1. DARLING LEE
1003 National Road
Cambridge City, IN 47327
Cell: 765.524.2648
darlingcloelee@hotmail.com
Experience
AR Specialist
JWM Neurology, Inc. 08/2015-Present
Looking for something working from home or closer to home
• Verify demographics and eligibility
• Enter office clinic visit charges
• Enter Physician hospital charges
• Enter patient co-pay payments
• Working AR report
• Working incoming mail
• Take all patient calls for our Anderson Indiana office
• System software Intergy for billing and electronic medical records, utilizing Insta-med software
to obtain patient payments, On-Base software storing scanned documents, all outside websites to
obtain eligibility and claim status (Csnap, EDS Indiana medicaid, Humana Medicare, Availity,
UHC)
AR Specialist 07/2011 – 08/2015
Center for Pain Management, Indianapolis, Indiana
Loved working for this company, they were flexible, allowed me to work from home for a while until
some major changes happened within the company, I took another job elsewhere to be closer to home
• Enter charges for the entities of Meridian MRI and MRI Solutions (self pay)
• Apply all payments for Meridian MRI and MRI Solutions (self-pay)
• Analyze the AR report for MRI (over 30 days) taking it from $341,695 to $6,726
• Make calls to Insurance companies to check on claim status
• Utilize Insurance company website to check on claim status
• Training of new employee to take over Self-pay collections process, also worked as the Collection
agency Liaison for our Clinic
• Share in answering phones and meeting with patients regarding payment arrangements or
billing issues
• Work as cover person for check out window and rescheduling patients for next appointments
• Posting Medicare payments and working denials for all three companies
• Enter UDT charges
• Analyze Insurance cards to ensure the information in our system is correct
• Pulled for special projects as needed
• System software Allscripts for billing and electronic medical records, scanning, indexing, excel,
word, paychex

2. AR Coordinator 12/2010 - 04/2011
Indiana Mentor Network, Indianapolis Indiana
Contract position: transitioned to Corporate Shared Service Center
• Analyzed the 90 day aging report and submitting claims into the EDS Web interchange system
• Analyzed the credit balance report; taking it from $700,000 to $160,000 within a 6 week period
• Reconciled the self pay balances and other reports
• Ran reports for payment posting, client detail, credit reports, aging reports using the Avatar
billing software system
• Exported reports from Avatar to Excel and tracked progress from an aging/dollar prospective
Office Manager of Patient Registration 02/2007 - 05/2009
Ball Memorial Hospital, Muncie Indiana
Company reorganization
• Responsible for overseeing day-to-day operations of Patient Registration including ER,
Outpatient, Offsite offices and managing bed control
• Supervised over thirty employees including performance management, coaching, development,
attendance
• Implemented new processes and training for employees to follow to ensure accurate information
flow to the billing department
• Manage scheduling issues with employees
• Manage department budget
• Responsible for follow up on any Customer Service issues, with documentation in system
• Writing Hospital policies (System downtime, PRN status employees, Consent forms)
• On Call responsibilities 24/7
• Utilized HBOC Star software for the Registration process
• Software: Kronos system, Excel, Microsoft Word, Outlook
Office Manager of Neuro Surgeons 06/2006 - 02/2007
Central Indiana NeuroSurgery, Muncie Indiana
Presented with a career opportunity
• Responsible for overseeing day-to-day operations
• Supervised ten employees; training and development, performance reviews, performance
management, attendance
• Hired department staff
• Maintained credentialing paperwork for the physicians
• Ordered all medical and office supplies
• Ensure a smooth operation by operating as a backup for the following positions: receptionist,
scheduling of patients, charting, medical records, payment posting, billing, posting charges
• Utilized Lytec software for Physician Billing and office communications
Billing Supervisors in the Patient Financial Services (Promotion) 04/2005 – 06/2006
Wishard Health Services, Indianapolis, Indiana
Career progression opportunity
• Responsible for overseeing day-to-day operations of the billing office
• Supervised sixteen employees; hiring, training and development, performance reviews,
performance management
• Partnered with Human Resources to ensure we were in compliance for all hospital policies
• Partnered with Claims Administrator to ensure claims were delivered electronically to all payers
• Software: SMS Billing, Contract Manager System (ensured accurate payments to hospital)
• Software: Kronos System, Excel, MS Word, Outlook

3. Organization Specialists 10/2004 – 01/2005
• Responsible for the organization of an office for a small business
• Created and organized a filing system for the business of all active and archival files.
• Created Excel spreadsheets for bookkeeping purposes and trained the Office manager how to
utilize them
Patient Accounts/Pre-Registration Supervisor 03/2002 – 10/2004
Gallahue Mental Health Services, Indianapolis, Indiana
Resigned to care for family member
• Responsible for overseeing the day-to-day operations of the billing office
• Supervised thirty employees including hiring staff, performance reviews, performance
management
• Facilitated new employee orientation
• Effectively managed customer service issues resulting in an 80% reduction in pre-registration
complaints
• Developed and implemented new processes used in patient accounts and pre-registration such as
face to face registrations in the Psych Pavilion; this process reduced patient wait time by 90%
• Ensured accurate billing was being processed
• Available at all times to handle any issues that could arise
• Utilized CMHC the Mental Health software
• Software: CMHC Mental Health Software, Kronos System, Excel, MS Word, Outlook
Patient Access Supervisor 03/1999 - 03/2002
Community Hospital East, Indianapolis, Indiana
Transferred to Gallahue to explore the Mental Health industry and enhance career
• Responsible for the daily operations of the registration area and of the business office
• Responsible for the supervision of thirty two employees, performance reviews, performance
management (attendance, tardiness and vacations)
• Resolved customer service and department complaints
• Responsible for the functions and duties of the cashier and receptionists
• Other responsibilities included: working with the automated time system, providing and
working with reports, attending meetings and resolving employee issues
• Software: HBOC Star for the Registration process, MS Word, Excel, Outlook
Season’s Café (Closed due to seasonal income) 04/1998 - 07/1999
Owner: Soup and Sandwich Shop, Metamora, IN
• Developed a food Menu
• Produced sales of forty five thousand first year
• Managed the facility
• Responsible for accurate record keeping
• Cultivated relationships with other business owners and vendors
Billing Supervisor 10/1996 - 01/1998
The McKee Group, Inc., Indianapolis, Indiana
Lost Wishard Contract
• Supervised team of 4 employees including monitoring and managing their workload
• Responsible for billing issues, monthly reports, maintaining office policy and inputting new
business
• Contracted with Wishard Hospital to work aging accounts

5. References:
Crystal Byng
1607 "C" Ave
New Castle, IN 47362
Cell 765.575.8775
Relationship; Professional (former employee)
Ding_of_3@hotmail.com
Years known 9
Debbie Murphy
175 W Birch Lane
Anderson, IN
Cell 317.373.4251
Relationship; Professional (former Manager)
Debra.murphy@RHIN.com
Years known 16
Carrie Kane
3115 Thompkins Square Court
Indianapolis, IN 46205
Cell 419.202.2164
Relationship; Professional (CFPM recent co-worker)
ckane@gmail.com
Years known 4
Pam Seidle
285 Summit Ridge Drive
Greenwood, IN 46142
Cell 317.908.9595
Relationship; Professional (former co-worker)
pseidle@yahoo.com
Years known 5

6. References:
Crystal Byng
1607 "C" Ave
New Castle, IN 47362
Cell 765.575.8775
Relationship; Professional (former employee)
Ding_of_3@hotmail.com
Years known 9
Debbie Murphy
175 W Birch Lane
Anderson, IN
Cell 317.373.4251
Relationship; Professional (former Manager)
Debra.murphy@RHIN.com
Years known 16
Carrie Kane
3115 Thompkins Square Court
Indianapolis, IN 46205
Cell 419.202.2164
Relationship; Professional (CFPM recent co-worker)
ckane@gmail.com
Years known 4
Pam Seidle
285 Summit Ridge Drive
Greenwood, IN 46142
Cell 317.908.9595
Relationship; Professional (former co-worker)
pseidle@yahoo.com
Years known 5