Ankit Varshney has over 15 years of experience in customer service and operations management roles. He is currently the Customer Service Manager at Exclusively.com, an ecommerce company, where he manages customer relationships and ensures customer issues are resolved within 24 hours. Previously, he worked at VMG BPO as a voice process coordinator managing a team of 8 agents and at Patni Computers as a senior analyst managing databases. He has a bachelor's degree in mathematics from Delhi University and strengths in communication, problem-solving, and people management.

1. Ankit Varshney
To secure a challenging position in a professional organization where I enhance my existing skills and acquire
new strengths in conjunction with the company’s goal and objective.
Work Experience Summary
Oct 2010-till date Exclusively.com
Customer Service Manager
Currently managing Customer services and Sales for an Ecommerce Company called
Exclusively.com. The company provides apparels from all top designers (Manish Malhotra, Rohit Bal
etc.), home décor and travel deals to global customers. I am responsible for managing the
relationship with their high profile customers all over the world.
• Ensuring all CS inquiries are answered within 24 hours
• Going an extra mile to make sure that customers are satisfied and happy with the service.
• Giving personal attention to top customers and maintain a healthy relationship with them.
• Calling customers if they want to be called to get their issues resolved.
• Training the new employees in CS
• Updating the concerned teams (operations/merchandising/shipping) about the issues faced by
customers on a regular basis.
• Going out of the way to ensure customers are happy and coordinating with other teams to
ensure great service for customers
Sept2007-Sept-2010
Worked with VMG BPO as a coordinator of their voice processes.
• Look for potential international clients and transition the new processes
• As a coordinator I handled a team of 8 agents.
• Responsible for training new hires and mentoring them.
• Responsible for the performance of team members.
• Preparing weekly reports and share with management.
.
Jan2005-August2007 Patni Computers Ltd. Noida,India
Worked as Sr. Analyst with P.C.L. The job requires managing the database of E.M.C. which is a
server manufacturing company.
Responsibilities:
• Analyzing and handling the Database which operates on Oracle 11i Application with
CRM Tool.
• Troubleshooting support for software and hardware issues for Equipments
• Provide hands-on assistance to the team in case of problems, both, through direct

2. intervention and mentoring.
• Ensuring quality reporting and worked with Operations Manager to build a highly
effective measurement and reward systems based on empirical data.
• Embodied the spirit of excellence through team building, able leadership and sound
man-management skills.
• Handling client queries on phone and via email.
July 2003 – Nov 2004 GECIS Gurgaon, India
Process Associate
Worked as a Customer Service Associate for JC Penny Collections. I was amongst the employees,
who were in the pilot batch of the process. We had the firsthand experience of what is value for our
customer. The role involves handling Inbound and Outbound Collection Calls. It involved
communication on emails and faxes. Got promoted as a Process Developer
Education
Did a Diploma Course in Acting from Barry John’s Imago Acting School. Was
selected in his Theatre Group. Worked in his Theatre Group for 2 years.
(1998 – 2001) B.Sc. Mathematics (Hons.)
Delhi University
Did Schooling from Modern School, Barakhamba Road
AWARDS / Honors
• Awarded Team Extra Miler Certificate for doing that extra bit to delight the
customer.
• Got appreciation mails from the client for Excellent work.
• Won several awards from N.T.S.E. for excellence in math.
ADDITIONAL PROFESSIONAL ACTIVITIE
• System Downtime Data Analysis
• Team performance reports
• Team roster preparation
• As a Tech SPOC worked with the IT teams to resolve various technical issues
being faced by the team
STRENGTHS
• Good communication and people handling skills
• Focused, Self motivated and a fast learner
• Good with numbers
• Confident person with positive attitude
OTHERS
Interests and
activities
Theatre, Music, Making friends
Languages English, Hindi, Urdu
References Will Be Provided As and When Required

3. Personal
details
Date Of Birth : 1st
July 1980
Fathers Name : Mr. P.K. Varshney
Sex : Male
Contact No. : 9818908788
Email : ankit_varshney@yahoo.com
Marital Status : Married
Date: Ankit Varshney