team
members to provide guests with a unique experience.

4.  Analyses training needs, Recommend and implement guest service
strategies that engage colleagues to respond to changing guest
needs.
 Stay current on market trends and local changes that impact guest
satisfaction.
 Make time to interact with guests to solicit feedback and build
relationships to understand how team members can increase guest
satisfaction.
 Work with department managers to develop initiatives to achieve
service behavior standards and drive continuous improvement in the
guest experience.
Responsible Business:
 Develop awareness and reputation of the hotel and the brand in the
local community and promote team member involvement in local
community.
 Ensure compliance with relevant employment laws and hotel or
company policies and procedures.
 Research and investigate all workplace issues to discover facts,
identify potential risks to the hotel or company, and facilitate
resolution through your employee relations programs.
 Perform other duties as assigned. May also serve as manager on duty.
 Develop Self and Others… Continually work to develop own capabilities and
the
 Capabilities of others.
 Build Strong Relationships… Foster trust and cooperation among coworkers,
 customers, and suppliers; develop and sustain personal contact in order to
provide
 Mutual benefit.
 Influence Decisions and Actions… Persuade and enroll engage others in
making plans, reaching decisions, and taking action.
 Negotiation…Understand the cost/benefits of prospective business and
vendor contracts
and negotiates contracts, which result in mutually beneficial outcomes.
 Resort Positioning... Understand the strategic positioning of the resort and
how the products and services offered compare within the competitive
market for
targeted market segments.
 Budget Management… Skill in developing and adhering to department
budget.
 Performance Management, Supervisory… Demonstrate ability to relate to,
communicate with, and motivate employees to sustain high performance
and quality levels.

5.  Coaching… Develop and guide others in professional growth and
performance enhancement through assuring clarity of goals, employing
reflective listening skills, and facilitating the generation of options and
action planning.
 Focus On the Customer… Seek to understand the guest, internal and
external customer and meet and exceed the needs of both the customer
and company.
 Drive for Results… Work to achieve high levels of personal and
organizational performance in order to meet or exceed objectives.
 Think Critically… Take a well-ordered, logical approach to: identifying
resort, market or
 Inter-departmental issues; analyzing problems; organizing work; and
planning action.
 Think Strategically… Anticipate and take action to deal with problems.
 Drive for Change… Drive for improvement in all facets of organizational life.
 Foster Teamwork… Work well in a team environment and motivate teams to
sustain exceptional levels of performance.
 Communicate Effectively... Clarify and provide information so that
coworkers, customer and suppliers understand and can take action.
Accountability:
This is typically the only Human Resources professional in a small to medium-sized,
full-service hotel. Report to Director of Human Resources.
*****Indigo Pearl Hotel: October 16, 2006 – 31 August 2012
Position: Assistant Training Manager
- Assist in Managing and organizing all service training programs or skills
development projects to maintain or upgrade service levels.

6. - Work with Training Manager and Human Resource Department to plan, organize,
coordinate, execute, and evaluate all training and development projects.
- Evaluate all hotel’s practices and policies concerning personnel training, especially
in services, and recommend to Management, any feasible innovations or
revisions.
- Investigate training needs from each department, with especial attention to the
service staff.
- Assist staff in understanding standard performance and servicing.
- Develop training programs when required, to increase the skills of staff, and to
improve level of service; to coordinate with HODs on this matter to achieve
efficiency of training.
- Assist in implementing the training projects and procedures of personnel-in-
training, which may include advising, consulting with various department heads
and supervisors to exchange pertinent information.
- Research for new methods of training to keep staff service at optimum level;
Introduce or discuss with relevant HODs on matters pertaining to improving staff
quality.
- Prepare written procedures for management approval and publishes as directed.
- Help to coordinate and monitor each staff’s training or development programme
on a consistent basis.
- Help keep updated records of all personnel training, performance progress, and
types of training programs implemented or recommended.
- Help to develop orientation programs, cross-exposure training between
departments.
- Assist in preparing Training Budget and Activities Year Plan.
- Participate and contribute to staff service team building on company quality.
- Keep up with new trends, methods and techniques in training performance.
- Assist Human Resource Department in related matters that may overlap with the
personnel training.
- May be called upon to perform other department related tasks not included in this
description
- Kids Supervisor
- - Bring the Tin Box’s key from Front Office and bring the departure list, arrival
list and guests’ in house list from the reception counter. Check the number of
children in the hotel.

7. - Create new activities
- Check and prepare the equipment for activities in each day.
- Able to inform the guest about kid’s activities and sport activities.
- Turn on the air condition and lights. If it doesn’t work, send job request to
Engineering Dept.
- Clean the room and toilet.
- Hurry to answer the telephone not more ring than 3 times.
- Greeting the guest and welcome guest with service mind.
- Open the door for the guest every time.
- Able to know how to first aid.
- Check all the equipment, request from Store or Purchase.
- Arrange the activities and look after the children while they do the activity. Make
them happy.
- Remember the children name and their room number.
- Able to make the bill; know the guest’s date check out.
- Clean the room and arrange the toys to their place.
- Close the air condition; turn off the lights, play station2 and TV.
- Write the information or the job for tomorrow in log book.
- Send the last miscellaneous to reception.
- Close the door, lock the window.
- Send the key back to F/O and sign.
***** Hilton Phuket Arcadia Resort & Spa
October 22, 2005-July 22, 2006
-Spa Receptionist (The Spa @ Hilton)
 Greets or Welcome guest as per Thai Traditional.
 To ensure the Spa booking system is operated in accordance with department
procedure and to ensure that therapist time is utilized in order to maximize
revenue,
 Coach and coordinate with spa therapist to run business smoother or get work
done
 Maintain close contact with guests, receiving feedback regarding the operation
of the spa
 Conduct training for Spa Receptionist according to Spa Domain.
 Responsible of the front of house daily operation.
 Responsible/Recheck for spa daily report
December 1998-December 2002 Phuket Arcadia Hotel

8. - Lobby Host / Waitress
Special Accomplishment: Excellent with hospitality and Service
Good command
High Energetic and service with pleasant
Strongly motivated, interpersonal
Communicated
Service-minded, Patient, Fast Lerner
Positive Attitude
Reference Person:
Mr.Tula Ritthisorn Quality and Training Manager
Banyan Tree Phuket 076-372400
Mr.Chupong Kingkaew Director of Talent & Culture at Pullman Phuket
Panwa Beach
076-602500
Mr.Kanueng Thepkliang Chief Engineer
081-8930906
Your sincerely,
Anongvadee Intanon