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Resume -TA Benjamin
- 1. T e rr y - A n n C . B e n j a m i n Upper Gambles St. John’s, Antigua (268) 725-5032 tannbenj@hotmail.com HU MA N RE SO UR CE S EXE CU TI V E Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, and job descriptions. Comprehensive knowledge of Labour Laws of the CARICOM Markets, including extensive and diverse experience with pan- Caribbean operations and negotiation experience with Caribbean Union groups. HR SKILLS & GENERAL MANAGEMENT SKILLS Caricom Labour Laws Mediation & Negotiation HR Policies & Procedures Development Strategic Alliances & Partnership Building Staff Recruitment & Retention Employee Relations Benefits Administration Strategic Planning/Operations Management Orientation & On-Boarding Training & Development Performance Management PROFESSIONAL EXPERIENCE DIGICEL - HEAD OF HUMAN RESOURCES-NORTH EASTERN CARIBBEAN MARKETS December 2011 to Present Lead HR strategy and implementation for NOECS markets Recruitment and selection of local employees Maintain zero risk to the business from employee relations or related matters Implement, maintain and optimize HR best practices in line with Digicel’s vision & values and ensure consistent application across the region Manage and develop a team of HR professionals and succession plans Implement & ensure that training & employee development policies and procedures are established, understood and optimized Offer expert legal, generalist and best practice HR advice to SMT, CEOs and HR Administrators. Ensure HR are involved and take responsibility for all employee relation’s issues at local levels in a timely manner and ensure fairness and consistency in approach and resolution Annual succession and training planning. Ensure all training and development activities are managed in an effective manner so that Digicel becomes recognized as a leader in employee development and an employer of choice. Provide career advice and assistance to Managers and employees alike Work with CEOs to ensure an effective Employee Communications Strategy is implemented and executed Develop & manage specific HR projects to improve HR services to Managers and employees Human Resources Manager-LIAT (1974) LTD December 2009- December 2011 Facilitate the negotiation process of all collective agreements with the relevant unions within the LIAT Network Monitor all industrial or disciplinary matters involving departmental managers, station managers and line staff Identification of training needs, the selection and development of appropriate training programs Develop, prepare and review the Company Policies and Procedures to ensure relevance to current Airline and Human Resource practices Ensure that the administration of the Airline’s employees are conducted in compliance with the laws of the territories in which the Airline operates and its overall Policies Development, creation of partnerships and implementation of initiatives to enhance employee development and well- being on the job 1 | P a g e
- 2. Human Resources Administrator& Trainer-LIME (Antigua) April 2006-June 2009 Oversee and manage the day to day operations of the Human Resources Department Responsible for the development of staff Orientation Program Gallup Trainer-Trained all Managers and Supervisors on the Gallup staff survey Facilitator -Regional LIME One Best Way Customer Service Training Coordinate training programs/conferences and seminars Revamped criteria for staff awards and implemented new awards initiative Draft advertisements for vacancies and lead interview sessions Group Life Health Insurance administrator Manage all business or training related travel for staff HR data base administrator Assumed the role of Department Head in absence of Head of Human Resources PROFESSIONAL EXPERIENCE (CONTINUED) Executive Assistant & HR Manager-Stanford Trust Company Ltd. Jan 2005-April 2006 Responsible for Training Coordination HR Representative at quarterly HR policy development meetings in Houston Responsible for advertisement development and recruitment Conducted interviews and back ground checks of potential employees Benefits Management coordinator Responsible for scheduling and maintaining the corporate diary of the President Coordinated quarterly staff social events Administrative Manager & Account Officer-Bank of Europe St. John’s, Antigua March 2002-December 2004 Oversee the recruitment and training of all staff for the operations in Antigua Developed and implemented HR policies and staff orientation programme Researched and produced Employee Handbook Managed the day to day administrative functions of the Bank Completed three week orientation in Sao Paulo and Uruguay Offices Local Representative Quarterly Meetings in San Paulo EDUCATION & CERTIFICATIONS CARICOM Skills Certificate Holder Undertook an MBA (University of the West Indies-Distance Learning) -Cave Hill School of Business Labour Relations Workshop-Antigua & Barbuda Employers Federation (2006) Executive Development Programme-Human Resources Management (2003) -Cave Hill School of Business Executive Diploma in Management, University of the West Indies (2002) -Cave Hill School of Business Honors Bachelor of Arts, French with Spanish (1994)-University of Western Ontario, London, Ontario, Canada OF NOTE Affiliations: Member of Antigua Employers Federation Governing Committee- Communications Industry Alternate Toastmasters International -Antigua Chapter Girl Guide Mentor 2 | P a g e
- 3. Computer Skill &Language Skills: HRIS applications ( PeopleSoft ) MS Office (Word, Excel, PowerPoint, Outlook) Bilingual –French & Spanish, Advanced Translation 3 | P a g e