The document is a resume for Anne L. Frishberg summarizing her work experience. It outlines her current role as a Customer Care Specialist for Nordstrom where she manages over 700 customer contacts per month and ensures issues are comprehensively resolved. It also details her previous roles as a Financial Services Representative for SunTrust Banks where she exceeded sales goals and as an Assistant Store Manager for Chico's FAS where she scheduled staff and processed inventory. Her education is included listing a degree in Vocal Performance from The University of Tennessee and two years of Music-Voice study at Agnes Scott College.